MiVoice 6930 IP Phone User Guide for MiCloud Connect 58015771 REV01
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation And Setting up . . . . . . .
Table of Contents Using The Intercom Through The Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Deleting A Call From The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Interacting With Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Placing A Call On Hold Or Off Hold . . . . . . . . . . . . . . . . . . . .
Table of Contents Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Log Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Audio Diagnostics . . . . . . . . . .
MiVoice 6930 IP Phone User Guide for MiCloud Connect Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Mitel Wireless LAN Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Mitel M695 Programmable Key Module (Button Box) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Analog, DHSG/EHS, And USB Headsets . . . .
About this guide About this guide This guide explains how to use the basic features of your Mitel MiVoice 6930 IP Phone in MiCloud Connect. Documentation • Mitel MiVoice 6930 IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the user interface (UI) and details on UI navigation, as well as information about other important features. The Quick Reference Guide can be downloaded from https://oneview.mitel.com/s/article/6930-IP-Phone-Documentation.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Installation And Setting up Please refer to the Mitel 6930 IP Phone Installation Guide included with your phone for basic installation and physical setup information. Tips For Your Comfort And Safety Do Not Cradle The Handset Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.
Overview Of The 6930 IP Phone Overview Of The 6930 IP Phone Welcome to your IP phone! Figure 1 provides an overview of the Mitel MiVoice 6930 IP Phone components. Figure 2 on page 4 shows the ports on the back of the phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Power Adapter Port 48V 0.54A USB Port Headset Jack PC Port Network and Power Port Handset Jack is hearing-aid compatible (HAC) Figure 2: Ports on the Back of the 6930 IP Phone Keys Description The following table describes the keys on the Mitel MiVoice 6930 IP Phone. Key Description Directory key - Displays a list of your contacts. History key - Displays a list of your missed, outgoing, and answered calls.
Plugging In And Starting The Phone Key Description Hold key - Places an active call on hold. To retrieve a held call, press the applicable Line key. For more information, see Placing A Call On Hold Or Off Hold on page 29. Mute key - Mutes the microphone so that your caller cannot hear you. (The LED next to the key turns on when the microphone is on mute). Speaker/Headset key - Transfers the active call to the speaker or headset, allowing hands-free use of the phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect The phone displays the following startup screens. The 6930 IP Phone then checks the settings and looks for new configuration and firmware updates from a configuration server. It may take a few moments while the phone downloads the latest updates. Note: Updates to your phone can be scheduled to be automatically installed from the server. The new updates are scheduled during non-business hours or slow call periods.
Plugging In And Starting The Phone If language packs were loaded to your phone, the following screen is displayed during startup. When the configuration update is complete, the phone displays the following screens before it displays the Home screen. Network Connected/Network Disconnected If your phone successfully connects to the network, the phone displays the Home screen.
MiVoice 6930 IP Phone User Guide for MiCloud Connect If your phone did not successfully connect to the network, the Network Disconnected prompt is displayed and the status light turns on. If this happens, check that the cables are firmly connected to the phone and to the wall jack. The phone automatically detects when it is reconnected successfully and the Network Disconnected prompt is removed from the screen.
Call Appearance Keys And Programmable Keys Current availability state Your extension Voicemail message indicator Missed call indicator Incoming Call Call On Hold Programmable key Programmable key Programmable key Monitored Ext Monitored Ext w/availability state Softkeys Context-sensitive keys let you perform actions based on the phone’s status and the call type.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Setting Up Your Phone To use all the functions of your IP phone, your phone needs to be assigned to you and you need to know the password for the voicemail system. You can determine whether your phone is already assigned to you as follows: • If the phone displays your name and extension, your Mitel administrator has already assigned your phone to you, and you do not need to assign yourself to your phone.
Registering A Phone In A MiCloud Connect System If Your Phone Displays The Voice Service Page 1. In the User DID field, enter your country code plus the area code and the telephone number (for example, 15551234321) that your MiCloud Connect authorized contact provided, and then press the Enter softkey. 2. Enter the phone Password that your MiCloud Connect authorized contact provided, and then press the OK softkey. 3. In the Domain field, enter the cloud domain name: • U.S. and Canada, enter sky.
