User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Troubleshooting and repair
181
6. In the Restore table, select “Mitel Networks 3100
Databases”.
7. Click Do Restore.
8. The restore begins automatically and “Operation
Successful” appears when the restore is complete. A
“database” restore takes approximately 2 to 5
minutes to complete. During the restore the system is
operational.
9. Click Reboot the 3100 ICP.
After a database restore, the system takes
approximately 10 minutes to reboot. During the
reboot the system is out of service.
10. Through the system tool, check the corruption has
been corrected.
Restoring the system with previous software
This procedure overwrites the current version of the
database and software with a previous software version
and database. If you have not performed an upgrade of
the system since the initial installation, this procedure will
simply reboot the system. Before proceeding, ensure
that you have recent database backups available.
If you perform a software upgrade, and you experience
problems with the upgraded software, you can use this
procedure to restore the previous version.
1. Locate the CONFIG switch and RESET switch on the
front panel of the controller (see Figure 15 (page
131)).
2. Straighten out two paper clips.
3. While the Power LED is on solid green, press and
release the CONFIG switch once. The Power LED
begins flashing and then turns solid red. Telephone
service is lost.
2-5 min