MITEL NETWORKS 5010 USER GUIDE IP Phone
3300 ICP - 7.
Contents 1 ABOUT YOUR PHONE For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Angle the phone for easier viewing Changing Handsets 2 2 2 2 2 4 4 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 4 4 5 5 5 5 6 MAKING AND ANSWERING CALLS Make a call Answer a call Redial Redial - Saved Number Speed Call Keys Speed Call - Personal On-Hook Dia
9 CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks 9 9 10 10 10 11 12 13 13 13 14 14 14 15 USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Headset Operation Headset Operation (with Feature Control Switch)
ABOUT YOUR PHONE The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: z z z Feature keys (for example, Swap). You can program feature keys using the Desktop Tool. Your administrator can also program feature keys. Speed Call keys.
For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display.
-3-
Changing Handsets Your 5010 IP telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone. 3. Slide the end of the wire into the handset jack along the groove until it stops underneath the handset cord clip. 4.
Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press , or ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press , or ). Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. Language Change To change the display language: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press SUPERKEY. # until "Language?" appears. *. *.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -ORPress a Speed Call key -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. Press SUPERKEY. Press # until "Personal Keys?" appears. Press *. Press a personal key that isn't a line key. Press *.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *67. Enter an index number between 00 and 09. Dial the number to be stored (press Hold between digits to create a onesecond pause during dialing; press Hold more than once to lengthen the pause). 5. Hang up. On-Hook Dialing To dial without lifting the handset: 1.
CALL HANDLING Hold To place a call on Hold: z Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key. -ORDial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party. Wait for an answer. Press TRANS/CONF. To leave a Conference: z Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward - Remote To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. 7. 8. 9. 0. Press SUPERKEY. Press # until "Call Forwarding?" appears. Press *. Press # until "I'm Here?" appears. Press *. If a number is already programmed, press *. Press *. Dial the extension number of the remote station. Press *. Press ). To cancel Call Forward - Remote from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77.
Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. Press Press Press Press SUPERKEY. *.
Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #. To erase the message, press *. To answer a Callback: z Lift the handset. Messaging - Cancel Callback To cancel a Callback: 1. 2. 3. 4. Lift the handset. Dial *1#. Dial the number of the called station. Hang up.
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press TRANS/CONF. Dial **3. Dial the Account Code digits. Press #. Press CANCEL. Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the digits announced by the attendant.
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: Press the Call Park feature key (must be programmed) Press TRANS/CONF, and then dial *7#.
Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait feature key. To retrieve a call when you hear Campon tone: z Press the Trade feature key.
Override To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. 2. 3. 4. Lift handset. Press the Pager feature key. Dial the Paging zone number (if required). Make the announcement. Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. 2. 3. 4. Lift the handset.
Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press CANCEL. To disable Headset Operation: z Press the Headset feature key.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2. Press Direct Page or dial *37.
Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non-malicious call may result in fines or other penalties. To tag a malicious call: z z z Press the Tag Call feature key while the call is in progress.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the # key (Delete All). 2. Confirm that you do want to delete all items by pressing the * key (Yes). To delete a particular call from the call log: 1. With the call log that you want to delete displayed, press the # key (Options). The Options menu is displayed. 2. Press the # key (Delete) to delete the log.
TM, ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.
