User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Technician’s Handbook
72
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Press [2] for a Closed greeting (after business
hours).
6. If prompted, press [1] to assign greetings in the
default system language or [2] for the alternate
language.
7. Record the greeting speaking clearly into the
handset, not a speaker phone. Use the following
example as a guide.
"Thank you for calling ABC Industries. If you know the
number of the person you are calling, enter it now.
For a company directory, press 9. For assistance,
press 0 or hold for the operator. To repeat the menu
options press, 3"
8. Press any key to stop recording.
9. After recording, select one of the following options:
[1] Accept
[2] Review
[3] Re-record
[∗] Cancel
10. If you are recording additional alternate greetings,
repeat the above procedure beginning at step 2. Do
likewise to record greetings in the other language.
Record the bilingual welcome greeting
If you have the bilingual voice mail option enabled, the
auto attendant plays a bilingual welcome greeting when
it answers an outside call. You record the greeting in the
two languages selected in Voice Mail Prompt Language
Form. Include in the greeting an instruction to callers to
dial the Language Change Mailbox number (as specified
in for service in the alternate language). The default
Language Change Mailbox number is 8.