Administrators Manual.
Mitel 3000 Administrator’s Manual Release 6.
Mitel 3000 Administrator’s Manual TABLE OF CONTENTS FCC INFORMATION ....................................................................................................................... 1 CUSTOMER OWNED COIN/CREDIT CARD PHONES ................................................................................ 2 DATA EQUIPMENT ......................................................................................................... 2 SYSTEMS ....................................................................
Mitel 3000 Administrator’s Manual AUTOMATIC ANSWER ................................................................................................ 20 TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR EXTENSION ................................................................................................................... 20 HEADSET MODE ........................................................................................................... 21 TO SELECT A RINGING TONE ..............................
Mitel 3000 Administrator’s Manual TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL NUMBER ........................................................................................................................ 34 GROUP FORWARDING ................................................................................................................ 34 SETTING A GROUP FORWARDING FROM A SYSTEM PHONE............................... 34 TO CANCEL GROUP FORWARDING ...............................................
Mitel 3000 Administrator’s Manual SETTING UP VOICE MAILBOXES .............................................................................................. 50 TO RECORD VOICE MAILBOX GREETINGS ............................................................. 50 TO REPLAY A VOICE MAILBOX GREETING ............................................................ 51 TO SELECT THE PRIMARY OR ALTERNATE GREETING........................................ 51 RECORDING NAMES IN VOICE MAILBOXES .................................
Mitel 3000 Administrator’s Manual CALL WAITING FROM EXTERNAL CALLS............................................................... 65 MULTIPLE CALL PARK ............................................................................................... 65 BARGE-IN ...................................................................................................................... 65 PAIRED EXTENSIONS ..................................................................................................
Mitel 3000 Administrator’s Manual TO UNLOCK YOUR EXTENSION ................................................................................ 80 TO MAKE A CALL FROM A LOCKED EXTENSION .................................................. 80 TO CHANGE YOUR EXTENSION LOCK PASSWORD ............................................... 80 TO EXAMINE EXTENSION LOCK PASSWORDS ....................................................... 80 TONE PROTECTION ...........................................................................
Mitel 3000 Administrator’s Manual ADDITIONAL PROGRAMMING OPTIONS ................................................................................. 92 SYSTEM LANGUAGE ................................................................................................................... 92 TO CHANGE THE PROGRAMMING EXTENSION ..................................................................... 92 TO CHANGE THE SYSTEM PROGRAMMING PASSWORD ......................................................
Mitel 3000 Administrator’s Manual INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE.................................... 111 OUTGOING RESTRICTION ........................................................................................................ 111 SWITCH EQUIPPED WITH A PRI INTERFACE......................................................... 111 SWITCH EQUIPPED WITH A T1 INTERFACE .......................................................... 112 INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED.................
Mitel 3000 Administrator’s Manual FCC INFORMATION Exhibit J - Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the telephone company.
Mitel 3000 Administrator’s Manual CUSTOMER OWNED COIN/CREDIT CARD PHONES To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Mitel 3000 Administrator’s Manual OEM DEVICES The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables and cords must be provided. The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other circuitry unless specifically allowed by the rules (such as PC and PR leads).
Mitel 3000 Administrator’s Manual • Routed to a dial prompt B. This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions are: • • • A call is unanswered A busy tone is received A reorder tone is received Equal Access Requirements This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.
Mitel 3000 Administrator’s Manual RF RADIATION EXPOSURE NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Mitel 3000 Administrator’s Manual AFFIDAVIT FOR CONNECTION OF CUSTOMER PREMISES EQUIPMENT TO 1.544 MBPS AND/OR SUBRATE DIGITAL SERVICES For the work to be performed in the certified territory of Name) (Telco County of State of (name) I, (business address) (telephone number) being duly sworn, state: I have responsibility for the operation and maintenance of the terminal equipment to be connected to 1.544 Mbps and for subrate digital services.
Mitel 3000 Administrator’s Manual Date day of Subscribed and sworn to before me this Notary Public My commission expires: 7 , 20
Mitel 3000 Administrator’s Manual SAFETY REGULATIONS Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Mitel 3000 Administrator’s Manual If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
Mitel 3000 Administrator’s Manual INTRODUCTION SYSTEM DESCRIPTION • The Mitel 3000 is an Integrated Communications System. It supports all your voice call needs and also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions and up to 12 IP extensions. • The Mitel 3000 can accommodate up to 20 Central Office (CO) Lines. • The Mitel 3000 can be equipped with a T1 module providing up to 24 T1 or 23 Primary Rate ISDN channels.
Mitel 3000 Administrator’s Manual System Options The following table details the various system options available.
Mitel 3000 Administrator’s Manual USING THIS GUIDE This Administrator’s Manual is your guide to using the Mitel 3000 system. It also explains how to program system settings using a Feature Phone. In describing the various system features, dialing codes are given which are used to activate features with standard analog phones. Read Using the Feature Phone Display on page 16 to understand how to operate the menus and use the other features of your system Feature Phone.
Mitel 3000 Administrator’s Manual FEATURE PHONE There are two Feature Phone, one with eight and the other with sixteen programmable keys. All of the Feature Phone are highly featured display telephones. They all have a four-line display that contains prompts, and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features. They are equipped with a data port, positioned on the left-hand side of the phone.
