Get Started Guide
Mitel 3000 Getting Started Guide Table of Contents GUIDE TO SYSTEM DOCUMENTATION...................................................................................................... 1 Getting Started Guide................................................................................................................................. 1 Phone Quick Reference Guide ................................................................................................................. 1 Administrator’s Manual.......
Mitel 3000 Getting Started Guide SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL BATTERY BACK UP UNIT OR AN AUXILIARY UNINTERRUPTIBLE POWER SUPPLY (UPS)EXTENSION SETTINGS ...................................................................................................................... 25 EXTENSION SETTINGS ................................................................................................................
Mitel 3000 Getting Started Guide Guide to System Documentation The Mitel 3000 is provided with the following range of documentation: Getting Started Guide Provides overview of System Programming and Key Features The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements.
Mitel 3000 Getting Started Guide System description • The Mitel 3000 is an integrated communications system. It supports all your voice call needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions. • The Mitel 3000 can accommodate up to 16 PSTN lines or 8 ISDN Basic Rate Access with up to 40 extensions and 12 IP access points that can be used as IP extensions and/or VoIP trunks.
Mitel 3000 Getting Started Guide Eight key Feature Phone layout Mute key Speaker key/light Volume keys Handset 4 Function keys: Hold Program Message Directory Message Waiting/Ringing Indicator Data socket and Headset socket (underneath) Display keys Scroll/Edit keys Numeric keypad Sixteen Feature Phone (with 32 key Console) 3 Clear key Programmable Keys
Mitel 3000 Getting Started Guide Explanation of Symbols in this Guide Specific symbols are used to define particular operations or to highlight important areas as follows: Caution Programming key Select function Scroll Scroll through menus System Programming The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension.
Mitel 3000 Getting Started Guide Accessing the System Programming Instruction Action Menu Display From the Programming phone (ext.
Mitel 3000 Getting Started Guide Programming System Time & Date Instruction From the system programming sub menu select [System] Select [Time & Date] Enter Time [HHMM] Enter Date [MMDDYY] Action Menu Display Select Option -System -Extensions -Lines Select Option - Language -Time And Date -Change Password Set Time HHMM -Confirm -Exit Set Date MMDDYY -Confirm -Exit Note: The time and date settings are saved automatically, you are then returned to the main programming menu.
Mitel 3000 Getting Started Guide Configuring a Group (Ring/Hunt Group) Configuring a Group & Assigning extensions Instruction Action Menu Display Select Option -System -Extensions -Lines From the system programming sub menu select [Lines] Select Option -Equipped Lines -Group Programming -Incoming Ringing Select [Group Programming] Select Group ◊ Group 1 ◊ Group 2 ◊ Group 3 Select the group to be programmed [Scroll if necessary] Scroll Group 4 ◊ Group 5 ◊ Group 6 ◊ [To select a group(s), select the
Mitel 3000 Getting Started Guide Configuring a Group & Assigning extensions [continued] Instruction Action Menu Display If RING GROUP is selected Select the extensions to be included in the RING GROUP Scroll Select Extensions ◊ Ext. 20 Ext. 23 ◊ ◊ Ext. 21 Ext. 24 ◊ ◊ Ext. 22 Ext.
Mitel 3000 Getting Started Guide Note on groups & group types. Group programming • When assigning extensions within a ring or hunt group, the first eight extensions are included by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator may select or deselect extensions within a group at any time. • Up to 20 groups can be programmed. • Up to 16 extensions can be assigned to each group. • Extensions can be in multiple groups.
Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Group [From a Network line] Instruction Action Menu Display Select Option -System -Extensions -Lines From the System Programming sub menu select [Lines] Select Option -Equipped Lines -Group Programming -Incoming Ringing Select [Incoming Ringing] Select the line for which this rule applies Scroll Select the time when this rule should apply Select the destination for incoming calls on this line [ Group in this example] Select the group whi
Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Group [From an MSN or DDI] Instruction Action Select Option -System -Stations -Lines From the System Programming Sub Menu Select [Lines] Select Option -CLI Programming -DDI Programming -PSTN Programming Scroll down and select [DDI Programming] Enter MSN Index 001 – 100 Menu Display Scroll XXX Enter MSN Index 001 - 100 - Exit May be Existing or New Enter MSN/DDI Number XXXXXXXXX May be Existing or New Confirm when complete Enter MSN N
Mitel 3000 Getting Started Guide Configuring Call Restriction Rules Call Restriction and Tables Call Restriction allows you to prevent specific extensions from making specific types of calls in Day or Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as described below and then assign the relevant rules to individual extensions. There are four tables, that can be programmed, and six [CLASS CODES], that can be assigned to an extension as listed below.
