USER GUIDE
Table of Contents 5005 IP PHONE ......................................................................................................... 1 Mitel Networks™ 5005 IP User Guide ............................................................................... 1 Notice...............................................................................................................................................1 Disclaimer .............................................................................................
Table of Contents Calls For ........................................................................................................................................ 20 Call Park........................................................................................................................................ 20 Call Pickup .................................................................................................................................... 20 Cancel Message Waiting ........................
005 IP Phone Mitel Networks™ 5005 IP User Guide Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (Mitel). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
User Guide About The 5005 IP Phone About Your Set The Mitel Networks 5005 IP Phone is a fully-featured, digital telephone that connects directly to a 10/100BaseT Ethernet network. The Mitel Networks 5005 IP phone is supported by the Mitel Networks 3100 Integrated Communications Platform (ICP) Release 3.0 and later software. Note: The 5005 IP phone is not suitable for direct connection to ANY public telephone network. Connect the phone to a LAN that is attached to a Mitel-manufactured ICP system only.
User Guide Important Safety Instructions And Precautions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. • Avoid using a telephone (other than a cordless type) during an electrical storm.
User Guide Initializing And Registering The Phone IP phone initialization occurs automatically when the set is connected to the network. CAUTION: During the initialization process, the phone may download crucial "boot" data from the TFTP server on the network. This will be indicated by the display screen showing DO NOT POWER DOWN and the light indicator (LED) flashing.
User Guide Adjusting Volume Levels Ringer Control To adjust the Ringer Volume while the set is ringing: • Press to increase the volume. • Press to decrease the volume. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: • Press to increase the volume. • Press to decrease the volume. Adjusting Display Contrast To adjust the contrast level of the display screen while the phone is not in use: • Press to brighten the contrast.
User Guide Programming The Function Keys Programming the function keys on your 5005 IP phone is done either directly on your phone using the PROGRAM key or using the Desktop Tool to access the 3100 ICP on your network with your computer. Features such as speed dial keys, programming key definitions and Call Forwarding can all programmed using either the PROGRAM key or the Desktop Tool. The Desktop Tool, as seen below, is accessed through a web browser.
User Guide Desktop Stand To tilt the 5005 IP phone towards you, it can be mounted on a stand as illustrated below.
User Guide Mounting The Phone On The Wall Mounting On The Wall Using Screws (UK/Europe) The 5005 IP phone can be mounted directly on a wall using mounting screws: 1. Select a location away from electrical cables, pipes or other items behind the mounting location that could cause a hazard when inserting screws in the wall. CAUTION: Make sure the wall material is capable of supporting the weight of the unit. For additional security, it is recommended that you mount the phone on a plywood backboard.
User Guide Mounting On The Wall Using The Desktop Stand The 5005 IP phone can also be mounted on a wall using the desktop stand. To mount the phone in this fashion, attach the stand to the base of the phone in an inverted position and then place the stand on the wall mounting bracket as illustrated. Note: While mounting screws or a standard wall mount bracket may be used to mount the phone on the wall, standard telephone jacks are not used as the phone is connected directly to the LAN.
User Guide Related Topics Standard Usage Keys Programmed By User • Making & Answering Calls • Account Code • Program (& Advisory Messages) • Answer External Call • Hold • Answer Next Call • Cancel • Call Forward • Redial • Call Me Back • Message • Call Park • Transfer/Conference • Call Pickup • Calls For • Cancel Message Waiting • Do Not Disturb • DSS/BLF • Extension Group • Extension Paging • Group Listen • Hold - Call Store • Hold - Exclusive Hold • Last C
User Guide Making And Answering Calls To make a call using the handset: • Lift the handset. • Dial the number. Note: To use a line other than the primary one assigned to the set, press one of the Line keys before you dial the number. To make a call using a Speed Call key: • Lift the handset. • Press the Speed Call key to dial a pre-programmed number. Note: Speed Call keys must be programmed using the Desktop Tool as described in Programming The Function Keys.
User Guide To clear a programmed feature from under a key: Feature Name Code Follow Me 622 1. Press the PROGRAM key. Follow Me (I’m Here) 626 2. Press the programmable key that is to be deleted. Group Call Pick-Up 666 Last Call Cost Display 664 3. Dial the code for delete (603) Last Call Duration Display 4. Press the PROGRAM key to signify the end of Last Number Redial programming. Message Waiting To cancel a speed dial key: 1. Press the PROGRAM key. 2.
User Guide Note: A key must not have an existing feature assigned to it before it can be programmed. Note: It is not possible to answer a call while programming a key. It is only possible to program a key when in a free state or off hook (state dial tone). Pressing the Program Key in other states will result in an error beep. The 5005 IP Phone will appear busy when programming a key. Hold To place a call on Hold: • Press HOLD and replace the handset in the cradle.
User Guide Call Forward All This feature allows you to forward all your calls to another extension or an extension group without ringing at your extension first. If you always forward your calls to the same extension or extension group, you can program a CALL FORWARD ALL key with this number. Alternatively, you can program the CALL FORWARD ALL key without specifying a destination number, which means that you must dial an extension or extension group number each time you want to forward your calls.
User Guide You can assign either one of these Call Forwarding features to a programmable key but not both to the same key. Note: When you program this feature through the Desktop Tool, there are two stages. The first is to program the number of the extension that calls will be forwarded to by selecting "Configure/Activate Call Forwarding" in the "I want to..." list. To enable or disable CALL FORWARD BUSY INTERNAL: • Press the programmable key assigned to the CALL FORWARD BUSY INTERNAL feature.
