MITEL IP PHONE USER REFERENCE GUIDE Release 4.0 Simple as your phone. Smart as the internet.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by UniVoIP, Inc. (UniVoIP). The information is subject to change without notice and should not be construed in any way as a commitment by UniVoIP or any of its affiliates or subsidiaries. UniVoIP and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Table of Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Setting your language for the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Setting your language for the phone text . . . . . . . . . . . . . . . . . . . . .
Mitel IP Phone User Reference Guide Using volume control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using the Mitel 5212 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Initial set-up for Mitel 5212 IP phone service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Answering a call on the 5212 IP phone . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Redial on the Telematrix 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Company speed dial on the Telematrix 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Forwarding the Telematrix 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Handsfree answerback on the Telematrix 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel IP Phone User Reference Guide Print phone labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Call groups . . . . . . . . . . . . . . . . . . . . . .
Introduction Introduction This document is provided as a reference guide for the use and configuration of your Mitel® 5212 IP Phone, Mitel 5020 IP Phone, Mitel 5220 IP Phone, Mitel 5224 IP phone, Mitel 5340 IP phone, and Telematrix 3000 phone and the phone system features. The document has two main sections: 1. “Using the phone system” on page 4 provides information on • The phones and their features • Making and answering calls • Using the phones’ features 2.
Mitel IP Phone User Reference Guide Setting your language If your system has been set up for multiple languages, you can set the language for your access to the web interface as well as the phone’s LCD display. Setting your language for the web interface To set your language for the web interface, you need four things: (1) your extension, (2) your PIN, (3) the Login URL, and (4) access to the Internet using Internet Explorer 6.0 or later or Firefox 1.5.0.4 or later.
Setting your language Setting your language for the phone text To change your language for the phone text, follow these steps: 1. After logging in to the web interface, select My Personal Details in the Navigation pane. The Personal Details page is displayed with your personal details in the Information pane. 2. Select your language from the pull down list in the Language for Phone field. 3. Select the Save button to save the information.
Mitel IP Phone User Reference Guide What's new in Release 4.0 The following document summarizes the changes between Release 3.1 and Release 4.0 of Mitel® 3600 Hosted Key System (3600 HKS). • Mitel 5340 IP phone—The new 5340 IP phone is a fully-supported MiNET phone in the 3600 HKS system with the same features and capabilities as the existing Mitel 5224 IP phone and with display, memory key, softkey, and fixed key enhancements.
Using the phone system Using Mitel 5340 IP phones This section describes the Mitel 5340 IP phones. To set up your new phone service, see “Initial setup for 5340 phone service” on page 6. For a description of your phone, see “Mitel 5340 IP phone” on page 5.
Mitel IP Phone User Reference Guide The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key. There are three pages of 16 memory keys. The icons at the bottom of the phone indicate which page is current. The page navigation buttons can be used to switch pages. The memory key labels are also displayed beside each one.
Using the phone system Answering a call on the 5340 phone When an incoming call is received on a phone, several things happen: (1) the phone rings, (2) a Line Appearance flashes, and (3) the Information Area Display shows the phone number of the caller and, if known, the name of the caller. You can answer an incoming call by picking up the handset, pressing the flashing Line Appearance key, pressing the ANSWER softkey, or by pressing the key.
Mitel IP Phone User Reference Guide Switch from speakerphone to handset on the 5340 phone To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: • Press the END softkey. • Replace the handset.
Using the phone system 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call. When you finish dialing the number the call is placed. If you place an internal call, the Information Area Display shows the extension and name of the connected party once the call is answered.
Mitel IP Phone User Reference Guide 3-way call on the 5340 phone Using 3-Way Call, you can set up a phone call among three separate parties. To activate 3-Way Call, follow these steps: 1. While on an active call, press the CONF softkey. This places the first call on hold, and selects an available Line Appearance. The Information Area Display prompts you to enter who to "Conf with:" 2. Enter the phone number of the third party. 3.
Using the phone system Account code entry on the 5340 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: 1. Select the Account Code key. 2. Enter the account number using the phone keypad. 3. Press the CALL softkey to start your call.
Mitel IP Phone User Reference Guide Notes: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. To cancel account code entry before the call is placed, replace the handset (or, if using the speakerphone, press the key). Account code speed entry during a call cannot be cancelled. If the pre-programmed account code has an invalid length, the phone LCD briefly displays "Invalid Account Code".
Using the phone system Notes: The position of the call in the call list is displayed in front of the phone number. The * symbol beside the position of the call means that the call was not answered. *CALLS means that there has been at least one unanswered call since the last time you viewed the list of calls you received. Redial on the 5340 phone Using Redial you can view a list of calls that were made and also redial a number in that list without using the keypad.