MiVoice 6930 IP Phone User Guide for MiCloud Connect • Auto Answer • Sending an incoming call to voicemail • Adjusting the ring and listening volume • Turning off the phone’s ringer • Muting a call • MobileLink Placing Calls To place a call, you can use the handset, the speakerphone, or a headset. Note: The call timer on the 6930 IP phone starts after the call is answered. Using The Handset To Place A Call 1. To place a call, pick up the handset and dial a phone number. 2.
Answering Calls Answering Calls When a call is ringing at your extension, the inbound caller’s name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly indicating the incoming call. Note: During an incoming call: • Pressing Ignore, sends busy signal to the caller and terminates the call. • Pressing Silence, silences ringtone and handle call with configured call-handling rules.
MiVoice 6930 IP Phone User Guide for MiCloud Connect phone then displays a message prompting you to press the off-hook button on your headset.) The LED next to the hardkey blinks red. 2. To end the call, do one of the following: • If you use a wired headset, press . • If you use a wireless headset, put your headset in to the on-hook position. The LED next to the hardkey stops blinking.
MobileLink MobileLink The 6930 IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your 6930 IP phone. • Answer a mobile phone call using your 6930 IP phone. • Move a mobile call audio between the 6930 IP phone and your mobile phone..
MiVoice 6930 IP Phone User Guide for MiCloud Connect Syncing Mobile Contacts When pairing and connecting a mobile phone for the first time, the 6930 IP phone automatically attempts to sync your mobile contacts to the Directory application. To manually synchronize or update your mobile contacts: 1. Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing A Bluetooth Device on page 45. 2. Press 3. Navigate to the Mobile Contacts folder. 4. Press the Reload softkey.
MobileLink Answering An Incoming Mobile Call Using Your 6930 IP Phone When your mobile phone is paired and connected to your 6930 IP phone, incoming calls on your mobile phone are displayed on your 6930 IP phone as well. To answer the incoming mobile call using your 6930 IP phone, lift the handset for handset operation, press , blinking Mobile softkey, or Answer softkey for handsfree operation. Notes: • Press the Ignore softkey to reject the incoming mobile phone call.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Press the phone. Mobile line key to pull the mobile call audio from your mobile phone to the 6930 IP Note: When an incoming call on a Bluetooth connected mobile is answered by pressing either or the Mobile softkey on the IP phone, the audio goes to the preferred device. For example, when the audio mode is in speaker/headset mode and a Bluetooth mobile call is answered, by preferred mode, the audio goes to the speaker.
Guide to the Icons Displayed on Your Phone Guide to the Icons Displayed on Your Phone Your 6930 IP Phone displays icons for phone status and features. These icons are described in the following tables: • Table 1 describes the title bar icons on the main screen of the phone. • Table 2 on page 20 describes the call appearance button icons on the main screen of the phone. • Table 3 on page 22 describes the bridged call appearance button icons on the main screen of the phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Table 2: Call Appearance Icons and Blink Patterns Icon Blink Description On Do not disturb Off Idle or no call On Dialing or off hook On Connected call Blinking Incoming call Red, steady Whisper page is active On Connected conference call Blinking The call is on hold locally. (Hold initiated locally. Remote side will hear music on hold.) Blink Slow The call is on hold remotely. (Remote side initiated hold.
Guide to the Icons Displayed on Your Phone Table 2: Call Appearance Icons and Blink Patterns Icon Blink Description Blinking The monitored extension is in a connected call and you picked up an incoming call for the monitored extension. Blinking The monitored extension has a call on hold and you picked up an incoming call for the monitored extension. Orange,2 seconds on/ 1 seconds off/ 2 seconds on/ 5 seconds off The monitored extension is in a connected call and has a call on hold.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Table 3: Bridge Call Appearance and Blink Patterns Icon Blink Description Off Idle or no call On Dialing or off hook On Connected call Blinking Incoming call On Connected conference call Blinking The call is on hold locally. (Hold initiated locally. Remote side will hear music on hold.) Blinking The call is on hold remotely. (Remote side initiated hold. Local side will hear music on hold.
