User Guide

MiVoice 6930 IP Phone User Guide for MiCloud Connect
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Diverting An Incoming Call To Voicemail
Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice
mailbox without answering it.
To Send An Incoming Call To Voicemail
• While the phone rings, do one of the following:
- Press .
- Press the To Vm softkey.
- Press #.
The call is sent to your voice mailbox.
Transferring A Call
You can transfer a call in two ways:
• In a blind transfer, you transfer the call without the other party first answering your call.
• In a consultative transfer, you talk to the other party before completing the transfer.
Both types of transfer use a similar procedure.
To Do A Blind Transfer
1. While engaged in a call, press the Transfer softkey.
2. Dial the number you want to transfer the call to.
3. Press the Transfer softkey.
The call is transferred to the designated number.
To Do A Consultative Transfer
1. While engaged in a call, press the Transfer softkey.
2. Dial the number you want to transfer the call to.
3. After the other party answers the call, do one of the following:
• To complete the transfer, press the Transfer softkey.
• To cancel the transfer, press the Drop softkey.
Parking And Unparking Calls
With the appropriate permissions (set by your Mitel administrator), you can park a connected call
on another extension and you can unpark that call and return it to your extension.
Note: If you want to cancel the transfer, press the Cancel softkey, take the original call off hold,
or put the phone back on-hook, before the timeout is reached.
Note: If you want to cancel the transfer, press the Cancel softkey or take the original call off hold.
Note: To unpark a call, the call must be on hold on the other extension.