User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Programming
73
The Bilingual Welcome Greeting is only available if the
Bilingual Voice Prompts Option is enabled in the Voice
Mail Prompt Language form.
1. Log in to the system administrator’s mailbox. See Log
in to the administrator station (p. 70).
2. Press [4] for the system greetings menu.
3. Press [1] to set the primary greeting.
4. Press [4] to set the bilingual welcome greeting.
5. Record the greeting, speaking clearly into a handset,
not a speaker phone. The following, is a typical
bilingual in English and French:
“Thank you for calling ABC Industries. Merci
d’appeler les Industries ABC. Pour le service en
francais, composez 8.”
6. Press any key to stop recording.
7. After finishing, select one of the following options:
[1] Accept
[2] Review
[3] Re-record
[∗] Cancel
Configuring call logging (SMDR)
You can connect a printer to the system to obtain basic
call recording, or connect a PC that is running a call
accounting/management application to obtain more
sophisticated reports.
You can also save call logs to a file on your PC. See
Saving call (SMDR) logs (p. 143).