MX Controller TECHNICIAN’S HANDBOOK Release 4.
SX-200 ICP MX Technician’s Handbook NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1 : Introduction About this Handbook ............................................................................................3 Purpose of this handbook ................................................................................3 Who this handbook is written for ......................................................................3 Where you can find more information ..............................................................4 Contacting Mitel .........................
SX-200 ICP MX Technician’s Handbook Install the Analog Option Board (AOB) .......................................................... 38 Installing Optional DSP Module(s)................................................................. 40 Installing the Optional Dual FIM Module........................................................ 42 Installing the Optional Quad CIM Module(s).................................................. 43 Installing the Optional Dual T1/E1 Framer Module(s)...........................
Table of Contents Chapter 3 : Basic Programming Programming Overview ......................................................................................83 Preparing to Enter Customer Data ......................................................................84 PC requirements ............................................................................................84 Serial Connection to the Controller ................................................................
SX-200 ICP MX Technician’s Handbook Programming an Embedded T1 Trunk ............................................................. 134 Programming Analog Trunks ............................................................................ 135 Non Dial-In trunks ........................................................................................ 135 Dial-in trunks................................................................................................ 137 DISA trunks ..............................
Table of Contents Configuring a Windows 2000 DHCP server (prior to Release 4.0) ..............178 Configuring a Windows 2000 DHCP server (Release 4.0 and later) ...........180 Networking Mitel IP-PBXs .................................................................................182 SX-200 ICP Programming............................................................................183 Uniform Numbering Plan..............................................................................
SX-200 ICP MX Technician’s Handbook Measuring LS Trunks ....................................................................................... 215 Running the Line Quality Test ..................................................................... 216 Running the Distortion Test ......................................................................... 217 Running the Echo Test ................................................................................ 217 Maintenance Commands .........................
Table of Contents Troubleshooting T1 Trunks (D4 DS-1) ..............................................................261 Synchronization............................................................................................261 Signaling Types............................................................................................262 Test/Verify (T1) ............................................................................................262 Troubleshooting Voice Mail .............................
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Chapter 1 Introduction
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Introduction About this Handbook Purpose of this handbook This handbook provides • an overview of the system capabilities • installation steps • programming procedures • maintenance procedures • troubleshooting information Who this handbook is written for This handbook is for a qualified technician who has successfully completed the SX-200® ICP Installation and Maintenance Course. The course has two parts: basic and advanced.
SX-200 ICP MX Technician’s Handbook Where you can find more information The SX-200 ICP documentation set includes the following components: • • Printed documents - Technician’s Handbook - Safety Instructions Documents supplied on the SX-200 ICP software CD-ROM - SX-200 ICP Technical Documentation in Folio (NFO) format.
Introduction Technical Bulletins Technical Bulletins (TBs) are issued by Mitel® Technical Support to address frequently asked questions regarding software and hardware problems. Obtain the latest TBs from Mitel OnLine. Mitel Knowledge Base The Mitel Knowledge Base is a searchable database of problem-solving information on the SX-200 ICP and other Mitel products. The database is accessed through Mitel Online. Accessing Mitel Online You can access Mitel Online from the www.mitel.com Web site.
SX-200 ICP MX Technician’s Handbook Create Telephone User Guides with Manual Maker 1. Login to Mitel OnLine. 2. Navigate to Product Documentation. 3. Click Manual Maker. 4. Follow the instructions on the screen to register and use Manual Maker. Accessing Your Mitel Options Password You must obtain your Mitel Options Password through Mitel Online (www.mitel.com). This password is required during the upgrade procedure, so you MUST keep a proper record of it.
Introduction Technical Support - Mitel Dealers Please contact Mitel Technical Support if you require technical assistance. If you cannot resolve the problem by using the Troubleshooting chapter, please collect the required information listed in “Before You Contact Technical Support” on page 91 before calling Mitel Technical Support. You can reach Technical Support at 1-800-561-0860 or 1-613-592-2122.
SX-200 ICP MX Technician’s Handbook About the SX-200 ICP MX The Mitel SX-200 Integrated Communications Platform (ICP) provides the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP. Tailored for small enterprises, the SX-200 ICP MX supports up to 248 IP phones, 12 LS/CLASS circuits, and 30 IP trunks for private networking.
Introduction System configurations The controller is configured at the factory as a square key telephone system (KTS). It can be reconfigured as a PBX or hybrid PBX/KTS by reprogramming the default database or by installing one of the alternate databases supplied on the software CD-ROM. For more information about alternate databases, see page 201.
SX-200 ICP MX Technician’s Handbook Table 2: SX-200 ICP System MX Configuration (continued) Basic Configuration Expanded Configuration How Expanded Three 3-party conferences 21 3-party Conferences Purchase DSP resources.
Introduction SX-200 ICP MX WIRELESS PHONES Figure 1: Basic System Figure 2: Expanded System 11
SX-200 ICP MX Technician’s Handbook DSP Configuration Options The SX-200 ICP MX has six DSP configurations selectable in CDE Form 04: • Business Option 1 • Business Option 2 • Hospitality Option • Analog Option 1, 2, and 3 The table below lists the DSP requirements for each of the DSP configuration options. The requirements are guidelines only; the actual number of DSPs required depends on the intended use of the system.
Introduction Table 3: DSP Configuration Options (continued) Option Type Analog Option 2 Analog Option 3 (Requires Quad DSP) Base Dual DSP (2 total) 2 Dual DSP or 1 Quad DSP (4 total) Add Quad DSP (6 total) 2 conf x 3 parties 4 voice mail 0 G.729 24 IP 384 DNIC/ONS 12 LS/CLASS 48 T1 or 46 PRI 10 conf x 3 parties 12 voice mail 0 G.729 48 IP 384 DNIC/ONS 12 LS/CLASS 48 T1 or 46 PRI 12 conf x 3 parties 16 voice mail 0 G.
SX-200 ICP MX Technician’s Handbook 3. Installation of a hard drive is strongly advised for systems that have more than eight voice mail ports or when Record a Call is frequently used. 4. The MX controller can support 12 LS/CLASS, 2 DNIC, and 4 ONS on the internal analog boards in all option configurations. 5. All T1 trunk quantities include any combination of T1/D4 or T1/PRI. 6. The maximum system capacity is 672 TDM (ONS/DNIC) ports.
Introduction Supported Peripherals The following peripherals are supported: Table 4: Supported Peripherals Mitel IP Phones Superset™ Phones Conference Units PKMs 5010 4015 5303 5410 Supersonsole 1000 5020 4025 5310 5412 SIM 1 5201 4150 5415 SIM 2/AIM 5448 Symbol Netvision 5207 Misc 5212 ONS/CLASS phone 5215 Headset 5220 5224 5330 5340 Note: The SX-200 ICP (R2.1 or later) also supports the Dual Mode (or DPLite) 5215 and 5220 IP phones.
SX-200 ICP MX Technician’s Handbook Default Database Configuration The CDE Forms are factory-set with default values that make it easier and faster to program the system. The defaults allow you to install the SX-200 ICP in a square KTS (key telephone system) configuration with up to 20 IP phones and two analog terminals (phone, fax, or modem) and make extension-to-extension calls without doing any programming.
Introduction Voice mail related • 4 Voice mail ports (Business 1 Option with Dual DSP); 8 ports (Business 2 and Hospitality Options with Dual DSP) • 20 Voice mail mailboxes are assigned with the same extension numbers as the • • - first 20 IP phones (extension 100 to 119) - Attendant Console (SUPERCONSOLE 1000; extension 198) - Subattendant (extension 199) - 2 ONS ports (extensions 200 and 201) Hunt Group for Voice mail ports with pilot number 300 - COS 6 and - reserve extension 301 to 304
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Chapter 2 Basic Installation
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Basic Installation Before you begin A successful installation of the SX-200 ICP MX depends on careful planning, especially when integrating the system into an existing data network.For detailed planning information, see the Engineering Guidelines in the Documentation folder on the SX-200 ICP software CD-ROM. Appendix B of the Handbook provides a summary of the Guidelines. CAUTION:Only experienced network administrators should integrate the SX-200 ICP MX into a customer's LAN.
SX-200 ICP MX Technician’s Handbook - Connect a breakout box to the amphenol connector at the back of the controller. For amphenol connector Onboard Analog/DNIC Tip and Ring Assignments, see page 371. - Connect the LS CLASS lines and any ONS and DNIC phones to the breakout box. - Connect a Music on Hold source, Pager, Night Bells, and any other optional devices to the back of the controller; see pages 74-76 for details. 4. Power up the controller.
Basic Installation SX-200 ICP MX Hardware Hardware ports and connectors Figure 3: Controller front panel Figure 4: Controller rear panel 23
SX-200 ICP MX Technician’s Handbook Controller components Figure 5: Controller Components 24
Basic Installation Identify the required components The range of possible system configurations is determined by the type and number of controller components and external units (NSUs and Peripheral Cabinets) included.
SX-200 ICP MX Technician’s Handbook Table 5: System Components (continued) System components Network Services Unit Capabilities Supports digital trunk protocols for ISDN PRI (NI2_STANDARD, NI2_5ESS, NI2_GTD5), and QSIG (QSIG_ISO), DMS 100/250, 4ESS Analog Services Unit (ASU) Provides 24 ONS/CLASS circuits. ASU II Provides 16 ONS/CLASS circuits or 12 ONS/4 LS combination. SX-200 EL Peripheral Cabinets Up to seven Peripheral Cabinets can be connected to provide 672 TDM ports.
Basic Installation Cables and connectors Category 5 (CAT5) cable for all LAN devices (IP phones and computers) CAT3 cable for any analog phones connected to the system RJ45 cable and connectors RJ45 crossover cable Up to ten CIM cables to connect the SX-200 ICP Controller to Peripheral Cabinet(s), NSUs and ASUs.
SX-200 ICP MX Technician’s Handbook LAN requirements Pre-installation questionnaire complete A subnet (Advanced) SMTP server IP address for forwarding voice mail to e-mail and for e-mail notification of 911 calls and system alarms (Advanced) IMAP Server IP address for forwarding voice mail to e-mail (Advanced) Customer data network information (for example, DNS server information) (Advanced) Router if using IP trunking or connecting to the Internet or other network IP Address Requirements You n
Basic Installation (Optional) External paging amplifiers and speakers (Optional) Auxiliary ringer (Night Bells) (Optional) Door Phone/Opener (Optional) Alarm device to signal system alarms (Optional) SMDR printer Installation overview Install SX-200 ICP Controller Install optional controller hardware Install an Ethernet switch Feed power to the IP Phones Initialize the System (Optional) Load software on an External CompactFlash Card (Optional) Install NSU (Optional) Install ASU
SX-200 ICP MX Technician’s Handbook Installing the SX-200 ICP MX Controller The SX-200 ICP system is shipped with the system software and a default database installed. The optional components (DSP modules, Analog Option Module, etc.) are field-installed. Note: Premier Business systems use the Premier database which must be installed before enabling the MOSS Options. For more information, see “Installing an Alternate Database” on page 201. 1.
Basic Installation Install an Ethernet Switch You must connect all IP devices to a Layer 2 Ethernet Switch. Hubs should not be used. The type of Ethernet Switch required depends on the number of IP Phones you need to install. Important: Careful planning is essential when installing the SX-200 ICP for voice and data. For planning information, including a pre- installation questionnaire, see Chapter 4, Advanced Installation and Programming.
SX-200 ICP MX Technician’s Handbook Larger installations (over 20 phones) If you are connecting several switches together, connect them in a tree-type structure. Daisy-chaining switches is not recommended because all switches become involved in connections from one end of the chain to another. Layering reduces this unnecessary traffic.
Basic Installation Feeding Power to IP Phones The IP Phones require power that can be provided by • an external supply such as a 24-volt adapter (required by the 5010 and 5020 IP Phone; connects to back of phone) or 48-volt power brick (required by 5200 series IP Phones; see Figure 6 for connections). • a multi-port Ethernet Inline Power Module (such as the PowerDsine 24PT Inline Power Unit) • Layer 2 switches with integral power feed None of the above are included with the system or phones.
SX-200 ICP MX Technician’s Handbook Installing Software Using an External CompactFlash Card (Optional Initial Install) The SX-200 ICP is shipped from the factory with the system software and a default database installed. Perform this procedure only if you, • are upgrading the system software on site • are upgrading Release 2.0 or later software Note: Systems with Release 1.x software can only be upgraded on site using a CompactFlash card.
Basic Installation 5. Select Format to format the CompactFlash card. Note: When formatting the CompactFlash card, specify FAT as the file system. 6. Select a database, then click Next. 7. Click Next to begin installing the software on the CompactFlash card. 8. Click Finish to complete the installation. Note: Wait until the computer completes writing to the CompactFlash card before removing it. To ensure completion, DO NOT click STOP before EJECT.
SX-200 ICP MX Technician’s Handbook Installing Optional Controller Hardware • Hard drive (for systems equipped with internal CompactFlash card) • Analog Option Board • Dual FIM Option Module • Quad CIM Module • Dual T1/EI Frame Module • Stratum Clock Module • Dual or Quad DSP Option Modules Precautions WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE PRIMARY POWER SUPPLY OF THE UNIT.
Basic Installation Removing the cover To remove the SX-200 ICP Controller cover: 1. Unplug the power cord from the controller and disconnect all cables. 2. Remove the controller from the rack or wall and place it on a suitable work area (if applicable). 3. Remove the four screws from the top of the controller. 4. Slide the cover forward until it catches, then tilt the cover upward to remove it. 5. Remove the front faceplate by clipping it off from the bottom of the unit.
SX-200 ICP MX Technician’s Handbook To replace the cover: 1. Turn the controller until the back panel is facing forward. 2. Lift the lock for the AC power cord and place the cover at an angle to hook onto the back of the unit. 3. Straighten and slide the cover forward as far as it will go. 4. Secure the cover by inserting and snugly securing the two screws on the back panel. 5. Rotate the controller until the front panel is facing forward. 6. Secure the screws on the top of the unit. 7.
Basic Installation 5. Lower the AOB onto the standoffs. Ensure it is well-seated. 6. Attach the screws. 7. Re-install the Stratum Clock Module (if it was removed). 8. Replace the cover and the front panel. 9.
SX-200 ICP MX Technician’s Handbook Installing Optional DSP Module(s) The basic SX-200 ICP MX has one Dual DSP module installed in Module Slot 3. Additional DSPs can be added by installing Dual or Quad DSPs modules in the Module Slots 2 and 3 as shown in the following figure. For information on determining DSP requirements, see “DSP Configuration Options” on page 12.
Basic Installation To install the optional DSP Modules: 1. Unplug the power cord from the controller. 2. Remove the top cover (see page 37). 3. Repeat the steps below for each DSP module you install: - Remove the DSP module from its packaging. - Remove the blanking panel covering the Module Slot into which you are installing the DSP Module. - Remove the small PCB (). - Install the module cover on DSP module (). - Insert the DSP module in the appropriate slot.
SX-200 ICP MX Technician’s Handbook Installing the Optional Dual FIM Module The Dual FIM Module provides connectivity to a Peripheral Cabinet and/or to an NSU. The MX can support up to two Dual FIMs installed in MMC slots 1 and 2. There are three fiber length variants of the FIM Module: 1, 5, or 14 km. Both ends must use the same variant. Notes: 1. The NSU supports the 1 km variant only. 2. The SX-200 ICP does not support single FIM modules. To install a Dual FIM Module: 1.
Basic Installation Installing the Optional Quad CIM Module(s) The optional Quad CIM module has four ports that provide connectivity to Peripheral Cabinets, NSUs, and ASUs using Category 5 UTP copper cabling. The system can support up to two Quad CIM Modules installed in Module slots 1 and 2. To install a Quad CIM Module: 1. Unplug the power cord from the controller. 2. Remove the top cover and the front panel (see page 37). 3. Insert the Quad CIM into Module slot 1 or 2 on the Main Board connector. 4.
SX-200 ICP MX Technician’s Handbook Installing the Optional Dual T1/E1 Framer Module(s) The Dual T1/E1 Framer module has two digital trunk ports, each of which can be programmed to support either T1/D4 or PRI. Up to two modules can be installed in MMC slots 1 and 2 of the MX controller. The system can support up to two Dual T1/E1 Framer Modules installed in Module slots 1 and 2. To install a Dual T1/E1 Framer Module: 1. Unplug the power cord from the controller. 2.
Basic Installation Installing a hard drive If your controller uses an internal 256 MB CompactFlash for software and database storage, you can increase capacity for voice mail messages and recorded calls by replacing the card with a system hard drive. Note: some systems are originally equipped with hard drives. The hard drive is available as FRU from Mitel (see Appendix Bfor part numbers). Notes: 1.
SX-200 ICP MX Technician’s Handbook b. Insert the hard drive as shown in the above figure. c. Connect the power and IDE cables to the corresponding connectors on the hard drive and main board. The cables are keyed for proper connection. d. Secure the hard drive to the controller using the screws provided. 9. Replace the cover. 10. Insert the internal CompactFlash card previously removed into the external card slot. 11. Restore power to the controller. 12.
Basic Installation Installing the Stratum Clock 1. Unplug the power cord from the controller. 2. Remove the top cover and front panel (see page 37). 3. Gently seat the Clock Module onto the Main Board. 4. Attach the screws. 5. Replace the top cover and front panel. 6. To check whether the system recognizes the Stratum clock card, log into Maintenance and use the System > Show > Identity command. It should show the clock as ST3.
SX-200 ICP MX Technician’s Handbook Wall or Rack Mounting The SX-200 ICP controller is wall and rack mountable. The NSU is rack-mountable only. Wall mounting the controller When mounting the controller on a wall, use the supplied long bracket and small bracket and the supplied screws (#10). . CAUTION:Make sure the wall material is capable of supporting the weight of the unit. Mitel is not responsible for units damaged as a result of improper wall mounting. 1. Turn the controller upside down. 2.
Basic Installation 4. Assemble the two supplied screws and two nuts as shown below. 5. Screw the assembled nuts and screws into the holes as shown below.
SX-200 ICP MX Technician’s Handbook 6. Screw the supplied small bracket onto the bottom of the controller as shown. 7. Mount the bracket onto the wall. a. Pre-drill two pilot holes into two wall studs with 16" centers. b. Orient the bracket over the two holes as shown below. c. Insert a screw into the hole on the left side of the bracket. d. Insert a screw into the hole on the slot on the right side of the bracket. 8. Hang the controller onto the mounted bracket as shown below.
Basic Installation . 9. Insert a screw into the bottom bracket to stabilize the controller as shown below.
SX-200 ICP MX Technician’s Handbook Rack mounting the controller or NSU Use the Rack Mount Kit (Part Number: 50004150) to rack mount the Controller. The NSU requires a different kit that is supplied with the unit. CAUTION:When installing the system in an enclosed rack, you MUST provide adequate ventilation to ensure that the maximum ambient temperature inside the rack does not exceed 40°C/104°F. CAUTION:Ensure that a hazardous condition does not result from any uneven mechanical loading.
Basic Installation Installing an NSU Figure 7: NSU Front View Figure 8: NSU Rear View The NSU connects to the Controller via a CIM or FIM cable. Note: The FIM Module in the controller must be the 1K variant, which is the only variant that the NSU supports. 1. Mount and secure the NSU in the desired location. 2. Set the L0/L1 port DIP switches to the appropriate termination mode and impedance; see Figure 9, “NSU DIP Switch Location,” on page 54. The default is network termination mode (switch 6). 3.