Mitel IP Phone User Reference Guide Directory on the 5340 phone Using the Directory, you can view the Internal Directory on your phone's LCD screen and make calls. You can access the directory with the phone on-hook or off-hook. To view the directory, follow these steps: 1. Press the MENU softkey. The phone displays the menu options. 2. Press the DIR softkey. The system displays the first name in the directory on the first line of the Information Area Display. 3.
Using the phone system To use this feature, you must have a key programmed with Forward to Co-worker. See “Program memory keys” on page 93. Note: If you have this feature turned on when you log out of your phone all your calls will be forwarded to your co-worker. Forwarding your 5340 phone to coverage Using Forward to Coverage, you can send all incoming calls to the option you selected from My Call Coverage. Press the Forward to Coverage key once to turn the feature on.
Mitel IP Phone User Reference Guide To turn forward to prompt off, follow these steps: 1. Press the Forward to Prompt key. 2. Press the FWDOFF softkey. Notes: To use this feature, you must have a key programmed with Forward to Prompt. See “Program memory keys” on page 93. The system stores internal extensions, therefore you do not need to press the ENTER softkey.
Using the phone system Intercom calls on the 5340 phone Using the intercom features, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Intercom to co-worker on the 5340 phone Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Pick up the handset or select a Line Appearance key, then press the Intercom to Co-worker key to start the page to your co-worker.
Mitel IP Phone User Reference Guide Join/Leave group on the 5340 phone Using the Join/Leave Group feature you can join a Broadcast, Hunt or Rollover call group of which you are a member, using your phone. Only the phones of members who are joined in the group will ring when the call group is called. See “Call groups” on page 102. Press the Join/Leave Group key once to turn the feature on. Press the key a second time to turn the feature off.
Using the phone system 3. Enter your PIN. Press the # key or the ENTER softkey once you have finished entering your PIN. The system verifies that the PIN is valid and then it logs you into the phone. Notes: If you log in while you are logged in to another phone, the system will log you out of the original phone. You cannot log in or out, or activate a phone, while the phone is on an active call. If you are not logged into a phone, all calls to your extension will go directly to call coverage.
Mitel IP Phone User Reference Guide If you requested to have your calls monitored, calls to one or more of your Line Appearances will automatically ring on your Monitor group member phones provided that they have configured the appropriate number of Monitor Call or Monitor Call Silent keys on their phone. When a member of your Monitor group has answered one of your calls, the Line Appearance on your phone will still indicate the state of the call.
Using the phone system Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member. For example: • A flashing Monitor Call key with a ring tone indicates an incoming call to the Line Appearance. • A flashing Monitor Call key without a ring tone indicates that the call is on hold. • A flashing Monitor Call Silent key without a ring tone indicates an incoming call to the Line Appearance or that the call is on hold.
Mitel IP Phone User Reference Guide To use One Touch Speed Dial, choose one of the following: • Lift the handset and press the One Touch Speed Dial key. • Press an available Line Appearance key, to activate the speakerphone, and then press the One Touch Speed Dial key. • Press the One Touch Speed Dial key. This will select an available Line Appearance and activate the speakerphone. Page on the 5340 phone Using Page, you can send a page to all of the phones at your site.
Using the phone system To retrieve a parked call, follow these steps: 1. From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/Retrieve feature. The Information Area Display prompts you for the "Park Location:". 2. Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location. The Information Area Display shows the caller's name (if known) or number.
Mitel IP Phone User Reference Guide If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the key instead of the TRANS or TRANSFER softkey. Transfer to voice mail from the 5340 phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box. To transfer a call to voice mail, follow these steps: 1.
Using the phone system Voice mail on the 5340 phone Using the key, you can connect directly to voice mail to retrieve messages or manage voice mail options such as changing your voice mail greeting. The Message Waiting Lamp on the phone will light up if messages are waiting.
Mitel IP Phone User Reference Guide Using the Mitel 5020/5220/5224 IP phone This section describes the Mitel 5020/5220 and 5224 IP phones. To set up your new phone service, see “Initial set-up for phone service” on page “Mitel 5224 IP Phone” on page 26. For a description of your phone, see “Mitel 5224 IP phone” on page “Mitel 5224 IP Phone” on page 26, and Mitel 5020/5220 IP phone” on page 28.
Using the phone system Figure 2: Mitel 5224 IP Phone 27
Mitel IP Phone User Reference Guide Mitel 5020/5220 IP Phone The Mitel 5020/5220 IP phone has the following features: • Handsfree speakerphone operation (half duplex) • Two-line, 20-character backlit LCD display. • Three context-sensitive softkeys for additional features • 14 programmable multi-function memory keys with color LEDs • Eight fixed function keys • Volume/Contrast keys • Message Waiting Lamp • Two-position tilting stand • Wall mountable.
