Specifications

Mitel IP Phone User Reference Guide
50
If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line
Appearance key to retrieve the original call.
Transferring a call to voice mail
If your administrator has configured an auto attendant for voice mail deposit, you can transfer
a call directly to a co-workers voice mail box.
To transfer a call to voice mail, follow these steps:
1. While on an active call, press the Transfer key on a 5020/5220 IP phone, or the
key on the 5224 IP phone, or the TRANS softkey. The system places the call on hold, and
the LCD will display:
2. Enter the extension of the auto attendant that your administrator has created for voice mail
deposit.
3. Select the auto attendant voice mail deposit option and enter the extension of the co-worker
to whom you are transferring.
4. Select the TRANSFER softkey (or Transfer key on the 5020/5220 IP phone or the
key on the 5224 IP phone) to complete the transfer. The LCD displays the message
“Transfer Complete”.
Twinned calls
If you have configured your phone to be twinned to another phone (the twinning target), then
incoming calls will ring at the same time on the other phone.
If you answer the call on your desk phone, the twinning target phone will stop ringing.
If you answer the call on your twinning target phone, the Line Appearance key on your desk
phone will remain lit. To pull back the call to your desk phone, simply press the corresponding
Line Appearance key. The call disconnects from the twinning target phone and connects to
the desk phone.
Note that if neither your desk phone nor the twinning target phone answers an incoming call,
your call coverage setting will determine what happens to the call. If the other phone has a
voice message service associated with it, then your twinning target phone's voice message
service may answer the call first. If you want to avoid this situation, then you should ensure
that your call coverage is configured to answer calls before the twinning target phone voice
mail service.
See “Twinning” on page 101.
Note: You can use the Transfer key on a 5020/5220 IP Phone in place of the TRANS or
TRANSFER softkey.
Note: You can use the key on a 5224 IP phone instead of the TRANS or TRANSFER
softkey.
Transfer To:
DIR QUIT
Transfer To: 701
QUIT