Mitel 3000 Administrator’s Manual Sixteen Key Feature Phone with DSS Mute Key 4 Function Keys: Hold Program Message Directory Volume Keys Speaker Key/Light Message Waiting/Ringing Indicator Handset Data Socket and Headset Socket (underneath) DSS Programmable Keys Clear Key Programmable Keys Display Keys Scroll/Edit Keys Numeric Keypad Sixteen Key Feature Phone Mute Key Speaker Key/Light Volume Keys 4 Function Keys: Hold Program Message Directory Handset Message Waiting/Ringing Indicator Data
Mitel 3000 Administrator’s Manual To adjust the Feature Phone Pedestal • • • • The pedestal can be mounted on two locations on the base of the telephone. The locations provide two angles 20 or 35-degrees. To remove the pedestal, press the clip down as shown. The telephone set can also be wall-mounted. When wall-mounted, the Feature Phone retaining hook must be reversed to ensure the handset can be properly retained.
Mitel 3000 Administrator’s Manual Using the Feature Phone Display The Feature Phone display presents prompts and information. It also provides selectable options to assist in activating features. Prompts and Information • • • • • • • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the System Programming menus from the wrong extension will result in the prompt “Programming refused”.
Mitel 3000 Administrator’s Manual Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, are pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it is indicated by a ♦. Unselected items are indicated by a ◊.
Mitel 3000 Administrator’s Manual Using the Programmable Keys / Line Keys There are eight programmable keys on the eight key Feature Phone, 16 on the sixteen key Feature Phone and 32 on the DSS. The keys on the Feature Phone are pre-programmed as line keys. Each line key is associated with a “Line”, the first key with Line 1, the second with Line 2, etc. Pressing line key 1 selects the first line, returning a dial tone and allowing you to dial an external telephone number.
Mitel 3000 Administrator’s Manual Using the Function Keys There are four function keys located directly above the Feature Phone display. Particular features are grouped under these keys, as follows: H HHold This key is used to place calls on system hold. When calls are placed on hold using this key, a prompt “Return To Line” is presented on the display. This key accesses the options available to customize your Feature Phone settings.
Mitel 3000 Administrator’s Manual CUSTOMIZING YOUR FEATURE PHONE The PROGRAM key accesses the options available to customize your Feature Phone settings. To Change the Language on Your Phone Each extension can select the display prompts to be in English, French or Spanish. • From your Feature Phone, press the PROGRAM key. • Select “Language”. • Select the required option – English, French or Spanish. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual Headset Mode When a headset is plugged in to the headset socket, it is automatically detected and the option to turn the headset mode on is displayed on the display. You can also turn headset mode on and off via the PROGRAM key. • From your Feature Phone, press the PROGRAM key. • Press the Scroll Down key ( ) until “Headset Mode” is displayed. • Select “Headset Mode”. • Select the required option – “Turn Headset On” or “Turn Headset Off”.
Mitel 3000 Administrator’s Manual Background Music This feature allows an extension to have music played over the speaker of a Feature Phone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension. • From your Feature Phone, press the PROGRAM key. • Press the Scroll Down key ( ) until “Background Music” is displayed.
Mitel 3000 Administrator’s Manual USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes activate the system features. The activation of features from a standard phone is described throughout the manual. Feature Access Codes List To use a feature, dial the appropriate code from the list below. If your telephone is equipped with memory keys, you can program feature codes onto the keys (refer to your telephone user guide for instructions).
Mitel 3000 Administrator’s Manual GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an External Call • • • Lift the handset and select a free line in one of the following ways: • Press the line key 1 for line 1, line key 2 for line 2, and so on. (This is applicable only if the Programmable Keys are programmed as line Keys, which is the default setting). • Dial 9 to select a line from outgoing group 1. • Dial 760 - 769 to select a line from outgoing groups 2 to 11 respectively.
Mitel 3000 Administrator’s Manual • Select the extensions to be prevented from accessing that line. A “♦” is displayed alongside those extensions that are restricted from accessing the line, and a “◊” is displayed alongside those extensions that have access to the line. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual To Program a Personal Speed-Dial Number • Press the DIRECTORY key. • Select “Personal Entries”. • Select the index you want to program. • Enter the number. • Press “Confirm”. • Enter a name associated with the entry. Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter.
Mitel 3000 Administrator’s Manual • • • • • • Select “System Programming”. Enter the System Programming Password and select “System”. Select “Change Password”. Select “Speed Dial Password” Select “Change” and enter a four-digit number. Select “Confirm”. To Dial a Personal Speed-Dial Number • • • • • Press the DIRECTORY key. Select “Personal Speed Dial” to access your personal speed-dial list. The entries are sorted alphabetically. Enter the first letter of the name.
Mitel 3000 Administrator’s Manual ANSWERING CALLS When the Feature Phone rings, you can do one of the following: • • • Select “Answer The Call” on the display. Lift the handset. Press the speakerphone key. From a standard analog telephone, lift the handset when the phone is ringing. Ignoring Calls Ringing Your Phone You can ignore an internal or external call ringing your phone. You can do one of the following: • Select a free line key to make an outgoing call.
Mitel 3000 Administrator’s Manual HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that other telephones can retrieve the call or you can return to the call at a later stage. To Place an External Call on System Hold • • • While on a CO line call either, press the Hold key, or select “System Hold” on the display. The caller is placed on hold and Music on Hold is returned. To retrieve the call, select “Return To Line” on the display or press the line key.