SX-200 ICP MX Technician’s Handbook 8. Program the NSU using CDE and IMAT; see page 116 for programming instructions. 9. After programming the NSU, plug the T1 cable from the demarcation point for the T1 provided by the Carrier to either L0 or L1 on the back of the NSU. Each connector (L0 or L1) has LED indicators beside the connector to indicate sync or not. For example: - Red LED indicates no sync (check connection or switch 6 is in wrong position).
Basic Installation Table 7: NSU DIP Switch Setting DIP Switch Function Settings Notes TX Ground Down: Ground Up: Floating Set to Up RX Ground Down: Ground Up: Floating Set to Up 3 E1 Twisted Pair cable selector (RJ45, PRI) Down: Enabled Up: Disabled Set to Up 120 ohm impedance (Europe) 4 TI Cable Selector (T1/D4) Down: Enabled Up: Disabled 100 ohm impedance Default - Down EI, coaxial cable selector (R2) Down: Enabled Up: Disabled Set to Up 75 ohm impedance (Europe) Line/Network Termina
SX-200 ICP MX Technician’s Handbook Installing SX-200 Peripheral Cabinets You can connect up to seven Peripheral Cabinets to the MX controller via CIM or FIM cables. The peripheral cabinet types can be any mixture of SX-200 ELx, EL, ML or LIGHT. FIM Connectivity There are three variants of the FIM II modules.The same variant of fiber interface module (1, 5, or 14 km) must be at both ends. Note: The SX-200 ICP does not support single FIM modules. CIM Connectivity There is only one variant of the CIM.
Basic Installation Cabinet installation and programming The following procedure applies to the installation of new peripheral cabinets. Cabinets migrating from an existing SX-200 EL/ML installation install in a different manner; see “Migrating an SX-200 EL/ML to an SX-200 ICP” in the SX-200 ICP Technical Documentation for more information 1. Install the peripheral cabinet (including Bay Power Supply, Bay Control Card, interface cards and required Fiber or Copper Interface Module). 2.
SX-200 ICP MX Technician’s Handbook Peripheral Cabinet Interface Cards and Modules The following table lists the peripheral cabinet interface cards and modules supported by the SX-200 ICP. Table 8: Peripheral Cabinet Interface Cards and Modules Interface Card Devices supported Circuits Maximum loop resistance /loop lengths DID Trunk card (high power) Direct Inward Dial (DID) trunks from CO 6 Loop resistance: 2450 W (includes set resistance) Loop length: 26 AWG - 7986 m (25955 ft.
Basic Installation Table 8: Peripheral Cabinet Interface Cards and Modules (continued) Interface Card Devices supported Digital Line card (DNIC) (low power; high power if a console is connected to a SX-200 LIGHT) SUPERSET 4001 SUPERSET 4015 SUPERSET 4025 SUPERSET 4090 SUPERSET 4125 SUPERSET 4150 SUPERSET 401+ SUPERSET 410 SUPERSET 420 SUPERSET 430 SUPERSET 3DN SUPERSET 4DN DATASET 1100 DATASET 2100 SUPERCONSOLE 1000 SUPERSET 7000 DSS/BLF Interface Unit MOH/Pager Unit 12 24 AWG (25 IWG) - 1000 m (3300
SX-200 ICP MX Technician’s Handbook Peripheral Cabinet Control and Digital Services Cards and Modules The following table lists the peripheral cabinet control and digital services cards and modules supported by the SX-200 ICP Table 9: Digital Control and Digital Services Cards and Modules Card or Module Important Details Bay Control Card II One for each bay Bay Control Card III Requires the SX-200 ELx cabinet. Note: BCC III cards are not compatible with Revision 1 of the 200 bays.
Basic Installation Peripheral Cabinet Configuration Rules FIM Carrier Assignments • The SX-200 RM peripheral cabinet supports the Peripheral Interface Module Carrier (FIM II or CIM) • The SX-200 RM peripheral cabinet supports the Peripheral FIM Carrier II • The SX-200 LIGHT peripheral cabinet supports the Peripheral FIM Carrier T1 Trunk Card Configuration Rules • The system software supports up to two T1 links (includes T1 links from T1/E1 modules and T1 cards) in any bay with a maximum of eight T1
SX-200 ICP MX Technician’s Handbook PRI Card Configuration Rules for SX-200 RM Cabinets • The PRI card requires a Stratum 3 clock MMC installed in the SX-200 ICP controller. • The peripheral cabinet supports one or two PRI cards in Slot 10 or 11. Inserting the PRI card in any other slot besides 10 or 11 will cause the power supply to fail.
Basic Installation Installing an ASU Up to two ASUs can be connected to the controller via CIM ports. There is no need to power down the controller to make the connection. Figure 10: ASU Front View Figure 11: ASU Rear View To install an ASU: 1. Mount the ASU. Note: The ASU can be located up to 30 meters (100 feet) away from the SX-200 ICP. 2. Connect a cross-over Category 5 cable with RJ-45 connector to the CIM port on the ASU and a free CIM port on the controller. 3.
SX-200 ICP MX Technician’s Handbook CDE Programming 1. In Form 53 (Bay Location Assignment) - Assign a bay number to the CIM ports used to connect the ASU to the controller. 2. In Form 01 (System Configuration) - Program the bays assigned in Form 53 as node type ASU BAY. - Configure the card(s) in slot 1 and 2 only. 3. Complete the remaining CDE programming for the cards. See “Programming a Single Line Voice Station” on page 114.
Basic Installation Installing an ASU II ASU II units can be connected to the controller via Quad CIM or embedded CIM ports. The controller supports two Quad CIMs and up to eight ASU IIs. There is no need to power down the controller to make the connection.
SX-200 ICP MX Technician’s Handbook To install an ASU II: 1. Mount the ASU II. Note: The ASU II can be located up to 30 meters (100 feet) away from the SX-200 ICP 2. Connect a cross-over Category 5 cable with RJ-45 connector to the CIM port on the ASU II and a free CIM port on the controller. 3. Complete telephony cabling for the ASU II. See Appendix C for ASU II connector pinout. 4. Connect power to the ASU II. 5. Wait for the CIM LEDs to turn on indicating that the CIM link is synchronized. 6.
Basic Installation Connecting the Phones and Trunks ONS/CLASS, DNIC and LS/CLASS ports Cross connect the ONS, DNIC and LS/CLASS ports to lines at the breakout box according to the Amphenol connector pin assignments in table below. After connecting the LS trunks, use the Line Quality Test to program the audio configuration settings. For more information, see “Running the Line Quality Test for LS Trunks” on page 144.
SX-200 ICP MX Technician’s Handbook IP Phones 1. Ensure that the controller is connected to the Layer 2 switch. 2. Plug the cables from the IP phones into the Layer 2 switch ports. 3. Connect the IP Phone to a power source; see page 33 for powering options. 4. Wait while the IP phone boots. After booting, the display on the phone shows “USE Superkey TO SEND PIN.” On 5201 IP phones, the MW lamp is lit. 5.
Basic Installation . Note: 5215 and 5010 IP phones will fail to register on a system that has a Default or Premier database because of the line appearances programmed on keys 8 and 10—keys that exist on the 5207 but not on the 5215 or the 5010. To register these phones, first delete the line appearances in Form 09, or follow the phone replacement procedure on the next page to delete all key programming. Note: Release 4.0 will not install the 5330/5340 firmware load on systems using 256 MB CompactFlash.
SX-200 ICP MX Technician’s Handbook Adding a PKM A Mitel Programmable Key Module (PKM) provides the user with additional personal keys for their telephone set.
Basic Installation Power All PKMs are powered by an AC adapter that attaches either to the Interface Module or to the host phone. Adapter Connects to...
SX-200 ICP MX Technician’s Handbook Notes: 1. Ensure that the SUPERSET 4025, SUPERSET 4125, or 4150 telephone has the latest firmware upgrade available on the firmware status command in maintenance; see page 213. 2. The PKM 12, PKM 48, 5415 PKM, 5410 PKM, 5448 PKM, and 5412 PKM are the only programmable key modules qualified by Mitel for connection to Mitel telephones. Figure 14: PKM Connections to a SUPERSET 4025 .
Basic Installation Figure 16: PKM Connections to a 5020 IP, 5220 IP & 5224 IP Phone PKM to an Attendant Console The PKM 48 provides an attendant console user with 48 DSS/BLF keys. Up to two PKM 48 devices can be attached. SUPERCONSOLE 1000 part numbers 9189-000-300 and 9189-000-301 can directly connect up to two PKM 48 devices. Direct connection requires the purchasable MOSS System Option 102.
SX-200 ICP MX Technician’s Handbook Connecting Music on Hold, Paging and Door Phone/Door Opener Music-on-Hold (MOH) interface The mini (1/8" - 3.5 mm) phono jack on the back panel of the SX-200 ICP controller provides an interface to an external music source (radio, CD player, etc.) for Music on Hold. Input signals must be in the range of 10 to 100 mVrms. Any DC voltage applied to the input must be less than 50 VDC. Note: Powering down the SX-200 ICP redirects the MOH source to the paging output.
Basic Installation Door Phone/Door Opener Customer-provided door phone units (up to four) can be connected to ONS circuits to provide two-way communication between an entryway and designated extensions. Door entry is controlled by the general-use relays in the controller—three at the front panel DB-9 connector and one at the rear panel RJ-45 connector. Each relay connects to an electric lock that is operated by key presses at the designated extension(s).
SX-200 ICP MX Technician’s Handbook Connecting a Night Bell and Alarm Device Night bells and devices such a lamps used to signal Critical alarms connect to the general-use relays via the DB-9 and RJ-45 connectors. See Appendix C for connector pinouts and relay states. The night bell and alarm device each require an independent power supply. The contacts are rated at 90mA @60 Vac or Vdc peak.
Basic Installation Setting up an FTP Server on a Maintenance PC An FTP server is required to back up all configuration data and voice mail messages in the controller. The server is also used to download new software to the controller through its built-in FTP client and to upload Maintenance logs. Any FTP server application designed for the Windows environment will work. Windows 2000 and XP have one built into them. Others can be downloaded for free from the Internet.
SX-200 ICP MX Technician’s Handbook 2. In the server application, - Create a User for password-protected logins or allow Anonymous (no password required) logins. The default database is programmed to allow Anonymous logins. The default user name is FTP. - Set up the paths to the directories you created in step 1. - Enable read/write access to directories. 3. Restart the server. Note: To verify that the FTP Server works, log into it from the PC.
Basic Installation System Health Check Complete the following procedure to verify that the system is working properly. 1. Press Superkey followed by the prime line/intercom key (bottom key, or bottom-right key when the phone has two rows of personal keys). The extension number appears in the phone display. Record the extension numbers. 2. Verify that you can make calls between the IP phones. 3.
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Chapter 3 Basic Programming
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Basic Programming Programming Overview This chapter provides the key procedures to follow when programming the system. Refer to the SX-200 ICP Technical Documentation for comprehensive and detailed programming information.
SX-200 ICP MX Technician’s Handbook Preparing to Enter Customer Data You can use a desktop or laptop computer to program the controller on-site or from a remote location. PC requirements • Windows 98, NT, 2000 Professional, ME or XP • for serial connections, a VT100™ emulator such as HyperTerminal • for remote or LAN-based connections, a secure Telnet client that supports SSL/TLS (Mitel Telnet client version 1.0.0.
Basic Programming Secure Telnet Connection to the controller Telnet is a terminal emulation program for TCP/IP networks such as the Internet. To enable a Telnet connection between a PC and the controller, the PC must be equipped with a secure Telnet client that supports SSL/TLS. The Mitel Telnet client is recommended. With the controller connected to the LAN and the PC connected to the LAN or Internet: 1. Install and then launch the secure Telnet client. 2.
SX-200 ICP MX Technician’s Handbook Web Interface Connection to the Controller A web browser can be used to connect to the SX-200 ICP from the LAN and manage the system using the embedded SX-200 ICP Web Interface. Before using the SX-200 ICP Web Interface, configure the management PC as follows: • disable your web browser's pop-up blocker software • install Sun Java plugin version 1.5 or later With the controller connected to the LAN and the PC connected to the LAN or Internet: 1.
Basic Programming Port Usage If the SX-200 ICP is operating behind a firewall, you may need to open the following ports.
SX-200 ICP MX Technician’s Handbook Enabling MOSS Options MOSS options provide additional functionality or capacity to the system. If this is a new system and you have purchased options, such as additional voice mailboxes or additional IP set licenses, you must enable them. Note: Before enabling MOSS Options in a Premier Business system, replace the factory-installed default database with the Premier database provided on the software CD-ROM.
Basic Programming System Options to Avoid Certain options in Form 04 could cause unexpected behaviors in system operation if changed from their factory-set (default) values. Table 13: System Options to Avoid Option # Option Name Default 60 Tone Plan NA 68 SX-200 ICP DSP DTMF Receiver Channels (0...
SX-200 ICP MX Technician’s Handbook Programming Features for each Phone Before you begin • Ensure that the phone-related MOSS options are specified in CDE Form 04, System Options. • Enable COS options for features that are COS dependent. To program features for IP phones: • Program the appropriate features for each phone either from the phones (using Superkey) or in the Expand Set Subform for Form 09.
Basic Programming Table 14: Feature Codes (continued) Code 13 Feature Key Code Feature Override (Intrude) To program features using Feature codes: • Using the phone dialpad, enter the Program Feature Key access code. • Press a programmable key. • Enter the feature code listed above. • Press SPEAKER or CANCEL. Note: After dialing 00, dial the number to be stored.
SX-200 ICP MX Technician’s Handbook The programmable keys on 5010 and 5215 IP Phones are numbered as follows: Note: Key 1 is reserved for the phone’s prime directory number.
Basic Programming The programmable keys on 5212 and 5330 (not shown) IP Phones are numbered as follows 93
SX-200 ICP MX Technician’s Handbook The programmable keys on 5224 and 5340 (not shown) IP Phones are numbered as follows The keys on the 5448 PKM are numbered as follows: 94
Basic Programming The keys on the 5412 PKM are numbered as follows: 95
SX-200 ICP MX Technician’s Handbook Programming Embedded Voice Mail Note: Embedded voice mail Release 6.22 (included in SX-200 ICP Releases 2.0 and 2.1) now supports notification on every new message regardless of whether or not notification for previous messages has already been answered. This feature is normally deactivated by default and may only be enabled or disabled by accessing the Administrator's mailbox.
Basic Programming • Open and closed greetings Note: The default password for mailboxes is 1111. See “CDE Programming for Embedded Voice Mail” in the Technical Reference for programming requirements when not using the default database.
SX-200 ICP MX Technician’s Handbook Table 15: Voice Mail Options (continued) Form 50 Options Used to add and delete mailboxes and to customize the following mailbox settings: • Mailbox type (extension, guest, information-only, transfer-only, etc.
Basic Programming Setting up RADs Before you begin, • determine how the customer intends to use the RADs. • map the expected call flow to determine how many messages are required and the order of play. • script the messages and say them several times to ascertain how much time they take. • verify that sufficient voice mail ports and DSP resources are available; see DSP Configuration Options, page 12. Note: All embedded voice mail ports can operate as dedicated RAD ports.
SX-200 ICP MX Technician’s Handbook If the selected RAD greeting already exists, you will hear it along with prompts to accept, review or re-record it. - Record the greeting, speaking clearly into a handset (do not use a handsfree or speaker phone). - Follow the voice prompts to record each additional greeting set. 3. Form 49 (Voice Mail Options), RAD Setup subform - Assign greeting sets to the RAD ports and specify how often the sets play. Note: Leave fields for unneeded greetings blank.
Basic Programming 2. Form 02, Feature Access Codes: - Choose an access code for Send Message (feature number 41; default code *41) if sharing Record a Call ports with voice mail messages. 3.
SX-200 ICP MX Technician’s Handbook Using the Administrator’s Mailbox The Administrator's Mailbox allows you to do some voice mail programming using a telephone. Programming by phone cannot completely replace CDE programming; however, it is convenient for certain functions such as adding mailboxes and editing mailbox settings.
Basic Programming 4. When prompted for a mailbox number, enter the system administrator mailbox number: default 999 (or 9999 in four-digit systems). Note: To prevent confusion between dialing a mailbox that starts with 9 and dialing 9 for the Directory, an inter-digit timer of 4 seconds is started when the first digit entered is 9. If no other digits are entered during these four seconds, the user is transferred to the Directory 5.
SX-200 ICP MX Technician’s Handbook Figure 17: Administrator Mailbox Menu Voice Mail Notification On Every New Message To activate voice mail notification on every new message (which can only be performed using the telephone user interface): 1. Access the System Administrator's mailbox.
Basic Programming 2. When prompted for a passcode, enter the Technician's passcode (default is 9731) instead of using either the Administrator’s passcode or the Manager's passcode. 3. Press 9. 4. Enter 20301 to enable notification on every new message. To deactivate voice mail notification on every new message (the default setting): 1. Access the System Administrator's mailbox. 2. When prompted for a passcode, enter the Technician's passcode (default is 9731). 3. Press 9. 4.
SX-200 ICP MX Technician’s Handbook Testing voice mail operation Perform the following tests to verify that voice mail is working properly. 1. Call the business using an outside line or cell phone. Verify that you hear the company open or closed greeting (as appropriate) and that the message is clear and understandable. 2. Call the business using several outside lines. Verify the number of rings allowed before the system answers. 3. Call the business using an outside line.
Basic Programming Programming Phonebook 1. Form 04, System Options/System Timers - Enable System Option 128, Phonebook. Note: The option must be purchased (listed on MOSS sheet). Note: Phonebook and Speak@Ease (Option 85) cannot both be enabled. 2. Form 19, Call Rerouting Table - Program the voice mail hunt group number to the “Phonebook Number For This Tenant” field. 3. Form 09, Desktop Device Assignments - Program a Phonebook feature key on phones that do not have softkeys. 4.
SX-200 ICP MX Technician’s Handbook Programming an Attendant Console Except for LDN assignments, the programming for a SUPERCONSOLE 1000 is provided already completed in the default database (see page 319 for the defaults). If you are starting with a blank database default, follow the steps below to program the console: 1. Form 01, System Configuration - Program one of the two DNIC circuits. 2.
Basic Programming Programming a Printer Port System Printer Port • Form 34, Directed I/O - Program the printer port in Form 34. - Define Printout Types that are to be delivered to the system printer port. - Remove printer port for print types not used. - Speed of printer port is programmed in Maintenance. Defaults: Baud Rate: 300 Stop Bits: 1 Data Bits: 8 Flow Control: None Parity: None Note: Printer ports only work on the SX-200 ICP controller, not on Peripheral cabinets. Dataset Printer Port 1.
SX-200 ICP MX Technician’s Handbook IP Printer Port Data for the functions listed below can be output through an IP socket in the controller to a telnet-enabled application for printing. • SMDR • ACD Real Time Events • CDE Data Print • ACD Agent Summary • Maintenance Logs • ACD Group Summary • Traffic Measurement • Hotel/Motel Audit • IP Traffic Measurement • Hotel/Motel Wakeup The default database sends SMDR and CDE Data Print output to IP socket 61328.
Basic Programming Programming Stations/Sets Automatically The AUTO PROGRAM function in Form 09, Desktop Device Assignments, checks for unprogrammed circuits in the system and programs them as follows: • Extension numbers are automatically assigned according to a Bay, Slot, Circuit address format “BSCC”, where - B is the Bay number (1-8) - S is the slot number (1-8) - CC is the cct number (01-12). The system prompts for a starting extension number.
