Specifications
Using the phone system
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• Press the number on the keypad for the appropriate first letter of the person’s last name.
For example, press “5” twice for “K”.
• Scroll down or up, using the Scroll keys on a 5020/5220 IP phone or use the
keys on a 5224 IP phone, to find the name you want.
4. When the correct name is displayed, press the DIAL softkey.
If you select a Line Appearance, the phone LCD will display the DIR softkey in place of the
MENU softkey.
Proceed by selecting the DIR softkey.
Forwarding your phone
You can forward your phone by using any of the forwarding features. In each case, you must
program a memory key with the appropriate feature. See “Program memory keys” on page 93.
You can forward your phone by following the procedure described in the following sections:
• “Forward to auto attendant” on page 39
• “Forward to co-worker” on page 40
• “Forward to coverage” on page 40
• “Forward to number” on page 40
• “Forward to prompt” on page 40
Forward to auto attendant
Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant.
Press the Forward to AA key once to turn the feature on. Press the key a second time to turn
the feature off. The LED on the programmed key indicates when the phone is being forwarded.
To use this feature, you must have a memory key programmed with Forward to AA.
K: Kennedy Pat
DIAL NUMBER QUIT
Knowles Erin
DIAL NUMBER QUIT
Note: Press the NUMBER softkey to display the extension.
Press the NAME softkey to display the name again.
REDIAL CALLS DIR
Note: If you have this feature turned on when you log out of your phone all your calls
will be forwarded to the auto attendant.










