USER GUIDE (3300 ICP)
Navigator User Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Navigator User Guide ABOUT YOUR PHONE ........................................................................................ 1 Elements of Your Phone................................................................................................ 2 Ring/Message Indicator.............................................................................................................3 Accessories for Your Phone ..........................................................................................
Navigator User Guide Speaker Volume Control.............................................................................................. 15 Display Contrast Control.............................................................................................. 15 Personal Feature Keys ................................................................................................ 15 Display Key Programming.......................................................................................................
Navigator User Guide Messaging – Cancel Callback ..................................................................................... 31 Messaging – Cancel All Callbacks............................................................................... 31 USING ADVANCED FEATURES ....................................................................... 32 Account Codes ............................................................................................................ 32 Call Park ......................
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About Your Phone Mitel 3300 Integrated Communications Platform The Mitel® Navigator is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It features a back-lit liquid crystal display (LCD) screen, three softkeys for display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. It also offers 24 programmable keys for speed calls and one-touch feature access.
Navigator User Guide Elements of Your Phone Each element is numbered according to the call-outs (e.g. Element Volume and Contrast Controls ) in Figure 1 on page 1. Function (UP) and (DOWN) arrow keys control display contrast and volume levels for the ringer, handset, and handsfree speakers. Arrows keys also allow you to change character (letter) input from upper or lower case and vice versa. Fixed-Function Keys • • (MESSAGE): accesses your voice mailbox.
Navigator User Guide Ring/Message Indicator When the light is… Flashing rapidly Flashing slowly On solid Off it indicates that… Your phone is ringing A Message or Callback Message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call Accessories for Your Phone Important Note for Headset Users Mitel recommends Plantronics headsets.
Navigator User Guide To play music from your PC on your Navigator Handsfree speakers: • Plug the Navigator audio cable into the appropriate port on your PC. For more detailed information on connecting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phone. About Feature Access Codes To use some features, you must dial access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use.
Navigator User Guide About the Navigator Task Bar Use the Navigator Task Bar to make calls and invoke features. You can program Task Bar Personal Keys to speed call your contacts, launch PC applications, open PC documents like a Microsoft® Word document, or navigate to a URL directly using your browser. Note: To install and connect to the Navigator Task Bar application, refer to the Navigator Installation Guide shipped with the phone.
Navigator User Guide Element Main Menu Function • • • • • • Button Page View Control • Task Bar Minimize • Task Bar Hide • Click the button to access Main Menu options including View – specify how you want your Navigator Task Bar to display when you launch it. Select from Normal, Always On Top, or Pop to Front. You can also set the Task Bar to display Full Width to the full width of your PC screen. Button Page – select from Page 1, Page 2, or Page 3 of your Personal Keys.
Navigator User Guide Display the Task Bar To display the Task Bar if it is hidden or minimized it on your screen, do one of the following: • Double-click the Task Bar application tray icon ( • Right-click the Task Bar application tray icon ( ) or desktop icon . ) and select Restore. Hide the Navigator Task Bar To hide the Task Bar, do one of the following: • Click bar.
Navigator User Guide Use the Task Bar Tray Icon Menu The Task Bar tray icon ( the following options: ) is located on your Windows tool bar. The tray icon menu provides • Restore – restores the Task Bar when it is hidden. Enabled only when the Task Bar is hidden or minimized. • About – displays detailed information about the Navigator application. • Hide – hides the Task Bar. Enabled only when the Task Bar is visible on your PC screen or Windows tool bar. • Exit – closes the Task Bar application.
Navigator User Guide • Launch a PC application • Open a document • Open a URL • Hide or display the Navigator Task Bar • Display Navigator Keys Help legend. Your administrator may also program Personal Keys as line appearances. You can also delete key programming or copy and paste programmed information from one Personal Key to another. Note: The left-most Personal Key is always your Button Page # key.
Navigator User Guide Program a Feature Key You can program any number of telephony Feature Task Bar keys, but you cannot program a Feature key more than once on the same Button Page. For example, you cannot program two Call Logs keys or two Headset keys on the same Button Page. You can program the features listed in Table 1 to the Personal Keys on the Task Bar.
Navigator User Guide To program a Task Bar Feature key: 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Telephone Function from the Feature menu 4. Select the desired feature from the Select a telephone feature… drop-down menu (for example, Do Not Disturb). 5. Enter the required information in the fields provided. 6. Click Save. Note: You can program any number of telephony Feature Task Bar keys, but you cannot program the same Feature key more than once on the same Button Page.
