Installation and Maintenance.
Mitel 3000 Installation and Maintenance Manual Release 6.
Mitel 3000 Installation & Maintenance Manual Table of Contents TABLE OF CONTENTS ..................................................................................................................................... 1 FCC INFORMATION.......................................................................................................................................... 1 SAFETY REGULATIONS .......................................................................................................................
Mitel 3000 Installation & Maintenance Manual STRUCTURED WIRING ........................................................................................................................................ 35 CCU CONNECTIONS ........................................................................................................................................... 36 DOOR PHONE ...........................................................................................................................................
Mitel 3000 Installation & Maintenance Manual ESSENTIAL PROGRAMMING....................................................................................................................... 55 EQUIPPED CO LINES .......................................................................................................................................... 55 INCOMING RINGING............................................................................................................................................
Mitel 3000 Installation & Maintenance Manual INDEX ...............................................................................................................................................................
Mitel 3000 Installation & Maintenance Manual FCC INFORMATION FCC Part 68 Exhibit J This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format LKCPF09BENCORECX. If requested, this number must be provided to the telephone company. • FCC Registration Number: LKCPF09BENCORECX • Ringer Equivalence Number (REN): 0.
Mitel 3000 Installation & Maintenance Manual Customer Owned Coin/Credit Card Phones To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Mitel 3000 Installation & Maintenance Manual WARNING This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rule.
Mitel 3000 Installation & Maintenance Manual Safety Regulations Important Safety Instructions The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. 3. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
Mitel 3000 Installation & Maintenance Manual • If the product exhibits a distinct change in performance. 14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 15. Do not use the telephone to report a gas leak if the telephone is in the vicinity of the leak.
Mitel 3000 Installation & Maintenance Manual Introduction This document describes the practices to be adopted by certified field technicians during installation and maintenance of the Mitel 3000. A more detailed description of the product, along with customer programmable facilities and features, may be found in the Administrator's manual, which should be read in conjunction with this document.
Mitel 3000 Installation & Maintenance Manual Electrostatic precaution (ESP) The Mitel 3000 contains electrostatic components. To ensure long-term reliability of the system, electrostatic precautions should be taken when handling any of the system PCBs (Printed Circuit Boards) that are not enclosed in plastic. Lightning and surge voltage protection Extension cabling should not be exposed to high voltage surges (for example, surges induced by lightning or neighboring high current-carrying cables).
Mitel 3000 Installation & Maintenance Manual Installation steps Carry out the following steps to install the system: FIRST, read the safety and precaution information on page 6 carefully. SECOND, mount the Main Equipment as detailed in the section starting on page 9. THIRD, install the CO line, T1/PRI Module, Expansion Modules, and Broadband Module as required.
Mitel 3000 Installation & Maintenance Manual Installing the main equipment Equipment location The equipment is intended for installation in a residential or office-type environment. It needs to be mounted at a convenient working height on a dry, flat wall. The normal height is 5 feet from the floor to the bottom of the case. Do not place the CCU where it will be subjected to excessive levels of heat, dust or high humidity.
Mitel 3000 Installation & Maintenance Manual CCU Mounting bracket clearances The main unit is mounted on a wall using the bracket supplied and should have top and side clearance as shown below. CCU Mounting Bracket 300mm min If the system is to be equipped with an Expansion or Broadband Module, then two mounting brackets need to be installed.
Mitel 3000 Installation & Maintenance Manual Mounting the CCU The CCU is mounted on the bracket by sliding it on from the left-hand side. The marks on the side of the CCU must be lined up with the flanges on the wall bracket as shown below before sliding the CCU into place. When you slide it fully to the right-hand side of the bracket, the CCU is automatically locked in place. 300mm min To remove the CCU, depress the lock located on the left-hand side of the wall bracket.
Mitel 3000 Installation & Maintenance Manual Modules located in the CCU There are a number of modules that can be installed in the CCU. • CO Line Module (Colored Black). This provides two CO lines. Up to two of these modules can be installed in the CCU to provide two or four CO lines. There are two slots in the CCU for the CO Line modules. • Voice Module two, four or eight port (Colored Blue). Only one of these modules can be inserted in a unit. • T1/PRI Module (Colored Yellow).
