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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
System and Diagnostics Administrator Features Quick Reference Guide This guide provides information for frequently used administrator phone features. For more information about these and other features, refer to the main Administrator Phone Guide. Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears.
Setting the System or Network Date and Time Programming System Speed-Dial Numbers 1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears. 1. Dial 9801. PROGRAM SYS SPD # appears. 2. Use the dial pad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008. 2. Enter the System Speed Dial location code (000–999 or 0000–4999). ENTER NAME appears. 3. Use the dial pad buttons to enter the time in hours and minutes.
Table of Contents Chapter 1: Introduction Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Feature References . . . . . . . . . . . .
Administrator Phone Guide Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Changing Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Swapping Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Appendix A : Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . .
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Administrator Phone Guide 2
Introduction Overview This guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Platform (CP). For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide. You must have access to an administrator phone to perform tasks described in this guide. This is a phone designated to perform system and phone administrative tasks.
Administrator Phone Guide Additional References The following references contain additional information. Feature References The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the administrator phone only, see the appropriate phone user guides for detailed feature descriptions and end-user instructions.
Introduction System Networks and Nodes Two or more Mitel 5000 CP systems can be connected to form a network, providing a seamless interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected to another 5000 CP in Tampa, Florida. System users can place calls across the network to other extensions as if they were in the same building. Each system can have its own time settings, call configurations, System Speed-Dial contacts, and so on.
Administrator Phone Guide Multicultural English References This guide is intended for audiences in the United States (U.S.) and in Europe, including the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and telecommunications terminology, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well. For example, the U.S.
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Administrator Phone Guide 8
Phone and System Administration Introduction You can use a designated administrator phone for simple system administrative tasks. Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660, 8568, or 8560 phone to administer the system. You may notice some feature differences between the phone types, as described in the following sections.
Administrator Phone Guide characters the user will enter depending on the number of times each dial pad button is pressed. Users may now enter both lowercase and uppercase characters instead of the uppercase-only restriction in place prior to v4.0. When entering dial pad characters: • To switch from Alpha Mode to Numeric Mode, press the Message button (the button designation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu button. The Message button and lamp button are lit in Alpha Mode.
Phone and System Administration Table 5: Custom Dial Pad Characters — Mexican Spanish Number of Times Dial Pad Button is Pressed Button 1 2 3 4 5 6 7 8 9 0 1 : A D G J M P T W ¡ 2 B E H K N Q U X ¿ 3 / C F I L O R V Y ª 4 , 2 3 4 5 6 S 8 Z º 5 .
Administrator Phone Guide Table 7: Custom Dial Pad Characters — U.S. English, U.K.
Phone and System Administration Single-Node and Network (Multi-Node) Configurations Your system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator phone to configure network node features. See “System Networks and Nodes” on page 5 for more information.
Administrator Phone Guide System Date and Time You can reset the system time or date when necessary; for example, when the system has returned to its default state or for daylight-savings time. The date and time are shown on all display phones and on Station Message Detail Recording (SMDR) reports, which record call activity data. If enabled in DB Programming, the Mitel 5000 CP supports Automatic Daylight Savings Time (British Summer Time, in Europe).
Phone and System Administration Synchronizing Network Times You can synchronize the minutes past the hour across a network configuration without changing the hour. This is useful when nodes are in different time zones. If a node time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 a.m. (00:30), using the time setting on the lowest node number.
Administrator Phone Guide System Speed Dial You can program System Speed Dial numbers; then any system user can use the System Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can create system speed dial entries in a CSV file and import/export the entries to/from DB Programming. See your system administrator for details.) System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.
Phone and System Administration 4. Press the backspace button (see page 9) repeatedly until the number is deleted. 5. Press # or the ACCEPT menu button to exit. SYS SPD BIN # UPDATED appears. Configuration Assistant The Configuration Assistant, which was first introduced in v4.
