User Guide
Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Contents ABOUT YOUR PHONE 1 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! Protect your hearing Adjusting the viewing angle Changing Handsets 2 2 2 4 4 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 4 5 5 5 5 5 6 MAKING AND ANSWERING CALLS Make a call Answer a call Redial Redial - Saved Number Speed Call Keys Speed Call - Personal On-Hook Dialing Auto-Answer 6 6 6 6 7 8 8 8 -i-
9 CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward - I Am Here Call Forward - End Chaining Call Forward - Override Messaging - Advisory Messaging - Callback 9 9 10 10 10 11 12 13 13 13 14 14 USING ADVANCED FEATURES Account Codes Callback Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging / Meet Me Answer Trunk Flash 14 15 15 15 16 16 16 16 17 17 18 18 19 19 U
ABOUT YOUR PHONE The SUPERSET 4015 has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as Feature, Speed Call, or Line Appearance keys. Personal Keys can be programmed as feature keys (such as Swap key) by you or by your Administrator.
TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
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Changing Handsets Your SUPERSET 4015 telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone. 3.
Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or . Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press or . Display Contrast Control To adjust the Display Contrast while your set is idle: z Press or . Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -ORPress a Speed Call key -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. Press SUPERKEY. Press # until "Personal Keys?" appears. Press *. Press a personal key that isn't a line key. Press *.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial 67. Enter an index number between 00 and 09. Dial the number to be stored (press Hold between digits to create a onesecond pause during dialing; press Hold more than once to lengthen the pause). 5. Hang up. On-Hook Dialing To dial without lifting the handset: 1.
CALL HANDLING Hold To place a call on Hold: z Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key. -ORDial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party. Wait for an answer. Press TRANS/CONF. To leave a Conference: z Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward - I Am Here To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I'm Here?" appears. 5. Press *. 6. If a number is already programmed, press *. 7. Press *. 8. Dial the extension number of the remote station. 9. Press *. 10.Press To cancel Call Forward - I Am Here from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77.
Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. Press Press Press Press SUPERKEY. *.
Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #. To erase the message, press *. USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press TRANS/CONF.
Callback To request a Callback when you reach a busy or unanswered station: z Press the Callback feature key. To answer a Callback: z Lift the handset. To cancel a Callback: 1. 2. 3. 4. Lift the handset. Dial *1#. Dial the number of the called station. Hang up. To cancel all Callbacks: 1. Lift the handset. 2. Dial #1. 3. Hang up. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number.
Campon To Campon to a busy station: z Press the Wait feature key. To retrieve a call when you hear Campon tone: z Press the Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. 2. 3. 4. Lift handset. Dial **5. Dial the number of the station to which Do Not Disturb is to apply. Hang up. To deactivate Do Not Disturb from a remote station: 1. 2. 3. 4. Lift handset. Dial ##5.
Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. 2. 3. 4. Lift the handset. Dial *37. Dial the extension number. Speak to the dialed party after the tone. To answer a Direct Page (indicated by a single burst of tone): z Lift handset. Headset Operation To enable Headset Operation: z Press the Headset feature key.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2. Press Direct Page or dial *37.
USING MLPP Multi-Level Precedence and Preemption (MLPP) facilitates emergency communications for the military. MLPP enables authorized users to specify a precedence level when making a call, and to preempt calls with a lower precedence level. To make a precedence call: 1. Dial the precedence access digit (a number between 2 and 9). Wait for dial tone to end. 2. Dial the appropriate precedence level digit (a number from 0 to 3, such as 1 for Flash).
To answer a precedence call: If your telephone is idle and you receive a call with a precedence level higher than routine, you will hear the MLPP precedence ring. If your telephone has a display, it will indicate the precedence level of the incoming call. 1. When you hear the MLPP precedence ring (short ring, very short pause, short ring, long pause), answer the telephone. As you talk, the display indicates the precedence level of the call as well as the duration of the call. 2.
FEATURE ACCESS CODES Save Last Number **79 Repeat Last Number Saved *6* Personal Speedcall - Invoke 58 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store 67 Call Hold - Remote Retrieve **1 Conference Call Split *41 Cancel Call Forwarding Follow Me - Remote **77 Call Forwarding - End Chaining 64 Cancel Call Forwarding - End Chaining **73 Call Forwarding - Override *1* Account Code Callback - Cancel Individual Callback - Cancel Call Park - Remote Retrieve Call Pickup - Directed Do No