Guide to the Icons Displayed on Your Phone Table 4: Shared Call Appearance and Blink Patterns Icon Blink Description On Line in use by someone Line in use by someone else (Can Conference) Table 5: Call History Icons Icon Description Inbound call Outgoing call Missed call Redirected Call All calls Icons displayed in the Directory indicate the presence or status of the person you want to call. These presence icons are shown in Table 4.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Table 6: Presence Icons in the Directory Icon Description Available In a meeting Out of office Extended absence Anonymous The user has set a custom availability state. The user’s extension is on hold or has a call parked on it. Do not disturb On a call Using The Voicemail To access your voicemail messages, press the Voicemail hardkey. For complete details about voicemail, see Using Visual Voicemail on page 66.
Finding Detailed Contact Information 2. Locate the name of the person you want to call using one of the following methods: • Use the up and down navigation keys to scroll through the directory list until the name of the person you want to call is highlighted. (To scroll quickly, press and hold a navigation key.) • Dial the numbers that correspond with the first few letters in the person’s first or last name, pressing a number key once for any letter on that key.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 3. Press the Details softkey. The person’s contact details are displayed. 4. Press the Dial Voicemail softkey. The phone calls the voice mailbox of the contact you selected. Sending A Whisper Page Through Directory If your Mitel administrator has given you the necessary permissions, you can break in to an active call to speak with someone on an internal extension without the remote caller hearing the interruption. 1. Press . 2.
Using The Call History With the call history, you can view all calls, or you can filter to see only incoming (From), outgoing (To), or missed calls. You can also dial directly from the call history or delete calls from your call history.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Viewing A List Of All Calls Placed, Received, Or Missed 1. 2. Press . Note: To close the call history, press or press the Quit softkey. Use the up and down navigation keys to scroll through the following list: • All • Missed • Outgoing • Received 3. Highlight the required option and then press the right navigation key to move to entry column. 4. Use the up and down navigation keys to scroll through and view the call list. 5.
Deleting A Call From The Call History Deleting A Call From The Call History 1. Press . Note: To close the call history, press or press the Quit softkey. 2. Use the up and down navigation keys to scroll through the history list and navigate to the contact to be deleted. 3. Press the Delete softkey. 4. When prompted press the Delete softkey. The call is removed from the call history.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Diverting An Incoming Call To Voicemail Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice mailbox without answering it. To Send An Incoming Call To Voicemail • While the phone rings, do one of the following: - Press . - Press the To Vm softkey. - Press #. The call is sent to your voice mailbox.
Picking Up An Incoming Call For Another Extension To Park A Call 1. 2. While the call is active, press the Park softkey. Dial the extension number where you want to park the call. The call is parked on the designated extension. Note: If the call is not answered on the parked phone within a certain amount of time (as configured by your Mitel administrator), the call returns to the original extension. The default is 60 seconds. To Unpark A Call And Return It To Your Extension 1. Press the Unpark softkey.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Customizing Your Phone There are two ways to customize specific settings on your phone: • Using the (Settings hardkey) on the IP phone. • Using the Connect Portal in an Internet browser window from your PC. Phone Settings Via IP Phone UI You can customize your phone and view your phone status by pressing the (Settings) key, opening the User Settings menu. This menu provides a single location to access all your phone settings. 32 1.
Phone Settings Via IP Phone UI Note: For more information about Advanced settings, contact your Mitel administrator. The following phone settings can be configured through the Settings menu:.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Icon Option Display Program Keys Restart Note: All Advanced settings are administrator-level functions, and are not accessible by the user. These settings should be set up and changed only by your Mitel administrator. Phone Settings Via Connect Portal In addition to using your phone's interface to change options, you can customize settings on the IP phone using the Connect Portal. For more information about the Connect Portal see https://oneview.
Changing Your Active Availability State If you select a “Do Not disturb” availability state, your phone displays the icon for all call appearance keys, The “Do Not disturb” option is in effect when you specify that calls are always to be forwarded. For more information, see Specifying Settings For Availability States on page 35. Changing Your Active Availability State 1. Press the State softkey. The active state is indicated. 2.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Time And Date On the IP phones, the following time and date sub-settings are available to be configured: • • Settings: - Time Format - Daylight Savings - Date Format Time Zone Settings Configuring The Time Format, Daylight Savings, And Date Format 36 1. Press . 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3.
Settings 6. Press the left navigation key to move to back to the settings column and press the down navigation key to highlight Daylight Savings. 7. With Daylight Savings highlighted press the right navigation key to move to selection column. 8. Use the up and down navigation keys to choose the preferred daylight savings setting. Valid values are: 9.