Administrator Phone Guide Station (Phone) Programming Options The following sections describe station (phone) options that you can program with the administrator phone: • Enabling or Disabling Other Phones as Administrator Phones on page 18 • Enabling or Disabling Attendant Phones on page 19 • Programming Extension User Names on page 20 • Programming Phone Toll Restrictions on page 20 Note: Because the following programming changes are saved in the system database, you cannot make changes if the 500
Phone and System Administration Enabling or Disabling Attendant Phones You can enable or disable other phones as Attendant phones. Attendant phones can be called by dialing 0 at the phones they serve.
Administrator Phone Guide Programming Extension User Names You can assign user names (the name shown on the display) to other system phones. You can also change existing user names. To program user names: Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3). 2.
Phone and System Administration Table 10: Default U.S. Class of Service Values COS 01 Name ARS Only Restriction This is a phone class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method.
Administrator Phone Guide Table 11: Default European Class of Service Values COS 01 Name ARS Only Restriction This is a phone class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method.
Phone and System Administration 7. Do one of the following: • Press 1 or the COS DAY menu button for day mode. • Press 2 or the COS NIGHT menu button for night mode. SET DAY (or NIGHT) COS XX appears. If this is not the COS you want to program, use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll to through the options. See Table 10 on page 21 (U.S.) or Table 11 on page 22 (Europe) for COS descriptions. 8.
Administrator Phone Guide Figure 1: Station Programming Flowchart Enter Program Database feature code 9932 (9132) ENTER DATABASE OPTION Press 1 or STATION menu button ENTER STATION EXTENSION Type the extension number, and then press #.
Phone and System Administration System Programming Options The following sections describe system options that you can program with the administrator phone: • Entering an Administrator Phone Passcode on page 25 • Changing Do-Not-Disturb (DND) Messages on page 26 • Changing Default Reminder Messages on page 27 • Changing Phone Extension Numbers on page 28 • Swapping Phone Extension Numbers on page 29 See Figure 2 on page 30 for the System Database flowchart.
Administrator Phone Guide Changing Do-Not-Disturb (DND) Messages You can delete or change the default DND messages. A phone in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears a repeating signal of four fast tones and a pause. Display phones show the DND message.
Phone and System Administration 9. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Changing Default Reminder Messages You can delete or change the default Reminder Messages. Reminder messages are set to signal a phone at a specified time. The user can select one of 20 different messages and set the reminder time up to 24 hours in advance.
Administrator Phone Guide Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save Reminder Message changes. 9. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Changing Phone Extension Numbers You can change the extension number for any system phone. The new extension number cannot be the same as an existing number.
Phone and System Administration Swapping Phone Extension Numbers A phone extension number can be reassigned to (swapped with) another phone. To swap extensions, the two affected phones must meet the following criteria: • Both phones (and the administrator phone) must reside on the same node. • Both phones must be the same type.
Administrator Phone Guide Figure 2: System Database Programming Flowchart Enter Program Database feature code 9932 (9132) ENTER DATABASE OPTION Press 2 or SYSTEM menu button ENTER SYSTEM OPTION Press 1 or DND MESSAGES menu button SELECT DND MESSAGE Press 2 or PASSCODE menu button CHANGE PASSCODE SELECT REMINDER MSG Enter message number or select DND message to program by scrolling Enter 0–8 digit passcode and press # Enter message number or select message to program by scrolling (DND message) SCRO
Phone and System Administration Individual Trunk Programming Options You can program the following individual trunk options: • Programming the Trunk Answer Supervision Type on page 31 • Programming Caller ID on page 32 • Programming the Hybrid Balance Option on page 33 • Programming DTMF or Dial Pulse Signalling on page 33 • Programming Trunk Group Assignments on page 34 • Programming the Busy Trunk Option on page 35 See Figure 3 on page 40 for the Trunk Database flowchart.
Administrator Phone Guide 3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears. 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears. 5. Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension information that best matches the partial number appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries. 6. Press # or the ACCEPT menu button to accept the entry. 7.