SX-200 ICP MX Technician’s Handbook 4. Press Auto Program. The system prompts for an extension number to assign to the first auto-programmed extension. The number is incremented by one for each subsequent extension—for example, 100, 101, 102. 5. Enter a starting extension number. Conflicts with existing extension numbers result in an error message and a prompt to press the CONTINUE or ABORT softkey.
Basic Programming Deleting a range of devices and dependent resources The RANGE DELETE softkey in CDE Form 09, Desktop Device Assignments, allows block deletion of devices and all dependent resources. To delete a range of devices and all dependent resources: 1. Press RANGE DELETE. The system displays: FROM BAY: SLOT: CIRCUIT:. 2. Enter valid Bay, Slot and Circuit numbers for the first device and press the ENTER softkey. The system displays: TO BAY: SLOT: CIRCUIT:. 3.
SX-200 ICP MX Technician’s Handbook Programming a Single Line Voice Station The default database for a basic system has programming for two ONS/CLASS circuits. The Analog Option Board adds two more. If you are starting with a blank database, follow the steps below to program a single line voice station: 1. Form 01, System Configuration - Program an ONS or OPS line card. - Program a Digital Line card or DNIC module for SUPERSET 401+, and SUPERSET 4001 sets. 2.
Basic Programming Programming a Multi-Line Set The default database for a basic SX-200 ICP has programming for sixteen multi-line IP phones and two multi-line DNIC sets. See page 320 for circuits locations, extension numbers and other defaults. If you are starting with a blank database default, follow the steps below to program a multi-line set: 1. Form 01, System Configuration - Program a line if not already programmed. 2.
SX-200 ICP MX Technician’s Handbook Programming an Analog Device to a SIM2 (DNIC Phones Only) The analog interface in the SIM2 supports devices such as analog telephones, fax machines, or modems. The SUPERSET provides the power to the analog interface. Ensure that the set firmware revision level matches the system firmware revision level. If the revision level on the system is higher than the set revision level, upgrade the set firmware. Refer to Upgrading Set Firmware (page 213).
Basic Programming 2. Form 01, System Configuration - Program the bay(s) assigned in Form 53 as ISDN nodes. - Program a T1 Trunk Card in Slot 6 and 8 (assuming both spans will be programmed) 3. Form 03, Class of Service (COS) - Create a separate COS for ISDN trunks. Note: COS Level 7 in the default database has all COS options required by ISDN trunks enabled except for Option 246 (SMDR - Extended Record).
SX-200 ICP MX Technician’s Handbook 4. Form 04, System Options/System Timers - Assign values to the first two options in table below and enable the others as required: Table 17: NSU MOSS Options System Options Setting Notes Option 48 – Limited Wait for Dial Tone 1-15 secs Set to 1 sec. Default = 5 sec. Option 96 – Number of Links 2 Purchase 1 for each link used.
Basic Programming 7. Form 15, Dial-In Trunks • PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration.
SX-200 ICP MX Technician’s Handbook Table 18: T1 Link Descriptor Values for PRI trunks (continued) Descriptor Value Slip rate – maintenance limit (0 – 9000) /24 hrs 255 Slip rate – service limit 7000 (0 – 9000) /24 hrs Slip rate – network sync limit (0 – 9000) /24 hrs 7 BER – maintenance limit ( 10**-n , n = (3,4,5,6 )) / hour 4 BER – service limit ( 10**-n , n = (3,4,5,6 )) / hour 3 Framing losses – maintenance limit 255 Framing losses – service limit (0 – 9000) /24 hrs (0 – 9000) /24 hrs
Basic Programming The following table shows how Analog Networking and Call-by-Call information co-exist in the Modified Digit Table.
SX-200 ICP MX Technician’s Handbook IMAT Programming The IMAT software is used to program hardware and call characteristics for the NSU and PRI card. IMAT is also used to install software upgrades and backup the NSU database. Note: You must have IMAT software version 7.3 or greater.
Basic Programming To program a static IP address on the NSU: 1. Ensure the NSU is disconnected from the SX-200 ICP Controller and that no power is applied to the NSU. Re-apply power only after completing CDE and IMAT programming. 2. If you have not already done so, connect a serial cable from a com port on your PC to the Maintenance port on the NSU. 3. Launch a Hyperterminal session on the PC (38400, 8, N, 1, no flow control). 4. Apply power to the NSU by connecting the power cord.
SX-200 ICP MX Technician’s Handbook To install a direct connection device driver in Windows: 1. Use the instructions for your Windows operating system to install a new modem. 2. Browse to find the install file located at: c:\Program Files\Mitel\Imat. 3. Select a COM port. • Windows creates a driver called NT Direct Connection. 4. Set the following parameters: Maximum speed: 38400 Only connect at this speed enabled Data bits: 8 Parity: None Stop bits: 1 Mode: Auto Answer (in Advanced Settings).
Basic Programming 6. Right-click your new connection icon and click Properties. 7. Click Configure. Ensure the fields are set as follows: Data bits: 8 Parity: none Note: If you are creating a direct connection, make sure NT Direct Connection is listed in the drop-down list in the Make a New Connection window. For a direct connection: Maximum speed: 38400 Check: only connect at this speed. Select wait for dial tone before dialing. Select cancel the call time at 60 seconds.
SX-200 ICP MX Technician’s Handbook 3. Select Dial-up to the Internet, and then click Next. 4. Select I want to set up my Internet connection manually, or I want to connect through a local area network (LAN). Click Next. 5. Select I want to connect through a phone line and a modem, and then click Next. 6. Use the COM Port that has been configured as a null Modem connection: 38400, 8, none, 1. 7. In the Choose Modem box, from the drop-down list select Communications cable between 2 computers. Click Next. 8.
Basic Programming 4. If you selected Ethernet Network Card, enter the IP Address of the Remote Site. If you selected Serial, select the connection name you entered when you created the dial-up network connection. 5. For the Ethernet Remote System, select PRI Card / Universal NSU. 6. Click Connect. IMAT displays a confirmation of the connection (for example “Connected over Ethernet”). 7. Press Okay. 8. In the File menu, select Load -> Database -> Sources -> PRI Card /NSU.
SX-200 ICP MX Technician’s Handbook - Confirm the Connected Platform: SX200 EL/ML/ICP. - If the following options are required, enable them: Qsig, Network Side Interface. - In the Config menu, select PRI Link Characteristics. - Verify BOTH links for Protocol type: DMS250, DMS100, 4ESS, NI2, QSIG. - Verify BOTH links for Physical type: T1/CSU or T1/DSX1. - Verify BOTH links for Characteristics: line coding, line length, framing, invert data, invert D channel.
Basic Programming Programming an Embedded PRI Trunk 1. Form 53, Bay Location Assignment - Assign the Dual T1/E1 Framer module a bay number. Note: Reset the system after updating Form 53. 2. Form 1, System Configuration - Program the node type as ONB T1 NODE. Program the trunk card as T1 ISDN for the slots specified in the following table. Module Location Slot MMC1 MMC2 2 and/or 4 6 and/or 8 Note: One link of the Dual T1/E1 Framer can be programmed for PRI (T1 ISDN) and the other for T1 (T1 Trunk).
SX-200 ICP MX Technician’s Handbook - For extensions (sets and stations), the following COS options must be set: Table 19: Extension COS Options for Systems with embedded PRI COS Option Setting 236 – Outgoing Trunk Callback Disable 237 – Outgoing Trunk Campon Disable 502 – Display ANI/DNIS Information and possibly 613 – Display ANI information only Enable 503 – Enable Calling Name Display Enable 702 – SMDR Overwrite Buffer Enable Notes Must have 502 enabled for 613 to function.
Basic Programming 4. Form 13, Options Subform - Set the Debounce Timer to 100 milliseconds. - Set the DTMF option to NO. - Set the Incoming Start Type to WINK. - Set the Outgoing Start Type to WINK. 5. Form 15, Dial-In Trunks • PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration.
SX-200 ICP MX Technician’s Handbook 7. Form 42, T1 Link Descriptor - Create a Link Descriptor for the PRI trunks using the recommended settings in the following table: Table 20: T1 Link Descriptor Values for PRI trunks Descriptor Value Alarm debounce timer (300 –3200 ms) 2500 Line Coding (AMI, AMI&ZCS, B8ZS) B8ZS Line Build Out (0, -7.5, -15. –22.
Basic Programming 9. Form 44, Network Sync - Enter the links according to their Bay/Slot/Circuit in the order that you want them to be used as the network sync source. Typically, CO’s are the first choice for a sync source. When using both PRI and TI trunks, make the PRI trunk the clock source. 10. Form 22, Modified Digit Table - DID Calling Party Number to the network interacts with the current SX-200 ICP system networking functionality and ignores programmed node-IDs in the Dual T1/E1 Framer module.
SX-200 ICP MX Technician’s Handbook Programming an Embedded T1 Trunk 1. Form 53, Bay Location - Assign the module or card a bay number. Note: If two modules are installed, assign them to the same bay. 2. Form 01, System Configuration - If the module is in MMC slot 1, program a T1 Trunk card in slot 2 and/or 4 of the assigned bay. If the module is in MMC slot 2, program a T1 Trunk card in slot 6 and/or 8.
Basic Programming 10. Forms 22, 23 and 26 - Complete the ARS programming required to access the T1 trunks. 11. Form 16, Trunk Groups - Put the trunks in a trunk group. Programming Analog Trunks Non Dial-In trunks 1. Form 01, System Configuration - Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor - Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming. 3.
SX-200 ICP MX Technician’s Handbook Programming a range of Non Dial-in Trunks The RANGE PRGRM softkey allows block programming of trunks on the same card. You must program the first trunk in the range and then press RANGE PRGM to copy the values to the range of trunks that you specify. The following fields are copied from the first trunk in the range: COS, TEN, DAY, N1, N2, CDN The TK NAME and COMMENTS fields are left blank.
Basic Programming Dial-in trunks 1. Form 01, System Configuration - Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor - Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming. 3. Form 03, Class of Service - Assign trunk options only. 4. Form 15, Dial-in Trunks - Assign COS, COR, and Tenant. Note: Assign a separate COS for the Dial-In Trunk. - Column N lists the number of expected digits.
SX-200 ICP MX Technician’s Handbook 5. Form 16, Trunk Groups - Assign to a trunk group if outgoing. Programming a range of Dial-in Trunks Follow the instructions on page 136 for range programming Non Dial-in Trunks. DISA trunks 1. Form 01, System Configuration - Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptors - Select a DISA circuit descriptor to match hardware type.
Basic Programming Form 33: Enter appropriate DISA access codes. Notes: 1. If the DISA trunk is a loop-start CO trunk, then loop- start interconnection rules apply and the restrictions on-loop start CO trunks applies. 2. Four-circuit/Eight-circuit LS/CLASS trunks can also be programmed as DISA trunks. Programming T1 and PRI trunks as DISA trunks 1. Program the trunk(s) as T1 E&M. (A T1 E&M circuit descriptor is not required.) 2.
SX-200 ICP MX Technician’s Handbook Only MCI and US Sprint Standards are supported. MCI sends the ANI digits without delimiters. Sprint delimits the DNIS and ANI digits with asterisks. DNIS digits on a dial-in trunk are used to route that trunk call, and no further digits will be expected. 1. Create an ANI/DNIS trunk by creating a separate COS.
Basic Programming The following tables identify displays during each call state according to digits sent by the trunk and COS options selected for the display set. Note: If a name is received on the incoming trunk in the scenario where you would see the DNIS in the ringing state, you will see the ANI instead.
SX-200 ICP MX Technician’s Handbook The following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on the incoming trunks.
Basic Programming CLASS trunks 1. Form 01, System Configuration - Program the ASU Trunk card, the LS/CLASS Trunk module, or the LS/CLASS Trunk card. 2. Form 03, Class of Service, Define for trunks. Assign a separate COS for the trunk. - To have Calling Line ID digits reported in the SMDR records, enable COS Option 806 (SMDR-Record Incoming Calls) and COS Option 814 (SMDR-Record ANI/DNIS/CLASS). Enable COS Option 702 (SMDR - Overwrite Buffer).
SX-200 ICP MX Technician’s Handbook Running the Line Quality Test for LS Trunks Run the Line Quality test to measure and program optimum audio configuration settings (line length and impedance) for AMB CLASS circuits. 1. Form 13 (Audio Configuration subform) - Program the trunks so that one trunk provides milliwatt tone for all other trunks in a loopback setup when the test is performed.
Basic Programming Programming Symbol MiNET Wireless Phones (Optional) A site survey by Symbol Technologies followed by the installation and configuration of Air Access Points (also by Symbol) precedes programming of the phones. 1. Complete programming on the SX-200 ICP. In Form 09 (Devices Assignments) enter the following information: - Device Type (WRLSS) - Directory Number - PIN (must be four digits) In Form 03 (COS Define), assign a Class of Service and Class of Restriction to the phone. 2.
SX-200 ICP MX Technician’s Handbook 4. Click Close. 5. Open the C:\temp\symbol folder. 6. Click setup.exe. 7. Follow the instructions in the install wizard. Twinning the Symbol phone with a wireline (desk) phone Phone twinning provides concurrent ringing and message waiting indication on as many as five phones. To set up twinning: 1. Form 02, Feature Access Codes - Program the Disable Twin Phone access code (61). 2.
Basic Programming Programming IP Sockets for Hotel/ Motel terminals and ACD Monitor Note: Hotel/Motel front desk terminals, ACD Monitors and other applications that are not IP-enabled, and that require bi-directional data, must use an RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), to connect to the SX-200 ICP. A dataset connection to a DNIC port or an RS-232 serial port on the SX-200 ICP controller will not work. 1.
SX-200 ICP MX Technician’s Handbook In the Data Terminal Equipment profile (DTE) field, enter the DTE number you used in Form 29 and the same CDN you used in Form 11. - Assign a Tenant, Extension number, COS, COR, and circuit descriptor number programmed in Form 11. 5. Program the RS232-to-IP serial port converter with the settings in Table 24 on page 149. Note: For Remote Port, enter the port number programmed in Form 12, not 6830 as the table shows. 6.
Basic Programming Programming Voice mail and PMS Integration Requirements • MOSS Option 124, Voice mail Property Management System. • A Hyatt Encore or HIS compatible PMS. • An RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), is required to connect the customer's PMS computer to the Layer 2 switch. A dataset connection to a DNIC port or an RS-232 serial port on the SX-200 ICP controller will not work.
SX-200 ICP MX Technician’s Handbook SX-200 ICP programming 1. Form 04, System Options/System Timers - Enable Option 124, Voice mail Property Management System.. Note: Enabling Option 124 requires a system reset. 2. Form 49 - Voice mail Option - Select the PMS Protocol, Hyatt Encore or HIS. Setting up the Ether232 1. Connect cables (power, Ethernet from Layer 2 switch to Ether232, and serial from PC to Ether232, or straight-through cable for iPocket 232).
Basic Programming Programming the PMS Interface on the SX-200 ICP Requirements • Purchase MOSS Option 108, Property Management System. • Lodgistix PMS software package (or a package that follows the same protocol). • An RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), for PMS applications requiring serial connectivity to the SX-200 ICP. IP-enabled applications can connect via Telnet. SX-200 ICP programming 1.
SX-200 ICP MX Technician’s Handbook 3. Form 11, Circuit Descriptor - Program to match the protocol. - Select the Circuit Descriptor Options.
Basic Programming 4. Form 12, Data Assignment - Program a SOCKET type data device to an available PLID in the following range: PLID 1/13/20 1/13/21 1/13/22 1/13/23 1/13/24 - Port 61320 61321 61322 61323 61324 PLID 1/13/25 1/13/26 1/13/27 1/13/28 Port 61325 61326 61327 61328 Assign a Tenant, Extension number, COS, COR, and circuit descriptor number. 5. Form 34, Directed I/O: program the PMS. EXT NUM From Form 12 PRINTOUT PRINTOUT TYPE PMS AUTOPRINT GUARANTEED NO 6.
SX-200 ICP MX Technician’s Handbook 7. Form 19, Call Rerouting - Program “Station Dial 0" routing. The “Station Dial 0" answer point for all tenants must be a Console LDN or Subattendant LDN. To allow the customer’s PMS to set message waiting, you must program Day, Night 1, and Night 2 answer points to the same LDN.
Basic Programming Programming SpectraLink Wireless Telephones Requirements • SX-200 ICP Release 2.1 or later software and one IP device license per Netlink phone. • A properly configured and operational wireless LAN—includes compatible 802.11b wireless access points and SpectraLink Voice Priority Server (SVP). Notes: 1. Software for the SpectraLink telephones is provided on the SX-200 ICP system software CD. 2.
SX-200 ICP MX Technician’s Handbook • (Optional) Associate the SpectraLink Wireless phone with the user's desk phone. See Phone Twinning for programming instructions. • (Optional) Assign features and line appearances to keys on the phones. SpectraLink Devices and Access Points The following table summarizes the programming requirements for SpectraLink and other associated third-party devices. For detailed instructions, refer to the SpectraLink documentation on the SX-200 ICP software CD.
Basic Programming Table 25: SpectraLink Installation Checklist NetLink Telephones Parameter Requirement ESS ID Ensure that ESSID matches Access Point ESSID. Example: ESS ID -> Static Entry -> 123456 License Management Ensure that selected license setting allows for TFTP Server IP Address Input. Example: License Mgmt -> Set Current -> Type 014 Security Ensure that selected security matches Access Point Security Settings.
SX-200 ICP MX Technician’s Handbook Table 25: SpectraLink Installation Checklist (continued) Access Point (Symbol) ESS ID & IP Addresses Ensure that the correct IP settings for the Access Point, as well as the desired Net_ID (ESS ID), are configured correctly. Example: IP Address - 192.168.0.25 Gateway IP Address - 192.168.0.1 DNS IP Address - 192.168.0.200 Net_ID (ESS) - 123456 Additional DNS - 192.168.0.201 Special Functions Ensure that the desired wireless security settings are defined correctly.
Basic Programming Table 25: SpectraLink Installation Checklist (continued) Netlink SVP Server Parameter Requirement SVP-II Configuration Ensure that the proper settings for the NetLink wireless phones SpectraLink Voice Priority management are entered correctly. Example: SVP-II Configuration -> Phones per Access Point -> 4 SVP-II Configuration -> SVP-II Master -> 192.168.0.20 SVP-II Configuration -> First Alias IP Address: -> 192.168.0.21 SVP-II Configuration -> Last Alias IP Address: -> 192.168.0.
SX-200 ICP MX Technician’s Handbook Programming Call Forwarding - External Call Forwarding - External forwards calls to an external destination by using a personal speed call key, system abbreviated dial number, or a key system personal speedcall. Call Forwarding - External requires a receiver for dialing. If one is not available in Call Forward - Don’t Answer, forwarding is ignored. If one is not available during a reroute, the caller is dropped or given reorder tone. 1.
Basic Programming Feature Limitations Note: The capacities in Table 26 are not true hardware limitations, but may be limits set by software. Most systems will reach practical operational limitations before these large numbers of devices are reached.
SX-200 ICP MX Technician’s Handbook Table 26: SX-200 ICP Feature Limitations (continued) Feature Limitation Maximum number of ring groups 25 Maximum number of members per ring group 50 Maximum number of non-IP members per ring-all grp 32 Maximum number of callers queued for a ring group 20 Maximum number of hunt groups in ACD 99 Maximum number of ACD agents that may be defined 999 Maximum number of active agents in ACD per bay 25 Maximum number of calls that can be simultaneously connected
Basic Programming Table 26: SX-200 ICP Feature Limitations (continued) Feature Limitation Maximum number of abbreviated dial numbers 1000 Maximum number SUPERSET Speed Dial numbers 2212 Maximum number of trunk buffers for SMDR 200 Maximum number of DATA SMDR buffers 128 Maximum number of stations of SUPERSET 4001, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 3DN and 4DN telephones, DSS /BLF Interface Units, and ONS p
SX-200 ICP MX Technician’s Handbook CDE Cross Reference Single Line UCD Verified Acct.