Using the phone system Activating a phone To activate a Mitel phone you need (1) an extension number, (2) a phone, and (3) a PIN. Your administrator can provide you with an extension number and initial PIN. To activate your phone, follow these steps: 1. Disconnect your computer from the network. 2. Connect the Ethernet cable to your LAN and to the phone port marked by the symbol for 5020 phones and the symbol for the 5220 and 5224 IP phones. 3. Connect the computer to the phone at the port marked PC. 4.
Mitel IP Phone User Reference Guide Answering a call When an incoming call is received on a phone, several things happen: (1) the phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone number of the caller and, if known, the name of the caller. You can answer an incoming call by picking up the handset, pressing the ANSWER softkey, or by pressing the Speaker key on the 5020/5220 IP phone or the key on the 5224 IP phone.
Using the phone system Switching from speakerphone to handset To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: • Press the END softkey. • Replace the handset. Answering a second call A second incoming call causes three things to happen: (1) the phone rings once, (2) a line appearance flashes, and (3) the LCD displays the number and name of the caller, if known.
Mitel IP Phone User Reference Guide Making a call To make a call, follow these steps: 1. Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode. REDIAL CALLS DIR 2. To make an internal call, dial the extension.
Using the phone system 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call. 320 3. When you finish dialing the number, the call will be placed. Calling: Robin Jones END 4. If you place an internal call, your LCD screen displays the extension and name of the connected party once the call is answered.
Mitel IP Phone User Reference Guide 5. Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays: 3-Way Call TRANSFER END Note: Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking. You can use the key on a 5224 IP phone instead of the CONF softkey.
Using the phone system 1. Select the programmed Account Code key. The LCD displays: Account Code: CALL QUIT 2. Enter the account number using the phone keypad. The LCD displays the account code entered: Account Code: 1234 CALL QUIT 3. Press the CALL softkey to start your call. The next available line appearance is selected, dial tone is heard and your phone LCD updates. 4. Proceed with making your call. To enter an account code during a call, follow these steps: 1. Select the Account Code key.
Mitel IP Phone User Reference Guide 2. Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: • Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 Note: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call.
Using the phone system Call a number from your incoming call list To call a number from your incoming calls list, follow these steps (only available if dialing from the incoming call list is supported by your Service Provider): 1. Press the CALLS softkey on your phone. The most recent call that you received is displayed. 1: John Doe DIAL TIME QUIT 2. Use the Scroll Up and Scroll Down keys on a 5020/5220 IP phone or use the on a 5224 IP phone to navigate the list. keys 3.
Mitel IP Phone User Reference Guide Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. Note: The * symbol beside the position number means that the call was not answered. The position of the call in the call list is displayed in front of the phone number. Press the QUIT softkey to exit from the call list or if you have a 5224 IP phone press .
Using the phone system • Press the number on the keypad for the appropriate first letter of the person’s last name. For example, press “5” twice for “K”. K: Kennedy Pat DIAL NUMBER • QUIT Scroll down or up, using the Scroll keys on a 5020/5220 IP phone or use the keys on a 5224 IP phone, to find the name you want. Knowles Erin DIAL NUMBER QUIT 4. When the correct name is displayed, press the DIAL softkey. Note: Press the NUMBER softkey to display the extension.
Mitel IP Phone User Reference Guide Forward to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co-worker. Press the Forward to Co-worker key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a memory key programmed with Forward to Co-worker.
Using the phone system 2. Enter the phone number on the phone keypad. 3. Press the ENTER softkey. To change the phone number for the forward to prompt, repeat the above three steps. 1. To turn forward to prompt off, follow these steps: 2. Press the Forward to Prompt key. 3. Press the FWDOFF softkey. Note: To use this feature, you must have a key programmed with Forward to Prompt. The system stores internal extensions, therefore you do not need to press the ENTER softkey.
Mitel IP Phone User Reference Guide Intercom Calls Intercom to co-worker Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Pick up the handset or select a Line Appearance key, then press the Intercom to Co-worker key to start the page to your co-worker. If you press the Intercom to Co-worker key with no line active, the next available line appearance key will automatically be selected.
Using the phone system Line appearance Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. The LED on the programmed key indicates the status of the Line Appearance. • Key is unlit – the Line Appearance is available for an incoming or outgoing call. • Key is flashing green with a ring tone – an incoming call is available to be answered. • Key is flashing red without a ring tone – a call is on hold. • Key is solid – If this is green, then a call is active.
Mitel IP Phone User Reference Guide The system verifies that the PIN is valid and then it logs you into the phone. Extension: 314 REDIAL CALLS MENU Note: If you log in while you are logged in to another phone, the system will log you out of the original phone. You cannot log in or out, or activate a phone, while the phone is on an active call. If you are not logged into a phone, all calls to your extension go directly to call coverage.
