Specifications

Mitel IP Phone User Reference Guide
10
3-way call on the 5340 phone
Using 3-Way Call, you can set up a phone call among three separate parties.
To activate 3-Way Call, follow these steps:
1. While on an active call, press the CONF softkey. This places the first call on hold, and
selects an available Line Appearance. The Information Area Display prompts you to enter
who to "Conf with:"
2. Enter the phone number of the third party.
3. The system dials the number and displays a "Calling" message along with the caller ID.
4. When the third party answers the call, the Information Area Display updates with the caller
ID.
5. Press the CONF softkey again. The 3-Way Call is now activated.
Joining two calls on the 5340 phone
The 3-way call feature allows you to conference together two calls on your phone's Line
appearances. To activate a 3-way call in these circumstances, follow these steps:
1. While on an active call, press the CONF softkey.
2. Select the Line Appearance of the person on hold that is to be connected.
3. Press the CONF softkey again. The 3-Way Call is now activated.
Account codes on the 5340 phone
Users can enter account codes against incoming and outgoing calls to associate those calls
with a particular client or account. Once entered, account codes are logged in the call records
kept by your service provider and can be provided to you on request. Your administrator can
enable and disable the Account Code feature for your business and specify the minimum and
maximum valid account code length.
Notes:
Until the CONF softkey is pressed a second time, the first party will remain on hold and
you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
You can use the key instead of the CONF softkey. When using this key you must
press twice to activate a 3-way call or you will initiate a transfer instead.
If you want the option to leave the conference and leave the two parties connected (when
both parties are external), you must have the permission Redirect Inbound Call to
External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to transfer both
parties to another party.
Note: To use the Account Code feature, a user must have a memory key programmed
with the Account Code feature or be using a phone key profile that has been programmed
with the Account Code feature.