C C C C C C C C C A4 C C B B A6 C C C C C C C C B C C 40 - ACD Supervisors 41 - ACD Paths A5 A2 A3 A6 C C C A1 C B A7 A8 C A8 A9 A10 B1 A4 A2 C B2 C A9 B A1 55 - Digit Translation Table 54 - Calling Party Number 53 - Bay Location Assignment 52 - Email 51 - Voice Mail Distribution 50 - Mailboxes 49 - Voice Mail Options 48 - Voice Networking 47 - IP Networking 46 - Key System Toll Control 44 - Network Synchronization 43 - T1 Link Assignment 42 - T1 Link Descriptors 39 - ACD A
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Chapter 4 Advanced Installation and Programming
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Advanced Installation and Programming Overview This chapter is for technicians who are installing the controller in an existing computer network or as a standalone IP networking for both voice and data. IMPORTANT: Do not attempt the procedures in this chapter until you have successfully completed the Mitel Advanced SX-200 ICP I & M Course. For more information, see “SX-200 ICP Advanced Installation and Maintenance Course” on page 3.
SX-200 ICP MX Technician’s Handbook Planning your Installation Adding PCs and data devices to a voice-only LAN or installing the SX-200 ICP into an existing data LAN requires careful planning. Completing the following pre-installation questionnaire will help you select and implement a network configuration that best suits the needs of your customer. Tip: Refer to the Engineering Guidelines document on the SX-200 ICP software CD-ROM on Mitel Online for more information on network planning and configuration.
Advanced Installation and Programming Basic PC Networking The dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide an inexpensive way to network a small number of PCs. Figure 18: Basic PC Network Enabling the (2nd) Port on IP Phones IMPORTANT: To ensure optimum network performance, DO NOT connect servers to the 2nd port on IP phones. 1. Form 04, System Options/System Timers - Enable System Option 131, PC (2nd) Port on IP Phone.
SX-200 ICP MX Technician’s Handbook Virtual LANs (VLANs) This section shows examples of the three most common, converged voice and data networks for an SX-200 ICP.
Advanced Installation and Programming DHCP Server Settings (Example) The following settings must be programmed in the DHCP server: • DHCP IP Address Range DHCP Options prior to Release 4.0 • Subnet Mask • Option 128 (TFTP Server IP address) • Option 03 (Router) • Option 125 (ASCII configuration string) (New for Release 4.0) • Option 129 (RTC IP) • Option 130 (IP Phone DHCP Server) • Option 132 (VLAN ID) • • Option 133 (Priority) Table 27 shows the DHCP settings programmed for this configuration.
SX-200 ICP MX Technician’s Handbook Layer 2 Switch Settings (Example) The following two tables show settings on a Cisco and an HP Layer 2 switch for the Configuration 1 example. Note: These settings also apply for the other network configuration examples.
Advanced Installation and Programming Configuration 2: One external DHCP server for two VLANs Figure 20: VLAN Configuration 2 To configure the SX-200 ICP system to use an external DHCP server (for example, Windows NT server or Windows 2000 server) through the Layer 2 switch port, you must use Form 47 to disable the controller’s built-in DHCP server. The local phones and PCs on the SX-200 ICP LAN will then be able to receive IP addresses from the external server.
SX-200 ICP MX Technician’s Handbook DHCP Server Settings (Example) The following settings must be programmed in the DHCP server: • DHCP IP Address Range DHCP Options prior to Release 4.0 • Subnet Mask • Option 128 (TFTP Server IP address) • Option 03 (Router) • Option 125 (ASCII configuration string) (New for Release 4.0) • Option 129 (RTC IP) • Option 130 (IP Phone DHCP Server) • Option 132 (VLAN ID) • Option 133 (Priority) Table 30 shows the DHCP settings programmed for this configuration.
Advanced Installation and Programming Layer 2 Switch Settings (Example) See “Layer 2 Switch Settings (Example)” on page 174. Configuration 3: Router on a Stick Figure 21: VLAN Configuration 3 DHCP Server Settings (Example) See Table 30, “DHCP Server Settings for Configuration 2 & 3 Examples,” on page 176. See “Configuring a Windows 2000 DHCP server (prior to Release 4.0)” on page 178 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server.
SX-200 ICP MX Technician’s Handbook Programming the controller IP address and DHCP settings The IP address of the SX-200 ICP and its DHCP settings are set at the factory. Use the following procedure if you need to change them. To change the controller’s IP address and DHCP settings: 1. Establish a serial connection to the Maintenance port on the SX-200 ICP Controller (see page 84 for instructions). 2. Log in to the CDE application. 3.
Advanced Installation and Programming To modify a Windows 2000 DHCP Server: 1. On the Start menu, point to Programs, then Administrative Tools, and click DHCP. 2. Highlight the Server name and point to Action, then click Set Predefined Options. 3. In the Predefined Options and Values window, click Add. 4. In the Option Type window, set the following: - Name: IP phone TFTP Server IP Address - Type: IP Address - Code: 128 Click OK. - Value: enter the system IP address of the SX-200 ICP, then click OK.
SX-200 ICP MX Technician’s Handbook - Type: Hex LONG (32 bit word) - Code: 132 Click OK. - Value: enter a numeric value for the VLAN. Note: The server will automatically convert the numeric value to Hex. 10. (Optional) In the Option Type window, set the following: - Name: Priority - Type: Hex LONG - Code: 133. Click OK. - Value: enter a value from 1 to 7; Mitel recommends 0x6. Click OK. Note: The server will automatically convert the numeric value to Hex. 11.
Advanced Installation and Programming To create Options 60/43 on a Windows 2000 or Windows 2003 DHCP server: 1. Upgrade the SX-200 ICP to Release 4.0. 2. Upgrade the IP Phone firmware. 3. Start DHCP Manager. 4. In the console tree, click the applicable DHCP server branch. 5. Right-click the server, then click Define Vendor Classes followed by Add. 6. In the New Class dialog box, type "Mitel Vendor Class" or other name for the new option. 7. Type "ipphone.mitel.
SX-200 ICP MX Technician’s Handbook Networking Mitel IP-PBXs IP trunks allow you to interconnect multiple Mitel SX-200 ICP, SX-200 IP Nodes and 3300 ICP systems in a Wide Area Network (WAN). The IP trunks carry voice and signal messages through the Ethernet switch to the WAN. The SX-200 ICP MX supports up to 30 IP trunks on a single “virtual” IP Trunk card programmed in Bay 1, Slot 6. Notes: 1.
Advanced Installation and Programming SX-200 ICP Programming 1. Form 48, Voice Networking - Enter the IP Node Number and IP Address of each IP-PBX and specify the maximum number of calls allowed to each. Notes: 1. MAX CALLS must be greater than zero (the default); otherwise, no calls are allowed to the node. 2. Each IP-PBX in the network must be assigned a unique IP Node Number, which can be any number in the range 1 - 255. The example below shows the Form 48 programming for a network of three IP-PBXs.
SX-200 ICP MX Technician’s Handbook 3. In Form 04, System Options/System Timers, enable option 86, PRI Card - QSIG, to allow Calling Name and Number to be transmitted over IP trunks. 4. In Form 13, Trunk Circuit Descriptors - Set a descriptor to T1 E&M in the Options subform. Descriptor 7 in the default database has the correct settings for IP trunks.
Advanced Installation and Programming Uniform Numbering Plan Optionally, you can configure the nodes in your network with a uniform numbering plan. For example, you can program nodes A, B, and C to share extensions 1000 to 1999. 1. Form 13, Trunk Circuit Descriptors - Set Present Node ID over IP Trunking to YES in the Options subform. 2. Form 02, Feature Access Codes - Program the Node ID (Feature 34). 3.
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Chapter 5 Routine Maintenance
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Routine Maintenance Is the System Healthy? System health checklist LEDs on controller and expansion units are the correct color Internal and external calls can be made from IP phones and DNIC and ONS sets Voice mailboxes are accessible Users have user guides for their phones Database is backed up 189
SX-200 ICP MX Technician’s Handbook Checking the System 1. Check the controller and expansion units. Ensure that all LEDs indications are correct. See “Checking the System LEDs” on page 239. 2. Make internal and external calls from the IP phones and analog sets. 3. Call into the system on all line types and ensure that incoming calls ring (if programmed) the correct destination. 4. Review voice mail programming. Make calls to phones and check that they forward to voice mail. 5.
Routine Maintenance Installing FRUs Only persons who have successfully completed a Mitel Installation and Maintenance training course for the SX-200 ICP should perform removal and replacement procedures. WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE PRIMARY POWER SUPPLY OF THE UNIT. Precautions Observe the following precautions when working on the system, particularly when handling PCB cards or using test equipment to measure voltages.
SX-200 ICP MX Technician’s Handbook Power Down System The following chart describes system power down procedures. Table 31: System Power Down Step 1. Action Power Down the controller • 2. Disconnect the power cord from the controller. Power Down the NSU or ASU • 3. Comments Disconnect the power cord from the NSU or ASU. Power Down Peripheral Cabinets • Unlock and open door. • Turn off Bay Power Supply switch and remove cabinet line cord from the wall outlet.
Routine Maintenance System Reset The controller can be reset by: • pressing the Reset button on the front panel • using the RESTART_SYSTEM command from the Maintenance terminal • powering the controller down then back up When the system is reset, it stops all call processing activity, runs initialization tests. It also reloads software from the external CompactFlash card if it detects that the card was removed, and then reinserted. CAUTION: Resetting the system drops all calls in progress.
SX-200 ICP MX Technician’s Handbook Re-initializing the Controller Re-initializing the controller re-installs the system software and database. Perform a re-initialization to recover from a failed attempt to upgrade the system software or to return an unstable system to a known state. You can re-initialize the controller two ways: 1. Re-install the software and a new, or previously backed-up database, from the external CompactFlash card.
Routine Maintenance Replacing the Hard Drive or CompactFlash Use this procedure to replace faulty internal media. To upgrade the media in a working system, follow the procedure on page 45, “Installing a hard drive.” Note: Use Mitel-provided CompactFlash cards and hard drives only; those obtained elsewhere are not supported. To replace the hard drive or internal CompactFlash 1. Remove the external CompactFlash card, if inserted. 2. Unplug the power cord from the controller. 3. Remove the cover. 4.
SX-200 ICP MX Technician’s Handbook 6. Replace the cover. 7. Restore power to the controller. 8. Perform an Initial (CompactFlash Card) installation from the software CD; see page 34 for instructions. Note: When prompted for a database, select Custom to install a backup of the original database (if available). Replacing the Analog Main Board 1. Unplug the power cord from the controller. 2. Remove the top cover. 3. Remove the front panel. 4. Disconnect the three power supply connectors. 5.
Routine Maintenance 6. Remove the internal flash card as shown in the following figure. 7. Remove the four standoffs and two screws as shown in the following figure.
SX-200 ICP MX Technician’s Handbook 8. Remove the two screws at the back of the unit as shown in the following figure. 9. Remove the Analog Main Board. 10. Insert the new Analog Main Board. 11. Re-attach the two screws at the back of the unit. 12. Re-attach the two screws and the four standoffs. 13. Replace the flash card. 14. Replace the ribbon cable and snap the clips at both ends in place. 15. Replace the power supply connectors. 16. Snap the front panel back in place. 17. Replace the top cover.
Routine Maintenance Performing Backups Backing Up a Database The controller has three databases, one for CDE data, one for voice mail data (includes configuration, greetings, and user messages) and one for IP networking settings. All databases are maintained in flash memory (or on the hard drive, if installed) inside the controller. An FTP server is required to back up the databases. For information on setting up an FTP server, see page 77. Note: Database backups do NOT include log files and trap files.
SX-200 ICP MX Technician’s Handbook FULL backs up everything; MEDIUM excludes voice mail messages. Full backups are recommended. Note: Voice mail is unavailable while the backup is progress. The system creates a backup to the specified FTP home directory. Restoring a Database IMPORTANT: If the IP addressing information in the old and new (restored) databases do not match, the IP Phones will reboot.
Routine Maintenance Installing an Alternate Database The software CD has two databases on it that you can use instead of the factory-installed default database. One is blank except for the IP settings in Form 47 which are the same as those in the default database; the other is for use with Premier Business systems. Another that has four-digit extension numbers is available on Mitel Online. You can also install databases that were programmed on other systems and backed up to a file.
SX-200 ICP MX Technician’s Handbook Upgrading the System Software You can upgrade system software either from the external CompactFlash card or by FTP, unless upgrading from a Release 1.x system. The internal media in 1.x systems require repartitioning, which can only be done with a CompactFlash card that has an “Initial Installation” software load. Upgrading does not alter the currently installed database. If you are upgrading to Release 4.
Routine Maintenance Upgrading from Release 1.x to Release 2.0 or later Release 1.x systems upgraded to Release 2.0 or later no longer require that the external CompactFlash remain in the controller at all times. Note: De-program phantom bays programmed on the Release 1.x system before migrating to Release 2.0 or later. The recommended procedure for upgrading Release 1.x systems is as follows: 1. Back up the database to an FTP server. See page 199 for instructions. 2.
SX-200 ICP MX Technician’s Handbook Upgrading from the External CompactFlash Card (Release 2.0 or later) WARNING:THE UPGRADE PROCEDURE WILL INSTALL NEW SOFTWARE IN THE CONTROLLER. Installer's PC requirements • Windows NT 4.0, Windows 98, Windows 2000, Windows XP operating system running an FTP server.
Routine Maintenance 3. Insert the system software CD-ROM into the PC or access the file online. 4. Run SX200ICP_SETUP.EXE from the CD. 5. Select Local Upgrade [Flash Card] Installation, then click Next. 6. Select languages for voice mail prompts if applicable. The default is English and is not selectable. 7. Select the CompactFlash Reader/Writer drive. 8. Select Format to format the CompactFlash card, then click Next. Note: When formatting the CompactFlash card, select FAT as the file system. 9.
SX-200 ICP MX Technician’s Handbook Upgrading by FTP Before beginning the upgrade, check that the SX-200 ICP is programmed with the required FTP information in Form 47, Subform 01 (see “Setting up an FTP Server on a Maintenance PC” on page 77.
Routine Maintenance Upgrading the NSU or PRI Card Software Use the IMAT application to upgrade the software for a PRI card or an NSU. For more information about using IMAT, refer to “IMAT Programming” on page 122. To upgrade an NSU or PRI card to a new version of software or re-install the software: 1. Ensure that the NSU or PRI card is running by checking its status LEDs. 2. Connect a computer to the RS-232 serial port of the NSU or PRI card. 3. Run IMAT. 4.
SX-200 ICP MX Technician’s Handbook Migrating an SX-200 EL/ML to an SX-200 ICP MX Except for the parts in the table below, most of the EL/ML system, including the customer database, is preserved in the migration to the SX-200 ICP MX.
Routine Maintenance Parts Required • SX-200 ICP Release 2.0 software or later • Peripheral FIM Carrier (PFC) or Peripheral CIM Carrier (PCC) for the SX-200 cabinets. • Fiber Interface Module (FIM) or Cable Interface Module (CIM) with appropriate connector cables for the SX-200 ICP. Note: The SX-200 ICP supports 1KM, 5KM, and 14KM FIMs. Preparations Before starting the migration, • survey the existing EL/ML hardware to determine any potential configuration issues such as unsupported devices.
SX-200 ICP MX Technician’s Handbook 4. Install the SX-200 ICP MX and optional modules (Stratum 3 clock, Quad CIM, Dual FIM, Dual T1/E1 Framer, etc.). 5. Power up the SX-200 ICP MX. 6. Restore the SX-200 EL/ML database to the SX-200 ICP using Kermit over the serial port. After the database file is restored, the system automatically resets. 7. Phantom bays on the SX-200 EL/ML become peripheral bays on the SX-200 ICP. Re-program these bays as phantoms in Form 53. 8.
Routine Maintenance 14. Disconnect the fiber cables from the EL/ML control cabinet. Label the Tx and Rx cables, identify the Bay that the cables connect to, and label the front of the SX-200 ICP MX controller to ensure that connections are made to the proper bays. 15. Remove the main control card from the EL/ML control cabinet. 16. Install the required peripheral CIM or FIM cards into the EL/ML cabinet(s). 17. Remove all CIM and FIM triple modules from the SX-200 EL/ML control cabinet. 18.
SX-200 ICP MX Technician’s Handbook Replacing IP Phones To replace a registered IP phone, you can • Replace it and retain all existing programming for that circuit, or • Replace it and re-program the circuit. Note: 5215 and 5010 IP phones will fail to register on a system that has a Default or Premier database because of the line appearances programmed on keys 8 and 10—keys that exist on the 5207 but not on the 5215 or the 5010.
Routine Maintenance To replace a registered IP phone and re-program the circuit: 1. Access Form 09, Desktop Device Assignments. 2. Delete the extension number of the IP phone that you want to replace. WARNING:IF YOU DELETE THE EXTENSION NUMBER OF A PHONE, ALL PROGRAMMED DATA FOR THAT CIRCUIT IS DELETED. 3. Assign a new extension number or reuse the old one. 4. Program the features for the IP phone. 5. Register the new phone by entering its MAC address in Form 09.
SX-200 ICP MX Technician’s Handbook Boot Codes The SUPERSET boot code must be at revision Boot 3.10 or greater or the SX-200 system cannot successfully upgrade the set’s firmware. The boot code appears when a set is first plugged in. If you attempt to upgrade a set with a boot code lower than 3.10, the system will erase the set’s firmware and you will not be able to download the new firmware. The set then becomes unusable.
Routine Maintenance Measuring LS Trunks The LS Measurement tool in Maintenance is used to test LS trunks before putting them into service. The test results determine the settings to program for optimum audio quality. Table 35: LS Measurement Tool Tests Test Line Quality Purpose Measures the loss level and impulse response of the trunk and recommends Length and Impedance settings to program in Form 13 (Audio Configuration Table subform).
SX-200 ICP MX Technician’s Handbook Notes: 1. Run the test in VT100 mode, not TTY (line interface) mode. 2. The test can be run for a single trunk, or for all trunks (three minimum). 3. The test can be immediately, or scheduled for a later time. 4. Approximate test times: - Line Quality: 2 min / trunk - Distortion: 40 min / trunk - Echo: 5 min / trunk Running the Line Quality Test To run the Line Quality test: 1.
Routine Maintenance Running the Distortion Test Note: This test requires an external silence (balance) termination number programmed in Subform 13, Circuit Descriptor Options. To run the Distortion test: 1. Run the Line Quality test and program Length and Impedance for the trunk in Form 13 (Audio Configuration Table subform) 2. Log into the Maintenance Terminal and begin a Maintenance session. 3.
SX-200 ICP MX Technician’s Handbook Maintenance Commands Maintenance Port Characteristics 8 bits/1 start/1 stop/no parity. Baud rates: 300, 600, 1200, 2400, 4800, or 9600 (default). Maintenance commands do not require the ESC sequence used with CDE commands. Telnet Requirements • For remote access over a TCP/IP network such as the Internet or the LAN, both the SX-200 ICP controller and the PC must be connected to the network.
