Specifications

Mitel IP Phone User Reference Guide

5. Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays:

Joining two calls

The 3-way call feature allows you to conference together two calls on your phone's line

appearances. To activate a 3-way call in these circumstances, follow these steps:

1. While on an active call, press the CONF softkey.

2. Select the Line Appearance of the person on hold that is to be connected.

3. Press the CONF softkey again. The 3-Way Call is now activated.

Account codes

Users can enter account codes against incoming and outgoing calls to associate those calls

with a particular client or account. Once entered, account codes are logged in the call records

kept by your service provider and can be provided to you on request. Your administrator can

enable and disable the Account Code feature for your business and specify the minimum and

maximum valid account code length.

Account code entry

Account codes can be entered against incoming and outgoing calls to associate those calls

with a particular client or account. Account code entry is accepted before a call is placed or

during a call.

To enter an account code before you place a call, follow these steps:

3-Way Call

TRANSFER END

Note: Until the CONF softkey is pressed a second time, the first party will remain on hold

and you can talk with the second party privately.

By putting a 3-Way Call on hold, the other parties can continue talking.

You can use the key on a 5224 IP phone instead of the CONF softkey. When

using this key you must press twice to activate a 3-way call or you will initiate a transfer

instead.

You can use the 3-WAY CALL key instead of the CONF softkey on the 5020/5220 IP

phone.

If you want the option to leave the conference and leave the two parties connected (when

both parties are external), you must have the permission Redirect Inbound Call to

External Number enabled.

Once the 3-Way Call is established, you can use the transfer feature to transfer both

parties to another party.

Note: To use the Account Code feature, a user must have a memory key programmed

with the Account Code feature or be using a phone key profile that has been programmed

with the Account Code feature.