Mitel 3000 Administrator’s Manual To Transfer a Call to an External Number • • • • While on the call, press the Scroll Down key ( ) until “External Transfer” is displayed. Select “External Transfer”. Select a free line and dial the number. When the call is answered, press “Transfer”. From a standard analog phone, press the Hookflash key, dial a line access code (9, 760-769) and when dial tone is returned dial the second number. When the call is answered replace the handset.
Mitel 3000 Administrator’s Manual RE-DIRECTING CALLS This allows you to forward a call that is ringing at your Feature Phone. To Re-Direct a Call Ringing at Your Extension • • When a call is ringing at your Feature Phone, select “Re-Direct the call” on the display. Select a free extension from the extension list presented on the display. The call is presented to the selected extension and stops ringing at your Feature Phone.
Mitel 3000 Administrator’s Manual Follow Me The Follow Me feature allows you to set a call forward to another extension after you have left your extension. • From the Feature Phone answering the calls, press the Scroll Down key ( ) until “Forward” is displayed. • Select “Forward”. • Select “Follow Me”. You will be prompted to enter your extension number and your extension lock password. (Default password is 123). Once these details are entered, the forwarding is activated.
Mitel 3000 Administrator’s Manual Forward On No Answer The Forward On No Answer feature allows you to forward all your calls to ring at another extension if there is no answer at your extension after four rings. Alternatively, you can forward all external calls to an external number if your extension has not answered after four rings. • From the Idle Menu, press the Scroll Down key ( ) until “Forward” is displayed. • Select “Forward”. • Select “Forward On No Answer”.
Mitel 3000 Administrator’s Manual To Forward All Calls or External Calls Only to an External Number • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key ( ) until “External Forwarding” is displayed. • Select “External Forwarding”. • If both internal and external calls are to be forwarded, select “All Calls”.
Mitel 3000 Administrator’s Manual CONFERENCE CALLS This feature allows you to set up a three-way conversation between three extensions, or between two extensions and a CO line, or between two CO lines and an extension. To Set Up an Internal Conference • • • • When on a call, press the Scroll Down key ( ) until “Internal Conference” is displayed. Select “Internal Conference”. Select the extension to be included in the conference. When the extension answers, select “Conference” on the display.
Mitel 3000 Administrator’s Manual HANDSET MONITOR When you are on a call using the headset the handset receiver is also turned on. If you wish to disable this facility unplug the handset when the headset is installed INCOMING CALL HANDLING Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant or Courtesy Service.
Mitel 3000 Administrator’s Manual The call can be forwarded to the group voice mailbox if one has been programmed for the group. .The incoming call to the Hunt Group, will ring each available extension, once it reaches that last extension it will forward the call to the group mailbox after the forward on no answer timer expires. The call can be forwarded to another group or extension.
Mitel 3000 Administrator’s Manual • • If hunt group is chosen select the type of hunt group, Linear, Circular or Longest Idle. Enter the extensions into the group. The order in which the extensions are entered determines the sequence in which unanswered calls are presented to extensions in the group. The call will be presented to the first available extension and if not answered there then the next one in the order in which they are programmed. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual • Select the group you wish to set up. Up to 11 groups can be set up, each with a corresponding access code, 9 or 760 - 769 • Select the lines to be in the group. The lines in the group are indicated by a “♦”. Press the speakerphone key to finish programming. Note: Lines can be in one outgoing group only. Selecting a line to be a member of a group automatically removes it from all other groups.
Mitel 3000 Administrator’s Manual • • • • • Enter the time in 24-hour format e.g., 1400 is 2:00pm. Press “Confirm”. Select “Off time 2” to set the first time the “Night Service” turns off automatically. Enter the time in 24-hour format e.g., 1400 is 2:00pm. Press “Confirm”. Press the speakerphone key to finish programming. To Manually Turn on Night Service The Manual “Night Service” feature enables you to turn “Night Service” on or off manually.
Mitel 3000 Administrator’s Manual AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact. A Voice Module must be installed for this feature to operate. When a line programmed for Auto-Attendant receives a call, the call will be answered by the system. When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you for calling.
Mitel 3000 Administrator’s Manual Dialing More than One Digit If a valid extension number is dialed and the extension is free, the phone is rung. If the extension is busy the call is camped on to the extension. If a forward when busy is programmed it is activated. If forward on no answer is programmed it is activated after the no answer timer expires.
Mitel 3000 Administrator’s Manual Auto-Attendant Programming Auto-Attendant can be enabled on a line-by-line basis from the programming extension. If a call is received on an Auto-Attendant line when the voice mail system is busy, the call will ring as a normal call. If the voice mail system becomes free before the call is answered, the Auto-Attendant feature is activated, the call is automatically answered and the Auto-Attendant message is returned.
Mitel 3000 Administrator’s Manual To Change the Ringing Time before Calls Hear the Auto-Attendant Greeting You can change the time that a call will ring before being automatically answered by the Auto-Attendant. A different time can be set for day and night modes as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual COURTESY SERVICE This service is available, with a standard greeting, on all systems. If the system is equipped with a Voice Module, you can customize the greeting. When the Courtesy Service feature is activated on a CO line, callers to the system are answered automatically after a programmable period, a message is returned to the caller and the internal phone or phones continue to ring.
