User guide
Table Of Contents
- Table of Contents
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 Programming
- Programming overview
- About the programming tools
- Enable your options
- Programming the system parameters
- Programming the extensions
- Programming the voice parameters
- Modify the extensions and system directory
- Program the terminal emergency numbers (ELINs)
- About the default line numbers
- Program the general line parameters
- Program the analog lines
- Program the digital trunks
- Assign priority lines
- Restrict external access (toll restriction/call barring)
- Program the voice management parameters
- Programming the voice mail settings
- Setting up the auto attendant
- Configuring call logging (SMDR)
- Programming a loudspeaker
- Committing your changes
- Performing a database backup
- Programming tips
- Chapter 4 Configuring the IP network
- About IP networking
- Network capabilities
- Planning your LAN
- IP programming sequence
- Connecting directly to the Internet
- Connecting to the Internet through an existing LAN
- Using a remote DHCP server
- Changing the assigned DHCP IP address range
- Configuring Domain Name Service
- Assigning a gateway
- Programming dial-up access to an ISP
- Configuring NAT Redirect
- Restricting LAN access (firewall)
- IP networking tips
- Chapter 5 Routine maintenance
- Is the system healthy?
- Is the system secure?
- Checking the system
- Launching the tools
- Enabling your licensed options
- Rebooting the system
- Powering down the system
- Powering up the system
- Upgrading the system
- Performing backups
- Saving call (SMDR) logs
- Using a remote access session
- Changing extensions or set types
- Creating a user guide
- Using a database template
- Maintenance tips
- Chapter 6 Troubleshooting and repair
- Checking the system LEDs
- Checking the logs
- Viewing diagnostics
- Using maintenance commands
- Using Windows networking commands
- Line troubleshooting
- IP port troubleshooting
- IP phone troubleshooting
- Analog phone troubleshooting
- System troubleshooting
- Network troubleshooting
- Fixing database or software corruption
- Replacing faulty components
- Troubleshooting tips
- Appendix A Default database
- Appendix B Reference
- Appendix C Planning
- Index
Troubleshooting and repair
159
Viewing diagnostics
You can view the diagnostics that are output by the 3100
system through a local or remote diagnostic session.
Note that maintenance commands are not available
through a diagnostic session. See Using maintenance
commands (p. 162).
Starting a local diagnostic session
To start up a local diagnostic session, you need
• one Male “DB9 to RJ45” connector
• one Female “DB9 to RJ45” connector
• one CAT5 patch cord
• communication application (such as Hyperterminal)
• a computer or laptop.
Since you are running a local diagnostic session you do
not require a modem. In the following procedure,
Hyperterminal is the communications application.
To collect diagnostic information
1. Connect an RS-232 cable between the lower DB9
port on the front panel of the controller and a COM
port on a laptop or computer.
Do not leave the RS-232 diagnostics cable
disconnected from the computer or laptop COM
port during system bootup (that is, either connect
the cable to the PC or disconnect it from the
diagnostics port).
2. From the Start menu, click Programs, click
Accessories, click Hyperterminal, and then click
Hyperterminal.