User guide

Mitel 3000
Administrator’s Manual
AUTOMATIC ANSWER ................................................................................................
20
TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR
EXTENSION ...................................................................................................................
20
HEADSET MODE........................................................................................................... 21
TO SELECT A RINGING TONE .................................................................................... 21
TO SET THE DISPLAY CONTRAST............................................................................. 21
SYSTEM PROGRAMMING ........................................................................................... 21
BACKGROUND MUSIC ................................................................................................ 22
SPEAKERPHONE OPTIONS.......................................................................................... 22
INTERNAL EXTENSION ORDER ................................................................................. 22
IP EXTENSIONS ............................................................................................................ 22
USING STANDARD ANALOG TELEPHONE SETS..................................................................... 23
FEATURE ACCESS CODES LIST ................................................................................. 23
GETTING STARTED – BASIC CALL FEATURES.................................................................................... 24
MAKING AND ANSWERING CALLS..................................................................................................... 24
TO MAKE AN EXTERNAL CALL................................................................................. 24
RESTRICTING OUTGOING CALLS ............................................................................. 24
TO PROGRAM CO LINES TO BE USED FOR INCOMING CALLS ONLY................. 25
TO MAKE AN INTERNAL CALL.................................................................................. 25
TO CALL AN EXTENSION GROUP.............................................................................. 25
PROGRAMMING AND DIALING SPEED-DIAL NUMBERS....................................... 25
TO PROGRAM A PERSONAL SPEED-DIAL NUMBER............................................... 26
TO ADD OR DELETE A SYSTEM SPEED-DIAL NUMBER ........................................ 26
TO CHANGE THE SYSTEM SPEED-DIAL PASSWORD ............................................. 26
TO DIAL A PERSONAL SPEED-DIAL NUMBER ........................................................ 27
TO DIAL A SYSTEM SPEED-DIAL NUMBER............................................................. 27
ANSWERING CALLS .................................................................................................................... 28
IGNORING CALLS RINGING YOUR PHONE.............................................................. 28
RE-SEIZE LINE .............................................................................................................. 28
HOLDING AND TRANSFERRING CALLS................................................................................... 29
SYSTEM HOLD.............................................................................................................. 29
TO PLACE AN EXTERNAL CALL ON SYSTEM HOLD.............................................. 29
ASSOCIATED HOLD ..................................................................................................... 29
TO TRANSFER A CALL TO ANOTHER EXTENSION ................................................ 29
TO TRANSFER A CALL TO AN EXTERNAL NUMBER ............................................. 30
TO MAKE AN EXTERNAL CONSULTATION CALL .................................................. 30
BUTTON HOPPING ....................................................................................................... 30
RE-DIRECTING CALLS ................................................................................................................ 31
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION ...................................... 31
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION TO VOICE MAIL......... 31
FORWARDING CALLS ................................................................................................................. 31
FORWARD ALL CALLS................................................................................................ 31
FOLLOW ME.................................................................................................................. 32
FORWARD WHEN BUSY.............................................................................................. 32
TO CANCEL FORWARD WHEN BUSY ....................................................................... 32
FORWARD ON NO ANSWER ....................................................................................... 33
TO CANCEL FORWARD ON NO ANSWER ................................................................. 33
EXTERNAL FORWARDING ......................................................................................................... 33
TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL
NUMBER ........................................................................................................................
33