Specifications

Mitel 3000
Installation & Maintenance Manual
107
Recommendations for customer training
As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This should
cover the following:
• Use of the Feature Phone menus and associated keys
• Taking, making and transferring calls on all types of phones
• Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such as:
• Call transferring capabilities.
• Programming Feature Phone keys.
• Time and date programming.
• System and or personal speed-dial programming.
• Incoming call handling.
• Call Restriction, Class-of-Service parameters.
• Extension reset facilities.
• Connecting modems, fax machines, etc.
• Use of Voice Module features.
The features should be explained by using the:
• Mitel 3000 Phone Quick Reference Guide.
• Getting Started Guide.
Ensure the customer has:
• Phone Quick Reference Guide for each extension.
• One copy of the Getting Started Guide.
• Documentation Mitel 3000 CD-ROM.