User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Technician’s Handbook
iv
Verify the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Installation tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 3 : Programming
Programming overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
About the programming tools. . . . . . . . . . . . . . . . . . . . . . . . . . 44
Tools are password protected . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enable your options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming the system parameters . . . . . . . . . . . . . . . . . . . 46
Set system date and time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Review the numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set the login attributes for users. . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the system-wide settings . . . . . . . . . . . . . . . . . . . . . 48
Identify the power source of the IP phones . . . . . . . . . . . . . . . 49
Program the online services. . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming the extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Program the extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Program the groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Modify the extension voice mailboxes . . . . . . . . . . . . . . . . . . . 52
Program the extension personal keys . . . . . . . . . . . . . . . . . . . 52
Programming the voice parameters . . . . . . . . . . . . . . . . . . . . . 54
Modify the extensions and system directory. . . . . . . . . . . . . . . 54
Program the terminal emergency numbers (ELINs). . . . . . . . . 55
About the default line numbers. . . . . . . . . . . . . . . . . . . . . . . . . 56
Program the general line parameters. . . . . . . . . . . . . . . . . . . . 56
Program the analog lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Program the digital trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Assign priority lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Restrict external access (toll restriction/call barring) . . . . . . . . 66
Program the voice management parameters . . . . . . . . . . . . . . 69
Programming the voice mail settings. . . . . . . . . . . . . . . . . . . . 70
Setting up the auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Log in to the administrator station . . . . . . . . . . . . . . . . . . . . . . 70
Record the system greetings . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Record the bilingual welcome greeting. . . . . . . . . . . . . . . . . . . 72
Configuring call logging (SMDR) . . . . . . . . . . . . . . . . . . . . . . . 73
Programming a loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Through the analog services module . . . . . . . . . . . . . . . . . . . . 75
Through a loop start trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77