Routine Maintenance Logging In Serial Connection: 1. Launch the terminal or terminal emulator. 2. Press RETURN four times within 1 second, and then follow the prompts. 3. Select a Terminal Type. 4. Select 1 - MAINTENANCE. 5. Enter your username and password. Secure Telnet Connection: 1. Launch the secure Telnet client. 2. Enter the hostname or IP address of the controller, and port 2000—for example, to open a connection from a Mitel Telnet client, enter: op 192.168.2.25 2000 3.
SX-200 ICP MX Technician’s Handbook Switching between Maintenance and CDE You can switch between the Maintenance and CDE applications without having to exit and log in again. From the top level CDE Form, press TO MTCE (requires correct access level) From the top level Maintenance screen, press TO CDE.
Routine Maintenance Table 36: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed] 8-RESET_TIME 1-AFTER_N_FLTS 8-PRINTER_PORT [speed] 2-DAY/TIME 1-MONDAY 1-TIME [hh:mm] 2-TUESDAY 1-TIME [hh:mm] 3-WEDNESDAY 1-TIME [hh:mm] 4-THURSDAY 1-TIME [hh:mm] 6-FRIDAY 1-TIME [hh:mm] 7-SATURDAY 1-TIME [hh:mm] 8-SUNDAY 1-TIME [hh:mm] 9-DAILY 1-TIME [hh:mm] 1-SYSTEM 8-CONFIRM 3-IMMEDIATELY 9-ALARM_THRESH
SX-200 ICP MX Technician’s Handbook Table 36: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 3-FTP_SERVER 2-RESTORE 1-KERMIT 3-FTP_SERVER 4-SHOW_PARAM 6-TRAP_BACKUP* 7-UPGRADE_SW 8-LOGS_BACKUP 9-SET_PARAM 1-DEFAULT 2-RETRIES 3-BLOCK_CHECK 4-RECEIVE 1-EOL_CHAR 2-8_BIT_CHAR 3-CTRL_CHAR 4-REPEAT_CHAR 6-PAD_CHAR 7-PACKET_SIZE 8-RX_TIMEOUT 9-NUM_PAD_CHAR 6-START CHAR 7-SEND DELAY 4-MONITOR 1-SMDR 2-DATA_SMDR 7-LOGS 1-MAINT_PORT 2-SYS_PRINTERS 5-SUSPEND_PRTR 7-PRI
Routine Maintenance Table 36: System Level Functions (continued) COMMAND 8-RE-START PARAMETER QUALIFIER QUALIFIER QUALIFIER 2-RESET_SYSTEM 3-IP_PHONES 9-STOP 7-LOGS 0 MORE_ KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-EXT_NUM 4-ALL 2-DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-SS4090 3-EXT_NUM 4-ALL 3 ABORT_DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-SS4090 3-EXT_NUM 4-ALL 4-FORCE_DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3
SX-200 ICP MX Technician’s Handbook Report Commands Table 37: Report Level Functions COMMAND 2-SHOW PARAMETER 1-CONFIG QUALIFIER QUALIFIER QUALIFIER 1-BAY/SLOT/CCT 3-EXT-NUM [number] 4-ALL 2-ALARMS 2-DEVICE TYPE 1-LINES 2-TRUNKS 3-RECEIVERS 4-BAY 3-STATUS 4-ALL 0-MORE 1-BAY/SLOT/CCT DEVICE STATUS 2-SWID 1-SW_STATION See Note 2-SW_RECEIVER See Note 3-SW_CONSOLE See Note 4-SW_LINE See Note See Note 6-SW_DTMF_GEN See Note 7-SW_SET See Note 9-SW_DATA_STN See Note 0-MORE_KEYS 1-SW
Routine Maintenance Table 37: Report Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 7-MT_DWA_MEM 8-UP_1_PAGE 9-DOWN_1_PAGE 8-VOICEMAIL 9-IP_TRUNKS 6-CHANNEL-MAP 1-LOGICAL 1-CHANNEL NUM 2-PHYSICAL 1-BAY_NUM 2-LINK_NUMBER 7-ERRORS 2-DEVICE_TYPE 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-CLEAR 7-ERRORS 1-BAY/SLOT/CCT 2-DEVICE_TYPE 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-EXT-NUM 4-ALL 8-CONFIRM 6-QUIT (Page 2 of 2) Note: The followi
SX-200 ICP MX Technician’s Handbook Traffic Measurement Commands Table 38: Traffic Measurement Level Functions COMMAND 1-SET PARAMETER 1-UNITS QUALIFIER 1-CSS 2-ERLANGS 2- PERIOD 2-OFF 3-DURATION 4-AUTOPRINT 1-ON 2-OFF 7-START_TIME 8-CONDENSED 1-ON 2-OFF 2-SHOW 3-STATUS 3-PRINT 4-READ 5-IP_MEAS 1-SET 1-SAMPLE 2-PERIOD 3-DURATION 4-MAX_DELAY 2-SHOW 3-PRINT 4-READ 5-TRAFFIC_MEA 7-START 8-TO_SERVER 9-STOP 9-STOP 1-TRAFFIC_RPT 3-PRINT 226 3-STATUS
Routine Maintenance Log Commands Table 39: Log Level Functions COMMAND 1-SET PARAMETER 4-AUTOPRINT QUALIFIER 1-ON 2-OFF 2-READ 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 9-TRACE_INFO* 3-PRINT 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 4-DELETE 1-NEWEST [number] 2-OLDEST [number] 4-ALL 9-TRACE_INFO* 6-GET_SYS_LOGS 7-TO_EMAIL 8-STOP 9-TO SERVER * LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL personnel should use.
SX-200 ICP MX Technician’s Handbook Diagnostic Function Commands Table 40: Diagnostic Function Commands COMMAND PARAMETER PARAMETER 1-RANGE_B_OUT 2-CLR_FEATURE QUALIFIER BAY/SLOT/CCT/SUBCCT 1-FORWARD 1-BAY/SLOT/CCT 3-EXT_NUM 2-DO_N_DISTURB 1-BAY/SLOT/CCT 3-EXT_NUM 3-CALL_BACK 1-BAY/SLOT/CCT 3-EXT_NUM 4-ALL 1-BAY/SLOT/CCT 3-EXT_NUM 3-BUSY_OUT 1-BAY/SLOT/CCT 3-EXT-NUM 4-LS_MEASURE 1-LOSS_LEVEL BAY/SLOT/CCT mW tone number 2-IMPULSE_RESP BAY/SLOT/CCT Silence test number 3-DISTORTION BAY/
Routine Maintenance Backing up Log and Trap Files using Kermit The Log file and Trap file are used for troubleshooting. Mitel Technical Support may request backups of these files should you call for assistance. You can use Kermit to back up the files one at a time. Or, you can download them along with other system files using Kermit (see page page 231). You can also send them to an FTP server or e-mail address (see page 230). Your communication package must support the Kermit protocol to perform a backup.
SX-200 ICP MX Technician’s Handbook Sending Logs and other System Files to an E-mail Address or FTP Server To send logs and other system files to an e-mail address, program the SMTP server IP address in Form 49, the recipient’s e-mail address in Form 52, and the system hostname in Form 47, Subform 01. (The system hostname must be a valid domain host name registered in your DNS, or listed in your SMTP e-mail server's Hosts file.
Routine Maintenance Retrieving Logs and other System Files using Kermit Use this procedure to retrieve the logs and system files via a direct or modem connection to the Maintenance port. The files are compressed in a .tar.gz file. Use WinZip® or other compression utility to open the file. Your communication package must support the Kermit protocol to retrieve logs and system files.
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Chapter 6 Basic Troubleshooting and Repair
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Basic Troubleshooting and Repair About this Chapter This chapter provides standard procedures for troubleshooting the most common problems in a voice-only SX-200 ICP. More advanced procedures, including ones for troubleshooting SX-200 ICP systems installed in a converged voice and data network, are provided in the next chapter. Go through this chapter before calling Mitel Technical Support.
SX-200 ICP MX Technician’s Handbook Troubleshooting Tools The table below lists the tools available to help you troubleshoot a SX-200 ICP system. Table 41: Troubleshooting Tools Level Tool Name Location Function Applies to Basic Logs SX-200 ICP Maintenance Provides a history of the software logs. SX-200 ICP software. Basic IMAT Maintenance or IMAT PC. Allows you to load a databases on the NSU PRI. PRI/QSIG NSUs. Basic LEDs Front of each unit. To provide overall status of unit.
Basic Troubleshooting and Repair Before you Contact Technical Support If you cannot find the source of the problem in this chapter, please collect the required information listed in the applicable section(s) before calling Mitel Technical Support (see “Technical Support - Mitel Dealers” on page 7 for the number to call). You will also need the additional information below before calling Technical Support: Serial number(s) of your equipment and software. Nature of the problem.
SX-200 ICP MX Technician’s Handbook General Troubleshooting Steps 1. Verify the status of the LEDs (Power, 10/100 Base TX Auto-MDIX, CIM Expansion Ports, etc.) See “Checking the System LEDs” on page 239. 2. From the Maintenance Terminal, review the Alarm details. Identify and fix each alarm. 3. For IP Phone and physical network connectivity problems: - Verify that the device has power. - Verify the status of the port link integrity LEDs at each end of the cable.
Basic Troubleshooting and Repair Checking the System LEDs Controller LEDs Figure 23: SX-200 ICP LEDs Table 42: Controller Status LEDs LED Power Hard Drive LED Status Meaning (All LEDs) ON Unit plugged in and operating normally. OFF Unit not plugged in OR unit is faulty. ON or Flashing Reading/writing data to/from the flash card (internal or external) or to hard disk. OFF No power OR no flash card or hard disk activity. FIM Top LED indicates the status of local FIM.
SX-200 ICP MX Technician’s Handbook Table 42: Controller Status LEDs (continued) LED Status LED CIM Flash Card Alarm LED Minor Alarm LED Major Alarm LED Critical Meaning (All LEDs) ON Communication link established and configured. Flashing Link established but not configured. OFF No power. Orange Flash card in use, do not remove. Orange (blinking) Flash card has not been properly formatted and the platform is having difficulty accessing it. Green Safe to remove Flash card.
Basic Troubleshooting and Repair NSU LEDs Figure 24: NSU LEDs Table 44: NSU Ethernet Port (LAN) Status LEDs LED Status Color Meaning LAN Flashing — LAN activity. MS (Message Status) ON Green Message link open to the system. OFF — Message link not open to the system. OR With L0/L1 LEDs marching: downloading. ST (Status) ON — Card is booting. OR Card is not operating. Flashing — Operational (flashes in 0.5 seconds intervals). OFF — Not operational.
SX-200 ICP MX Technician’s Handbook Table 45: NSU L0/L1 Status LEDs LEDs Meaning Left Right — ON (Red) No Layer 1. ON (Green) — D-channel established (PRI). OR Layer 1 established (T1). Flashing (Green) ON (Yellow) Alarm indication from far end. OFF ON (Yellow) Blue alarm from card (this is normal during link startup; PRI NA or response to yellow). Flashing (Green) — Layer 1 established (PRI). Flashing (Green) ON (Yellow) Alarm indication from far end.
Basic Troubleshooting and Repair Table 47: NSU CIM Status LEDs Top LED Status Meaning (All LEDs) ON Communication link synchronized with controller. Flashing BSP running. When top and bottom LEDs are alternating, NSU is powering up. Do NOT interrupt. OFF No power. ASU LEDs LED CIM LED Status Meaning (All LEDs) ON Communication link established and configured. Flashing Link established but not configured. OFF No power. ONS Circuits ON Circuit is in use.
SX-200 ICP MX Technician’s Handbook Troubleshooting Phones and Peripherals Problems If you cannot solve the problem using the following table, go through the steps on page 238. If you still can’t find the problem, call Mitel Technical Support. Table 48: Phone Connection Problems Troubleshooting Symptoms Probable Causes Corrective Action All IP PHones are not receiving power Controller not fully initialized Wait for the controller to fully initialize. The Power LED should be solid green.
Basic Troubleshooting and Repair Table 48: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Corrective Action Cannot make call over analog loop trunk (intermittent problem). System is sending the dialing digits too fast for Telco’s receiver on the LOOP trunk. Insert a one or two second delay in ARS: Modified Digit Table (Form 22) for the route used by analog loop trunk. No dial tone on set. Set is not programmed. In CDE, program the extension accordingly.
SX-200 ICP MX Technician’s Handbook Table 48: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Phone service is lost (IP Phones display SYSTEM BUSY when they go offhook), and a MOSS alarm appears in the CDE forms header. A database from another system with different MOSS options has been installed in the controller. Enable the correct options to restore phone service and clear the MOSS alarm. See “Enabling MOSS Options” on page 88..
Basic Troubleshooting and Repair NSU/PRI Troubleshooting If you cannot solve the problem using the following table, go through the steps on page 238. If you still can’t find the problem, call Mitel Technical Support. Table 49: NSU Troubleshooting Symptoms Can’t make calls over NSU trunks. Probable Causes Corrective Action CIM Cabling CIM connection requires a CAT 5 crossover cable. Connect the cable to the left CIM port on the NSU only.
SX-200 ICP MX Technician’s Handbook PRI Debug Commands Use the following commands to view logging and debugging information for PRI cards or NSUs connected to PRI trunks. To run the PRI debug commands 1. Using a serial cable, connect a PC to the maintenance port of the PRI card or NSU. 2. Run a VT100 terminal emulator such as HyperTerminal. Settings: 8 bits, no parity, no flow control, 1 stop bit, 38400 baud rate. 3.
Basic Troubleshooting and Repair Troubleshooting Analog Trunks If you cannot solve the problem using the following table, go through the steps on page 238. If you still can’t find the problem, call Mitel Technical Support.
SX-200 ICP MX Technician’s Handbook Troubleshooting Signaling Problems The following section covers problems caused by faulty trunk signaling. General Signaling & Supervision Concepts All trunks share similar basic handshaking functions. The actual signaling mechanism will vary with the trunk type. Seize: (request to make a call) The calling party initiates the call by requesting service from the called party. Seize Acknowledgment: (ready to receive) The called party indicates that the call can commence.
Basic Troubleshooting and Repair Figure 25: Loop Start Line/Trunk 251
SX-200 ICP MX Technician’s Handbook Table 51: Loop Start Line/Trunk Summary Loop Start Line PBX Outgoing Loop Start Line PBX Incoming Seize Tip-Ring leads activated (shorted); Loop Current flows in line 90Vac is applied to Ring lead in 2 sec on, 4 sec off cadence Seize Acknowledgment Loop Current and/or dial tone generated — Digits Loop Current toggled (Rotary) or DTMF — — — Audible Tones - Busy, Reorder, Ringback dependent upon digits dialed and called party condition — Signal Stop Dial Re
Basic Troubleshooting and Repair Ground Start Trunk The Ground Start Trunk serves most PBX-CO connections in an analog environment.
SX-200 ICP MX Technician’s Handbook Table 52: Ground Start Trunk Summary Signal Ground Start Trunk PBX Outgoing Ground Start Trunk PBX Incoming Seize Ring lead goes active.
Basic Troubleshooting and Repair Direct Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID applications; rarely in PBX-PBX Loop Tie trunk applications. This trunk uses current reversal to signal supervision information and provides digit flow capability in both directions, when the trunk is in the loop/tie mode.
SX-200 ICP MX Technician’s Handbook Table 53: Direct Inward Dial/Loop Trunk Summary Signal Seize DID/Loop Trunk PBX Outgoing Tip-Ring leads are activated (shorted); Loop Current flows in line DID/Loop Trunk PBX Incoming Tip-Ring leads are activated (shorted); Loop Current flows in line Seize Immediate Dial - Tip-Ring leads Acknowledgment stay active Outgoing Wink - Tip-Ring leads toggle Loop Current direction Delay Dial - Tip-Ring leads reverse Loop Current following seizure; reverse again when ready to
Basic Troubleshooting and Repair Ear & Mouth (E&M) Trunk You use the E&M trunk in Tie Trunk applications. The E&M trunks support all the signaling information. The Tip-Ring is used in a 2-wire operation shown in Figure 28, “E&M Trunk - Type (2-wire),” on page 258. Note: Type 1 may be used in a 2-or 4-wire operation. The Tip-Ring and Tip Rx-Ring Rx is used in a 4-wire operation shown in Figure 13 - E&M Trunk - Type V (4-wire).
SX-200 ICP MX Technician’s Handbook Figure 28: E&M Trunk - Type (2-wire) 258
Basic Troubleshooting and Repair Type V Type V is used in applications where short distance direct back-to-back operation is desired. The M-lead invert is required at both ends. Figure 29: E&M Trunk - Type V (4-wire) Table 54: E&M Trunk Summary Signal E&M Trunk PBX Outgoing E&M Trunk PBX Incoming Seize M lead goes active (voltage is dependent on Type I or Type V operation) E lead goes active Seize Acknowledgment Immediate Dial - E Lead stays idle. Outgoing Wink - E Lead toggles active/idle.
SX-200 ICP MX Technician’s Handbook Table 54: E&M Trunk Summary (continued) Signal E&M Trunk PBX Outgoing E&M Trunk PBX Incoming Stop Dial E lead goes active; goes inactive when ready to go — Receipt of Digits Audible Tones - Busy, Reorder, Ringback dependent upon digits dialed and called party condition Audible Tones - Busy, Reorder, Ringback generated and sent to calling party dependent upon digits received and called party condition Answer Supervision E lead goes active M lead goes active Di
Basic Troubleshooting and Repair Troubleshooting T1 Trunks (D4 DS-1) A T1 Trunk is a digital trunking standard that supports multiple users. Unlike analog trunks, the T-1 hardware signaling layer is independent of trunk usage; synchronization and signaling are dealt with separately. Figure 30: TI Trunk Synchronization Synchronization The T1 trunk establishes and maintains a connection between the two systems. Sampling clocks of each partner must be synchronized.
SX-200 ICP MX Technician’s Handbook Signaling Types Channel Associated Signaling T1 was originally designed to emulate 24 independent analog trunks. The Channel Associated signaling supports Loop Start, Ground Start, DID/ Loop, and E&M trunks. The function of each channel is decided and programmed at each end. All handshake signaling is done with bits (A&B) taken from the bit stream which are used to emulate the various analog trunk signals, (off-hook, on-hook, current reversal, etc.).
Basic Troubleshooting and Repair The S1 switch settings on the PRI Card shown in the following illustration inform the T1 module of the location of the clock source and must be set as indicated. Loopback Loopback is used to verify and locate the source of either a cable or a synchronization problem through the devices in a T1 transmission path. Devices in the T1 transmission path (PBX, CSU, Channel bank, smart jacks, etc.) will generally have some type of loopback mode.
SX-200 ICP MX Technician’s Handbook A&B bits Taken from each of the 24 Channels to emulate the various analog trunk signalling conditions (off-hook, on-hook, disconnect supervision, etc.) in either Superframe or Extended Superframe (ESF) format. Note: ESF is supported by the T1 module on the BCCIII card only.
Basic Troubleshooting and Repair Table 56: A-B Bit Signaling Example (T1/CO) Transmit Receive State A B A B Idle state 0 1 1 * PBX grounds ring (wait for dial tone) 0 0 1 * CO ground tip (dial tone applied) 0 0 0 * PBX closes loop and removes ring ground 1 1 0 * DP 1 0 * 1 1 0 * Idle state 0 1 1 * CO ground tip (interval between ringing) 0 1 0 1 CO ground tip (during ringing application) 0 1 0 0 PBX presents call 0 1 0 1 PBX answers call 1 1 0 * Ta
SX-200 ICP MX Technician’s Handbook Troubleshooting Voice Mail If voice mail is not working properly, refer to the chart below for suggestions on corrective action. If you are experiencing symptoms that are not listed here, call your dealer for assistance. To check the amount of disk space voice mail messages are using and the status of the voice mail ports, use the Maintenance terminal REPORTS function.