Using the phone system Note: If your phone has been locked you cannot log out of the phone. The LOGOUT softkey will not be displayed on your phone. Contact your system administrator for assistance. You cannot log in or out, or activate a phone, while the phone is on an active call. After you have logged out of the phone, callers to your extension will be directed to your call coverage target. If no call coverage target is set, the phone will ring until the caller hangs up.
Mitel IP Phone User Reference Guide Monitor call Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user’s phone. To use this feature, • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group.
Using the phone system Monitor Phone Using the Monitor Phone feature, your phone activity can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part.
Mitel IP Phone User Reference Guide 2. When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged. Paging: 7 of 10 END 3. Speak into the handset or the speakerphone. 4. To end the page, you have the following options: • Replace the handset if using the handset. • Select the Speaker key on the 5020/5220 IP phone or the phone if using the speakerphone. • Select the END softkey.
Using the phone system 2. Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller’s name (if known) or number. Robin Jones TRANS CONF END Note: To cancel the retrieval of the parked call, press the QUIT softkey. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9).
Mitel IP Phone User Reference Guide If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the Transfer key on a 5020/5220 IP Phone in place of the TRANS or TRANSFER softkey. Note: You can use the key on a 5224 IP phone instead of the TRANS or TRANSFER softkey.
Using the phone system Using voice mail Using the Message key on a 5020/5220 IP phone or the key on a 5224 IP phone, you can connect directly to voice mail to retrieve messages or manage voice mail options such as changing your voice mail greeting. The Message Waiting Lamp on the phone will light up if messages are waiting.
Mitel IP Phone User Reference Guide Using the Mitel 5212 IP Phone This section describes the setup, activation, and use of the Mitel 5212 IP phone.
Using the phone system Activating a Mitel 5212 IP phone To activate a 5212 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1. Unplug your computer from the network. 2. Plug the phone into the network (through the supplied power pack or from power over the Ethernet; consult the documentation provided in the box). 3. Plug the computer into the phone. 4. Plug the phone power pack into an outlet. 5.
Mitel IP Phone User Reference Guide Using the 5212 handset To answer your phone using the handset, follow these steps: 1. Lift the handset. • Alternatively, you may choose to use one of the following methods: - Press the flashing Line Appearance key. - Press the key on the 5212 IP phone. You have now answered the call. The LCD displays the caller's name (if known).
Using the phone system • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. Note: If the display shows )) prior to the number calling, this indicates that it is a second call. Making a call on the 5212 IP phone To make a call, follow these steps: 1. Lift the handset.
Mitel IP Phone User Reference Guide 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call. 320 3. When you finish dialing the number, the call is placed. Calling: Robin Jones 4. If you place an internal call, the LCD displays the extension and name of the connected party once the call is answered.
Using the phone system 3. When the third party answers the call, the LCD shows that a connection is established.. Lesley Greene 4. Press the key again. The 3-Way Call is now activated. The LCD screen displays:. 3-Way Call Note: Until the key is pressed again, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking.
Mitel IP Phone User Reference Guide 3. Press the # key to start your call. The next available line appearance is selected, dial tone is heard and your phone LCD updates. Proceed with making your call. To enter an account code during a call, follow these steps: 1. Select the Account Code key. The LCD displays: Account Code: 2. Enter the account number using the phone keypad. You hear a tone as you press the phone keys, but the person on the other end does not.
Using the phone system Note: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. To cancel account code entry before the call is placed, replace the handset (or press the key if using the speakerphone). Account code speed entry during a call cannot be cancelled. If the pre-programmed account code has an invalid length, the phone LCD briefly displays "Invalid Account Code".
Mitel IP Phone User Reference Guide If you are on-hook, the next available Line Appearance is selected and the speakerphone is activated. The system will attempt to dial the displayed number by prefixing it with the appropriate digits for external dialing (usually "9" or "91" depending on configuration). If the number can be dialed as such, you will hear ringing once the call has been placed.
Using the phone system Directory on the 5212 IP phone Using the Directory, you can view the Internal Directory on your phone's LCD screen and make calls. You can access the directory with the phone on-hook or off-hook. To view the directory, follow these steps: 1. Press the key. 2. Use one of the following options to locate the person that you would like to call: Andrews Kim • Press the number on the keypad for the appropriate first letter of the person's last name.
Mitel IP Phone User Reference Guide Forward your 5212 IP phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co-worker. Press the Forward to Co-worker key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Co-worker.
Using the phone system 3. Press the # key on the keypad. To change the phone number for the forward to prompt, repeat the above three steps. To turn forward to prompt off, follow these steps: 1. Press the Forward to Prompt key. 2. Press the # key on the keypad. Note: To use this feature, you must have a key programmed with Forward to Prompt. The system stores internal extensions, therefore you do not need to press the # key for extensions.
Mitel IP Phone User Reference Guide Intercom to co-worker on the 5212 phone Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Pick up the handset or select a Line Appearance key, then press the Intercom to Co-worker key to start the page to your co-worker. If you press the Intercom to Co-worker key with no line active, the next available line appearance key will automatically be selected.
