Specifications

Administering the phone system 41Final
View call groups
The Call Groups list page displays a list of all call groups in the system. To
view call groups, select Call Groups in the left menu. A list of all call groups
appears.
Assign users to a call group
To associate users with an existing call group, follow these steps:
1 Select Call Groups in the left menu.
2 Select the Name to select a specific call group.
3 Select the user’s name in the Available Users list.
4 Select the right directional arrow button to move the user into the
Members of Call Group list. You can move as many users to the
Members of Call Group list as you choose. To select multiple users, hold
down the Ctrl key while selecting each name.
5 To remove members from the call group, select one or more members
from the Members of this Call Group list and then select the left
directional arrow button.
6 Click Save.
Users assigned to a broadcast, hunt, or rollover group are logged into the
group and can receive calls by default.
Users assigned to a pickup group are logged into the group and can
answer calls by default.
When assigning users to a monitor group, the monitor secondaries must
configure Monitor Call, Monitor Call Silent, or Monitor Phone memory key
mappings in order for the group behavior to take effect.
When assigning users to a hunt group, you must also configure the After
'x' rings send call to next member list to specify the number of times
each users phone should ring before the call is passed to the next user.
By unassigning a user from a call group, group behavior stops as soon as
a call in progress is completed.
Users can belong to multiple groups.
Lock members to a call group
This section describes how to set up a call group in such a way that the
members cannot leave it. This ensures that the members are aware of all
incoming calls to their call group. This feature applies to broadcast, pickup,
hunt and rollover groups only.
To lock members to a call group, follow these steps: