Specifications

Using the phone system

3. To switch between two active calls, press the flashing Line Appearance key. This puts the

active call on hold, and activates the other call.

4. Ending one call keeps the second call on hold. To reconnect to the second call, press the

flashing Line Appearance key.

Using features via the Telematrix 3000

This section explains the features available from your phone. Some of these features must be

pre-programmed in order to be available. To learn how to program features to keys, see

“Program memory keys” on page 93.

3-way call on the Telematrix 3000

Using 3-Way Call, you can set up a phone call among three separate phones.

To activate 3-Way Call, follow these steps:

1. While on an active call, press the conference key. This places the first call on hold, and

selects an available Line Appearance.

2. Enter the phone number of the third party.

The system dials the number.

3. Wait for the third party to answer the call.

4. Press the conference key again. The 3-Way Call is now activated.

Joining two calls on the Telematrix 3000

The 3-way call feature allows you to conference together two calls on your phone's Line

appearances. To activate a 3-way call in these circumstances, follow these steps:

1. While on an active call, press the conference key.

2. Select the Line Appearance of the person on hold that is to be connected.

3. Press the conference key again. The 3-Way Call is now activated.

Account code speed entry on the Telematrix 3000

Account codes can be entered against incoming and outgoing calls to associate those calls

with a particular client or account. Account code entry is accepted before a call is placed or

during a call.

Note: Until the conference key is pressed again, the first party will remain on hold and

you can talk with the second party privately.

By putting a 3-Way Call on hold, the other parties can continue talking.

If you disconnect from the call, the remaining two parties will stay connected (Call

transfer).

If you want the option to leave the conference and leave the two parties connected (when

both parties are external), you must have the permission Redirect Inbound Call to

External Number enabled. See “Permissions” on page 91.