Using the phone system Line appearance on 5212 IP phone Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. The LED on the programmed key indicates the status of the Line Appearance. • Key is unlit - the Line Appearance is available for an incoming or outgoing call. • Key is flashing green with a ring tone - an incoming call is available to be answered. • Key is flashing red without a ring tone - a call is on hold.
Mitel IP Phone User Reference Guide Monitor Call on 5212 IP phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone. To use this feature: • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members).
Using the phone system Monitor Phone on 5212 IP phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part.
Mitel IP Phone User Reference Guide 2. When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged. Paging: 7 of 10 3. Speak into the handset or the speakerphone. 4. To end the page, you have the following options: • Replace the handset if using the handset. • Select the key if using the speakerphone. Note: A page is not broadcast on phones that are busy.
Using the phone system Note: To cancel the retrieval of the parked call, press the key. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9). If all park locations are in use when you try to park a call, the phone LCD will briefly display "Park Locations Full" and the call will be placed on hold.
Mitel IP Phone User Reference Guide Transfer to voice mail from the 5212 IP phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box. To transfer a call to voice mail, follow these steps: 1. While on an active call, press the the LCD screen displays: key. The system places the call on hold, and Transfer To: 2. Enter the extension of the auto attendant that your administrator has created for voice mail deposit.
Using the phone system Volume control on the 5212 IP phone Use volume control to change ring volume, handset volume, and speaker volume. Note: The ring, handset, and speaker volumes return to their default settings if the phone loses power. Change ring volume on the 5212 IP phone To change the ring volume on your phone, follow these steps: 1. From another phone, make a call to your extension. 2. While it is ringing, repeatedly press the you want.
Mitel IP Phone User Reference Guide Telematrix 3000 phone The Telematrix 3000 phone has the following features: • Key pad • Message, Redial and Conference feature keys • 12 Memory keys including 2 Line Appearance keys • Volume Keys • Message waiting indicator • Handset • Microphone/Speaker for handsfree operation • Hold key • Mute key Figure 5: Telematrix 3000 IP phone Initial setup for Telematrix 3000 phone To set up your new phone service, follow these steps: 72 • Activate your phon
Using the phone system Activating a Telematrix 3000 phone To activate a Telematrix 3000 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1. Unplug your computer from the network. 2. Plug the phone into the network (through the supplied power pack - consult the documentation provided in the box). 3. Plug the computer into the phone. 4. Plug the phone power pack into an outlet. 5.
Mitel IP Phone User Reference Guide 3. To end a call while using the speakerphone, press the speaker key on the Telematrix 3000 phone. Switch from speakerphone to handset on the Telematrix 3000 • To switch from the speakerphone to the handset during a call, pick up the handset. • To end the call while using the handset, replace the handset. Answering a second call on the Telematrix 3000 A second incoming call causes the phone to ring once, and a line appearance key to flash.
Using the phone system 3. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. 4. Ending one call keeps the second call on hold. To reconnect to the second call, press the flashing Line Appearance key. Using features via the Telematrix 3000 This section explains the features available from your phone. Some of these features must be pre-programmed in order to be available.
Mitel IP Phone User Reference Guide To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code. To enter a pre-programmed account code before you place a call, follow these steps: 1. Select the Account Code key. 2. The next available line appearance is selected, and dial tone is heard 3. Proceed with making your call. See “Making a call on the Telematrix 3000” on page 74.
Using the phone system Forward the Telematrix 3000 to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to AA. See “Program memory keys” on page 93.
Mitel IP Phone User Reference Guide Handsfree answerback on the Telematrix 3000 Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom to co-worker on the Telematrix 3000” on page 78. Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the Handsfree answerback feature is turned on.
Using the phone system • Press the Join/Leave Group key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when you are logged into the call group. To use this feature, you must have a key programmed with Join/Leave Group. Line appearance on the Telematrix 3000 Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. The LED on the programmed key indicates the status of the Line Appearance.
Mitel IP Phone User Reference Guide If you requested to have your phone monitored, when your phone is in use the group members phones will show a lit LED against the Monitor Phone key they have configured on their phone. Note: By putting a call on hold, either the primary group member or other phones in the group can pick up the call. Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension.
Using the phone system To answer a call occurring on the primary group member's phone, follow these steps: 1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset. 2. Press the Monitor Call/Monitor Call Silent key. or Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode. Note: By putting a call on hold, either the primary group member or other Monitor phones can pick up the call.
Mitel IP Phone User Reference Guide To page all of the phones at your site, follow these steps: 1. Select a memory key programmed with the Page feature. When the system is ready for you to begin your page, you will hear an alert tone. 2. Speak into the handset or the speakerphone. 3. To end the page, you have the following options: • Replace the handset if using the handset. • Select the Speaker key if using the speakerphone. Note: A page will not be broadcast on phones that are busy.
