USER GUIDE
Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Contents ABOUT YOUR PHONE 1 TIPS FOR YOUR COMFORT AND SAFETY 1 Don't cradle the handset! Protect your hearing Adjusting the viewing angle Changing Handsets 1 1 2 3 4 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control 4 4 4 MAKING AND ANSWERING CALLS Make a Call Answer a Call Redial Redial - Saved Number Speed Call Keys Speed Call - Personal 4 4 5 5 5 6 -i-
6 CALL HANDLING Hold Transfer Conference Conference Split Broker's Call Call Forward Call Forward - I Am Here Call Forward - End Chaining Call Forward - Override Messaging - Callback 6 7 7 7 7 8 9 9 9 10 10 USING ADVANCED FEATURES Account Codes Callback Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Trunk Flash 10 11 11 11 12 12 13 13 13 13 USING MLPP 14 FEATURE ACCESS CODES 16 -ii-
ABOUT YOUR PHONE The SUPERSET 4001 has six fixed-function keys ( PROGRAM, MESSAGE, HOLD/RETRIEVE, FLASH, , ) and seven personal keys. A personal key can be programmed to dial a Speed Call number or a feature access code. Your telephone also features a large Message Indicator.
Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Press the tilt-release paddle on the telephone base. 2. Tilt your telephone to the desired angle. 3. Release the tilt-release paddle.
Changing Handsets Your SUPERSET 4001 telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone. 3.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press or . To adjust the Ringer Pitch: 1. 2. 3. 4. 5. Lift the handset. Dial 83. Press 33. Press or . Hang up. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or . MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset. 2. Dial the number. -ORPress a Speed Call key. Answer a Call z Lift the handset.
Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Dial *01. Redial - Saved Number To save the last number that you manually dialed: 1. Lift handset. 2. Dial **79. To Redial a saved number: 1. Lift handset. 2. Dial *6*. Speed Call Keys To dial a stored Speed Call number: 1. Lift handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press PROGRAM. 2. Press the desired Speed Call key. 3. Dial the number to be stored.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift handset. 2. Dial 58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial **1. Enter an index number between 00 and 09. Dial the number to be stored. Press HOLD/RETRIEVE between any two digits to enter a 2-second pause in dialing. 5. Hang up. CALL HANDLING Hold To place a call on Hold: z Press HOLD/RETRIEVE. To retrieve a call from Hold: z Press HOLD/RETRIEVE.
Transfer To Transfer an active call: 1. Press FLASH. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and then hang up. To cancel the Transfer, press FLASH and dial *1. Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. 5. Press FLASH. Dial the number of the next party. Wait for an answer. Press FLASH.
Call Forward To program and activate Call Forward: 1. Lift the handset. 2. Do one of the following: To redirect all calls, dial *8. To redirect all calls when your telephone is busy, dial **70. To redirect internal calls when your telephone is busy, dial 63. To redirect external calls when your telephone is busy, dial 62. To redirect all calls when you don't answer, dial **71. To redirect internal calls when you don't answer, dial 65. To redirect external calls when you don't answer, dial 66.
Call Forward - I Am Here To forward calls from a remote station to your current location: 1. 2. 3. 4. Lift the handset. Dial **8. Dial the extension of the remote station. Hang up. To cancel Call Forward - I Am Here from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77. Dial the extension of the remote station. Hang up. To cancel Call Forward - I Am Here from the station that was forwarded: 1. Lift the handset. 2. Dial #8. 3. Hang up.
Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE. To respond to a Message Waiting condition on your telephone: 1. Lift the handset. 2. Press MESSAGE. USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press FLASH. Dial **3. Dial the Account Code digits. Press #. Press FLASH.
Callback To request a Callback when you reach a busy or unanswered station: 1. Dial 1. 2. Hang up. To answer a Callback: z Lift the handset. To cancel a Callback: 1. 2. 3. 4. Lift the handset. Dial *1#. Dial the number of the called station. Hang up. To cancel all Callbacks: 1. Lift the handset. 2. Dial #1. 3. Hang up. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the Console ID and the Hold Slot number.
Campon To Campon to a busy station: z Dial 3. -ORWait for the time-out period to expire. To retrieve a call when you hear Campon tone: z Press FLASH. The current call is put on hold. You are connected to the waiting call. Do Not Disturb To activate Do Not Disturb: 1. Lift the handset. 2. Dial *5. 3. Hang up. To deactivate Do Not Disturb: 1. Lift the handset. 2. Dial #5. 3. Hang up. To activate Do Not Disturb from a remote station: 1. 2. 3. 4. Lift the handset. Dial **5.
Override To use Override when you encounter busy or DND tone: z Dial 2. Paging To use Paging: 1. 2. 3. 4. Lift the handset. Dial **9. Dial the Paging zone number (if required). Make the announcement. Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. 2. 3. 4. Lift the handset. Dial *37. Dial the extension number.
USING MLPP Multi-Level Precedence and Preemption (MLPP) facilitates emergency communications for the military. MLPP enables authorized users to specify a precedence level when making a call, and to preempt calls with a lower precedence level. To make a precedence call: 1. Dial the precedence access digit (a number between 2 and 9). Wait for dial tone to end. 2. Dial the appropriate precedence level digit (a number from 0 to 3, such as 1 for Flash).
To answer a precedence call: If your telephone is idle and you receive a call with a precedence level higher than routine, you will hear the MLPP precedence ring. If your telephone has a display, it will indicate the precedence level of the incoming call. 1. When you hear the MLPP precedence ring (short ring, very short pause, short ring, long pause), answer the telephone. As you talk, the display indicates the precedence level of the call as well as the duration of the call. 2.
FEATURE ACCESS CODES Tone Demonstration Last Number Redial Save Last Number Repeat Last Number Saved Personal Speedcall - Invoke Personal Speed Call - Upper Range Index Number Call Hold - Remote Retrieve Call Hold - Retrieve Conference Call Conference Call Split Call Forwarding - Follow Me 83 *01 **79 *6* 58 09 **1 *1 *4 *41 *8 Call Forwarding - Busy (External & Internal Source) Call Forwarding - Busy (Internal Source) Call Forwarding - Busy (External Source) Call Forwarding - No Answer (External & Intern
FEATURE ACCESS CODES ( continued ) Do Not Disturb - Remote **5 Do Not Disturb - Cancel Remote ##5 Override 2 Loudspeaker Paging **9 Direct Page *37 Trunk Single Flash *57 Trunk Double Flash *56 -17-
