User Guide

Other Advanced Features
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Table 7 describes these advanced features. These features are available only if your Mitel
administrator has configured your user profile with the necessary permissions.
Table 7: Advanced Features
Feature Name Star Code Description
Barge In Dial *16 plus the extension that is
involved in the active call you want to
join.
You can join an in-progress call (“barge
in”) as a conferenced participant. This
feature is useful for operators, executive
assistants, trainers, and workgroup
supervisors.
Included in this feature are some visual
cues such as simple icons that allow
you to monitor the extension to a limited
extent.
Bridged Call
Appearance/Shared Call
Appearance
You can see call activity and interact
with calls for another extension. This
bridged information, which provides
more detailed information than the
Monitor Extension functionality, offers
faster call handling between users. The
call appearance button assigned to the
targeted extension displays various
icons and LED colors and blink patterns
according to the type of call.
Note: Two-key press is required for
Admin to answer a BCA call. The first
key press always displays the callerID
screen.
Note: For an SCA user, pressing the
Goodbye key on an incoming call
closes the Caller ID screen but does
not disconnect the incoming call.
Record Call The Record Call button functionality
depends on how Connect Call
Recording is configured for the user.
Record all calls (Always On Call
Recording): Press the Record Call
button to pause call recording; press the
button a second time to resume call
recording.
Note: It is recommended that you
configure a long and short label for this
button which describes the
pause/restart functionality; for example,
Pause.
User initiates recording (On-demand
Call Recording): Press the Record Call
button to start call recording; press the
button a second time to stop call
recording. Only external calls can be
recorded.
Call recordings are saved and can be
accessed from the call recording portal.