Using the phone system 3. Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring. 4. Press the Conference key to conference all three parties together. 5. Replace the handset (or press the Speaker key if you are in speakerphone mode) to complete the transfer.
Mitel IP Phone User Reference Guide 2. While it is ringing, repeatedly press the Volume keys until the ring volume is at the level you want. Change handset volume on the Telematrix 3000 To change the volume of the sound you hear through the handset, follow these steps: 1. Lift the handset. 2. Repeatedly press the Volume keys until the volume is at the level you want. 3. Replace the handset.
Using the phone system Mute To mute the microphone, press and hold the control switch if it has one. To make a call To make a call while using the headset, press a Line Appearance key and dial the number. line. You can also use dial, directory dial, and speed dial features. See the section for making a call for your phone model in this guide.
Mitel IP Phone User Reference Guide Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet (4.5 meters by 7.6 meters).
Personalizing phone usage via the web Personalizing phone usage via the web Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual phone users can personalize their phone systems using the web administration interface. With the exception of the Login page, all of the web pages share the same layout. On each web page, you will see a header, footer, a left pane, and a right pane. The left pane shows the choices for navigating the pages. The right pane shows the details.
Mitel IP Phone User Reference Guide To stop the security alert at log in A Security Alert may appear when you log in if the security certificate that is being used has not been identified as a trusted source on your computer. If you trust the source and do not want to see the Security Alert each time you log in, follow these steps: 1. Select the View Certificate button on the Security Alert window. 2. Select the Install Certificate button on the Certificate window. 3.
Personalizing phone usage via the web • You enter a new PIN that does not meet the criteria. The error message will read, “New PIN is not valid according to the specified rules.” • The new PIN you re-typed does not match the new PIN. The error message will read, “Please correctly re-type your PIN.” Note: A PIN must consist of between four to ten digits. A PIN is numeric and must not contain spaces, letters, or special characters. Your new PIN cannot be the same as your old PIN.
Mitel IP Phone User Reference Guide • To exit without saving press *. 10. Press 2 to save the name announcement. 11. Replace the handset. 12. Select the Close button on the pop-up window. To set-up Call Coverage, follow these steps: 1. Select My Call Coverage in the navigation pane. 2. Select one of the following options: My Voice Mail, My Auto Attendant, My Co-worker, or Another Phone Number. 3. If you selected My Auto Attendant, choose an auto attendant from the drop-down list.
Personalizing phone usage via the web 3. Select the Record button in the Automated Attendant Prompt section. A Record Prompt pop-up window is displayed. 4. Confirm that the extension displayed matches the phone you want to use. If the extension is not the same, enter an alternate extension. 5. Select the Call button. 6. When your phone rings, lift the handset to answer. 7. Listen to a brief set of audio instructions: “Please record your message after the tone.
Mitel IP Phone User Reference Guide Permission types The permission types are shown in Table 1. Call Type Definition Emergency (911) Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times. Internal Calls to another extension within the same business. International International calls to which long-distance charges apply. Local (external) Calls within the local calling area of your business.
Personalizing phone usage via the web Program memory keys Any features that you that you assign to the memory keys will remain associated with your extension regardless of which phone model you log into.
Mitel IP Phone User Reference Guide Program memory keys on PKM To program the memory keys on a Programmable Key Module (PKM), follow these steps: 1. Select My Phone in the left menu. The My Phone page appears. 2. Select the PKM module from the Phone Model drop-down list. Your options include Mitel 5412 PKM, Mitel 5448 PKM - 1, or Mitel 5448 PKM - 2. If you are programming one 5448 PKM choose the Mitel 5448 PKM - 1 option. If you are programming a second 5448 PKM choose the Mitel 5448 PKM - 2 option. 3.
Personalizing phone usage via the web Programmable memory key features Table 1 shows the features available to program on a memory key by a user and a description of the fields required. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED.
Mitel IP Phone User Reference Guide Default Label Feature Description Details Forward to Number (LED) Assign the Forward to Number option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Number feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.
Personalizing phone usage via the web Default Label Feature Description Join/Leave Group (LED) Assign the Join/Leave Group option to a memory key to join and leave the selected Call Group by selecting the programmed memory key. The memory key LED is lit when you have joined the selected Call Group. Line Appearance (LED) Assign the Line Appearance option to a Line (followed memory key to have a phone line from which by a number) you can receive calls, place calls and keep calls on hold.
Mitel IP Phone User Reference Guide Feature Description Monitor Call (LED) Assign the Monitor Call option to a memory key to monitor and answer calls occurring on another user’s phone. For 5020/5220/5224 phones, see “Monitor call” on page 46. For the 5212 phone, see “Monitor Call on 5212 IP phone” on page 66. For the Telematrix 3000, see “Monitor Call on the Telematrix 3000” on page 80. Note that a Monitor Call Silent option is also available.
