User Guide
Table Of Contents
- About this guide
- Overview Of The 6930 IP Phone
- Setting Up Your Phone
- Operating Your Phone
- Guide to the Icons Displayed on Your Phone
- Using The Voicemail
- Using The Directory
- Help
- Using The Call History
- Interacting With Calls
- Customizing Your Phone
- Log Issue
- Understanding Availability States
- Time And Date
- Directory
- Additional Phone
- Status
- Cloud Domain
- Bluetooth
- Diagnostics
- Audio
- Display
- Program keys
- Restart
- Making A Conference Call
- Using The Merge Feature To Conference Active Calls
- Using The Intercom
- Paging
- Other Advanced Features
- Voicemail Overview
- Using Visual Voicemail
- Using The Voicemail System
- Accessory support
- Problems and Solutions
Analog, DHSG/EHS, And USB Headsets
81
Analog, DHSG/EHS, And USB Headsets
The 6930 IP phone supports analog and DHSG/EHS headsets, which can be connected using the
modular RJ22/RJ45 port located on the back of the phone, or USB headsets, which can be connected
using the USB port.
Contact your telephone equipment retailer or distributor to purchase a compatible headset.
To make and receive calls using a headset:
1. Ensure that you have selected the Headset audio path (see Audio on page 54).
2. Turn the phone over and, depending on the type of headset, locate the headset jack or the USB
port.
a. If you have a USB headset, insert the headset cable in to the USB port.
b. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the
jack until it clicks into place.
c. If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic
headset jack adapter and then insert the cord into the jack until it clicks into place.
Notes:
• The RJ22/R45 headset port is for headset use only. Plugging any other devices into this port
may cause damage to the phone and will void your warranty.
• Customers should read and observe all safety recommendations contained in headset operating
guides when using any headset.
• Headsets connected to the 6930 IP phone are limited in functionality to answering, ending, and
muting calls. Additional headset features (such as rejecting calls) are not supported and will
cause unexpected behavior (for example, invoking the reject call function will answer instead of
reject).
• If both an analog (non-DHSG) headset and a USB headset are connected to the phone, the
USB headset will take precedence over the analog headset (that is, the USB headset will be
functional while the analog headset will not be functional).
• If both a DHSG headset and a USB headset are connected to the phone and DHSG is enabled,
the DHSG headset will take precedence over the USB headset.
Note: See the Mitel MiVoice 6930 IP Phone Installation Guide for more information.