MiVoice 6930 IP Phone User Guide for MiCloud Connect • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 12. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen as well as the Received Calls and Outgoing Redial Lists. Time Zone Configuring the Time Zone 38 1. Press 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3.
Directory Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory > Settings menu. If external Directory sources are configured, you can enable/disable the Mobile Contacts as well as rename Directory folder labels through the Directory > External Sources option in the User Settings menu.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 6. Press the left navigation key to move to back to the settings column and press the down navigation key to highlight Sorting Preferences. 7. With Sorting Preferences highlighted press the right navigation key to move to selection column. 8. Use the up and down navigation keys to choose the preferred sorting preference. 9. Press the Save softkey to save your changes.
Additional Phone 5. Press the left navigation key to navigate to the Labels tab. 6. Use the down navigation key to navigate Mobile Contacts labels and using the dialpad keys enter a name for the directory folder. 7. Press the Save softkey to save your changes. Additional Phone The Additional Phone option allows you to enable the simultaneous ringing feature. With this feature, the Mitel administrator can configure up to two additional phones to ring in addition to the user’s assigned phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 1. Press . 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3. Press the select button or press the Select softkey to enter the Status menu. 4.
Cloud Domain Cloud Domain The Cloud Domain option displays the fully qualified domain name to which the phone is registered to obtain the provisioning data. To View The Cloud Domain 1. Press 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3. Navigate to the Cloud Domain option and press the select button or press the Select softkey. 4. Edit the Cloud Domain address.Possible values are: 5. . • U.S. and Canada: sky.shoretel.com • U.K./Europe: sky.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Notes: • The specific operation of third-party Bluetooth devices can vary by manufacturer and model. Ensure your Bluetooth device has been upgraded to its latest firmware revision. Refer to the documentation accompanying the Bluetooth device for details on operation, alerting tones, LEDs, and charging. Note that all Bluetooth devices will drop any call in progress if the maximum range is exceeded.
Pairing A Bluetooth Device 4. Press the Turn On softkey to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon the Home screen. appears in the status bar on Pairing A Bluetooth Device 1. Press . 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3. Navigate to the Bluetooth setting and press the select button or press the Select softkey. 4. Ensure Bluetooth functionality is enabled.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 7. Using the up and down navigation keys, highlight the Bluetooth device you want to pair and press the Pair softkey. Notes: • For mobile phones and some other Bluetooth devices, a Bluetooth pairing request is displayed on both the 6930 IP Phone and the respective mobile phone or Bluetooth device.
Forgetting A Bluetooth Device 9. Press OK to acknowledge the successful connection. The connected Bluetooth device is added to the list of Paired Devices and is ready to use. Note: You can pair multiple mobile phones with the IP phone, but only one mobile phone can be connected at a time. For example, if you try to pair and connect mobile phone-2 when mobile phone-1 is connected then mobile-phone-1 will be disconnected before connecting to mobile phone-2.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 6. Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey. A confirmation message appears on screen: 7. Press Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices. Disconnecting A Connected Bluetooth Device 1. Press . 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3.
Connecting To A Different Or Disconnected Bluetooth Device 3. Navigate to the Bluetooth setting and press the select button or press the Select softkey. 4. Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality. 5. Press the right navigation key to move to the paired Bluetooth device selection column. 6.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 6. Using the up and down navigation keys, highlight the Bluetooth device you want to connect to and press the Connect softkey. The phone attempts to connect to the device. Notes: • If connecting fails, an error message appears on screen. Press Retry to attempt to connect again, or Cancel to cancel the attempt.
Traceroute 3. Navigate to the Diagnostics > Ping using the navigation keys and press the select button or press the Select softkey. 4. In the input field, enter the host name or IP address of the network endpoint you want to ping using the dialpad keys. Note: The Backspace softkey can be used to delete the last digit/character entered, the dot (".") softkey can be used to enter a dot where applicable, and the abc/123 softkey can be used to switch the dialpad keys from alphabetic to numeric. 5.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 4. Enter an IP address. 5. Press the Traceroute softkey. Capture The Capture option allows you to capture TCP network packets for up to 1440 minutes (24 hours) as well as various logs that can in turn be used to help debug and troubleshoot various issues. Capturing TCP network packets 1. Press . 2. Enter your voicemail password, and press the Enter softkey. The User Settings menu opens. 3.
