User guide

Mitel 3000
Administrator’s Manual
4
TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL
NUMBER ........................................................................................................................
34
GROUP FORWARDING ................................................................................................................ 34
SETTING A GROUP FORWARDING FROM A SYSTEM PHONE............................... 34
TO CANCEL GROUP FORWARDING .......................................................................... 34
CONFERENCE CALLS .................................................................................................................. 35
TO SET UP AN INTERNAL CONFERENCE ................................................................. 35
TO SET UP AN EXTERNAL CONFERENCE ................................................................ 35
USING YOUR FEATURE PHONE WITH A HEADSET................................................................ 35
TO MAKE AN INTERNAL OR EXTERNAL CALL WHEN USING A HEADSET....... 35
TO END A CALL WHEN USING HEADSET ................................................................ 35
TO ANSWER A CALL WHEN USING A HEADSET .................................................... 35
HANDSET MONITOR.................................................................................................................... 36
INCOMING CALL HANDLING..................................................................................................... 36
INCOMING CALLS TO INDIVIDUAL EXTENSIONS ................................................. 36
INCOMING CALLS TO A RING GROUP...................................................................... 36
INCOMING CALLS TO A HUNT GROUP .................................................................... 36
EXTENSION GROUPS................................................................................................................... 37
GROUP PROGRAMMING.............................................................................................. 37
HUNT GROUP TIMER ................................................................................................... 38
LOGGING IN AND OUT OF HUNT GROUPS .............................................................. 38
OUTGOING GROUPS .................................................................................................................... 38
TO PROGRAM LINES INTO GROUPS FOR ACCESS USING THE CODES 9 OR 760 -
769...................................................................................................................................
38
INCOMING RINGING PROGRAMMING...................................................................................... 39
DAY SERVICE / NIGHT SERVICE ............................................................................................... 39
TO SET THE AUTOMATIC START AND END TIMES FOR NIGHT SERVICE ......... 39
TO MANUALLY TURN ON NIGHT SERVICE............................................................. 40
TO HAVE NIGHT SERVICE REMAIN ON OVER WEEKENDS .................................. 40
AUTO-ATTENDANT ..................................................................................................................... 41
DIALING # WHEN LISTENING TO THE AUTO ATTENDANT GREETING.............. 41
DIALING # WHEN LISTENING TO A STANDARD MAILBOX GREETING.............. 41
DIALING # WHEN LISTENING TO A MESSAGE-ONLY VOICE MAILBOX ............ 41
DIALING MORE THAN ONE DIGIT............................................................................. 42
DIALING AN INVALID NUMBER................................................................................ 42
DIALING INCOMPLETE NUMBERS............................................................................ 42
DIALING WHEN IN THE RECORDING PHASE .......................................................... 42
USEFUL SAMPLES OF DIGIT TRANSLATION (SINGLE DIGIT DIAL THROUGH) 42
AUTO-ATTENDANT PROGRAMMING ....................................................................... 43
COURTESY SERVICE ................................................................................................................... 45
TO PROGRAM THE COURTESY SERVICE ................................................................. 45
DIRECTORY SERVICES ............................................................................................................... 47
SIMPLE DIRECTORY SERVICE ................................................................................... 47
DIAL NAME DIRECTORY SERVICE ........................................................................... 47
DIAL NAME DIRECTORY PROGRAMMING .............................................................. 48
VOICE MAIL ..................................................................................................................................... 50
TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION........................................ 50