Mitel 3000 Administrator’s Manual To Change the Ringing Time before Calls are answered by the Courtesy Greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual DIRECTORY SERVICES There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers. The first is the “Simple Directory Service” and the other the “Dial Name Directory service”. Only one of the services can be activated on the system. Simple Directory Service This is a service where a greeting is recorded on site listing names and their extension numbers.
Mitel 3000 Administrator’s Manual “Extension XX (three six as an example). If this is correct press pound. For the previous name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory press star”. If there are no names programmed in the Directory the call is presented to the destination set in the “Incoming Ringing” programming for the CO line.
Mitel 3000 Administrator’s Manual To program the names in the Directory table From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Dial Name Directory” is displayed. • Select the “Directory Table” option. • Select the extension and enter the name.
Mitel 3000 Administrator’s Manual VOICE MAIL Voice mail services are available only on those systems equipped with the optional voice mail module. Up to 40 extensions can be allocated voice mailboxes. The 20 ring groups can also be allocated voice mailboxes. A further 10 mailboxes, not associated with extensions or groups, can also be programmed. These are called Phantom mailboxes and can be used for people who do not have a dedicated extension.
Mitel 3000 Administrator’s Manual • • Press “Confirm”. Press the speakerphone key to finish programming. From a standard phone dial 9 to select the greetings. Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting. When a greeting is selected dial 1 to change the greeting and speak to record the greeting when prompted. If a greeting is deleted the default greeting is used. To Replay a Voice Mailbox Greeting • • • • • • • At your extension, press the MESSAGE key.
Mitel 3000 Administrator’s Manual • • • • Select “Forward to VM” or enter 710 as the extension number. If “Forward On No Answer” is activated to 710, the voice mailbox will answer calls unanswered after four rings. If “Forward When Busy” is activated to 710, calls you cannot receive will be answered by the voice mailbox. For information on how to Forward calls, see page 31. To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox You can operate your voice mail in voice mail monitor mode.
Mitel 3000 Administrator’s Manual To Access Voice Mailboxes • • • • • Press the MESSAGE key. Select “Voice Messaging”. Enter your extension number (which is your voice mailbox number). Enter your voice mail password (1111 by default) followed by #. You are presented with the Voice Messaging Control Menu.
Mitel 3000 Administrator’s Manual Return Call The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox. • When you have listened to a message in the voice mailbox select the “Return Call” option. • The system initiates a call to that number. From a standard analog phone dial 0 to activate “Return Call”. Note: To return calls to external callers, the Caller ID service must be available on the CO lines.
Mitel 3000 Administrator’s Manual • • • • • • • • • • • • • Dial 42 Dial 43 Dial 5 Dial 6 Dial 71 Dial 72 Dial 73 Dial 8 Dial 91 Dial 92 Dial 92 Dial 93 Dial 0 Turn remote notification off. To program remote notification. To compose a message. To delete all messages. To record your name. To check your recorded name. Do delete the recorded name. To turn monitor on / off. Selecting the primary greeting. Selecting the secondary greeting. Check the outgoing greeting. Delete the outgoing greeting.
Mitel 3000 Administrator’s Manual Programming a Personal Number • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number (which is your voice mailbox number). • Enter your voice mail password (1111 by default) followed by #. • Select “Remote Notification”. • Select “Programming”. • Select “Personal Number”. • Select “Change”. • Enter the number.
Mitel 3000 Administrator’s Manual From a standard phone dial 4321 to enter the pager number and dial string. Selecting the Extensions that can activate Remote Notification In default no extension can set remote notification. Those extensions that can set remote notification are programmed in system programming. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual • • Select “Notification Delay”. Enter the value between 60 and 1800 seconds and press “Confirm”. Notification interval timer If a remote notification fails this is the time the system waits before retrying the call. This is set at 5 minutes (900 seconds) in default. The range is 1-15 minutes (60 - 900 seconds). • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extension. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Select “Examine Passwords”. • Select “Voice Mail Password”. • Select the extension whose password you wish to examine.
Mitel 3000 Administrator’s Manual • • • Select “Language”. Select “Voice Mail”. Select the language required. Information-Only Voice Mailboxes All voice mailboxes (extension, group and phantom) can be programmed as information-only voice mailboxes. When a voice mailbox is set as “Information Only” callers to the voice mailbox will hear the voice mailbox greeting but will not be able to leave a message. The voice mailbox has all the other attributes of a standard voice mailbox, i.e.
Mitel 3000 Administrator’s Manual To Turn the System Voice Mailbox On and Off • At the programming extension press the Scroll Down key ( ) until “System Voice Mail Box” is displayed. • Select “System Voice Box” to turn the System voice mailbox on. Select “System Voice Box” again to turn the System voice mailbox off. Note: “System Voice Box” will appear as one of the first options on the programming extension to indicate the System voice mailbox has been turned on.
Mitel 3000 Administrator’s Manual To Set the Time a Call will ring before the System Voice Mailbox Answers • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”. • Select “System Voice Box Delay”. • Enter the time. The default is 010 seconds.
Mitel 3000 Administrator’s Manual ADDITIONAL CALL FEATURES Redial Use the Redial feature to redial the external number you most recently dialed. A line is selected automatically and the last external number dialed is redialed. It is important to note that this feature redials external calls only, calls to other extensions are not redialed. To Redial the Last External Number Dialed • From the Idle Menu, select “Redial Last Number”.