Audio Diagnostics 3. Navigate to the Diagnostics > Log upload setting and press the select button or press the Select softkey. 4. Press the Upload softkey to upload the log. 5. Press Close softkey to go back to the Diagnostics menu. Audio Diagnostics The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to debug audio issues on the 6930 IP phones. Capturing audio diagnostic logs 1. Press . 2.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 5. Press Start softkey. The IP phone displays “Capturing” and when the timeout elapses, “Collecting Logs” is displayed. When all the logs have been collected, a “Complete” message is displayed. Notes: • Press the Stop softkey at any time to stop capturing the audio diagnostic logs. • A “log issue” is issued only after the completion of an audio diagnostics run. CAUTION: Do not change the audio device when you run the audio diagnostics tool. 6.
Headset 3. Navigate to the Audio > Audio Mode option and press the select button or press the Select softkey. 4. Use the up and down navigation keys to highlight the preferred audio mode. 5. • Speaker (default) • Headset • Speaker/Headset • Headset/Speaker Press the Save softkey to save your changes. Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. DHSG is a standard for telecommunication headsets.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 3. Navigate to the Audio > Headset option and press the select button or press the Select softkey. 4. With Headset Mic Vol highlighted press the right navigation key to move to selection column. 5. Use the up and down navigation keys to choose the preferred volume setting: • Low • Medium (default) • High 6. Press the left navigation key to move to back to the options column and press the down navigation key to highlight DHSG. 7.
Display 3. Navigate to the Audio > Ring Tones option and press the select button or press the Select softkey. 4. Use the up and down navigation keys to choose a ring tone. (Tone 1 through Tone 15, Silent, or any custom ring tones installed.) 5. Press the Save softkey to save your changes. The ring tone you select is immediately applied to the IP phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 3. Navigate to the Display option and press the select button or press the Select softkey. 4. Press the down navigation key to highlight the Screen Saver Timer. 5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 0 (disabled) to 7200 seconds. The default is 1800 (30 minutes). 6. Press the Save softkey to save your changes.
Program keys 5. • Bluetooth • External Press the Save softkey to save your changes. Program keys With Program keys, you can perform tasks with your phone by pressing just one key.The Program keys on your phone can be configured through the following methods: • If your Mitel administrator has granted you the necessary permissions, you can configure Program keys to dial an extension or external number with one touch.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 4. With Left/ Right Softkeys selected, press the Select softkey. 5. Using up or down navigation keys, navigate to the desired soft key. 6. Using the down navigation key, navigate to Dial Number/ Mobile Link. 7. Use the left or right navigation key to select Call Appearance. 8. Press the Save soft key. 9. Repeat steps 5-8 to program another key. 10. To return to the Options menu, press the Exit soft key.
Making A Conference Call Making A Conference Call A conference call involves more than two parties connected in a call. The number of people you can conference together in a call using your Conference softkey depends on your system configuration. Contact your Mitel administrator for the details about your system’s conference capabilities.
MiVoice 6930 IP Phone User Guide for MiCloud Connect - If more than one other call is on hold, the phone displays a list of calls you can merge the active call to. Scroll to the call you want to merge, and press the Merge softkey. - If the call in focus is a held call, when you press the Merge softkey it merges the held call to the active call. Using The Intercom The Intercom function allows you to connect with another party without ringing the party through a call line.
Other Advanced Features Table 7 describes these advanced features. These features are available only if your Mitel administrator has configured your user profile with the necessary permissions. Table 7: Advanced Features Feature Name Barge In Star Code Description Dial *16 plus the extension that is involved in the active call you want to join. You can join an in-progress call (“barge in”) as a conferenced participant.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Table 7: Advanced Features Feature Name Star Code Call Appearance Description Represents a phone call on your extension. Note: Call Appearance is not supported on Button Box. Dial Mailbox You can call another person’s voice mailbox directly without ringing their phone. Group Pickup Answer an incoming call to an extension in a pickup group. Note: The extension must be a valid extension for an existing pickup group.
Other Advanced Features Table 7: Advanced Features Feature Name Star Code Description Silent Coach Dial *22 plus the extension of the person you want to coach. You can listen to and coach someone during a call without the outside party hearing. Silent Monitor Dial *17 plus the extension you want to monitor. You can silently monitor a call on another extension. You are added to the existing call without being heard or seen by any party. This feature is useful for users such as workgroup supervisors.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Voicemail Overview The 6930 IP phone provides a hardkey to access the voicemail. Note: Voicemail functionality must be configured by your Mitel administrator. When voicemail functionality is enabled, the LED on the 6930 IP phone flashes red and the (Voicemail) icon appears on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing (Voicemail hardkey).
