User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Index
259
Module
installing option modules 133
ONS port pinouts 229
replacing flash 184
upgrading the flash 140
Modules, optional 8
MOSS 128
Music on hold 26
N
N-1 version 138
NAT redirect, configuring 106
Netstat 169
Network address translation,
configuring 106
Network engineers 92
Network response, configuring 65
Networking
broadband access 90
capabilities 84
configuration questions 85
DHCP client 89
engineers 83
overview 81
planning 85
programming sequence 87
requirements 26
troubleshooting 178
websites 5
NIC cards 192
Night service groups 51, 52, 240
North American controller
basic configuration 24
description 9
Number assignment 54
numbering assignment,
defaults 196, 236
Numbering plan, defaults 195
O
Obtaining help on DVOC
commands 166
Online help
launching from the internet 4
starting from CD-ROM 3
Online help, in system tool 43
Online services key 50
ONS
installing modules 133
port pinouts 227
Open secure socket layer 162
Operator assisted dialing 146
Option module
licensing 10
Option modules 8, 28
Options
DHCP 98, 100
enabling licensed options 128
for IP phones 119
installing option modules 133
operator assisted dialing 146
Ordering parts 191
Overview
of installation 27
of system 6
P
Page
login 35
Panel indicators 155
Parameters
program management 69
programming system
parameters 54
programming voice 54
Parts, list of FRUs 191
Passwords
for login to system tools 35
for security 124
for tools 45
lockout on failure 45
Patch log 140
PBX 9, 33
PC
configuring for connection 29
requirements 25
Performing
backups 141
software upgrade 137