Basic Troubleshooting and Repair Table 57: Voice Mail Troubleshooting (continued) Symptom/Trouble Corrective Action Internal callers occasionally reach the Operator (or other designated overflow point for the voice mail port hunt group) when calling the auto attendant. All voice mail ports are busy. Try again later. All voice mail ports are busy. Try again later.
SX-200 ICP MX Technician’s Handbook SX-200 ICP Property Management System Interface The SX-200 ICP Property Management System (PMS) interface collects and sends the following Hotel/Motel information to a customer’s PMS computer through the LAN. • Maid and room status • Guest check-in and check-out • Guest name • Auto wake-up and message waiting • PMS related maintenance logs. Property Management System Messages A PMS message is a string of ASCII text characters.
Basic Troubleshooting and Repair The following is a PMS message format that enables a telephone’s message waiting lamp. ^B Start Transaction STX The CTRL (^) B character signals the start of a PMS message M W space 1 space Function Code Status Code The MW followed by a space indicates that the PMS requests a message waiting function 1 followed by a space turns on the message waiting lamp.
SX-200 ICP MX Technician’s Handbook Table 58: PMS Keyboard Commands Commands PMS Keyboard Keys Comments Enquire (ENQ) ^E Acknowledged (ACK) ^F Not Acknowledged (NAK) ^U Start Transaction (STX) ^B End Transaction (ETX) ^C Check In ^BCHK1 XXXXX^C Check Out ^BCHK0 XXXXX^C Add Name ^BNAM1 a-z XXXXX^C Replace Name ^BNAM2 a-z XXXXX^C Delete Name ^BNAM3 a-z XXXXX^C Send Message ^BMW 1 XXXXX^C Insert a space before and after the digit 1.
Basic Troubleshooting and Repair SX-200 ICP and PMS Cannot Communicate If the SX-200 ICP PMS interface and the customer’s PMS computer cannot communicate, the system will generate PMS related maintenance log messages. Typically, PMS maintenance log messages will identify • Operating status of the PMS • Invalid start (STX) and end (ETX) of text message characters • Invalid function code message characters • Invalid status code message characters • Invalid room number message characters.
SX-200 ICP MX Technician’s Handbook 3. Type the PMS message required to light a telephone’s message waiting lamp, using CAPITAL letters only. See the following example. ^B M W space Start Trans- Function Code action STX (CTRL B) 1 space x x x x x Status Code Station’s Extension (Room) 1 = ON Number 0 = OFF Enter the telephone’s extension number (5 digits with leading spaces). ^C End Transaction ETX (CTRL C) 4. Verify that the telephone’s message waiting lamp is lit.
Chapter 7 Advanced Troubleshooting and Repair
SX-200 ICP MX Technician’s Handbook 274
Advanced Troubleshooting and Repair About this Chapter This chapter provides advanced procedures to help you identify and troubleshoot common problems involving the following: • Network connectivity and performance • IP Phone registration • Audio quality • IP trunking Go through this chapter before calling Mitel Technical Support. Note: The maintenance and troubleshooting of your LAN/WAN network maintenance is the responsibility of your network provider.
SX-200 ICP MX Technician’s Handbook General Network Troubleshooting It is beyond the scope of this document to cover everything you need to know to diagnose and eliminate network faults. The information provided here is only an overview of network troubleshooting. For more information, see the SX-200 ICP Technical Documentation and the IP Technology Reference companion to the Advanced Installation and Maintenance Course.
Advanced Troubleshooting and Repair Where does the problem lie? Within the LAN infrastructure, WAN infrastructure, routing between subnets (VLAN's), certain Layer 2 switches, certain ports on the Layer 2 switch, connection to the SX-200 ICP, etc.? Isolate (if possible and after hours). If the problem is reproducible, then disconnect voice from the LAN (if it’s a data problem) or the LAN from voice (if it’s a voice problem) and retry scenario.
SX-200 ICP MX Technician’s Handbook Troubleshooting IP Phone Connectivity Using a network analyzer to debug If a network analyzer is required to debug an IP Phone it will be necessary to use an Ethernet tap to ensure that the port settings are not compromised or changed. For example: using a shared hub to allow the analyzer to “see” packets being delivered to a Layer 2 port will change connectivity to the port to 10 MB half-duplex.
Advanced Troubleshooting and Repair - Press “v” repeatedly until the INPUT MASK prompt appears. - Enter the same mask as set for your network— example, 255.255.255.000 - Press “v” repeatedly until the INPUT GATEWAY appears. - Enter the IP address of your Gateway—example, 192.168.1.1 - Press “v” repeatedly until PERFORM PING TEST prompt appears. - Press “#” to indicate Yes.
SX-200 ICP MX Technician’s Handbook 3. If you still can’t find the problem, call Mitel Technical Support.
Advanced Troubleshooting and Repair Table 59: IP Phone Registration Troubleshooting (continued) Error Message on Display DHCP discovery OR DHCP OFFER X REJ DHCP Discovery OR DHCP OFFER X REJ (VLAN) (after releasing the first IP from the native DHCP server) Probable Cause Corrective Action DHCP server does not have enough IP addresses. Create a larger scope with more IP addresses on the DHCP server.
SX-200 ICP MX Technician’s Handbook Table 59: IP Phone Registration Troubleshooting (continued) Error Message on Display DHCP Discovery OR DHCP OFFER X REJ (VLAN) (after releasing the first IP from the native DHCP server) Probable Cause Corrective Action The DHCP server is acting up and cannot assign IP addresses for the corresponding subnet even though there are enough IP addresses. For a Microsoft DHCP server, reboot the server.
Advanced Troubleshooting and Repair Table 59: IP Phone Registration Troubleshooting (continued) Error Message on Display TFTP load failure Probable Cause Option 125/43 (Option 128 prior to Release 4.0) is not set up to point to the right TFTP server (Controller). Corrective Action Check the DHCP server, and confirm that the sw_tftp tag in option 125/43 (option 128 prior to Release 4.0) is pointing to the right TFTP server (usually the SX-200 ICP system IP address).
SX-200 ICP MX Technician’s Handbook Table 59: IP Phone Registration Troubleshooting (continued) Error Message on Display Waiting for link OR Lost link to Server TFTP Fail (Remote IP phone (statically programmed IP address) cannot access the SX-200 ICP across the WAN). Probable Cause Corrective Action IP phone fails to receive Verify if the network or the controller is Keepalive message in down. 30 seconds. There is electrical interference.
Advanced Troubleshooting and Repair Assigning Static IP Addresses to IP Phones To navigate through the set prompts: • Use the Volume Down key to move to the next field. • Use the Volume Up key to go back to the previous field. • Use the * key to move backwards within a field (to correct an error). • Use the # key to insert a decimal character and move to the next IP address field. To set static IP address on the IP telephones: 1.
SX-200 ICP MX Technician’s Handbook 8. Enter the customer-supplied static IP PDA address. Press the Volume Down key to move to the next field. The INPUT SUBNET MASK prompt appears. 9. Enter the subnet mask and press the Volume Down key to move to the next field. The INPUT DEFAULT GATEWAY prompt appears. 10. Enter the IP address of the Router and press the Volume Down key to move to the next field. The INPUT RTC ADDRESS prompt appears. 11.
Advanced Troubleshooting and Repair 17. To enter the IP address of the debugging utility, press #, enter the address and then press the Volume Down key to move to the next field. If you do not want to enter this information, press *. The STORE IN NVRAM? prompt appears. 18. To store parameters in non-volatile RAM, press # This ensures that your static settings will be used when the set is powered-up and when the FLASH software is upgraded. If you do not want to store the static settings in NVRAM, press *.
SX-200 ICP MX Technician’s Handbook Launching the IP Phone Analyzer 1. Click Start on the Windows taskbar. 2. Point to Programs. 3. Click Mitel IP Phone Analyzer. For detailed information on using the IP Phone Analyzer, refer to its Online Help. Enabling Tool Analysis From the IP Phone Analyzer Tool: 1. Select Commands, and then Register Set. 2. Enter the IP address of the IP phone. From the IP phone: • Reboot the phone (by removing and restoring power) to add the IP address of the PC to the phone.
Advanced Troubleshooting and Repair Troubleshooting Phone Audio Quality To Troubleshoot Phone Audio Quality: 1. Go to the table below. 2. If you cannot solve the problem using the table, go through the steps on page 238. 3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the following information on hand before calling: • Setup scenario • Is there a common denominator (router, only one side of subnet, etc.
SX-200 ICP MX Technician’s Handbook Table 60: Audio Quality Problems Troubleshooting Symptoms Probable Cause Corrective Action Excessive noise Faulty cabling Check for cabling problems. One way audio between Remote IP to TDM (VM) No gateway IP address programmed in the controller. Make sure that the gateway IP address is programmed properly. Distorted audio only on NSU Voice encoding is not inverted. 1. For T1, enable invert for Voice encoding in link descriptor. 2.
Advanced Troubleshooting and Repair Table 60: Audio Quality Problems Troubleshooting (continued) Symptoms Broken Audio, intermittent (IP trunks only) Echo between IP Phones Probable Cause Corrective Action Handsfree on the far end. Ensure that neither device is using Handsfree. Some handsfree phones only operate at half duplex. Packet loss, jitter via network. 1. Identify the speech path between the two end points, including router, switch WAN in the audio stream. 2.
SX-200 ICP MX Technician’s Handbook Troubleshooting IP Trunks The tools and techniques used to troubleshoot connectivity problems with IP Phones also apply to IP trunks. Other problems with IP trunks, such as poor voice quality and traffic congestion, are often the result of incorrect CDE programming or insufficient bandwidth. The following sections summarize the programming requirements and provide guidance on addressing problems with connectivity and other quality of service concerns.
Advanced Troubleshooting and Repair Form 13 Trunk Circuit Descriptor - There should be a descriptor number with Trunk Type T1 E&M for the IP Trunks. All IP trunks enabled should be programmed here and have a Comment identifying them as IP trunks for future reference. Form 15 Dial In Trunk - Ensure that COS 7 is programmed for the IP Trunks along with the correct Circuit Descriptor (CDN) that was created in Form 13.
SX-200 ICP MX Technician’s Handbook Considerations: a. Is one IP Trunk route the primary route used, and if the far end node is down, will it use the other IP Trunking Route (assumes a three node network)? If so, then Max calls could be set to 24 on both routes since you will only use one route at any given time. b. If both routes will be used and traffic is assumed to be higher (e.g., eight calls per route at any given time), then the Max calls would more likely be set to 12 or lower.
Advanced Troubleshooting and Repair Troubleshooting System Boot Failure During the setting of IP address or inadvertent system corruption, incorrect boot parameters may be entered and system operation is jeopardized. Correct information is essential for full functionality. If you are uncertain about current boot parameters, halting the system during boot up and entering a "c" at the [VxWorks Boot]: prompt will allow access to the required information.
SX-200 ICP MX Technician’s Handbook PRI Card 38400 VT100 terminal emulation Parameter Setting boot device flash processor number 0 host name file name vxworks inet on ethernet (e) 192.168.20.20:ffffff00 inet on backplane (b) host inet (h) gateway inet (g) 192.168.20.1 user (u) ftp password (pw) (blank = use rsh) flags (f) 0x0 target name (tn) pricarda3c5 startup script (s) other (o) NSU flash,c:/,xqt,sx2c-na.
Advanced Troubleshooting and Repair Bay Control Card III - Peripheral Bay Parameter Setting boot device flash processor number 0 host name file name vxworks inet on ethernet (e) 192.168.60.115:ffffff00 inet on backplane (b) host inet (h) gateway inet (g) user (u) ftp password (pw) (blank = use rsh) flags (f) 0x0 target name (tn) startup script (s) other (o) flash,c:\,xqt,sx2c-bri.
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Appendix A Default Database Values
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Default Database Values Default Database Table 61: CDE Forms FORM NUMBER 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 FORM NAME System Configuration Feature Access Codes COS Define System Options/System Timers Tenant Interconnection Table Tenant Night Switching Control Console Assignments Attendant LDN Assignments Desktop Device Assignments Pickup Groups Data Circuit Descriptor Data Assignment Trunk Circuit Descriptors Non-Dial-In Trunks Dial-In Trunks Trunk
SX-200 ICP MX Technician’s Handbook Table 61: CDE Forms (continued) FORM NUMBER 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 FORM NAME CDE Data Print Account Code Entry Directed IO Global Find Access Code Modem Assignment Guest Rm SUPERSET Keys Template ACD Keys Template ACD Agent Groups ACD Supervisors ACD Paths T1 Link Descriptors T1 Link Assignment Network Synchronization Not Used Key System Toll Control DHCP Parameters Voice Networking Voice mail Mailboxes Voice mail Distrib
Default Database Values Default Database Values This section lists the values in the default CDE database. Only forms with data in them are listed. Note: The controller is identified as the “IP Bay” in some CDE forms. The default bay number of the IP bay is bay 1. However, when an SX-200 EL/ML database is installed to migrate the system to an SX-200 ICP, the IP bay becomes bay number 8.
SX-200 ICP MX Technician’s Handbook FEATURE FEATURE NAME ACCESS CODE 12 Paging Access To Default Zone(s) *12 13 Paging Access To Specific Zones *13 14 TAFAS - Any *14 15 TAFAS - Local Tenant *15 16 Hold Pickup Access (Attendant Hold Slots) *16 17 Console Lockout Access Code 18 Maintenance Functions (Test Line) 19 Direct Inward System Access 20 Callback Busy <> 21 Call Hold *21 22 Call Hold Retrieve (Local) *22 23 Call Hold Retrieve (Remote) *23 24 Abbreviat
Default Database Values FEATURE ACCESS CODE FEATURE NAME 49 Key System - Group Page - Meet Me Answer 50 Key System - Direct CO Line Select 51 Key System - Store Personal Speed Call *51 52 Key System - Retrieve Personal Speed Call *52 53 Double Flash over Trunk 54 Analog Network Accept Call Forward Data 55 Analog Network Accept Call Forward Reason *49 56 Headset Mode On/Off 57 Call Park Orbit Retrieve 58 IP Set Registration PIN *** 59 IP Set Replacement PIN ### *57 60 IP Set
COS6 - VOICE MAIL COS7 - IP TRUNK 30 30 30 30 30 30 30 30 30 30 30 117 Attendant-Timed Recall (Camp-On) 5 - 240 s; 0=Disable 30 30 30 30 30 30 30 118 Attendant Call Forward - No Answer Timer 10 - 240 s. 30 30 30 30 30 30 30 119 Attendant Tone Signaling X X X X X COS4 - CONSOLE 30 30 106 Attendant New Call Tone COS3- SUB-ATT.
X X X X X 208 Call Forwarding - External X X X X 209 Call Forwarding – Always X X X X X COS7 - IP TRUNK COS4 - CONSOLE X X COS6 - VOICE MAIL COS3- SUB-ATT.
COS7 - IP TRUNK COS6 - VOICE MAIL COS5 - LS TRUNK COS4 - CONSOLE COS3- SUB-ATT.
COS6 - VOICE MAIL COS7 - IP TRUNK COS5 - LS TRUNK COS4 - CONSOLE COS3- SUB-ATT.
COS3- SUB-ATT.
X X X COS7 - IP TRUNK 503 Display CLASS Name COS6 - VOICE MAIL X COS5 - LS TRUNK COS4 - CONSOLE X COS2 - ONS X COS OPTION / NAME COS1 - IP SET 502 Display ANI/DNIS/CLASS Information OPTION NUMBER COS3- SUB-ATT.
COS2 - ONS COS3- SUB-ATT.
COS7 - IP TRUNK COS6 - VOICE MAIL COS5 - LS TRUNK COS4 - CONSOLE COS3- SUB-ATT. COS2 - ONS COS OPTION / NAME COS1 - IP SET OPTION NUMBER Default Database Values 704 Incoming / Internal Modem Pooling Access 705 Automatic Overflow From Attendant 706 RESERVED 707 RESERVED 708 RESERVED 709 Follow External Call Forward 710 RESERVED 800 ANI Applies 801 Incoming Trunk Call Rotary X 802 Limited Wait for Dial Tone 803 SMDR - Drop Calls < n Digits (0...
COS7 - IP TRUNK COS6 - VOICE MAIL COS5 - LS TRUNK COS4 - CONSOLE COS3- SUB-ATT.
Default Database Values Form 04 - System Options OPTION NUMBER SYSTEM OPTIONS STATUS 01 Clock Format (example 16:00, 4:00, 4:00a) 12HR AM 02 Message Lamp Test Enable DISABLED 03 Single Paging Amplifier DISABLED 04 Message Waiting & Message Register Clear Print DISABLED 05 Verified Account Codes DISABLED 06 Analogue Networking SMDR DISABLED 07 Cancel 24-hour Message Waiting DISABLED 08 Five Digit SMDR DISABLED 09 Attendant Call Block DISABLED 10 Attendant Conference Beep DISA
SX-200 ICP MX Technician’s Handbook OPTION NUMBER 44 SYSTEM OPTIONS ACD Reports STATUS DISABLED 45 Disable PMS Logs ENABLED 46 Rotary Dial Digit Translation Plan 0-3 0 47 ARS Unknown Digit Length Time-out 2-60 seconds 5 48 Limited Wait For Dial Tone 5 49 Pseudo Answer Supervision Timer 10-60 seconds 50 Dialing Conflict Timer 2-10 seconds 5 51 Final Ring Time-out 1-30 minutes 1 1-15 seconds 20 52 Minimum Flash Timer 20-50 ms ( 10 ms inc ) 20 53 Maximum Flash Timer 20-150 ms
Default Database Values OPTION NUMBER SYSTEM OPTIONS STATUS 94 PRI Card: Min/Max DISABLED 95 PRI Card: Auto Min/Max DISABLED 96 Number of Links (0-8) 0 97 Support Softkey Access to Voicemail DISABLED 98 Support 3DN, 4DN and 400 series Set Types DISABLED 99 Fax Tone Detection DISABLED 100 Mitel Options Password 18642413 101 System Identity Code 17591 102 Feature Level (0..
SX-200 ICP MX Technician’s Handbook Form 05 - Tenant Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O * * * * * * * * * * * * * * * * * * * * * * * * 02 * O * * * * * * * * * * * * * * * * * * * * * * * 03 * * O * * * * * * * * * * * * * * * * * * * * * * 04 * * * O * * * * * * * * * * * * * * * * * * * * * 05 * * * * O * * * * * * * * * * *
Default Database Values Form 06 - Tenant Night Switching Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O . . . . . . . . . . . . . . . . . . . . . . . . 02 . O . . . . . . . . . . . . . . . . . . . . . . . 03 . . O . . . . . . . . . . . . . . . . . . . . . . 04 . . . O . . . . . . . . . . . . . . . . . . . . . 05 . . . . O . . . . . . . . . . . . .