Interacting With Messages In Visual Voicemail Table 8 describes the icons displayed in visual voicemail.
MiVoice 6930 IP Phone User Guide for MiCloud Connect • 5. If you want to listen to your messages through the speakerphone, you do not have to do anything. By default, messages are played over the speakerphone. Choose one of the following actions: • To play the message, press the Play softkey. While the message is playing, you can do any of the following: - To pause while listening to the message, press the Pause softkey. - To rewind the message a few seconds, press the Skip Back softkey.
Forwarding Messages In Visual Voicemail • When you are done press the Back softkey. 7. If you want to mark the voicemail message as Urgent, press the down navigation key to scroll to the Urgent menu item, and press the select button on the navigation keypad. 8. If you want to mark the voicemail message as Private, press the down navigation key to scroll to the Private menu item, and press the select button on the navigation keypad. 9.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 8. If you want to mark the voicemail message as Urgent, press the down navigation key to scroll to the Urgent menu item, and press the select button on the navigation keypad. 9. If you want to mark the voicemail message as Private, press the down navigation key to scroll to the Private menu item, and press the select button on the navigation keypad. 10.
Using The Voicemail System 7. When you have completed deleting messages, press the Quit softkey. Note: To move the message to your voicemail inbox, press the To inbox softkey. Using The Voicemail System The voicemail system provides a method to listen to and manage your voicemail messages by following prompts. Logging In To The Voicemail System A steadily flashing red light in the upper right corner of your phone indicates that you have unheard messages.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 3. Enter your password, and then press #. Interacting With New Messages In The Voicemail System This section describes shortcuts and common tasks for handling messages in the voicemail system. Using Shortcut Keys You can press the following keys while listening to messages: • To hear envelope information (time and date sent, user’s name) for a message, press 6. • To rewind to several seconds earlier in a message, press 7.
Listening To Saved Messages 4. Choose one of the following options: • To reply with a voice message, press 1. • To reply with a call back, press 2. • To reply to all with a voice message, press 3. • To return to the previous menu, press *. Listening To Saved Messages 1. Log in to voicemail. 2. From the voicemail Main Menu, press 3. To interact with saved messages, press any one of the options (except for option 2) described in Interacting With Messages In Visual Voicemail on page 67.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 2. • To transfer to an assistant, press 0. • To return to the auto-attendant, press 9. • To forward your call to the recipient’s Find Me destination (an optional number where calls can be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to record a message. After recording the message, choose one of the following options: • 3.
Using Mailbox Options Recording Your Name 1. Log in to voicemail. 2. From the voicemail Main Menu, press 7 to access mailbox options. 3. Press 6. 4. Record your name, and then press #. 5. Choose one of the following options: • To accept your name recording, press #. • To review your name recording, press 1. • To rerecord your name, press 2. • To delete this recording, press 3. • To cancel, press *. Recording A Personal Greeting 1. Log in to voicemail. 2.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Depending on how your phone was configured, you can also use your phone or the Connect client to assign or unassign an extension. Note: If you assign your extension to a phone that is normally occupied by another user, calls to the original user’s extension are forwarded to the destination that user has defined for the active availability state. 1. Log in to voicemail. 2. From the voicemail Main Menu, press 7 to access mailbox options. 3. Press 3.
Using Mailbox Options 3. Press 5 to toggle between disabling and enabling envelope information. Listening To Your Deleted Messages As a safeguard against accidental deletion of messages, the voicemail system retains deleted messages for a few hours. 1. Log in to voicemail. 2. From the voicemail Main Menu, press 7 to access mailbox options. 3. Press 7 to listen to deleted messages. The voicemail system plays all deleted messages that are still available to the system.
MiVoice 6930 IP Phone User Guide for MiCloud Connect You can enable or disable the Find Me Forwarding option for the availability state that is currently active. However, you have the option to enable or disable Find Me forwarding only if it is configured in one of the following ways: • Your Mitel administrator enabled the Find Me option for you, and you configured a Find Me destination in the Connect client.
