User Guide

Other Advanced Features
65
Silent Coach Dial *22 plus the extension of the
person you want to coach.
You can listen to and coach someone
during a call without the outside party
hearing.
Silent Monitor Dial *17 plus the extension you want to
monitor.
You can silently monitor a call on
another extension. You are added to the
existing call without being heard or seen
by any party. This feature is useful for
users such as workgroup supervisors.
Included in this feature are some visual
cues such as simple icons that allow
you to monitor the extension to a limited
extent.
Unpark Dial *12 plus the extension where you
want to unpark a call.
You can unpark a call that is parked or
on hold on another extension.
Whisper Page Dial *19 plus the extension of the
person you want to speak to.
You can enter a call on another
extension and speak to the person
without the other party hearing. The
person can speak back to you privately
through the whisper page mute feature.
Busyout Hunt Group Dial*18
Ring All - Call Move Dial *23
Unblock Caller ID for this call Dial *82
Block Caller ID for this call Dial *67
Whisper Page Mute If you receive a whisper page, you can
speak privately to the person who is
speaking to you through the whisper
page.
Send Digits Over Call The Mitel system allows users to send a
preconfigured set of DTMF tones out
during a call. This feature is useful for
quickly navigating external interactive
voice response (IVR) systems as well
as external systems requiring an
account code.
Lock/Unlock A user of the Shared Call Appearance
feature can override the default privacy
setting by toggling the Lock/Unlock
softkey on the phone.
The text above the softkey describes
the action to be applied to the active
call; the softkey text label toggles
between Lock and Unlock.
Lock makes the call private and unlock
makes the call available for
conferencing.
Table 7: Advanced Features
Feature Name Star Code Description