Personalizing phone usage via the web Feature Description Default Label Details Monitor Call Silent (LED) Assign the Monitor Call Silent option to a memory key to monitor and answer calls occurring on another user’s phone. For 5020/5220/5224 phones, see “Monitor call” on page 46. For the 5212 phone, see “Monitor Call on 5212 IP phone” on page 66. For the Telematrix 3000, see “Monitor Call on the Telematrix 3000” on page 80. Note that a Monitor Call option is also available.
Mitel IP Phone User Reference Guide Feature Unassigned Description An Unassigned memory key has no action associated with it. Default Label Unassigned Details None Status N/A Page 6 of 6 Select key mapping profile To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys. Selecting a Key Mapping Profile will remove any programming you may have done to your memory keys. To select a Key Mapping Profile, follow these steps: 1.
Personalizing phone usage via the web 1. Select one of the following options: • My Voice Mail • Auto Attendant, and select an Auto Attendant from the drop-down list • My Co-worker, and select a Co-worker from the drop-down list • Another Phone Number, and enter a phone number (including 9 if it is an outside call). 2. Select how many times you want the phone to ring before going to the coverage option. 3. Select the Save button to save the information. 4.
Mitel IP Phone User Reference Guide Call groups Incoming calls to a call group have the opportunity to be answered by any member of the call group. The way the call is presented to the group members depends on the call group type. The four types of call groups are as follows: • Broadcast group — all phones in the group ring simultaneously. • Monitor group - all phones in the group ring simultaneously when a call comes in to the primary member of the group.
Personalizing phone usage via the web • call users • print the directory View the internal directory To view the Internal Directory, select Internal Directory in the Navigation pane. View the external directory To view the External Directory, select External Directory in the Navigation pane. Sort directory list You can sort a directory from either directory page. To sort a list, select the column header of the field that you want to sort on.
Mitel IP Phone User Reference Guide A Calling pop-up window is displayed with the Originating Extension set to your extension. 3. Confirm that the Destination Number displayed matches the phone number you want to use. If the number is not the same, enter an alternate number. 4. Select the Call button. The call is initiated on the selected phone in speaker mode. When the party you are calling answers the call, you can continue the call in speaker mode or you can lift the handset.
Personalizing phone usage via the web For information purposes, the "My Dynamic Site" page displays the IP address of your computer. It also displays the IP address of your dynamic site (the router address) if you have created one. The following screen shows the controls and information displayed on the My Dynamic Site page:. Figure 8: Dynamic site page Create a dynamic site To create a dynamic site, follow these steps: 1. Select My Dynamic Site in the left menu. 2. Select the Create Dynamic Site button.
Mitel IP Phone User Reference Guide At the bottom of the page, you will see a line which specifies the address from which you are currently connected. This indicates the IP address of the computer from which you are currently logged in.This could be at your dynamic site or at a regular static site of your company. At the bottom of the page, you will also see a line which specifies the dynamic site IP address.
Personalizing phone usage via the web My phone Using the My Phone page, you can perform the following tasks: • View and change the settings of your phone keys. See “Program memory keys” on page 93. • Select a default profile. See “Select key mapping profile” on page 100. • Print phone key labels. See “Print phone labels” on page 100. My call coverage Using the My Call Coverage page, you can perform the following tasks: • View and change your call coverage settings. See “Call Coverage” on page 100.
Mitel IP Phone User Reference Guide Getting more help Select Getting more help at the top of the Help window to access additional help. Phone Messages The LCD on the phones will display various messages that can indicate problems that are occurring. The purpose of this section is to provide the most common messages and the possible causes.. Phone Message Cause Resolution Phone has lost its link to the call server. Check your phone connection. Contact your system administrator.
Phone Messages Phone Message Cause Resolution There is no Line Appearance Available. Disconnect a call on one of your Line Appearance keys currently in use, then try again. or Program an additional Line Appearance key (see “Program memory keys” on page 93). The user has entered an incorrect feature access code. Check the access code and try the call again. This will normally be seen when trying to page. Try the page again at a later time and/or contact your system administrator.
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Glossary Glossary Numerics 3600 HKS The product provided by Mitel Networks Corporation to provide telephone service in a small business IP data network A Auto Attendant An automated system that directs incoming calls to the appropriate extensions. ATM Asynchronous Transfer Mode. This is a protocol used for high speed data connections C CallP Server Call Processing Server.
Mitel IP Phone User Reference Guide G Gateway the device connecting the IP LAN to the public telephone network. The gateway contains slots that contain ports that connect to the public telephone network over PRI groups. H HTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by web browsers. HTTP Hyper Text Transfer Protocol. This is the protocol used to send information (usually HTML pages) over networks.