Mitel 3000 Administrator’s Manual To Pick up a Holding call at another extension • From a Feature Phone select the “Flashing Line led”. From a standard analog phone, dial #5 and then the line number (Line numbers starting from 01 to 20). For example: To pick up a call that is on hold in line 2, dial #502 from the extension you want to pick the call from. Note: If the Mitel 3000 is in PBX mode, this feature will not work. To Pick up an External Incoming Call • Select “External Call Pick-Up”.
Mitel 3000 Administrator’s Manual To Accept a Waiting Call If another extension presents you with Call Waiting, this will be indicated on your display and you will hear the Call Waiting tone, provided your extension is not protected against Call Waiting tones. • Select one of the options presented on the display. Note: If you ignore the Call Waiting tone for a short period, the Call Waiting offer is rejected and the calling telephone is presented with the message “Call Waiting Rejected”.
Mitel 3000 Administrator’s Manual From a standard analog telephone, “Barge-In” is activated by dialing the code 709 followed by the extension number. To Program extensions allowed to barge-in In default no extensions are programmed to activate “Barge-In”. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”.
Mitel 3000 Administrator’s Manual In default no extensions are paired. From a standard telephone the code is 702.
Mitel 3000 Administrator’s Manual Operator Services You can choose to use an operator with the Mitel 3000 telephone system. For example, the operator can transfer internal and external callers to internal extensions. To call the operator • • • • Dial the code (0) for the operator’s extension. Dialing 0 from an extension rings group 11. This group contains extension 20 in default. See Group Programming on page 37 if you want to call a different extension or to call more than one extension.
Mitel 3000 Administrator’s Manual Note: Only Feature Phone can display messages. A standard analog telephone will not receive any indication that a message has been set on the extension it is calling. From a standard analog telephone, the code is 729. When you have dialed 729, dial digits 1 - 8 to select the required message, and hang up. To Cancel a Display Message • From a Feature Phone, select “Cancel the Message”. From a standard analog phone, dial 729 and hang up.
Mitel 3000 Administrator’s Manual • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “Caller ID Programming” is displayed. • Select “Caller ID Programming.” • Select an Index Number (001 - 100). • Enter the caller telephone number. • Press “Confirm”. Enter the name to be associated with the number. Refer to page 17 for help on how to enter names.
Mitel 3000 Administrator’s Manual • Select “Caller ID List”. • Select “Store All calls” or “Store Unanswered Calls”. Press the speakerphone key to finish programming. To Set up Extensions with an Individual Caller ID List You can program up to 40 extensions to store ten numbers each. Each of these extensions will have a separate record of calls that ring on CO lines programmed to ring their extensions only. • • • • • • • From the programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual To make an Announcement over a Public Address System If there is a Public Address (PA) system connected to your Mitel 3000, any extension can make an announcement over the PA system. • • • From the Idle Menu, press the Scroll Down key ( ) until “Paging” is displayed. Select “Paging”. Select “Public Address” and make your announcement. The announcement can last a maximum of fifteen seconds.
Mitel 3000 Administrator’s Manual Single Extension Page The Single Extension Page feature allows you to call and speak over the speaker of an individual Feature Phone. If the Feature Phone is page-protected the call will fail. • From the Idle Menu, press the Scroll Down key ( ) until “Single Extension Page” is displayed • Select “Single Extension Page". • Select the extension you wish to page. • Make your announcement. From a standard analog phone, the code is 715.
Mitel 3000 Administrator’s Manual • • • • Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Manager / Assistant” is displayed. Select “Manager / Assistant”. Select the assistant extension. When selected, the menu changes to allow you to select the manager extension(s). • Select the manager extension(s). Manager extensions will be indicated by a “♦” alongside.
Mitel 3000 Administrator’s Manual Note: The assistant extension must be programmed to receive Call Waiting tones. See page 81. To Program a Key to Call the Assistant’s Extension Directly With this feature set, the manager can call the assistant, while the assistant’s extension is idle, by pressing the key. Also, the manager can see the status of the assistant’s extension from the key light. It is on steadily if the extension is busy, and flashing if it is ringing.
Mitel 3000 Administrator’s Manual Press the speakerphone key to finish programming. Note: When enabling or disabling the LCR feature, the new setting does not take immediate effect. There can be a delay of up to 1 minute for the setting to take effect. Note: To program LCR Codes when a T1 or T1 PRI interface card is installed see page 113.
Mitel 3000 Administrator’s Manual Entering Account Codes - Optional Mode Entering the code prior to making a call When Account Codes is programmed, the Feature Phone’s idle menu has the prompt “Enter Account Code” displayed. • Select “Enter Account Code”. • Enter a four-digit code. • A free line is presented and dial tone returned. • Dial the external number as normal. From a standard analog phone, the code is 791 followed by the four-digit code.
Mitel 3000 Administrator’s Manual PBX MODE The Mitel 3000 can be set, through System Programming, to operate in either PBX or Key System mode. The switch works in Key System mode by default. When PBX mode is selected, a number of changes are made to the operation of the system. Line Appearances on Feature Phone Keys Line keys programmed on the phone are not associated with particular lines. When a line key is selected on a phone, the line light is lit only on the phone selecting the line.
Mitel 3000 Administrator’s Manual DO-NOT-DISTURB If your extension is set to “Do-Not-Disturb”, anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a Feature Phone, “Do-Not-Disturb Enabled” will appear on its display. “Call Back” and “Reminder Call” are the only incoming ringing that will be accepted when this feature is set. To Set Do-Not-Disturb on Your Extension • From the Idle Menu, press the Scroll Down key ( ) until “Do-Not-Disturb” is displayed.