Accessory support Accessory support Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your 6930 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software-transparent which means, that no changes to drivers, management tools, or applications are needed for using it.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Mitel M695 Programmable Key Module (Button Box) The 6940 IP phone supports a single Mitel M695 expansion module that attaches to the right side of the phone to provide additional programmable keys Fixed keys The M695 features a 4.3” 480x272 pixel color backlit LCD display. The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Analog, DHSG/EHS, And USB Headsets Analog, DHSG/EHS, And USB Headsets The 6930 IP phone supports analog and DHSG/EHS headsets, which can be connected using the modular RJ22/RJ45 port located on the back of the phone, or USB headsets, which can be connected using the USB port. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Notes: • The RJ22/R45 headset port is for headset use only.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Mitel Integrated DECT Headset The Mitel Integrated DECT Headset is a professional wireless headset designed for maximum performance. Click The Mitel Integrated DECT Headset is compatible with the 6930 IP phone. The Mitel Integrated DECT Headset is also compatible with the Mitel M695 Programmable Key Module (button box), three of which can be connected to your 6930 IP phone.
Mitel Integrated DECT Headset Using The Headset Speaker volume up Answer/end button Mute Speaker volume down LED indicator Charging The Headset To charge the headset, dock the headset in the base. When docked correctly, the headset battery begins charging. When fully charged, the headset offers up to 8 hours of talk time. Upgrading The Headset To upgrade the headset firmware, dock the headset in the base and reboot the 6930 IP phone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect 6. Press the right navigation key.
Mitel S720 Bluetooth Speakerphone 2. Turn off the headset by pressing the Answer/end button for 10 seconds. Answer/end button LED indicator 3. Dock the new headset in the base. The new headset is paired with the base after 1 minute. Mitel S720 Bluetooth Speakerphone The 6930 IP phone provides support for the optional Mitel S720 Bluetooth Speakerphone. Once paired with the 6930 IP phone, you can receive calls on the Mitel S720 Bluetooth Speakerphone.
MiVoice 6930 IP Phone User Guide for MiCloud Connect Hardware Features Mute Bluetooth Button Battery Status Volume Up Volume Down Smart Button Link Button Answer Call Icon Power On/Off Button Description Power On/Off Turns on or off. Answer Call Answers a call. End Call Ends or rejects a call. End Call Hold (8 seconds) to turn on or off voice guidance. 86 Volume Up and Volume Down Increases or decreases the volume. Mute Mutes the microphone. Battery Status Shows the battery status.
Mitel Cordless Bluetooth Handset Icon Button Description Link Links two speakerphone. Smart Turns on or off the voice assistant application on your smart-phone. Notes: • To pair the Mitel S720 Bluetooth Speakerphone with the 6930 IP phone, power on the speakerphone and follow the procedures detailed in Pairing A Bluetooth Device on page 45. The device name will appear in the available devices list as “S720 Bluetooth Speakerphone”.
MiVoice 6930 IP Phone User Guide for MiCloud Connect • Over 40 hours standby time • Handset battery recharge time of three hours or less • Operating range of up to 30 feet (10 meters) from the IP phone • Wideband audio capable Notes: • To pair the handset with the 6930 IP phone, power on the handset and follow the procedures detailed in Pairing A Bluetooth Device on page 45.
Mitel Cordless Bluetooth Handset Feature Description Mute key Mutes the handset microphone so that your caller cannot hear you. Volume controls Adjusts the volume for the handset. Press the key above the Mute key to increase the volume, and press the key below the mute key to decrease the volume. Led Indicator The cordless Bluetooth handset has two LEDs: • Blue – indicates the operational status of the handset. • Green – indicates the status of the electrical charge of the battery.
MiVoice 6930 IP Phone User Guide for MiCloud Connect To power off the Bluetooth cordless handset, press the Hookswitch key for approximately six seconds until the LED indicator turns blue and then turns completely off.
Problems and Solutions Problems and Solutions Table 9 lists some common issues and their solutions. Table 9: Troubleshooting Problem Solution When your callers try to leave a message, they are notified that your mailbox has exceeded its limit and is unable to accept new messages. Your mailbox is full. You must delete messages you no longer need. Your phone’s display shows “No Service.” Your phone is temporarily inoperable. Contact your Mitel administrator or authorized contact.
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