Mitel 3000 Installation & Maintenance Manual System Expansion To equip the switch with more than eight extensions, two CO Line Modules or a Broadband Module, a backplane, mounted on a second wall bracket, is needed. The power must be disconnected to install the backplane or expansion modules. Installing the Backplane wall bracket The CCU and backplane brackets are identical. However, when both are installed, the backplane bracket is inverted so that it meshes closely with the CCU bracket.
Mitel 3000 Installation & Maintenance Manual Mounting the Backplane Slide the backplane on from the right-hand side. Ensure the connector is fully mated with the CCU. Securing the backplane to the wall bracket A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional rigidity to ensure the backplane and CCU connectors do not move. Remove the fourth and fifth cover from the backplane. Locate the backplane on the bracket and connect it to the CCU.
Mitel 3000 Installation & Maintenance Manual Expansion modules There are two types of expansion modules that can be installed on the backplane. These are the Expansion Module and the Broadband Module. These modules are installed in the same way. The Expansion Module is also equipped with two connectors for the CO Line modules. The power must be disconnected when installing the backplane or expansion modules.
Mitel 3000 Installation & Maintenance Manual Removing the 008 module from the backplane 1. Unlock the upper locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise. 2. Lift the cover. 3. Unlock the Extension module locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise. 4. Gently pull the lower half of the module off.
Mitel 3000 Installation & Maintenance Manual Installing the 008 module onto the backplane 1. Lift the MDF cover. 2. Align the connectors of the module and the MDF. 3. Gently push the 008 module onto the MDF. 4. Lock the 008 module in place by turning the locking screw ¼ turn clockwise with a suitable screwdriver. Installing an expansion module 1. Install the backplane as described on page 13. 2. Install the MDF in the first free left-hand slot on the backplane. 3.
Mitel 3000 Installation & Maintenance Manual CO Line Module The CO Line module contains circuitry for two CO lines. The module is colored BLACK and it can be installed in the CCU and also on the expansion module. Note: There is an arrow on the module, which indicates the orientation of the card in the slot. The arrow always points up. CO Line Module Installing the CO module in the CCU Remove the cover of the CCU. Insert the CO Line Module in the CO Line Module slot or slots in the CCU.
Mitel 3000 Installation & Maintenance Manual First CO Line module position Remove the cover. Locate the module Note: There is an arrow located on the module to indicate the orientation of the card.
Mitel 3000 Installation & Maintenance Manual Termination in CCU All extension and line cabling is terminated on the CCU with RJ11 connectors. The T1 / PRI is terminated on an RJ45 connector. Similarly, all line and extension cabling is terminated on the Expansion Modules with RJ11 connectors.
Mitel 3000 Installation & Maintenance Manual Voice Mail Module (Optional) The Voice Mail module is colored BLUE. It is positioned in the Voice Mail module slot in the CCU. There are three versions, two-port with five hours capacity, four-port with 10 hours capacity and eight-port with 20 hours capacity. A label identifies the different modules. The label location is indicated in the drawing below.
Mitel 3000 Installation & Maintenance Manual External Music-on-Hold Module The external Music-On-Hold Module is supplied with a stereo jack for the input from the external source and a cable to connect to an extension position. The extension that is to be used as the external Music-On-Hold source is selected in System Programming. See Page 69. It is recommended that one of the extensions in the CCU be used. The module is stuck to the unit, or wall if equipped externally, with double-sided tape supplied.
Mitel 3000 Installation & Maintenance Manual Connecting the Battery-Backup-Unit (BBU) to the system The battery back up provides full operation of the system for approximately one hour in the event of a power failure. The battery will support 11 erlangs of voice traffic for 1 hour. An erlang is a measure of telephony traffic. 1 erlang = 1 circuit fully occupied for 1 hour The battery back up consists of the 12V battery and the charger unit.
Mitel 3000 Installation & Maintenance Manual Connecting the battery Ensure the battery switch on the BBU unit is turned off. This switch does not turn off the main supply. Unplugging the main cord disconnects the main AC power source. 1. Insert the battery into the battery cavity in the CCU. 2. Connect the cables from the battery charger to the battery ensuring that the cables are connected correctly. Red cable to red battery terminal, black cable to black battery terminal. 3.
Mitel 3000 Installation & Maintenance Manual Extensions Sixteen key Feature Phone Sixteen key Feature Phone connections (underside of phone) All sixteen key Feature Phones are supplied with a 5V DC Power transformer.