SX-200 ICP MX Technician’s Handbook Form 09 - Desktop Devices Definition B/S/CCT TEN EXTN COS COR TYPE 1/01/01 1 100 1 1 5220 01 1/01/02 1 101 1 1 5220 01 1/01/03 1 102 1 1 5220 01 1/01/04 1 103 1 1 5220 01 1/01/05 1 104 1 1 5220 01 1/01/06 1 105 1 1 5220 01 1/01/07 1 106 1 1 5220 01 1/01/08 1 107 1 1 5220 01 1/01/09 1 108 1 1 5220 01 1/01/10 1 109 1 1 5220 01 1/01/11 1 110 1 1 5220 01 1/01/12 1 111 1 1 5220 01 1/01/13
Default Database Values B/S/CCT TEN EXTN COS COR TYPE 1/02/14 5020 1/02/15 5020 1/02/16 5020 1/02/17 5020 1/02/18 5020 1/02/19 5020 1/02/20 5020 1/02/21 5020 1/02/22 5020 1/02/23 5020 1/02/24 5020 1/03/01 5020 1/03/02 5020 1/03/03 5020 1/03/04 5020 1/03/05 5020 1/03/06 5020 1/03/07 5020 1/03/08 5020 1/03/09 5020 1/03/10 5020 1/03/11 5020 1/03/12 5020 1/03/13 5020 1/03/14 5020 1/03/15 5020 1/03/16 5020 1/03/17 5020 1/03/18 5020 1/03/19 5020 1/03
SX-200 ICP MX Technician’s Handbook B/S/CCT TEN EXTN COS COR TYPE 1/04/05 5020 1/04/06 5020 1/04/07 5020 1/04/08 5020 1/04/09 5020 1/04/10 5020 1/04/11 5020 1/04/12 5020 1/04/13 5020 1/04/14 5020 1/04/15 5020 1/04/16 5020 1/04/17 5020 1/04/18 5020 1/04/19 5020 1/04/20 5020 1/04/21 5020 1/04/22 5020 1/04/23 5020 1/04/24 5020 1/05/01 5020 1/05/02 5020 1/05/03 5020 1/05/04 5020 1/05/05 5020 1/05/06 5020 1/05/07 5020 1/05/08 5020 1/05/09 5020 1/05/10
Default Database Values B/S/CCT TEN EXTN COS COR TYPE 1/05/20 5020 1/05/21 5020 1/05/22 5020 1/05/23 5020 1/05/24 5020 1/07/01 5020 1/07/02 5020 1/07/03 5020 1/07/04 5020 1/07/05 5020 1/07/06 5020 1/07/07 5020 1/07/08 5020 1/07/09 5020 1/07/10 5020 1/07/11 5020 1/07/12 5020 1/07/13 5020 1/07/14 5020 1/07/15 5020 1/07/16 5020 1/07/17 5020 1/07/18 5020 1/07/19 5020 1/07/20 5020 1/07/21 5020 1/07/22 5020 1/07/23 5020 1/07/24 5020 1/09/01 5020 1/09
SX-200 ICP MX Technician’s Handbook B/S/CCT TEN EXTN COS COR TYPE 1/09/11 5020 1/09/12 5020 1/09/13 5020 1/09/14 5020 1/09/15 5020 1/09/16 5020 1/09/17 5020 1/09/18 5020 1/09/19 5020 1/09/20 5020 1/09/21 5020 1/09/22 5020 1/09/23 5020 1/09/24 5020 1/10/01 5020 1/10/02 5020 1/10/03 5020 1/10/04 5020 1/10/05 5020 1/10/06 5020 1/10/07 5020 1/10/08 5020 1/10/09 5020 1/10/10 5020 1/10/11 5020 1/10/12 5020 1/10/13 5020 1/10/14 5020 1/10/15 5020 1/10/16
Default Database Values B/S/CCT TEN EXTN COS COR TYPE PAGE NAME 1/11/02 1 302 6 1 VMAIL VMAIL 2 1/11/03 1 303 6 1 VMAIL VMAIL 3 1/11/04 1 304 6 1 VMAIL VMAIL 4 1/11/05 1 305 6 1 VMAIL VMAIL 5 1/11/06 1 306 6 1 VMAIL VMAIL 6 1/11/07 1 307 6 1 VMAIL VMAIL 7 1/11/08 1 308 6 1 VMAIL VMAIL 8 1/11/09 1 309 6 1 VMAIL VMAIL 9 1/11/10 1 310 6 1 VMAIL VMAIL 10 1/11/11 1 311 6 1 VMAIL VMAIL 11 1/11/12 1 312 6 1 VMAIL VMAIL 12 1/12/01 1
SX-200 ICP MX Technician’s Handbook Form 09 - Desktop Line Appearance Definition KEY TYPE DIR RING SEC DSS EXT NUM TRK NUM LABEL R# *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 100 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO Line In/Out Immed No 4 9 10 CO Line In/Out Immed No 5 9 12 CO Line In/Out Immed No 6 9 *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 1 9 04 CO Line In/Out Immed No 2 9
Default Database Values KEY TYPE DIR RING SEC DSS EXT NUM TRK NUM LABEL R# *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 105 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO Line In/Out Immed No 4 9 10 CO Line In/Out Immed No 5 9 12 CO Line In/Out Immed No 6 9 *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO Line In/Ou
SX-200 ICP MX Technician’s Handbook KEY TYPE DIR RING SEC DSS EXT NUM TRK NUM LABEL R# *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 110 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO Line In/Out Immed No 4 9 10 CO Line In/Out Immed No 5 9 12 CO Line In/Out Immed No 6 9 *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO
Default Database Values KEY TYPE DIR RING SEC DSS EXT NUM TRK NUM LABEL R# *01 Prime In/Out Immed No 02 CO Line In/Out Immed No 1 9 04 CO Line In/Out Immed No 2 9 06 CO Line In/Out Immed No 3 9 08 CO Line In/Out Immed No 4 9 10 CO Line In/Out Immed No 5 9 12 CO Line In/Out Immed No 6 9 *01 Prime In/Out Immed No 116 *01 Prime In/Out Immed No 117 *01 Prime In/Out Immed No 118 *01 Prime In/Out Immed No 119 *01 Prime In/Out Imm
SX-200 ICP MX Technician’s Handbook Form 09 - Paging Groups [PAGING GROUP: 01] [ ] EXTN BAY SLT CCT 100 01 01 01 101 01 01 02 102 01 01 03 103 01 01 04 104 01 01 05 105 01 01 06 106 01 01 07 107 01 01 08 108 01 01 09 109 01 01 10 COMMENTS Form 10 - Pickup Groups ****** CDE DATA PRINT OPTION 10 FORM IS EMPTY ****** Form 11 - Data Circuit Descriptor [DESCRIPTOR NUMBER : 1] PARAMETER VALUE Session Inactivity Disconnect Timer 0 - 255 minutes 0 Guard Timer 2
Default Database Values [DESCRIPTOR NUMBER : 1] PARAMETER VALUE ASYNC: Flow Control XON/OFF ASYNC: XON Character ( 0 - 127, decimal value of ASCII code ) 17 ASYNC: XOFF Character ( 0 - 127, decimal value of ASCII code ) 19 ASYNC: Break Key Function SYSATT ASYNC: PBX Attention Character ( 0 - 127 ) 4 ASYNC: Parity ODD ASYNC: Character Length ( 7 - 8 ; 8 bits implies no parity ) 7 ASYNC: Number of Stop Bits ( 1 - 2 ) 1 ASYNC: Autobaud To Host Character 1 ( 0 - 127 ) 13 ASYNC: Autobaud To
SX-200 ICP MX Technician’s Handbook Form 13 - Trunk Circuit Descriptor [ AMB TRUNK: 1 ] OPTION NAME [SUPERVISION PARAMETER] STATUS Reverse to Idle NO Far-end gives answer supervision NO Inhibit automatic supervision NO No seize alarm NO No release alarm NO Line length LONG Save Busy-Out Status YES Impedance COMPLEX Calling party disconnect timer 1 - 12 minutes 5 100 - 9900 ms ( 100 ms inc ) 500 0 - 3000 ms ( 100 ms inc ) 800 6 - 10 seconds 6 Ignore remote disconnect NO Disconn
Default Database Values [ T1 E&M TRUNK: 7 ] OPTION NAME Wink timer STATUS 150 - 300 ms ( 50 ms inc ) 200 Outgoing start type WINK Digit outpulsing ratio 60/40 Outpulse delay timer 100 - 2000 ms ( 100 ms inc ) 800 Flash timer 200 - 700 ms ( 100 ms inc ) 300 Flash type LOOP FSH Flash over trunk NO Interdigit timer 300 - 800 ms ( 100 ms inc ) 800 Wait for delay timer 300 - 5000 ms ( 100 ms inc ) 5000 Remote end is a satellite NO Remote end is a satellite with OPS lines NO Direct ac
SX-200 ICP MX Technician’s Handbook Form 14 - Non Dial-In Trunks BAY SLT CCT COS TEN DAY N1 N2 CDN TK NUM TK NAME COMMENTS 1 06 01 1 06 02 1 06 03 1 06 04 1 06 05 1 06 06 1 06 07 1 06 08 1 06 09 1 06 10 1 06 11 1 06 12 1 06 13 1 06 14 1 06 15 1 06 16 1 06 17 1 06 18 1 06 19 1 06 20 1 06 21 1 06 22 1 06 23 1 06 24 1 06 25 1 06 26 1 06 27 1 06 28 1 06 29 1 06 30 1 13 07 5 1 1 1 LINE 1 1 13 08 5 1 1 2 L
Default Database Values Form 15 - Dial-In Trunks BAY SLT CCT COS COR TEN 1 06 01 1 06 02 1 06 03 1 06 04 1 06 05 1 06 06 1 06 07 1 06 08 1 06 09 1 06 10 1 06 11 1 06 12 1 06 13 1 06 14 1 06 15 1 06 16 1 06 17 1 06 18 1 06 19 1 06 20 1 06 21 1 06 22 1 06 23 1 06 24 1 06 25 1 06 26 1 06 27 1 06 28 1 06 29 1 06 30 1 13 13 1 13 14 1 13 15 1 13 16 1 13 17 1 13 18 N M X CDN TK TK COMMENTS NUM NAME 335
SX-200 ICP MX Technician’s Handbook Form 16 - Trunk Groups [GRP:01-LOCAL ] [SMDR ][TERM] TK BAY SLT CCT NUM 6 01 13 12 5 01 13 11 4 01 13 10 3 01 13 09 2 01 13 08 1 01 13 07 COMMENTS Form 17 - Hunt Groups [GRP 01:300 ] [TERM ]STN/SET ] EXT BAY NUM SLT CCT 301 01 11 01 302 01 11 02 303 01 11 03 304 01 11 04 COMMENTS Form 17 - Hunt Group Options [GRP 01:300 ] [TERM ] STN/SET ] Name OPTIONS VMail Overflow Record-a-Call: Maximum Port Usage (1-20) 0 System Greet
Default Database Values Form 18 - Miscellaneous System Ports ENTRY DESCRIPTION BAY SLT CCT SCT 01 Music On Hold 01 13 29 01 02 Pager 1 01 13 30 02 03 Pager 2 04 Pager 3 05 Pager 4 06 Pager 5 07 Pager 6 08 Pager 7 09 Pager 8 01 13 29 01 10 Pager 9 11 Minor Alarm 12 Major Alarm 13 Critical Alarm 14 Night Bell 01 15 Night Bell 02 16 Night Bell 03 17 Night Bell 04 18 Night Bell 05 19 Night Bell 06 20 Night Bell 07 21 Night Bell 08 22 Night Bell 09 2
SX-200 ICP MX Technician’s Handbook Form 19 - Call Rerouting Table [TENANT : 01] TYPE OF CALL DAY N1 N2 Station Dial 0 Routing 100 100 100 Priority Dial 0 Routing 100 100 100 ----- ----- 300 300 300 Call Forward Busy Number For This Tenant 300 300 300 Call Forward No Answer Number For This Tenant 300 300 300 DID Recall Points On Busy DID Recall Points On No Answer DID Routing For Calls Into This Tenant DID Illegal # Intercept For This Tenant DID Vacant Number Routing For This Tenan
Default Database Values Form 20 - ARS COR Group Definition COR GROUP COR GROUP MEMBERS (SEPARATE WITH SPACES) 01 1 COMMENTS Form 21 - ARS Day Zone Definition DAY ZONE 01 SUN. * MON. * TUE. * WED. * THU. * FRI. * SAT.
SX-200 ICP MX Technician’s Handbook Form 28- Form Access Restriction FORM NAME 01 = SYSTEM CONFIGURATION INST R/W MAINT1 MAINT2 R/W none none SUPER none ATT none 02 = FEATURE ACCESS CODES R/W R/W none none 03 = COS DEFINE R/W R/W none none none 04 = SYS OPTIONS/SYS TIMERS R/W R/W none none none 05 = TENANT INTERCONNECTION R/W R/W none none none 06 = TENANT NIGHT SWITCHING R/W R/W none none none 07 = CONSOLE ASSIGNMENTS R/W R/W none none none 08 = ATTENDANT LDN A
Default Database Values FORM NAME INST MAINT1 MAINT2 SUPER ATT 38 = ACD KEYS TEMPLATE R/W R/W none none none 39 = ACD AGENT GROUPS R/W R/W none none none 40 = ACD SUPERVISORS R/W R/W none none none 41 = ACD PATHS R/W R/W none none none 42 = T1 LINK DESCRIPTORS R/W R/W none none none 43 = T1 LINK ASSIGNMENT R/W R/W none none none 44 = NETWORK SYNCHRONIZATION R/W R/W none none none 45 = BRI TRUNK ASSIGNMENTS R/W R/W none none none 46 = KEY SYSTEM TOLL CONT
SX-200 ICP MX Technician’s Handbook Form 30 - Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 * * * * * * * * * * * * * * * * * * * * * * * * 02 * * * * * * * * * * * * * * * * * * * * * * * * * 03 * * . . . . . . * * * * * * * * * * * * * * * * * 04 * * . . . . . . * * * * * * * * * * * * * * * * * 05 * * . . . . . .
Default Database Values Form 30 - Device Interconnection Translation Table ENTRY NUM DEVICE TYPE DESCRIPTION 01 Station/Set INTERCONNECT NUM 1 02 Console 2 03 Loop Start Trunk 3 04 Ground Start Trunk 4 05 DID/Tie Trunk 5 06 E&M Trunk ( 2-Wire or 4-Wire ) 6 07 RESERVED 7 08 RESERVED 8 09 RESERVED 9 10 RESERVED 10 11 RESERVED 11 12 RESERVED 12 13 RESERVED 13 14 RESERVED 14 15 RESERVED 15 16 RESERVED 16 17 RESERVED 17 18 RESERVED 18 19 RESERVED 19 20
SX-200 ICP MX Technician’s Handbook Form 35 - Global Find Access Code Table ACCESS CODE DEFINED BAY SLT CCT SCT MULTIPLE APP.
Default Database Values ACCESS CODE DEFINED BAY SLT CCT SCT MULTIPLE APP.
SX-200 ICP MX Technician’s Handbook ACCESS CODE DEFINED BAY SLT CCT SCT MULTIPLE APP.
Default Database Values [LINK DESCRIPTOR NUMBER : 1] Protocol IN / OUT GOING VALUE (DMS250, NI2, 4ESS, DMS100) DMS100 Protocol Variant (NI2-Bellcore, NI2-5Ess, and NI2-GTD5, None) None Network/User (Network, User) User Unknown Numbering Plan (Enabled, Disabled) Disabled Bearer Capability Voice (Per-Call, 3.
SX-200 ICP MX Technician’s Handbook Form 47 Subform 02 - DHCP Server SUBNET NAME [BAY 1-DHCP SERVER ENABLED] 192_168_1_subnet SUBNET IP 192.168.001.000 BIT MASK 255.255.255.000 Form 47 Subform 02 - Expand DHCP Subnet NAME [BAY 1] 192_168_1_range IP RANGE [192_168_1_subnet] LEASE TIME 192.168.001.010 - 192.168.001.250 08 HOURS Form 47 Subform 02 - DHCP Options OPTIONS [COMMON] FORMAT VALUE [BAY 1] 3-Router IP ADDRESS 192.168.1.1 128-IP Phone TFTP Server IP ADDRESS 192.168.1.
Default Database Values VOICEMAIL OPTION DID Server VALUE RESERVED Automatic DID Number Assignment RESERVED Synchronization of Greetings SYSTEM DAY/NIGHT Open Time (HH:MM)(Sun..Sat) 00:00 09:00 09:00 09:00 09:00 09:00 00:00 Close Time (HH:MM)(Sun..
SX-200 ICP MX Technician’s Handbook Form 50 Subform - Notification MBOX# NOTIFICATION # 0 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 999 NOTIF TYP EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION N SCHED OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF U ACC RESERVED N N
Default Database Values MBOX# FWD 113 NO 114 NO 115 NO 116 NO 117 NO 118 NO 119 NO EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL (Page 2 of 2) Form 52 - EMAIL OWNER EMAIL ADDRESS [SMTP SERVER: 000.000.000.
SX-200 ICP MX Technician’s Handbook Form 54 Calling Party Number EXT NUMBER DEFINED 100 SUPERSET 101 SUPERSET 102 SUPERSET 103 SUPERSET 104 SUPERSET 105 SUPERSET 106 SUPERSET 107 SUPERSET 108 SUPERSET 109 SUPERSET 110 SUPERSET 111 SUPERSET 112 SUPERSET 113 SUPERSET 114 SUPERSET 115 SUPERSET 200 Station 201 Station 202 Station 203 Station 301 SUPERSET 302 SUPERSET 303 SUPERSET 304 SUPERSET 305 SUPERSET 306 SUPERSET 307 SUPERSET 308 SUPERSET 309 SUPE
Default Database Values EXT NUMBER DEFINED 318 SUPERSET 319 SUPERSET 320 SUPERSET 321 SUPERSET 322 SUPERSET 323 SUPERSET 324 SUPERSET CALLING PARTY NUMBER (Page 2 of 2) Form 55 Incoming Digits INCOMING DIGITS DID PREFIX DAY N1 N2 TENANT 353
SX-200 ICP MX Technician’s Handbook 354
Appendix B Part Numbers
SX-200 ICP MX Technician’s Handbook 356
Part Numbers Table 62: Hardware (Options, Spares and FRUs) Part Number Description Notes 50004357 SX-200 ICP MX Controller With internal hard drive 50003724 Analog Main Card 50003725 Analog Option Card 50003726 Stratum 3 Clock Module 50003727 CompactFlash Memory Interface MMC 50003728 Dual DSP MMC 50004154 CompactFlash - 256MB 57008923 CompactFlash - 512MB 50003884 Fan 50003885 Power Supply 50003900 SX-200 NSU 50001267 SX-200 ASU 50005105 SX-200 ASU II 50005103 ONS Option Car
SX-200 ICP MX Technician’s Handbook Table 62: Hardware (Options, Spares and FRUs) (continued) Part Number Description 50000690 24VAC Power Adapter for 5010 IP, 5020 IP, 5215 IP and 5220 IP Phones 50002070 -48V Power Brick for 5200 series IP Phones PD-6024/AC PowerDsine 24PT In-line Power Unit for 5200 series IP Phones Notes (Page 2 of 2) Table 63: Software Part Number 50005463 Description Notes Rel. 4.
