User guide

Mitel 3000
Administrator’s Manual
6
CALL WAITING FROM EXTERNAL CALLS...............................................................
65
MULTIPLE CALL PARK ............................................................................................... 65
BARGE-IN ...................................................................................................................... 65
PAIRED EXTENSIONS .................................................................................................. 66
OPERATOR SERVICES ................................................................................................. 68
SETTING DISPLAY MESSAGES .................................................................................. 68
DISPLAYING CALLER NUMBERS AND ROUTING CALLS...................................... 69
PROGRAMMING THE SYSTEM TO DISPLAY CALLER ID INFORMATION ........... 69
TO ASSOCIATE A CALLER NUMBER WITH A NAME AND ROUTE THE CALL TO
AN EXTENSION.............................................................................................................
69
STORING AND REDIALING CALLER NUMBERS (CALLER ID LIST)..................... 70
PAGING.......................................................................................................................................... 71
TO PROGRAM AN EXTENSION FOR USE WITH A PUBLIC ADDRESS AMPLIFIER71
TO MAKE AN ANNOUNCEMENT OVER A PUBLIC ADDRESS SYSTEM ............... 72
TO RESPOND TO A PAGE OVER THE PA SYSTEM .................................................. 72
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL FEATURE PHONE
........................................................................................................................................
72
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL FEATURE PHONE
AND THE PA..................................................................................................................
72
SINGLE EXTENSION PAGE ......................................................................................... 73
TO ANSWER A SINGLE EXTENSION PAGE CALL AT YOUR EXTENSION ........... 73
TO PROTECT FEATURE PHONE AGAINST PAGING ANNOUNCEMENTS ............. 73
TO PREVENT EXTENSIONS FROM USING THE PUBLIC ADDRESS SYSTEM....... 73
MANAGER / ASSISTANT ............................................................................................................. 73
TO SET UP MANAGER / ASSISTANT COMBINATIONS ........................................... 73
TO PROGRAM A KEY TO ANSWER THE MANAGER’S CALLS............................... 74
TO DEDICATE A CO LINE TO A MANAGER’S EXTENSION.................................... 74
TO PROGRAM A KEY AS A SINGLE EXTENSION PAGE KEY TO THE ASSISTANT’S
EXTENSION ...................................................................................................................
74
TO PROGRAM A KEY TO CALL THE ASSISTANT’S EXTENSION DIRECTLY ...... 75
TO PROGRAM A KEY TO FORWARD CALLS TO AN ASSISTANT.......................... 75
LEAST-COST ROUTING (LCR) .................................................................................................... 75
TO SET UP CODES TO ALLOW CALLS TO BE ROUTED ON SPECIFIC LINES OR
NETWORKS ...................................................................................................................
75
LEAST-COST ROUTING ACTIVATED AUTOMATICALLY AT SET TIMES ............ 76
MAKING A CALL WITH LCR ACTIVATED................................................................ 76
ACCOUNT CODES ........................................................................................................................ 76
TO SET UP THE ACCOUNT CODE OPERATION........................................................ 76
ENTERING ACCOUNT CODES - OPTIONAL MODE.................................................. 77
ENTERING ACCOUNT CODES - FORCED MODE...................................................... 77
PBX MODE..................................................................................................................................... 78
LINE APPEARANCES ON FEATURE PHONE KEYS .................................................. 78
MAKING EXTERNAL CALLS WHEN IN PBX MODE ................................................ 78
INCOMING CALLS IN PBX MODE .............................................................................. 78
CALL ANSWERED ........................................................................................................ 78
CALLS PUT ON HOLD .................................................................................................. 78
DO-NOT-DISTURB........................................................................................................................ 79
TO SET DO-NOT-DISTURB ON YOUR EXTENSION.................................................. 79
TO CANCEL DO-NOT-DISTURB ON YOUR EXTENSION ......................................... 79
ROOM MONITOR .......................................................................................................................... 79
EXTENSION LOCK ....................................................................................................................... 79
TO LOCK YOUR EXTENSION...................................................................................... 79