Mitel 3000 Getting Started Guide Setting up Call Restriction Tables Instruction Action Menu Display Select Option -System -Extensions -Lines From the System Programming sub menu select [System] Select Option -Caller ID List -Class Codes -Local Codes Scroll down and select [Class Codes] Scroll Select Table -Table 2 -Table 3 -Allowed Table Select the table which is to be programmed Scroll Enter Index 01 – 50 May be an existing or new index XX Enter Index 01 - 50 -Exit xxxxxxxxxx Enter the code and
Mitel 3000 Getting Started Guide Assigning the Rules to Extensions Instruction From the System Programming sub menu select [Extension] Select [Restriction Classes] Select the time when this rule should apply Select the class rule to be applied Class 1 to 6 Select the extensions to which this rule applies Action Menu Display Select Option -System -Extensions -Lines Select Option -Name Programming -Restriction Classes -Tone Protect Select Option - Day Class Of Service - Night Class Of Service - Exit Se
Mitel 3000 Getting Started Guide Configuring Night & Weekend Service Instruction Action Select Option -System -Extensions -Lines From the System Programming sub menu select [System] Select Option -Programming Position -Night Service -Music On Hold Scroll down and select [Night Service] Scroll Select Option -Automatic On Times -Automatic Off Times -Weekend Service Program night service Automatic On & Off times [Apply Weekend (if required)] Select Option -On Time 1 -On Time 2 -Exit Select the requi
Mitel 3000 Getting Started Guide System Password Changing the System Password Instruction Action Menu Display Select Option -System -Extensions -Lines From the System Programming sub menu select [System] Select Option -Language -Time And Date -Change Password Select [Change Password] Select Option -System Password -Speed Dial Password -Exit Select [System Password] 1111 -Confirm -Change -Exit Enter New Password [xxxx] 4 digit numeric and confirm Viewing Extension Passwords Instruction Action Fr
Mitel 3000 Getting Started Guide Voice Mail Configuring the System Voice Mailbox Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module.
Mitel 3000 Getting Started Guide Assigning Voice Mail extensions Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module.
Mitel 3000 Getting Started Guide Assigning Voice Mail capacities Note: The system assigns a limit of 20 messages per mailbox. This can be modified. Instruction Action Select Option - System - Extensions - Lines From the System Programming sub menu select [System] Scroll down and select [Voice Mail Capacity] Menu Display Select Option - Voice Mail Capacity - VM Capacity % used - Account Codes Scroll Enter the required number of messages allowed per extension Enter VM Cap.
Mitel 3000 Getting Started Guide Auto Attendant You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number. There is an option provided where callers can dial # to access a directory message when the message is programmed.
Mitel 3000 Getting Started Guide Directory Services There are two types of Directory Service provided in the system - a Simple Directory Service and a Dial Name Directory service. Only one of these services can be programmed at any time. Recording a Directory Message, listing the names and extension numbers, provides the Simple Service. Callers can dial through the message to contact the extensions. The Dial Name service prompts callers to enter the name of the extension they wish to contact.
Mitel 3000 Getting Started Guide Dial Name Directory Service Programming There are three elements to programming the Dial Name Directory: - Turn the service on - Programme the Directory Table - Each extension records their name in their Voice Mailbox Turning the Service on and Programming the Directory Table Instruction Action From the System Programming sub menu select [System] Scroll down and select [Dial Name Directory] Scroll Menu Display Select Option -System -Extensions -Lines Select Option - D
Mitel 3000 Getting Started Guide Speed-Dial Numbers Programming Personal Speed-Dial numbers Note: Speed-Dial numbers may be entered from any extension, however the entry of system Speed-Dial numbers is password protected with the Administrator password.
Mitel 3000 Getting Started Guide Programming System Speed-Dial numbers Instruction Action --DIRECTORIES--Personal Speed Dial -System Speed Dial -Personal Entries From your Feature Phone select the Directory Key Scroll and Select [System Entries] and Menu Display Scroll Enter the Speed-Dial Password (1111 default) --DIRECTORIES--System Entries -System Service -System Sales Enter SPD Index 001-500 Enter the Speed-Dial number index to modify an existing entry or a new index to create a new entry -
Mitel 3000 Getting Started Guide Power Failure Operation Your Mitel 3000 is provided with a basic power failure mechanism to allow the system to continue operation in power failure situations. Your installer will indicate the location of the phones that are automatically connected through to lines when the system power fails. Up to one half of the equipped lines can be used to make and receive calls.
Mitel 3000 Getting Started Guide Extension Settings Extension Name & Settings Note: Each extension on the Mitel 3000 System may be configured with different settings. This section describes how to change the extension names and lists the key settings that may be configured. Please refer to the full Administrator’s Manual for further instructions if required. Instruction From the System Programming sub menu select [Extensions] Select [Name Programming] Select the required extension.
Mitel 3000 Getting Started Guide Additional Extension Settings The following parameters may be also be set on an extension-by-extension basis. Refer to the full “Administrator’s Manual” for detailed programming instructions if required. This allows the ringing frequency to be changed from 50 to 25 Hz. The default setting is 50Hz however some older phone equipment may require 25 Hz for ringing. This setting should only be applied if a telephone does not ring correctly at 50 Hz.
Mitel 3000 Getting Started Guide Reverse Cadence Allows the Administrator to swap the ringing cadence used for internal and external calls. Set Restriction Classes Allows Call Restrictions to be placed on an extension-by-extension basis. Different rules can be applied day and night if required. Sys Speed-Dial Override Allows an extension to dial a System Speed-Dial number even if the number is normally restricted at that extension.
Mitel 3000 Getting Started Guide Numbering Plan Listed below is the complete numbering plan for the Mitel 3000 system. This includes all feature activation codes, line access codes and extension numbers.
Mitel 3000 Getting Started Guide 794 795 8001 - 8500 * Recall Recall 1 Recall 2 Recall 3 Recall 5 Recall 8 Recall 712 (1 – 5) Recall 725 30 Group Forward on No Answer Page All System Speed-Dials Retrieving Voice Messages Call hold (Standard phones) Return and release in two call handling Return and hold in two call handling Call conference Ring back Forced call waiting Call park (in positions 1 to 5) Tone protection
Mitel 3000 Getting Started Guide PC Maintenance and Programming Software (Local Version) The PC Maintenance and Programming Software (MPS) enables the system Administrator to program and modify the system configuration through a simple user interface. The application contains extensive Help Files that will guide you through key system settings. The application is installed from the CD-ROM provided with your Mitel 3000 System.
Mitel 3000 Getting Started Guide Issue 1, October 2008 Part number LR2732.
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