User guide

Mitel 3000
Administrator’s Manual
69
Note: Only Feature Phone can display messages. A standard analog telephone will not receive any
indication that a message has been set on the extension it is calling.
From a standard analog telephone, the code is 729. When you have dialed 729, dial digits 1 - 8 to select
the required message, and hang up.
To Cancel a Display Message
• From a Feature Phone, select “Cancel the Message”.
From a standard analog phone, dial 729 and hang up.
Displaying Caller Numbers and Routing Calls
If you subscribe to the Caller ID service, your telephone company sends the telephone number of callers to
the Mitel 3000 (provided the caller has not elected to restrict the network from presenting their number).
The telephone number (or associated name) is displayed on the Feature Phone. The Caller ID information is
also shown if the extension is equipped with a standard phone, which supports the Caller ID service.
• If a name is associated with the number in either the system speed dial bin or the Caller ID store or is
received from the network the name and number will be flashed while the call is ringing.
• A caller can choose to withhold their identity. In this case, the display will show “Number Withheld”
instead of the caller’s number or name.
• If the number information is not available, the display will show “Number Withheld” instead of the
caller’s number or name.
• If more than one caller is calling at any one time, the number displayed will be that of the first call in
the queue. When this call is answered by one of the ringing telephones, the number of the next call in
the queue will appear on the displays of the other ringing telephones.
• If your Feature Phone is not ringing for the call, you can examine the incoming call ID by selecting
“Examine Incoming Call”. The same information shown on the ringing Feature Phone is then
displayed.
Programming the System to Display Caller ID Information
If you subscribe to the Caller ID service from your telephone company, then you can program the system to
display caller numbers.
• From the Programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “Lines”.
• Press the Scroll Down key () until “PSTN Programming” is displayed.
• Select “PSTN Programming”.
• Press the Scroll Down key () until “Caller ID Detection” is displayed.
• Select “Caller ID Detection”.
• Select the Lines that have the Caller ID service enabled. The lines you select will have a “♦”
displayed beside them.
Press the speakerphone key to finish programming.
To Associate a Caller Number with a Name and Route the Call to an
Extension
Up to 100 names, each a maximum of ten characters (including spaces), can be associated with caller
telephone numbers. When a number with an associated name is received, the name and number are flashed
on the display of ringing Feature Phone.
Furthermore, an extension number can also be associated with a telephone number. In this case, an
incoming call from that number will automatically route to and ring at only that extension.
• From the programming extension, press the PROGRAM key.