Glossary N NMS Network Management System (or Station). This is a system used to remotely monitor all components of a network. The most common protocol used by an NMS to communicate with its network components is SNMP. NOC Network Operations Center. This is typically a location where the service provider's NMS is running. NPA Numbering Plan Area. This is a 3 digit code also known as the Area Code P PRI Primary Rate ISDN.
Mitel IP Phone User Reference Guide S Slot (on a gateway) a single interface on a gateway. The slot contains ports that connect to PRI groups. SMDI Simplified Message Desk Interface. This is a protocol used to communicate with a voice mail system. SMDI Port a number indicating a characteristic of IP messages for the voice mail system. SME Small and Medium Business Enterprises SMTP Simple Mail Transfer Protocol. This is a protocol for sending e mail messages.
Glossary V VBR rt Variable Bit Rate Real Time. This is a characteristic of a PVC in an ATM connection. In the 3600 HKS system, it would be used for telephony traffic VCI Virtual Circuit Identifier. This is part of the definition of a PVC in an ATM connection. A PVC is uniquely identified by its VCI and VPI (usually written in the form ccc.ppp where ccc is the VCI and ppp is the VPI). VPI Virtual Path Identifier. This is part of the definition of a PVC in an ATM connection.
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Index Index Numerics 3-way call 5020/5220 IP phones 33 5212 IP phone 56 5224 IP phones 33 Telematrix 3000 IP phone 75 5020/5220 IP phone 3-way call 33 account codes 34 account codes, entry 34 activating 29 answering 30 answering call group 31 answering second call 31 company speed dial 38 handset 30 handset volume 51 hold 41 Intercom calls 42 join/leave group 42 joining two calls 34 line appearance 43 login 43 logout 44 making a call 32 making a second call 32 monitoring groups 45 mute 47 one-touch speed d
Mitel IP Phone User Reference Guide line appearance 43 login 43 logout 44 making a call 32 making a second call 32 monitoring groups 45 mute 47 one-touch speed dial 47 page 47 park/retrieve 48 redial 37 ring volume 51 setting up 26, 28 speaker volume 51 transfer call to voice mail 50 twinning 50 voice mail 51 5310 IP Conference Unit 86 5412 PKM 85, 94 5448 PKM 85, 94 A Account codes 34 5020/5220 IP phone 34 5212 IP phone 57 description 95 entry on 5020/5220 IP phone 34 entry on 5224 IP phone 34 speed entr
Index 5224 IP phone 38 Directory on the 5212 IP phone 61 Dynamic site support 104 creating 105 releasing 105 viewing 105 E Emergency (911) 111 External directory, viewing 103 F form 112, 115 Forward to auto attendant 95 39 5020/5220 IP phone 39 5212 IP phone 61 Telematrix IP phone 77 Forward to coverage 62, 95 5020/5220 IP phone 40 5212 IP phone 62 5224 IP phone 40 Telematrix 3000 IP phone 77 Forward to co-worker 95 5020 IP phone 40 5020/5220 IP phone 40 5212 IP phone 62 5224 IP phone 40 Telematrix 3000
Mitel IP Phone User Reference Guide 5020/5220 IP phone 42 5212 IP phone 64 5224 IP phone 42 Telematrix 3000 IP phone 78 Join/Leave Group 97 Joining two calls 5020/5220 IP phone 34 5212 IP phone 57 5224 IP phone 34 Telematrix 3000 IP phone 75 K Key programmable features 95 L Leave group 5020/5220 IP phone 42 5212 IP phone 64 5224 IP phone 42 Telematrix 3000 IP phone 78 using web interface 102 Line Appearance 97 Line appearance 5020/5220 IP phone 43 5224 IP phone 43 Line appearance on 5212 IP phone 65 Log
Index 5020/5220 IP phone 48 5224 IP phone 48 definition 99 Permission types 92 Permissions 91 call types 92 Personalizing phone usage via the web 87 Phone messages 108 PIN changing 88 forgotten 88 PKM Mitel 5412 85 Mitel 5448 85 using 85 PRI 112, 113, 114 Printing directory 104 key labels 92 phone labels 100 Programmable Key Module. See PKM.
Mitel IP Phone User Reference Guide second call, making 74 setting up 72 speaker 82 speakerphone 73, 74 transfer 82 transfer to voice mail 82 twinning 83 using 71 voice mail 83 volume control 83 Transferring a call 5212 IP phone 69 Telematrix 3000 IP phone 82 to voice mail, 5020/5220 IP phone 50 to voice mail, 5112 IP phone 70 Transferring a call to voice mail 5224 IP phone 50 Twinning 5020/5220 IP phone 50 5212 IP phone 70 5224 IP phone 50 Telematrix 3000 IP phone 83 Two-way calls (joining) 5020/5220 IP p
