Specifications

38 Administering the phone system
Final
Managing
group
features
Using call group, incoming calls can be routed to multiple users. Each call
group type routes calls to group members differently. Users can join or leave
the call groups to which they belong. Certain types of call groups (Broadcast,
Hunt, and Rollover) are also associated with call coverage so that calls can be
handled even when not answered by a group member. The following table
lists the group types available:
Group Definition Key
Broadcast
group
Incoming calls to a broadcast group are
routed to all group members at the same
time causing all available members’ phone
lines to ring simultaneously. The phones
stop ringing once the call has been
answered or forwarded to call coverage.
Broadcast groups provide an equal
opportunity for all group members to
answer group calls.
Call pickup
group
Incoming calls to any member of a call
pickup group ring the member of that group
plus provide notification to other members
(via a flashing pickup key). Any member of
the group can answer the call on behalf of
their co-worker by pressing the pickup key.
The phone stops ringing once the call is
answered or the call is redirected to the
member's call coverage setting. Note that
the extension used to identify the call pickup
group cannot be called.
Call pickup groups allow any member of
a group to answer calls for their co-
workers.
Hunt group
(linear)
Incoming calls to a linear hunt group are
routed to each group member in turn, and
always start with the first member listed.
Each phone rings in turn for a prescribed
number of rings. If the call is not answered,
it is passed to the next available member’s
line. This continues until the call is
answered or forwarded to call coverage.
Linear hunt groups ring one phone at a
time, thus establishing a preference for
who will answer a group call.
Hunt group
(circular)
Incoming calls to a circular hunt group are
routed to each member of the group in turn,
and always start with the member following
the last member on the list whose phone
rang. Each phone rings in turn for a
prescribed number of rings. If the call is not
answered, it is passed to the next available
member’s line. This continues until the call
is answered or forwarded to call coverage.
Circular hunt groups share the load of
answering a group call because calls do
not always route to the first member
listed. Phones ring one at a time as the
group call is passed from one member
to the next on the list.