User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Technician’s Handbook
176
System troubleshooting
Table 10: System troubleshooting
Symptom Probable cause Corrective action
You receive Database Error
messages while entering
data in the system tool.
Data that you know you have
saved in a page of the
system tool disappears.
Data in the tools is not
appearing correctly.
You cannot enter data in a
field.
The user interface of the tool
behaves erratically.
Database errors appear in
the bootup script. See
Viewing diagnostics (p. 159).
Incorrect version of
Internet Explorer.
Corrupted database.
Data element already
exists (for example,
MAC address already
in form).
Obtain required version of
Internet Explorer. See PC
requirements (p. 25).
See Fixing database or
software corruption (p. 180).
Read/Write errors to ATA1
(hard disk) appear in the
bootup script. See Viewing
diagnostics (p. 159) and
Starting a remote diagnostic
session (p. 160).
Hard disk failure. Reformat the hard disk.
Replace the hard disk. See
Replacing a faulty hard disk
(p. 188).
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