Mitel 3000 Administrator’s Manual To Unlock Your Extension • Select “Unlock The Extension”. This display option only appears when the extension is locked. • Dial your three-digit lock password. (The default lock password is 123). Press the speakerphone key to finish programming. From a standard analog phone dial 713 followed by the lock password to unlock your phone. To Make a Call from a Locked Extension • • • • • Dial 9 or 760 - 769 or press a line key. Dial your three-digit lock password.
Mitel 3000 Administrator’s Manual TONE PROTECTION As described on page 64, extensions can present a busy extension with a call waiting tone, provided the busy extension is not protected against receiving call-waiting tones. By default, all extensions are protected against receiving Call Waiting tones, except extension 20. However, you can program extensions to receive call-waiting tones.
Mitel 3000 Administrator’s Manual SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signal can be required if you are using certain network services on standard CO lines, or if your Mitel 3000 is connected to another telephone system (PBX) via one of the line interfaces. The Hookflash feature allows you to send a hold signal forward on the line to the CO or PBX. To send a hold signal, you must be on a call or have dialed at least one digit of the number you are calling.
Mitel 3000 Administrator’s Manual MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source can be internal, in which case it is integrated into the system and cannot be changed, or external, in which case an external source must be connected to your system. To Supply Music, Tone or Silence to Callers on Hold • • • • • • • From the programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual • • Select “Name Programming”. From the extension menu, select the extension you want to name and enter the name as described on page 17. Up to ten characters (including spaces) can be entered for each name. • When the name is entered, select “Confirm”. You will be presented with the extension menu and can continue programming other names. Press the speakerphone key to finish programming. CLASS-OF-SERVICE Each extension can be programmed for a Class-of-Service.
Mitel 3000 Administrator’s Manual • Select “Confirm” when the code is entered. Press the speakerphone key to finish programming. To Restrict Extension Outgoing Calls During the Day With this feature, you can assign the extensions to a Class-of -Service that will operate when the system is in “Day Service”. On power-up, all extensions are in class 1. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed.
Mitel 3000 Administrator’s Manual POWER FAILURE OPTIONS To Provide Battery Backup Your Mitel 3000 can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the Mitel 3000 is provided for at least one hour in the event of a power failure. Battery Alarm If your system is equipped with a battery, a message “Battery” is displayed on extension 20 if the system is running on the battery.
Mitel 3000 Administrator’s Manual USING A DOOR PHONE You can equip your Mitel 3000 with an optional Door Phone. The Door Phone has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Phone installed in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.
Mitel 3000 Administrator’s Manual To Program which Extensions can Operate the Doorstrike • • • • • • • From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming password and select “Extensions”. Press the Scroll Down key ( ) until “Open Door Restriction” is displayed. Select “Open Door Restriction”. Select which extensions are restricted from opening the door.
Mitel 3000 Administrator’s Manual CALL LOGGING Your Mitel 3000 system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required. This is selected in the System Programming. Another option allows the last four digits of the dialed number to be masked. This is “Restricted Call Logging”.
Mitel 3000 Administrator’s Manual • Select the extensions whose calls are not to be logged. The selected extensions will be indicated with a “♦”. Press the speakerphone key to finish programming. To Set the Call Logging Interface Speed • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual OPERATION WITH A PARENT PBX You can connect the Mitel 3000 to a parent PBX via its line interfaces. You can program any of the 11 outgoing groups to work with a parent PBX. When programming the outgoing groups as PBX groups, PBX access digits and the number of digits in a PBX extension number are entered. The PBX access digits are the digits that must be dialed to select a CO line in the parent PBX. (You can have a maximum of two PBX access digits).
Mitel 3000 Administrator’s Manual ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voice Module and Courtesy Service prompts can be programmed to be in English, French or Spanish. The default language is English. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Language”.
Mitel 3000 Administrator’s Manual TO NAME THE CO LINE (LINE NAME PROGRAMMING) This feature allows a PSTN line to present a name of the line to an extension.When a call is presented to an extension on that line the top line of the display will read "Call for XXX", where XXX is the name Programmed for that line.
Mitel 3000 Administrator’s Manual TO CONFIGURE DISCONNECTED EXTENSIONS The system assumes that all available extension interfaces have devices connected to them. If an extension interface does not have a device connected, ensure correct system operation by disconnecting the extension interface in System Programming. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual • Select either “Extension Lock Password”, or “Voice Mail Password”, or “System Voice Box”. • If you selected “Extension Lock Password”, the extension menu will appear. Select an extension and its extension lock password will appear on the display. • If you selected “Voice Mail Password”, the extension menu will appear. Select an extension and its voice mail Password will appear on the display.
Mitel 3000 Administrator’s Manual TO CHANGE RINGING FROM 50 TO 20 HZ This option allows the ringing frequency to be changed from the default 50 Hz to 20 Hz on individual extensions. • From the Programming extension, press the PROGRAM key. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key ( ) until “20 Hz Ringing” is displayed. • Select “20 Hz Ringing”. • Select the extensions required to ring at 20 Hz.