Part Numbers Table 64: Software Options (continued) Part Number Description 54000660 IP Set (1) 54000923 IP Set (4) 54000929 PC (2nd) Port on IP Sets 54000928 Phonebook 54000927 Recorded Announcement Device 54000050 Speak@Ease 54001353 Standard Unified Messaging 54000921 Voice Mail Box (1) 54000922 Voice Mail Boxes (4) 54000930 Voice Mail PMS Notes 9109-532-006-NA Centralized Voice Mail & Attendant S/W 9109-532-022-NA CLASS Sets 54000931 Email (SMTP) Client 9109-532-010-NA Fax Tone
SX-200 ICP MX Technician’s Handbook Table 64: Software Options (continued) Part Number Description Notes 9109-532-005-NA Remote S/W Download 9109-532-007-NA SS4000 Sets 9109-532-012-NA Support 3DN, 4DN and 400 series Set Types 9109-532-011-NA Support Softkey Access to Voicemail 54000950 Voice Mail Bilingual Prompts 54000951 Voice Mail Personal Contacts 54001761 Your Assistant Starter Kit Software and single user license 54002200 Your Assistant Upgrade Kit Single user 54002202 Your Assistant L
Part Numbers Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules Common Name Part Number Comments ONS/CLASS Line Card 9109-110-001-NA For Rotary and DTMF Telephones (12 circuits per card) ONS/CLASS Line Card (Blue Faceplate) 9109-110-002-NA For Rotary and DTMF Telephones (12 circuits per card) OPS Line Card 9109-040-000-SA 6 OPS Circuits per card Digital Line Card (Blue Faceplate) 9109-012-002-NA 12 DNIC Circuits per card Digital Line Card 9109-012-001-NA 12 DNIC Circuits pe
SX-200 ICP MX Technician’s Handbook Table 65: SX-200 Peripheral Cabinets, Interface Cards, and Modules (continued) Common Name Part Number Mitel Express Messenger 9109-080-001-NA Card (2-port) Comments All models use the same card and the number of ports enabled is determined by the software. For example, you can upgrade a 2-port card to a 4-port card by enabling the software with a passcode. Refer to the Mitel Express Messenger System Administration Manual (PN 9109-080-005-NA) for instructions.
Part Numbers Table 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets Marketing Name Part Number Comments Bay Control Card II 9109-017-001-SA Bay Control Card III 9109-117-001-NA DSP Module (single) 9180-510-006-NA Bay Power Supply 120 V ac 9109-008-000-SA Bay Power Supply 230 V ac 9109-008-002-NA System ID Module 50002212 Peripheral FIM Carrier II 9109-612-001-NA Peripheral Interface Module Carrier Card 9109-616-001-NA FIM Module 820NM Mult
SX-200 ICP MX Technician’s Handbook Table 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets (continued) Marketing Name PRI Card Package Part Number 50002285 Comments Includes: • PRI card • Dual link T1 PRI Module • software PRI Card 9109-615-001-NA PRI Card Software 9125-070-001-NA Fan Assembly - SX-200 RM Cabinet 9109-631-001-NA The carrier card for the PRI (Page 2 of 2) Table 67: Peripherals Part Number Description Notes 50002815 5201 IP Phon
Part Numbers Table 67: Peripherals (continued) Part Number Description Notes 50002823 5448 PKM PKM Kit (48 Key) Dark Gray (with SIM module) 50002824 5448 PKM PKM FRU (48 Key) Dark Gray 50002825 5422 PKM Interface Module 50001900 Mitel 5303 Conference Phone Black 50001903 Mitel 5303 Conference Phone Silver Mitel 5310/5310R Remote Control Mouse for IP Conf Unit 50001542 Wired remote control unit. Silver.
SX-200 ICP MX Technician’s Handbook Table 67: Peripherals (continued) Part Number Mitel 5310 IP Conference Unit Side Control for 5220/5224 Description Notes 50004461 For use on 5220 IP Phone. Used to connect 5310 IP Conference Saucer to 5220 IP Phone. Supports 5310 IP Conference Saucer, Silver (50004460) & 5310 IP Conference Saucer, Dark Grey (50004459). 24VDC Power Adapter required to power 5310 IP Conference Side Control for 5220 IP Phone.
Part Numbers Table 67: Peripherals (continued) Part Number Description Notes 9189-000-300-NA SUPERCONSOLE 1000 Light Gray attendant console 9189-000-301-NA SUPERCONSOLE 1000 Dark gray with a tilted, attendant console back-lit LCD display, English and French text available 9189-888-001-NA Console Handset Amplifier 50001754 5485 IP Paging Unit Plantronics Headsets See the Plantronics web site for available headsets Provides volume control for the SUPERCONSOLE 1000 handset.
SX-200 ICP MX Technician’s Handbook 368
Appendix C System Cabling
SX-200 ICP MX Technician’s Handbook 370
System Cabling Table 69: SX-200 ICP, Onboard Analog/DNIC Tip & Ring Assignments (Back Panel Amphenol Connector) Pins Pairs Circuit type Bay/Slot/ Circuit Comments 1/26 W-BL / BL-W ONS/CLASS 1/13/3 Default Extension #: 200 2/27 W-O / O-W ONS/CLASS 1/13/4 Default Extension #: 201 3/28 W-G / G-W ONS/CLASS 1/13/5 Available as upgrade option 4/29 W-BR / BR-W ONS/CLASS 1/13/6 Available as upgrade option 5/30 NOT USED 6/31 R-BL / BL-R DNIC 1/13/1 Subattendant Default Extension #: 19
SX-200 ICP MX Technician’s Handbook Table 71: Relay Connector Pinouts (Front Panel DB-9) Pin Bay/Slot/Circuit 1 1/13/29/1 (See Note) 2 3 Function Generic Relay Contact (normally open) Generic Relay Contact Return Not Used 4 1/13/29/2 5 6 Generic Relay Contact (normally open) Generic Relay Contact Return Not Used 7 1/13/30/1 8 9 Generic Relay Contact (normally open); see Note Generic Relay Contact Return Not Used Note: Programmed for Auxiliary Ringer (Night Bell) use in the default database.
System Cabling Table 73: CIM Port Pinouts Pin Signals Pin 1 RX + 5 2 RX - 6 3 TX + 7 4 Signal TX - 8 Note: The CIM ports are the same whether the card has a control end connection or a peripheral end connection. Connections from the control cabinet to the peripheral cabinet require Category 5 UTP (unshielded twisted pair) cable, with TX and RX pairs reversed.
SX-200 ICP MX Technician’s Handbook Table 76: NSU PRI - Pinouts for T1Line/Network Termination 374 Pin Line Termination Mode Network Termination Mode 1 Tx Ring Rx Ring 2 Tx Tip Rx Tip 3 Unused Unused 4 Rx Ring Tx Ring 5 Rx Tip Tx Tip 6 Unused Unused 7 Unused Unused 8 Unused Unused
System Cabling Table 77: ASU Tip/Ring Assignments Pin Pair Signal 1/26 W-BL / BL-W ONS Tip 1 / Ring 1 2/27 W-O / O-W ONS Tip 2/ Ring 2 3/28 W-G / G-W ONS Tip 3 / Ring 3 4/29 W-BR / BR-W ONS Tip 4 / Ring 4 5/30 S-W / W-S ONS Tip 5 / Ring 5 6/31 R-BL / BL-R ONS Tip 6 / Ring 6 7/32 R-O / O-R ONS Tip 7 / Ring 7 8/33 G-R / R-G ONS Tip 8 / Ring 8 9/34 BR-R / R-BR ONS Tip 9 / Ring 9 10/35 S-R / R-S ONS Tip 10 / Ring 10 11/36 BK-BL / BL-BK ONS Tip 11 / Ring 11 12/37 O-BK / BK-O
SX-200 ICP MX Technician’s Handbook Table 78: ASU II Connector Pinout 376 Pin Color Code 16 Port ONS 4 + 12 Port Combo 26/1 W/BL, BL/W ONS Tip Ring 1 ONS Tip Ring 1 27/2 W/O, O/W ONS Tip Ring ONS Tip Ring 28/3 W/G, G/W ONS Tip Ring ONS Tip Ring 29/4 W/BR, BR/W ONS Tip Ring ONS Tip Ring 30/5 W/S, S/W ONS Tip Ring ONS Tip Ring 31/6 R/BL, BL/R ONS Tip Ring ONS Tip Ring 32/7 R/O, O/R ONS Tip Ring ONS Tip Ring 33/8 R/G, G/R ONS Tip Ring ONS Tip Ring 34/9 R/BR, BR/R ONS Ti
System Cabling Table 79: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments J1, J2, J3, and J4 Slot / Plug Pin Lead Designation Pair Cct 26 W-BL 1 1 BL-W 27 W-O 2-J1 2 O-W or 28 W-G 4-J2 3 G-W or 29 W-BR 6-J3 4 BR-W or 30 W-S 8-J4 5 S-W 31 R-BL 6 BL-R 32 R-O 7 O-R 33 R-G 8 G-R 34 R-BR 9 BR-R 35 R-S 10 S-R 36 BK-BL 11 BL-BK 37 BK-O 12 O-BK 38 BK-G 2 3 4 5 6 7 8 9 10 11 12 ONS or DLC Cct T1 1 LS/GS Cct T1 1 R1 R1 T2 MM1 R2 M1 T3
SX-200 ICP MX Technician’s Handbook Table 79: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments (continued) J1, J2, J3, and J4 Slot / Plug Pin Pair 13 G-BK 39 BK-BR 14 BR-BK 40 BK-S 1-J1 15 S-BK or 41 Y-BL 3-J2 16 BL-Y or 42 Y-O 5-J3 17 O-Y or 43 Y-G 7-J4 18 G-Y 44 Y-BR 19 BR-Y 45 Y-S 20 S-Y 46 V-BL 21 BL-V 47 V-O 22 O-V 48 V-G 23 G-V 49 V-BR 24 BR-V 50 V-S 25 S-V Lead Designation Cct ONS or DLC Cct LS/GS Cct 1 T1 1 T1 1 LS/ CLASS Cc
System Cabling Table 80: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments J1, J2, J3, and J4 Slot / Plug Lead Designation Pair Cct MOH/ Pager Cct 26 W-BL 1 MIA1 1 1 BL-W MIB1 Pin DTMF Relay Cct 1 E&M Trunk T1 R1 27 W-O POA1 K5A1 TR1 2-J1 2 O-W POB1 K5B1 RR1 or 28 W-G PKA1 K6A1 E1 4-J2 3 G-W PKB1 K6B1 M1 or 29 W-BR 6-J3 4 BR-W 2 MIB2 or 30 W-S POA2 K5A2 TR2 8-J4 5 S-W POB2 K5B2 RR2 31 R-BL PKA2 K6A2 E2 6 BL-R PKB2 K6B2
SX-200 ICP MX Technician’s Handbook Table 80: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments (continued) J1, J2, J3, and J4 Slot / Plug Pin Pair Lead Designation Cct MOH/ Pager Cct 1 MIA1 1 13 G-BK 39 BK-BR 14 BR-BK MIB1 DTMF Relay Cct E&M Trunk SPARE 1 T1 R1 40 BK-S POA1 K5A1 TR1 1-J1 15 S-BK POB1 K5B1 RR1 or 41 Y-BL PKA1 K6A1 E1 3-J2 16 BL-Y PKB1 K6B1 M1 or 42 Y-O 5-J3 17 O-Y 2 MIB2 or 43 Y-G POA2 K5A2 TR2 7-J4 18 G-Y POB2
System Cabling Table 81: Music-on-Hold/Pager Unit Pinouts (Peripheral Cabinets) Wire Signal Color Description 32 MOH- R-O Music-on-Hold Inputs 7 MOH+ O-R 34 PAGE- R-BR 9 PAGE+ BR-R 36 PAGEREL(NC) BK-BL Page Relay, Normally Closed contact 11 PAGEREL(C) BL-BK Page Relay Common 37 PAGEREL(NO) BK-O Page Relay, Normally Open contact 12 PAGEREL(C) O-BK Page Relay Common 39 NIGHTBELL1- BK-BR Night Bell 1 relay contacts 14 NIGHTBELL1+ BR-BK 41 NIGHTBELL2- Y-BL 16 NIGHTBE
SX-200 ICP MX Technician’s Handbook 382
Appendix D Handling Fiber Optic Cables
SX-200 ICP MX Technician’s Handbook 384
Handling Fiber Optic Cables Guidelines for Handling Fiber Optic Cable • Never touch the tip of a fiber connector. Cleanliness of the connector ferrule (tip) is important for error-free transmission. • Always place the dust caps onto the connectors immediately after disconnecting. • You can clean the ferrule tips on the connectors with ethyl alcohol. • Fiber optic cables are often more easily installed and pulled than copper because of their light weight and flexibility.
SX-200 ICP MX Technician’s Handbook Operation The FIM has three functional sections: a transmitter, a receiver, and a control section. The transmitter section accepts data from the node in which it is installed. The data is converted to byte-interleaved format, and a checksum is calculated. The checksum byte is combined with the data and the frame synchronization information. The frame is encoded as serial data and transmitted on the fiber.
Appendix E Folio Views (E-Docs) Tips
SX-200 ICP MX Technician’s Handbook 388
Folio Views (E-Docs) Tips About Folio Views The documentation CD-ROM contains all of the technical information in an electronic file called an “infobase”. Folio Views, the infobase viewer, has powerful search capabilities that let you find information quickly and easily. Once you've found the information that you need, you can read it online, print sections, or export segments to word processing files. How do I print a procedure from the infobase? 1.
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SX-200 ICP MX Technician’s Handbook 392
Index Numerics 2nd port on IP Phones, enabling 171 6010 Teleworker Solution programming 155 A About advanced troubleshooting 275 About the SX-200 ICP 8 ACD, programming datasets 147 Administrator passcode 102 Administrator’s mailbox See System Administrator’s mailbox Advanced installation overview 169 Air Access Points 145 Alarm devices, connecting 76 Analog Main Board, replacing 196 Analog Option Board 25 Analog Option Board, installing 38 Analog trunks general signaling and supervision concepts 249 prog
SX-200 ICP MX Technician’s Handbook replacing 198 Command sequences, entering 218 Commands, maintenance report 224 system 220 traffic measurement 226 Common channel signaling 262 CompactFlash card loading software on 34 Computer configuring for connection 67 configuring Windows 2000 DHCP server 178, 180 connecting to Maintenance port 84 requirements 27, 84 Connecting phones and lines 67 Connectivity, IP phones troubleshooting 278 Connectors controller 23 required 27 Console See Attendant console Contacting
Index one DHCP server for multiple VLANS 177 one server for two VLANs 175 one server per VLAN 172 router on a stick 177 Diagnostic Function Commands 228 Dial-in trunks, programming 137 DID/loop trunk, troubleshooting 255 Direct inward dialing See DID/loop trunk Directories, for backups 199 Directory voice prompt 107 DISA trunks, programming 138 Distortion, measuring on LS lines 215 DNIC phones and lines 67 pinouts 67 programming DNIC circuits 108 DNIS 139 Documentation set 4, 5 documents on CD-ROM 4 Folio
SX-200 ICP MX Technician’s Handbook Forms checklist 292 database backup 199 default database configuration 16 default database values 303 list of 301 FRUsSee Part Numbers FTP backing up to remote server 199 setting up server 77 G General network troubleshooting 276 General signalling and supervision concepts 249 General troubleshooting steps 238 Greetings assigning RAD greetings to ports 100 recording RAD greetings 99 Ground start trunk, troubleshooting 253 Grounding stud 30 Guidelines handling fiber opti
Index ASU II 65 before you start 21 checklist 26 Clock Module 47 controller hard drive 45 DSP Module 40 Dual FIM Module 42 Dual T1/E1 Framer Module 44 FTP server 77 handling PCB cards 36, 191 IP Phones 68 Music on Hold 74 NSU 53 ONS/CLASS phones and lines 67 overview 29 paging/door opener 74 Peripheral Cabinet 56 phones and lines 67 PKM 70 Quad CIM Module 43 quick installation 21 quick installation tool 67 requirements 26 setting up a customer LAN 21 tools 26 verifying installation 79 Installing 201 IP add
SX-200 ICP MX Technician’s Handbook maintenance logs 227 Loop start line/trunk, troubleshooting 250 Loss levels, measuring on LS lines 215 LS Measurement Tool 215 LS/CLASS phones and lines 67 pinouts 67 M Mailboxes, naming 107 Maintenance backups 199 checking the system 190 Diagnostic Function commands 228 displaying card configuration 220 entering commands 218 installing an alternate database 201 log commands 227 logging in 219 logging out 219 logs commands 220 maintenance port 218 powering down system 1
Index one DHCP server for multiple VLANS 177 one DHCP server for two VLANs 175 one DHCP server per VLAN 172 requirements 28 router on a stick 177 setting up FTP server 77 Telnet connection to controller 85 Telnet requirements 218 troubleshooting 276 virtual LANs (VLANs) 172 Web Interface connection to controller 86 Network analyzer 278 Night Bells 76 Non dial-in trunks, programming 135 NSU COS options 117, 130 DIP switch 54 Dual FIM Module 25 installing 53 LEDs 241 MOSS options 118 powering down 192 poweri
SX-200 ICP MX Technician’s Handbook controller port pinouts 67 debug option 238 default database configuration 16 deleting 112 four-digits extension number 201 installing 67 network analyzer 278 PKM 70 programmable keys 92, 93 programming analog devices to SIM2 116 programming features 90 programming multi-line sets 115 registration 279 removing static IP address 287 replacing IP phones 208, 212 restarting 213 subattendant sets 108 Symbol MiNET Wireless Phones 145 Symbol Netvision MiNET Phone 4 troubleshoo
Index 6010 Teleworker Solution 155 ACD dataset 147 analog device to SIM2 116 analog trunks 135 ANI/DNIS On Incoming Trunks 139 attendant console 108 auto program sets 111 CLASS trunks 143 computer requirements 84 customer data 84 deleting device 112 dial-in trunks 137 DISA trunks 138 DNIC circuits 108 Embedded PRI 129 enabling MOSS options 88 External Call Forward 160 FTP server 77 Hotel/Motel circuit descriptor 147 multi-line set 115 Music on Hold 74 non dial-in trunks 135 paging/door opener 74 phone feat
SX-200 ICP MX Technician’s Handbook Repairs See Troubleshooting Replacing Analog Main Board 196 Clock Module 198 DSP Module 198 Dual FIM 198 hard drive 195 IP phones 208, 212 Reset system 193 Restarting IP Phones 213 Return of Merchandise Authorization (RMA) 6 S S1 Switch Setting 262 Safety Instructions 4, 7 Searching Folio Views 390 Serial port converter 149 Server one DHCP server for multiple VLANS 177 one DHCP server for two VLANs 175 one DHCP server per VLAN 172 router on a stick 177 setting up FTP se
Index commands 220 configuration 8, 25 controller 30 default database configuration 17 displaying card configuration 220 forms default database values 303 four-digits extension number 201 general signaling and supervision concepts 249 guidelines for handling fiber optic cables 385 hardware 23 hardware requirements 26 initialization 194 installation overview 29 list of forms 301 maintenance commands 220, 224, 226 maintenance tips 231 optional components 25 phones and lines 67 powering down 192 powering up 1
SX-200 ICP MX Technician’s Handbook running quick installation tool 67 troubleshooting 236 Trap files 230 backing up to FTP 230 backing up using Kermit 229 Troubleshooting about advanced troubleshooting 275 about basic troubleshooting 235 analog trunks 249 checking LEDs 239 DID/loop trunk 255 E&M trunk 257 general steps 238 ground start trunk 253 Hotel/Motel 268 IP phone connectivity 278 IP phone registration 279 IP trunks 292 loop start line/trunk 250 network 276 NSU 247 phone audio quality 289 phone debu
Index W Wall mounting controller 48 Web Interface connecting to controller 86 Websites, helpful 6 Wireless phones See Phones Wireless Telephones See Spectralink Wireless Telephones Y Yield symbol 7 405
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