User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Table of Contents
vii
Networking commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Digital trunk commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using Windows networking commands . . . . . . . . . . . . . . . . 168
Line troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
IP port troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
IP phone troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Analog phone troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 175
System troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Network troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Fixing database or software corruption . . . . . . . . . . . . . . . . 180
Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Restoring the system with previous software . . . . . . . . . . . . 181
Restoring the system with the factory software. . . . . . . . . . . 182
Restoring voice mail data . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Replacing faulty components . . . . . . . . . . . . . . . . . . . . . . . . 184
Replacing the flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Replacing a faulty hard disk . . . . . . . . . . . . . . . . . . . . . . . . . 188
Troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Appendix A: Default database
Default Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Numbering plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Numbering assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Analog set configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Analog line configuration (NA). . . . . . . . . . . . . . . . . . . . . . . . 196
Digital trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Restriction groups (extensions). . . . . . . . . . . . . . . . . . . . . . . 202
Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Feature access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Appendix B: Reference
Call logging (SMDR) details . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Ring Map handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Controller card connectors . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Port pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Line protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Cable pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231