Specifications

Administering the phone system 65Final
• Evening greeting
Example: Part B – Configure the auto attendant main menu
options
Select the Main Menu link in the Auto Attendant Menu section. This will
automatically save the auto attendant that you created in Part A.
Type text in the Introductory Prompt field for the Main Menu menu prompt:
“Thank you for calling Ace Automobiles.”
Define the auto attendant Main Menu option for each phone Key by selecting
a choice from the Send Caller To list. At the same time, type prompt text in
the Wording for Prompt fields that you can use as a reference when
recording your prompts.
When defining auto attendant phone key options, keep in mind how you
have assigned extensions to your users call groups, and auto attendants.
One example of how the Ace Automobiles auto attendant main menu
could be defined is provided below. The reasons and any limitations for
the menu options selected are also provided.
Detailed Description of Main Menu Configuration
Phone key Menu Option Result Wording for Prompt
1 Extension Transfers caller to dialed
extension.
“If you know the extension of
the person you are calling,
please enter it now.”
2 Extension Transfers caller to dialed
extension.
3 Extension Transfers caller to dialed
extension.
4 Extension Transfers caller to dialed
extension.
5 Extension Transfers caller to dialed
extension.
6 Submenu Transfers caller to a submenu. To transfer to our Sales
Department, please press 6.
7 Submenu Transfers caller to a submenu. To transfer to our Service
Department, please press 7.