Mitel 3000 Administrator’s Manual FLEXIBLE NUMBERING The extensions numbers, line access digits, and first digit of the feature codes can be changed. This allows systems with Direct Inward Dialing (DID) numbers to have their extension number reflect the DID number. When you change the numbering, the extension numbers must be changed to 3 or 4 digit numbers. If you want to return to the 2-digit scheme you must reset the switch to the default factory settings. See page 104.
Mitel 3000 Administrator’s Manual General Rules for Flexible Numbering: If you select “Confirm” without making an entry, the top line of the display changes to entry to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
Mitel 3000 Administrator’s Manual SIP CALLED NUMBER ROUTING If the SIP DID or DNIS service is provided by the service provider the calls can be routed to extensions or groups based on the called number received. (Before programming any DID or DNIS number, the SIP VoIP Trunk has to be programmed from the Broadband module, please refer on how to program this module from the Broadband module manual.) A table of 100 entries is provided in the DID/DNIS Table programming option.
Mitel 3000 Administrator’s Manual • Enter the index number required. • Enter the three-digit code. • Press “Confirm”. Press the speakerphone key to finish programming. Note: When no local code is programmed or more than one local code is programmed all digits need to be dialed to connect the line. To Configure CO Lines There are various options to configure the analog line interfaces on your system.
Mitel 3000 Administrator’s Manual A menu showing the CO lines will be presented. The lines using Loop Calling are indicated by a “♦”. Those using the standard singling are indicated by a “◊”. Select the lines as required. Press the speakerphone key to finish programming. Note: Last number Redial, Call Restriction, Saved Numbers, System and Personal Speed-Dial will not work on the lines allocated as Loop Calling.
Mitel 3000 Administrator’s Manual Programming Long CO Line This programming option allows the line impedance on the switch CO circuit to be adjusted. The Long CO line is the normal setting for standard business lines connected to the system. The alternative setting should be chosen in cases where the line impedance is resistive impedance. This is likely to be the case if the Lines being used are extension circuits off a parent PABX or an analog port on an ISDN T/A.
Mitel 3000 Administrator’s Manual Programming System Timers You can set various timers from the programming extension to suit your requirements. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”.
Mitel 3000 Administrator’s Manual Auto Attendant Day The time a call to the auto attendant, when the system is in day mode, will ring before the auto attendant answers the call. System Voice mailbox delay The time a call to the auto attendant, when the system is in night mode, will ring before the auto attendant answers the call. System Voice mailbox delay This is the time that elapses before an unanswered incoming call is presented with the System voice mailbox greeting.
Mitel 3000 Administrator’s Manual T1 / PRI INTERFACE The system can be equipped with a T1 card to provide up to 24 T1 Robbed Bit Signaling (RBS) channels or 23 Primary Rate ISDN (PRI) channels. The programming and set up options available on the T1 / PRI interface are described below. T1 (RBS) OR PRI (ISDN) When a T1 card is installed it is automatically set as a T1 interface with 24 E&M wink start channels. It can be changed to PRI ISDN. • From the programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual • Select T1 (RBS). • Select “Coding”. • Two options are presented “AMI” or “B8ZS”. • Select the required option. The default setting is AMI. A solid diamond indicates the option selected. Programming the Line Build-Out on the T1 The Line Build out can be set at 0dB, -7.5dB, -15dB or -22dB. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual *DNIS* *ANI*DNIS* • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS). • Select “Line Type”. • Select “DID” line type. • Select one of the options listed above.
Mitel 3000 Administrator’s Manual • Select service type. • Select one of the options from the above list. The default is Wink Start Programming Received Digits on the T1 If Received digits is selected the display updates to show the equipped T1 lines. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”.
Mitel 3000 Administrator’s Manual T1 PRI Channel Programming If T1 PRI is programmed the default settings are as follows: The ISDN Signalling Protocol (Q931) is set to National ISDN 2. The Line Build Out is set to -7.5 dB. The Line Gain is set to High at -3dB. Programming the ISDN Signalling Protocol (Q931) on the T1 PRI Two ISDN signalling protocols are supported, National ISDN 2 and AT&T 5ESS.
Mitel 3000 Administrator’s Manual The default setting is High -3dB. Note: Low is the recommended receive setting as specified in EIA 464C. Medium is the recommended value in EIA 464B. LINE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED When a T1 module is equipped the following “Line Programming” options are modified. The change is dependnt on whether the interface is programmed as a T1 or Primary Rate ISDN interface.
Mitel 3000 Administrator’s Manual INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE If the interface is programmed as Trunk Type T1 then each programmed T1 line is treated as a separate line and the lines are presented as Line 1 - Line 24. If CO Lines are equipped then they are numbered from Line 25 - 28. Each T1 line can be programmed to ring a different group or extension. They can be individually programmed to be answered by Auto Attendant or the Courtesy Service in the normal manner.
Mitel 3000 Administrator’s Manual • • • • • • Select “Outgoing Restriction” option. The menu updates to show only the CO lines equipped (Line 24 - Line 27) Select the required line. The extension menu is displayed. Select the extensions to be restricted from selecting the line for outgoing calls. In default no restriction applies. Switch equipped with a T1 interface The menu showing the T1 lines programmed as available, in the “Equipped Lines” programming.
Mitel 3000 Administrator’s Manual • In default no lines are programmed. Note: If 23 B-Channels are available and 10 lines are selected then a total of 13 B-Channels are available to extensions to select for outgoing calls. If a user selects a Line key of a line that is set as Incoming only, busy tone is returned and the message 'Restricted' is shown on the display. OUTGOING GROUPS Outgoing groups programming when T1 is programmed Individual T1 channels can be programmed into the different line groups.