User Guide Call Me Back CALL ME BACK allows you to request a call back after reaching a busy extension or busy external line. The system monitors the extension or line and calls you when it’s free. To request a callback when you reach a busy or unanswered telephone: 1. Wait until you hear a busy signal when making a call. 2. Press the CALL ME BACK key. To answer a callback: 1. Lift the handset.
User Guide To program an additional LINE key: 1. Press the PROGRAM key. 2. Press the programmable key to be used for an additional line. 3. Dial 9 followed by the line number. For example, 001, to use Line 1. 4. Press the PROGRAM key once again. The programmable key will now be set to use Line 1. To make a call using a line other than the primary one assigned to the set: 1. Lift the handset. 2. Press a line key that has been programmed to use another extension. 3. Dial the number.
User Guide Transferring And Conferencing Transfer To Transfer an active call: • While in conversation with an established call, press TRANS/CONF. • Dial the number of the third party. • Do one of the following: - To complete the Transfer, hang up. - To announce the Transfer, wait for an answer, consult, and hang up. To cancel a Transfer before the third party has been connected: • Press the CANCEL key to be reconnected to the original active call.
User Guide Advisory Messages You can program your extension to display a message at a calling extension; the message remains on the calling extension’s LCD for the duration of ringing and is cleared when the caller hangs up or you answer the call. Msg. No. 1 2 3 4 5 6 7 8 9 * 0 # Message Away Sick Away on Holiday Back Tomorrow/Monday...Sunday Back AM/11am...1am Gone To Lunch Back PM/1pm...
User Guide To answer internal and external calls in the order that they are presented at your extension: • Press the flashing ANSWER NEXT CALL key. The ANSWER NEXT CALL key continues to flash until all incoming calls have been answered. Auto-Answer AUTO-ANSWER lets you answer calls without lifting the handset. When a call arrives, you hear a short ring, followed by the caller’s voice. To enable or disable AUTO-ANSWER: • Press the programmable key assigned to the AUTO-ANSWER feature.
User Guide To answer a call that is ringing at another station in your pick-up group: 1. Lift the handset. 2. Press the programmable key assigned to the CALL PICK-UP feature. Cancel Message Waiting If you have left a message waiting indication at another user’s extension and wish to cancel it, you can do so via the pre-programmed CANCEL MESSAGE key. To cancel a Message Waiting indication using a CANCEL MESSAGE key which does not include an extension number: 1. Press the CANCEL MESSAGE key. 2.
User Guide To pick up a call to a pre-programmed extension: 1. When the DSS/BLF key is flashing with ringing cadence, lift the handset. 2. Press the programmable key assigned to the DSS/BLF feature. To retrieve a call that has been held by a pre-programmed extension: 1. When the DSS/BLF key is flashing with held cadence, lift the handset. 2. Press the programmable key assigned to the DSS/BLF feature. Extension Group An EXTENSION GROUP key allows you to call an extension group with a single key.
User Guide To activate your extension’s speaker during a call: 1. Press the GROUP LISTEN key. The GROUP LISTEN key lights solid when the loudspeaker is enabled and the following message is displayed: "GROUP LISTEN". To de-activate your extension’s speaker: 1. Press the GROUP LISTEN key again. The GROUP LISTEN key extinguishes and the display screen returns to normal. Hold Variations Call Store This feature allows you to place an external call on hold under a key and leave it on hold for a predefined time.
User Guide Last Call Duration Display This feature enables the duration of the last external call that was made from your extension to be displayed on your set’s display screen. The duration of the current call is dynamically displayed during the call. To display the duration of the last external call: 1. While your extension is idle, press the CALL DURATION key. Line Group A LINE GROUP key allows you to access and answer calls from a specified line group with a single key.
User Guide To unlock your extension: 1. While your extension is idle, press the programmable key assigned to the PIN CODE feature. 2. Dial your PIN code. If programmed, your PIN CODE key extinguishes. 3. Replace your handset. To make an external call from another user’s locked extension: 1. While the extension is idle, press the programmable key assigned to the PIN CODE feature. 2. Dial your PIN code. 3. Access a line and dial the required external number. 4. At the end of the call, replace your handset.
User Guide Re-establish If an external call you have transferred to another extension user is unanswered, the call returns to your extension. This feature allows you to re-attempt the transfer. When the returned call rings at your extension, the associated key flashes with rapid cadence and a message similar to the following is displayed: "EXTN xxxx REVERTED". To re-establish a returned call without speaking to the caller: 1. Press the RE-ESTABLISH key.
User Guide To use a stored Speed Call number during a call: 1. Make a call as per the usual procedure for making and answering calls. 2. When you need to enter the pre-programmed number you have already stored, press the key programmed for the Speed Call number you wish to be transmitted. Note: Speed call numbers are stored as detailed in the Programming The Function Keys topic. Swap SWAP allows you to alternate between two calls by pressing a key.
User Guide Index 1 10/100BaseT Ethernet .......................................................................................................................... 2 A Account Code ..................................................................................................................................... 18 Adjusting ................................................................................................................................................. 5 Display Contrast .................
User Guide F Follow Me..............................................................................................................................................15 G Group Listen........................................................................................................................................22 H Hold ................................................................................................................................................13, 20 L Last Call Duration Display .
User Guide S Safety ..................................................................................................................................................... 3 Speed Call ..................................................................................................................................... 11, 26 Swap .................................................................................................................................................... 27 System Administrator .........