Phone and System Administration 10. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Programming the Hybrid Balance Option A field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the 5000 CP have the best hybrid balance settings. You can change the hybrid balance setting for individual trunks.
Administrator Phone Guide 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears. 5. Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension information that best matches the partial number appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries. 6. Press # or the ACCEPT menu button to accept the entry. 7. Press 4 or the SIGNALLING menu button.
Phone and System Administration Programming the Busy Trunk Option You can temporarily disable a trunk from service. While it is out of service it cannot be used to place outgoing calls. However, incoming calls on analog trunks will still ring in and can be answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you place the trunk back in service.
Administrator Phone Guide Trunk Group Programming Options You can program the following trunk group options: • Programming Trunk Group Day or Night Answer Access on page 36 • Programming Trunk Group Day or Night Ring-in on page 37 • Programming Trunk Group Toll Restrictions on page 38 • Programming Trunk Group Trunk Lists on page 39 See Figure 3 on page 40 for the Trunk Group Database flowchart.
Phone and System Administration 11. Select another extension number. Or, if you are finished programming the phone list, press # or the ACCEPT menu button. 12. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Programming Trunk Group Day or Night Ring-in You can program separate phone lists with ring-in for Day and Night Modes.
Administrator Phone Guide Programming Trunk Group Toll Restrictions You can program toll restriction classes of service for the trunk groups. See “Programming Phone Toll Restrictions” on page 20 for more information. To program trunk group toll restrictions: Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Programming Trunk Group Trunk Lists You can program a list of trunks for a trunk group. Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. To program trunk group trunk lists: 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #.
Administrator Phone Guide Figure 3: Trunk Database Programming Flowchart feature code 9932 (9132) ENTER DATABASE OPTION Press 3 or TRUNK menu button ENTER TRUNK OPTION Press 2 or TRUNK GROUP menu button Press 1 or INDIVIDUAL TRUNK menu button ENTER TRUNK EXTENSION ENTER TRUNK GRP EXTENSION Type the trunk extension number SEE NEXT PAGE INDIVIDUAL TRUNK OPTION Press 1 or ANSWER SUPERVISION menu button ANS SUPERVISION OPTION Press 1 or POLARITY REVERSE menu button Press 2 or CALLER ID menu button
Phone and System Administration Figure 4: Trunk Database Programming Flowchart (Continued) CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed TRUNK GROUP OPTION Press 1 or ANS ACCESS DAY menu button ENTER PHONE EXTENSION Press 2 or ANS ACCESS NIGHT menu button Type the extension number Press 3 or RING-IN DAY menu button (Extension number) YES/NO Press 5 or TOLL RESTRICTION menu button TOLL RESTRICTION OPTION Press 1 or COS Press 2 or COS DAY menu button NIGHT menu bu
Administrator Phone Guide Alarms Alarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem. To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms.
Phone and System Administration Network Alarms The system provides both system alarms, including voice processing alarms, and network-wide alarms so you can monitor multiple nodes: • Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the alarm is broadcast to every node in the system. This is configurable in DB Programming by your system administrator. • System Alarms: System alarms appear only on the node on which the alarm was generated.
Administrator Phone Guide To respond to a minor alarm: 1. When a minor alarm indication appears, write down the alarm information. 2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM (or NETWORK) ALARM CLEARED appears. 3. Take the appropriate action as indicated in Table 12 on page 44. If an alarm is not listed in the table, contact service personnel. Clearing Alarms You can clear a network-wide alarm on the local node only or on every node in the network.
Phone and System Administration Table 12: Minor System and Voice Processing Alarms (continued) Alarm Text Description and Action Required SYS ALARM #11 xNNNN EMERGENCY A user has dialed the Emergency Call feature code. The system has seized a trunk and dialed the emergency phone number that will bring responders to the location where the 5000 CP Base Server is installed. The default Emergency Call code for U.S. systems is 911, and the default code for European systems is 999.