Mitel 3000 Administrator’s Manual • • • Enter in a code index (01-50). Enter an input code (Up to 5 digits). Press “Confirm”. This is the code dialed by the user. Enter an output code (Up to 9 digits). This is the code that will be inserted before the telephone number that the user dials. This code can be used to select a specific telephone company. • Select the preferred or exclusive option. • If “Exclusive” is selected, the calls can only be sent on the lines selected.
Mitel 3000 Administrator’s Manual System Voice Mailbox Programming when a PRI is programmed System voice mailbox is programmed as follows: • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “System Voice Box” is displayed. • Select “System Voice Box”.
Mitel 3000 Administrator’s Manual • • • • • • Enter the caller telephone number. Press “Confirm”. Enter the name to be associated with the number. Press Confirm. Select the option “Day Mode”, “Night Mode” or “Day and Night Mode”. Select the required option of “Extension”, “Group”, “Auto-Attendant” or “Courtesy Service”. Note: When selecting “Extension”, only one extension can be selected.
Mitel 3000 Administrator’s Manual no name is associated with the number in either the CID/ANI table or the system speed dial list, and a name is provided from the network, then the name provided by the network is displayed. If no caller information is available the display shows Line x where x is the number of the line the call is received on. Note: ANI on CAS does not provide a name. ANI / CPNIE with ISDN does provide a name.
Mitel 3000 Administrator’s Manual PRESENTATION OF LINES ON THE SYSTEMPHONES Programmed systemphone keys in Key system mode The systemphone keys are programmed with Lines 1-8 in the case of the eight key set and Lines 1-16 in the case of the sixteen key set. If the switch is programmed with a T1 interface pressing Line 1 will select the first T1 line, selecting Line 2 will select the second line etc.
Mitel 3000 Administrator’s Manual PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM key on the Feature Phone. The following screens show what appears when the PROGRAM key is pressed. The menu options displayed, apart from “System Programming”, can be accessed and programmed from any extension using a eight key setor a sixteen key set. 1. 2.
Mitel 3000 Administrator’s Manual Accessing System Programming Options System Programming options can also be programmed via a Feature Phone. However, the Feature Phone must be connected to the extension that is programmed as the programming extension. By default, the Programming extension is extension 20. You access all System Programming options via the PROGRAM key on the Feature Phone connected to the programming extension. • From the Programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual System Settings Options If “System” is selected, the following screens appear: 1. Select Option - Language - Time And Date - Change Password 2. Select Option - Programming Position - Night Service - Music On Hold 3. Select Option - Line Key Light - Change Greetings - Call Logging 4. Select Option - Timers - Door Phone - PA Amplifier 5. Select Option - Caller ID List 6.
Mitel 3000 Administrator’s Manual The following table lists the available System options, with their defaults, if applicable. Feature Default Notes Language English See page 92. Time and date XX:XX xx-xx-xx See page 82. Change password • System Password 1111 See page 92.
Mitel 3000 Administrator’s Manual Caller ID List • Store all calls • Store unanswered calls Class codes • Table 2 • Table 3 • Allowed Table • Restricted Table Stores unanswered calls See page 70. Not programmed See page 84. Local Codes • Table of Local dialing codes Not Programmed See page 99.
Mitel 3000 Administrator’s Manual Extensions Settings Options If “Extensions” is selected, the following screens appear: 1. 2. Select option Select option - Name Programming - Page Protection - Restriction Classes - Open Door Restriction - Tone Protect - Personal Caller ID List 3. Select option - Sys. Speed Dial. Override - Voice Mail Boxes - Extension Disconnect 4. Select option - VM Capacity % Used - No Call Logging - External Forwarding 5.
Mitel 3000 Administrator’s Manual The following table lists the available “Extensions” options, with their defaults, if applicable. Feature Name programming Restriction classes • Day class-of-service • Night class-of-service Tone Protect Page Protection Open Door Restriction Individual Caller ID List Sys. Speed Dial.
Mitel 3000 Administrator’s Manual Lines Settings Options If “Lines” is selected, the following screens appear: 1. Select option - Equipped Lines - Group programming - Incoming ringing 2. Select option - Outgoing Restriction - Incoming Calls Only - Outgoing Groups 3. Select option - PBX Group - LCR Codes - LCR Timebands 4. Select option - PSTN Programming - PRI Programming - Call Routing Priority 5. Select option - T1 (RBS) or PRI (ISDN) - T1 Channels - System Voice Mailbox 6.
Mitel 3000 Administrator’s Manual The following table lists the available “Lines” options, with their defaults, if applicable.
Mitel 3000 Administrator’s Manual Index 50 to 20 Hz .......................................................96 AA Dial Time.................................................104 Accept a Waiting Call ......................................65 Account Codes .................................................76 Account Codes - Forced mode .........................77 Add ...................................................................26 Alternate Greeting ............................................
Mitel 3000 Administrator’s Manual Group forwarding .............................................34 Group Mailboxes..............................................55 Group Programming.........................................37 Headset .......................................................21, 35 Hold............................................................29, 83 External ........................................................29 Hookflash .........................................................82 Hot Line.
Mitel 3000 Administrator's Manual PN LR2736.
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