Specifications

Using the phone system
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2. Enter the phone number on the phone keypad.
3. Press the ENTER softkey.
To change the phone number for the forward to prompt, repeat the above three steps.
1. To turn forward to prompt off, follow these steps:
2. Press the Forward to Prompt key.
3. Press the FWDOFF softkey.
Handsfree answerback
Using Handsfree answerback, you can have intercom calls automatically answered so that you
have a two-way speech connection. See “Intercom Calls” on page 42.
Press the Handsfree answerback key to turn the feature on. Press the key a second time to
turn the feature off. The LED on the programmed key indicates when the Handsfree
answerback feature is turned on.
To be able to activate and deactivate this feature with a key, you must have a key programmed
with Handsfree answerback.
You can also enable the feature without a key by checking the box for Handsfree answerback
on your Personal Details page. See “Change user details” on page 90.
Hold
Using Hold, you can put an active call on hold, and make other calls. The Line Appearance
key will flash to indicate the call is on hold.
To place a call on hold, follow these steps:
1. While on an active call, press Hold on a 5020/5220 IP phone or the key on a
5224 IP phone.
The indicator light next to the active Line Appearance changes from green to red and flashes
slowly.
2. To remove the call from hold, press the Line Appearance key.
Note: To use this feature, you must have a key programmed with Forward to Prompt.
The system stores internal extensions, therefore you do not need to press the ENTER
softkey.
If you forward a phone to an external phone number, you must have permission to make
that external call and Redirect Inbound Call to External Number permission. See
“Permissions” on page 91 for instructions on how to view your call permissions.
Note: If you have this feature turned on when you log out of your phone all your calls
will be forwarded to the defined prompt.