Administrator Phone Guide Internal Modem The 5000 CP internal modem performs multiple functions. When enabled, the modem is used for DB Programming, Message Print, SMDR, and for uploading software licenses. Enabling or Disabling the Internal Modem If disabled, the modem and extension are placed into Do-Not-Disturb mode. In DND, the modem rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are automatically transferred to the primary attendant.
Phone and System Administration Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each system-connected device and determines if the other devices respond. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.
Administrator Phone Guide 3. Enter the board (module) number, not the unit number, where the device to be seized is located, while observing the following conditions: • • If you enter a single digit, press # after the digit to continue. If you enter an incorrect module number or if the module is not entered in the system, INVALID BOARD NUMBER appears. • If you have multiple ports (for example, dual-T1 or Internet Protocol Resource Application (IPRA) ports) ENTER PORT appears. 4.
Phone and System Administration History Freezes When certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm. Note: Do not perform these procedures unless directed to do so by service personnel. Freezing or Unfreezing the System History You can freeze or unfreeze the current node system history. To freeze or unfreeze system history: 1.
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Administrator Phone Guide 52
Reference Troubleshooting Tips Topics in this section include information to help you troubleshoot problems. System Administrator and Provider Information Because this guide covers administrator set features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.
Administrator Phone Guide Programming Planning Sheets The following sections can help you plan and program your system. Use these sections for reference and to record system-related information. Administrator Phone Passcode Administrator phone passcode: ___________________________ Phone Information For each phone you are programming, record the following information.
Reference Table 3: Do-Not-Disturb Messages (continued) Primary Language DND Message Default DND Message Secondary Language DND Message MESSAGE 11 (OUT OF TOWN 'TIL) MESSAGE 12 (OUT OF OFFICE) MESSAGE 13 (OUT UNTIL) MESSAGE 14 (WITH A CLIENT) MESSAGE 15 (WITH A GUEST) MESSAGE 16 (UNAVAILABLE) MESSAGE 17 (IN CONFERENCE) MESSAGE 18 (AWAY FROM DESK) MESSAGE 19 (GONE HOME) MESSAGE 20 (OUT TO LUNCH) Page 2 of 2 Reminder Messages To change the default messages, see “Changing Default Reminder Messages” on page
Administrator Phone Guide Changing Station Extension Numbers See “Changing Phone Extension Numbers” on page 28. Table 5: Station Extension Numbers Old Extension Number New Extension Number Swapping Stations See “Swapping Phone Extension Numbers” on page 29.
Reference Individual Trunk Programming Record the information in Table 7 for each trunk you want to program. Table 7: Individual Trunk Programming Information Required Responses Answer Supervision Type: Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID? Yes or No Hybrid Balance: Signaling: DTMF or Dial Pulse Trunk Group Number: User name: Trunk Group Programming Record the following information in Table 8 for each trunk group you want to program.
Administrator Phone Guide Default Feature Codes Each of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features.
Reference Table 9: Administrator Feature Codes (continued) Feature Name Modem Reset Code U.S. (Eur.) Definition 9869 Resets the internal modem when the modem fails to answer an incoming call or to synchronize with an external modem. NOTICE Database corruption could occur if the modem is reset during a DB Programming session. Mitel recommends that you assign the modem extension to a Speed Dial button. Night Ring On/Off 9860 Places system in night mode or cancels night mode.
Administrator Phone Guide Table 10: Diagnostics Feature Codes (continued) Feature Name Code U.S. (Eur.) Definition Diagnostic – ASAI Snoop Off 9926 (9126) Turns off the ASAI output to Message Print. ASAI is the protocol the system uses to talk to DB Programming and the AVDAP. Turning this feature on helps the support personnel debug the messaging between Call Processing and DB Programming or Call Processing and the AVDAP.
