User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Technician’s Handbook
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Checking the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Launching the tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Enabling your licensed options . . . . . . . . . . . . . . . . . . . . . . . 128
Obtain your MOSS option code . . . . . . . . . . . . . . . . . . . . . . . 128
Rebooting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Powering down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Powering up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Upgrading the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Installing option modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Adding expansion units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Performing a software upgrade . . . . . . . . . . . . . . . . . . . . . . . 137
Applying a software patch . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Performing backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Creating backup directories . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Backing up the voice mail data. . . . . . . . . . . . . . . . . . . . . . . . 142
Saving call (SMDR) logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Using a remote access session . . . . . . . . . . . . . . . . . . . . . . . 144
Setting up remote access. . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Launching the tools from a remote session . . . . . . . . . . . . . . 146
Changing extensions or set types . . . . . . . . . . . . . . . . . . . . . 148
Changing an extension number or set type . . . . . . . . . . . . . . 148
Reset the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Creating a user guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Using a database template . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Maintenance tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Chapter 6 : Troubleshooting and repair
Checking the system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Checking the logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Viewing diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Starting a local diagnostic session . . . . . . . . . . . . . . . . . . . . . 159
Starting a remote diagnostic session . . . . . . . . . . . . . . . . . . . 160
Checking the bootup script. . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Using maintenance commands. . . . . . . . . . . . . . . . . . . . . . . . 162
Launching a maintenance session . . . . . . . . . . . . . . . . . . . . . 162
General Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Call Control Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164