Navigator User Guide 4. Click Browse…, navigate to the document and click Open. 5. (Optional) Press Name icon to apply the %NAME% command line parameter to the application being launched. The Name command inserts the name of the current or lastincoming caller when you press the Open Document key. 6. (Optional) Press Number icon to apply the %NUMBER% command line parameter to the application being launched.
Navigator User Guide 5. Click Save. Program a Navigator Keys Help Key 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Navigator Keys Help from the Feature menu. 4. Type the desired label for the key in the Label field. Note: If you do not enter a label, the Label field displays Show Keys Help. 5. Click Save. Clear Task Bar Key Programming 1. Right-click the key you wish to program. 2. Select Clear. 3. Re-program the key, if desired.
Navigator User Guide Task Bar Shortcuts For detailed information about using the Task Bar buttons, keys, and controls, see Use the Navigator Task Bar on page 6. You can use the shortcuts in Table 2 to navigate through and use some Task Bar menus and features. To use these shortcuts, be sure that the Task Bar application is active. The Task Bar is active when it is displayed and you have clicked on the Task Bar or just used the Task Bar (to bring the mouse “focus” to the Task Bar).
Navigator User Guide Customizing Your Phone Ringer Volume Control To adjust the ringer volume while your phone is ringing: • Press (UP) or (DOWN). To adjust the ringer volume on your phone while your phone is idle: 1. Press (SUPERKEY). 2. Press the No softkey until “Ringer Adjust?” appears. 3. Press the Yes softkey. 4. Press the Yes softkey. 5. Press (UP) or 6. Press (DOWN). (SUPERKEY). Handset Volume Control To adjust the handset volume when you are using the handset: • Press (UP) or (DOWN).
Navigator User Guide For more information on using the Desktop Tool, contact your System Administrator. Tip: To dial or launch features using your mouse or Personal Keys, see Use the Navigator Task Bar on page 6. Display Key Programming Note: You can also view and program Personal Keys using your Navigator Task Bar. See Use the Navigator Task Bar on page 6. To display information about a key: 1. Press (SUPERKEY). 2. Press a Personal Key. 3. Press (SUPERKEY).
Navigator User Guide Use PC Accessories You can connect PC accessories to your Navigator to • Play music from your PC on the Navigator Handsfree speakers. • Listen to music from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode. • Listen to music from your PC through your PC speakers (normal PC speaker operation). When connected to the Navigator, PC speakers play music only when the phone is idle.
Navigator User Guide Making and Answering Calls Make a Call 1. Lift the handset (optional). 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Call Personal Key. • Press (REDIAL). Answer a Call Do one of the following: • Lift the handset. • Press • Press the flashing Line appearance key, then lift the handset, or press press the Headset feature key. (SPEAKER). (SPEAKER), or Phonebook To use Phonebook: 1.
Navigator User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset (optional). 2. Dial **79. To Redial a saved number: 3. Lift the handset. 4. Dial *6*. Speed Call Keys You may use Speed Call keys to make a call or to send a string of digits during a call.
Navigator User Guide 9. Do one of the following: • To enter a new number, dial the number. (HOLD) between digits to create a pause during dialing—press Press (HOLD) more than once to lengthen the pause. • To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.) • To enter the last number dialed, press (REDIAL). 10. If you want the number to be private, press the Priv softkey. 11. Press the Save softkey. 12. Press (SUPERKEY).
Navigator User Guide To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone’s Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree Operation: • Press (SPEAKER). To turn Mute on during Handsfree Operation: • Press (MUTE). The Mute key light turns ON. To turn Mute off and return to the conversation: • Press (MUTE). The Mute key light turns OFF.
Navigator User Guide To answer calls using your PC headset: 1. Press the flashing line key. 2. Begin speaking when the called party answers. Your PC headset microphone and earphones transmit and receive audio. To hang up while using your PC headset: • Press (CANCEL). To Mute your PC headset, do one of the following: • Press • Press and hold the PC headset mute feature switch (if available). (MUTE). The key light turns ON.