Reference Table 10: Diagnostics Feature Codes (continued) Feature Name Diagnostic – ISDN View Code U.S. (Eur.) 9948 (9148) Definition This feature code toggles through the three different ISDN view output modes. Entering the feature code the first time puts the ISDN view feature into headers only mode. In this mode the system outputs all ISDN messages to Message Print in header format (that is, it does not contain any ISDN information elements).
Administrator Phone Guide Table 10: Diagnostics Feature Codes (continued) Feature Name Diagnostic – Show Version Code U.S. (Eur.) 9928 (9128) Definition To check the call processing software version at an administrator's phone, you can enable diagnostics mode, then enter this feature code to view the version and date of the call processing software. However, feature code 9928 displays the firmware version of the phone if it is in SIP mode.
Reference Phone Feature Codes Table 12 lists phone feature codes. Table 12: Phone Feature Codes Feature Name Code Definition Account Code – All Calls Following 391 Allows the phone user to enter a forced or optional account code that will apply to all calls following the entry of this feature code and will appear in the SMDR. To disable the All Calls Following feature, the feature code is entered again without an account code.
Administrator Phone Guide Table 12: Phone Feature Codes (continued) Feature Name Code Definition Background Music On/Off 313 (Not used on single line phones) Turns on and off background music heard through the phone speaker. Barge-In 386 Allows the supervisor to barge-in on a call to help the hunt group member/agent. Call Forward All Calls 355 Immediately forwards all calls to another phone or to an outside phone number.
Reference Table 12: Phone Feature Codes (continued) Feature Name Code Definition Display Outside Party Name On/Off 379 (Display phones Only) When the phone user enters this feature code, while connected to a CO call that has outside party name information, the display will toggle between the caller’s name and number. If there is no outside party name or the Expanded CO Call Information On Displays flag is disabled, the user will hear a burst of reorder tone and see the CANNOT ACCESS FEATURE display.
Administrator Phone Guide Table 12: Phone Feature Codes (continued) Feature Name Code Definition Headset Enable Headset Disable Headset On/Off 315 316 317 (Not used on single line phones) The enable code signals the system that a headset has been connected to the phone. The disable code returns the phone to normal operation. The on/off feature code can be used to toggle the feature on or off.
Reference Table 12: Phone Feature Codes (continued) Feature Name Code Definition 392 The station passcode is used for the Remote Programming feature. The passcode can be changed by entering the Program Station Passcode feature code at the phone or when using the Remote Programming feature. 6 Requests (or cancels) an automatic callback when a busy trunk or phone becomes available.
Table 12: Phone Feature Codes (continued) Feature Name Code Definition Ring Intercom Always On/Off 377 Enables/disables the feature that allows the phone to always place private (non-handsfree) intercom calls. Ring Tone Selection 398 (Not used on single line phones) Selects the type of ringing alert tone that will be heard from the phone. Routing Off 304 Disables System OAI Offering Control for third-party applications. This feature requires you to enter a passcode.
Index Index A Administrator feature codes 58 phone enabling or disabling 18 password, programming 25 troubleshooting 53 phone troubleshooting 53 programming planning sheets 4 types 3 Alarms clearing 44 descriptions 44 minor 44 network 43 system 43 Answer Supervision Type, programming 31 Attendant phones, enabling or disabling 19 Automatic daylight-saving time 14 Route Selection, ARS-only Class of Service 21 Automatic Route Selection, ARS-only Class of Service 22 B Busy Out, programming 35 C Caller ID, pr
Administrator Phone Guide Modem internal, enabling and disabling 46 internal, resetting 46 Multicultural English references 6 Multi-node configuration 13 N Network alarms 43 capacities 5 history, freezing and unfreezing 49 single and multi-node configurations 13 synchronizing time 15 Night Mode, setting 13 P Passwords, administrator phone 25 Pause, speed dial 16 PBX trunks, speed dialing 16 Phone attendant, enabling or disabling 19 extension numbers, changing 28 user names, programming 20 Phone feature c
