MITEL NETWORKS 5020 USER GUIDE IP Phone
3300 ICP - 7.
Contents 1 ABOUT YOUR PHONE Using the 5020 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems 2 2 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! Protect your hearing Adjusting the viewing angle Changing Handsets 2 3 3 4 5 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 5 5 5 5 6 6 7 MAKING AND ANSWERING CALLS Make a call Answer a call Phonebook R
13 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks 13 13 14 14 14 14 15 16 16 17 17 17 18 19 19 20 USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Headset Operation
ABOUT YOUR PHONE The MITEL NETWORKS 5020IP Phone has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as: z z z Feature keys (for example, Swap). You can program feature keys from your phone or using the Desktop Tool. Your administrator can also program feature keys. Speed Call keys.
Using the 5020 IP Phone in Remote Mode Remote Mode allows the 5020 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5020 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Access Codes Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use.
Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your phone for better viewing: 1. Press the tilt-release paddle on the phone base. 2. Tilt your phone to the desired angle. 3. Release the tilt-release paddle.
Changing Handsets Your 5020 IP Phone is compatible with several specialty handsets. To remove the handset shipped with your phone from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone. 3. Slide the end of the wire into the handset jack along the groove until it stops underneath the handset cord clip. 4.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press , ). To adjust the Ringer Pitch while the phone is idle: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press SUPERKEY. the No softkey until "Ringer Adjust?" appears. the Yes softkey. the Yes softkey. , ). SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press , ).
Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: 1. 2. 3. 4. 5. 6. 7. 8. Press Press Press Press Press Press Press Press SUPERKEY. the No softkey until "Personal Keys?" appears. the Yes softkey. a personal key that isn't a line key. the Change softkey. the No softkey until the desired feature appears. the Yes softkey. SUPERKEY. Language Change To change the display language: 1. 2. 3. 4. 5. 6.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -ORPress a Speed Call key. -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset. Phonebook For each letter in the last name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press the digit 2 three times.
Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Personal Keys?" appears. Press the Yes softkey. Press a personal key that isn`t a line key. Press the Change softkey. Press the Yes softkey.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *67. Enter an index number between 00 and 09. Dial the number to be stored (press Hold between digits to create a pause during dialing - press Hold more than once to lengthen the pause). 5. Hang up.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: z Press SPEAKER.
Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Communicate by using the speaker and the microphone. To terminate a call: z Press CANCEL. -ORWait for the caller to hang up.
CALL HANDLING Hold To place a call on Hold: z Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key. -ORDial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party. Wait for an answer. Press TRANS/CONF. To leave a Conference: z Hang up. Conference Split To Split a Conference and speak privately with the original party: z Press the Split softkey. Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Addheld softkey. 3.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward - Remote To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Press the Next softkey until "I Am Here" appears. Press the Yes softkey. Dial the extension of the remote station. Press the Save softkey. To cancel Call Forward - Remote from the station that phone the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77. Dial the extension of the remote station.
Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. 5. Press Press Press Press Press SUPERKEY. the No softkey until "Advisory Msgs?" appears. the Yes softkey. the Next softkey until the desired message appears. the TurnOn softkey.
Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter softkey. 3. Press the Yes softkey. 4. Do one or all of the following (if required): To display the time the message was sent, press the More softkey.
To set, change, or clear a password (up to 7 digits, not including 0): 1. 2. 3. 4. 5. 6. 7. 8. 9. Press SUPERKEY. Press the No softkey until "Set Password?" appears. Press the Yes softkey. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password. Press the Enter softkey. If you are changing or clearing your password, do one of the following: To change your password, enter your new password and press the Enter softkey.
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press SUPERKEY. Press the Yes softkey. Dial the Account Code digits. Press the Save softkey. Do one of the following: For a verified account code, press the Yes softkey. For a non-verified account code, press the No softkey. Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1.
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1.
Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait softkey. To retrieve a call when you hear Campon tone: z Press the Trade softkey.
Override To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. 2. 3. 4. Lift handset. Press the Pager feature key. Dial the Paging zone number (if required). Make the announcement.
Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. 2. 3. 4. Lift the handset. Press the Direct Paging feature key. Dial the extension number. Speak to the dialed party after the tone.
Reminder To program a Reminder: 1. 2. 3. 4. 5. Press Press Press Enter Press SUPERKEY. the No softkey until "Timed Reminder?" appears. the Yes softkey. the time in 24-hour format. the Save softkey. To view, change, and/or cancel a pending Reminder: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Timed Reminder?" appears. Press the Yes softkey. Do one of the following: To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
Music To turn Music on and off when the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Music?" appears. 3. Do one of the following: To turn the music on, press the TurnOn softkey. To turn the music off, press the TurnOff softkey. 4. Press SUPERKEY. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group.
Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. 2. 3. 4. Press TRANS/CONF. Dial *57 for a single flash or *56 for a double flash. Wait for dial tone. Dial the Centrex feature access code.
Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party call: z Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the DeleteAll softkey. 2. Confirm that you do want to delete all items by pressing the Yes softkey. To delete a particular call from the call log: z With the call log that you want to delete displayed, press the Delete softkey. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
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