User Guide
Table Of Contents
- About this guide
- Overview Of The 6930 IP Phone
- Setting Up Your Phone
- Operating Your Phone
- Guide to the Icons Displayed on Your Phone
- Using The Voicemail
- Using The Directory
- Help
- Using The Call History
- Interacting With Calls
- Customizing Your Phone
- Log Issue
- Understanding Availability States
- Time And Date
- Directory
- Additional Phone
- Status
- Cloud Domain
- Bluetooth
- Diagnostics
- Audio
- Display
- Program keys
- Restart
- Making A Conference Call
- Using The Merge Feature To Conference Active Calls
- Using The Intercom
- Paging
- Other Advanced Features
- Voicemail Overview
- Using Visual Voicemail
- Using The Voicemail System
- Accessory support
- Problems and Solutions
Answering Calls
13
Answering Calls
When a call is ringing at your extension, the inbound caller’s name, extension, picture ID (if
applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED
flashes quickly indicating the incoming call.
To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you
set your automatic off-hook preference or how your Mitel administrator set this option, you can also
answer a call through your speakerphone or headset using either of the following methods:
• Press the blinking call appearance button.
• If the incoming call is shown in the focus window on your phone’s display, press the Answer
softkey.
For more information about handling multiple calls, see Diverting An Incoming Call To Voicemail on
page 30.
Using The Handset To Answer A Call
1. To answer a call, pick up the handset when the phone rings.
2. To end a call, hang up the handset.
Using The Speakerphone To Answer A Call
If you plan to use a Speakerphone to answer calls, see Audio on page 54 for instructions on how to
designate Speaker or Speaker/Headset as your default auto off-hook preference.
1. To answer a call, press the .
If your automatic off-hook preference is configured to use the speaker, press the blinking call
appearance button or press the Answer softkey.
The LED next to the hardkey lights red.
2. To end the call, press .
The LED next to the hardkey turns off.
Using A Headset To Answer A Call
If you plan to use a headset to answer calls, see Audio on page 54 for instructions on how to designate
your wireless or wired headset as your default auto off-hook preference.
1. To answer a call using the headset, do one of the following:
• If you use a wired headset, press .
• If you use a wireless headset, go off-hook with your headset.
• If your automatic off-hook preference is configured to use your headset, press the blinking
red call appearance button or press the Answer softkey. (If you use a wireless headset, the
Note: During an incoming call:
• Pressing Ignore, sends busy signal to the caller and terminates the call.
• Pressing Silence, silences ringtone and handle call with configured call-handling rules.
Note: The call timer on the 6930 IP phone starts after the call is answered.