Navigator User Guide To answer a call with a Mitel Headset: • Press flashing Line Appearance key or • Quickly press and release the headset's feature control switch (if available). Note: If Auto-Answer is enabled on your phone, see the “Auto-Answer” section elsewhere in this guide for call-answering procedures. To mute the headset microphone, do one of the following: • Press • Press and hold the headset's feature control switch. (MUTE). The key light turns ON.
Navigator User Guide To end a call, do one of the following: • Press the HangUp softkey. • Press • Wait for the caller to hang up. 24 (CANCEL).
Navigator User Guide Call Handling Hold The Navigator allows a maximum of four calls on Hold at one time. To place a call on Hold: 1. Press (HOLD). The associated Line key flashes. 2. Hang up the handset, if desired. To retrieve a call from Hold: 1. Lift the handset, if desired. 2. Press the associated flashing Line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial **1 and the number of the station that placed the call on Hold.
Navigator User Guide 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1.
Navigator User Guide To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: • Press the Trade softkey. Call Forward Call Forward lets you redirect incoming calls to an alternate number.
Navigator User Guide To turn Call Forward on and off (once it has been programmed): 1. Press (SUPERKEY). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until the type of Call Forward appears. 5. Press the Review softkey. 6. Press the Change softkey. 7. Do one of the following: • To turn Call Forward on, press the TurnOn softkey. • To turn Call Forward off, press the TurnOff softkey.
Navigator User Guide 6. Press the TurnOff softkey. 7. Press (SUPERKEY). Call Forward – End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial *64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward – Forced To force an incoming call to be forwarded: • Press the Forward softkey. Call Forward – Override To override Call Forward and ring a station: 1.
Navigator User Guide To turn Messaging – Advisory off: 1. Press (SUPERKEY). 2. Press the No softkey until "Advisory Msgs?" appears. 3. Press the Yes softkey. 4. Press the TurnOff softkey. Messaging – Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: • Press (MESSAGE) or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press (MESSAGE). 2. If a password is required, dial your password and press the Enter softkey. 3.
Navigator User Guide 4. Do one of the following: • To enter a new password, enter your password. • To change or clear your password, enter your current password. 5. Press the Enter softkey. 6. If you are changing or clearing your password, do one of the following: • To change your password, enter your new password and press the Enter softkey. • To clear your password, enter 0. 7. Enter your new password again. 8. If you are setting up or changing a password, press the Enter softkey. 9.
Navigator User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press (SUPERKEY). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following: • For a verified account code, press the Yes softkey. • For a non-verified account code, press the No softkey. Call Park To retrieve a call parked by the attendant: 1.
Navigator User Guide Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call details: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ). The number of new missed calls is indicated with a *. 2.
Navigator User Guide To retrieve a call when you hear Campon tone: • Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Hang up. To deactivate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial ##5. 3. Dial the number of the station with Do Not Disturb activated. 4.
Navigator User Guide 7. Do one of the following: • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number. Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone.
Navigator User Guide ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. For information about configuring Mobile Extension on your Mitel IP device, refer to the Mobile Extension Quick Reference Guide available at www.mitel.com or contact your Administrator. Music To turn Music on and off when the phone is idle: 1. Press (SUPERKEY). 2. Press the No softkey until "Music?" appears. 3.
Navigator User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Paging – Direct Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
Navigator User Guide • To respond to a Direct Page when Handsfree Answerback is OFF, see Direct Paging – Handsfree Answerback Disabled. Note: By default, Handsfree Answerback is turned OFF at your phone. If the is OFF when your set is idle, Handsfree Answerback is OFF.
Navigator User Guide When Handsfree Answerback is disabled or turned off on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone. If your PC headset is plugged in, the Direct Page tone sounds in your headset earphones and you can answer using your headset. To answer a Direct Page when Handsfree Answerback is disabled, see Table 5.
Navigator User Guide To start recording while on a two-party call: • Press the Record Call key. See Personal Feature Keys on page 15 for instructions on programming a Record Call feature key to your phone. Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To pause recording: • Press the Pause softkey. To resume recording after pausing: • Press the Resume softkey. To stop a recording without saving it: • Press the Stop&Erase softkey.
Navigator User Guide Reminder To program a Reminder: 1. Press (SUPERKEY). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 6. Press (SUPERKEY). 7. Press the No softkey until "Timed Reminder?" appears. 8. Press the Yes softkey. 9. Do one of the following: • To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey.
Navigator User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press (TRANS/CONF). 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the Centrex feature access code.