Mitel 3000 Installation & Maintenance Manual Eight key Feature Phone Eight key Feature Phone connections (underside of phone) Handset connector Line cord connector Test port only.
Mitel 3000 Installation & Maintenance Manual Attaching the Feature Phone desk pedestal Wall mount Plinth position Pedestal position 35 Pedestal position 20 Test port only.
Mitel 3000 Installation & Maintenance Manual Direct Station Selection (DSS) unit The sixteen key Feature Phone can be equipped with a 32-key DSS. This provides 32 additional programmable keys. Up to eight sixteen key Feature Phones can be equipped with a DSS. From the system programming menus, you program which extensions are equipped with this module.
Mitel 3000 Installation & Maintenance Manual Clip, Pedestal and installation of the DSS Cord Rail 6" cord (RJ11 connector) NOTE: For the 20 degrees position or the 35 degrees position, refer to page 26.
Mitel 3000 Installation & Maintenance Manual Wall-mounting the Feature Phones The phone pedestal is inverted on the base to wall mount the phone. Locate, drill and plug the two screw locations as shown below. The holes should be deep enough to accept a oneinch screw. Insert the two screws leaving sufficient space to clip the base over them. Locate the phone and base over the screws.
Mitel 3000 Installation & Maintenance Manual Wall hook when the Feature Phone is in a 20 degrees or 35 degrees position Wall hook when the Feature Phone is wall mounted Door Phone The door extension is connected to extension 23, the fourth extension on the CCU. Door Phone bracket Mounting screw Connect the single pair from the door extension to the AB connections on extension 23. The system must be programmed to recognize the Door Phone. Refer to the Administrator's Manual for programming details.
Mitel 3000 Installation & Maintenance Manual Cabling the unit All the extensions and lines are connected to the switch by RJ11 connectors located in the MDF areas. RJ11 connectors or optional patch panel with RJ11 type connections should be mounted or placed less than 7' of the CCU to facilitate using standard modular cables of 7' in length. External lines should be connected via RJ11 from the CCU to the telecommunications interface.
Mitel 3000 Installation & Maintenance Manual Connecting the extensions It is recommended that all extensions be cabled with two pairs. The Feature Phones use all four wires and standard phones use the AB pair only. Do not exceed the following resistance or distance limits when connecting extensions to the System Unit. (The distances listed assume 24 AWG tinned copper conductor is used.
Mitel 3000 Installation & Maintenance Manual Connecting T1 / PRI Trunks T1 / PRI trunks are terminated in the CCU MDF using an RJ 45 connector. For T1/PRI trunks terminated on RJ48C jacks near the MDF, use a four-pair, non-reversing, mod-to-mod line cord to connect the T1 to the CCU. For T1/PRI trunks terminated on RJ48C jacks away from the CCU, you will need two eight-conductor modular jacks and two four-pair, non-reversing, mod-to-mod line cords.
Mitel 3000 Installation & Maintenance Manual Structured Wiring For technicians who are implementing standards-based, structured wiring in commercial or residential applications the following applies: Commercial Installation You will not have to change your base wiring if you are using Cat 5e or Cat 6 cable and implementing a 568 standard installation where the cable from the faceplate jack terminates in the closet to a patch panel.
Mitel 3000 Installation & Maintenance Manual CCU connections The CCU has the following connectors: • Eight RJ11 connectors for the extensions. • Four RJ11 connectors for the CO lines. • An RJ45 for the T1/PRI. • One RJ11 connector for serial interface RS232. • A two-position screw terminal for a doorstrike connection, labeled as ”DS”. • An Electrostatic Precaution (ESP) connector. A reset switch is provided which provides a software reset.
Mitel 3000 Installation & Maintenance Manual If the paging amplifier is the type that provides a microphone input a 1:1 Audio Isolation transformer with a 600 to 900 ohm impedance must be connected between the extension port and the microphone input. A Radio Shack 1:1 Audio Isolation Transformer (p/n 273-1374) was used by Mitel to verify this operation, but any transformer with a similar specification will work.
Mitel 3000 Installation & Maintenance Manual Broadband Module connections The Broadband Module has a built in ADSL modem. To connect to an ADSL line use the gray lead provided to connect between the ADSL connector on the MDF and the data port on the splitter. If connecting to a cable modem or a managed IP network use the blue cable to connect between the 10/100 BaseT WAN connector and the external router / modem. There are six indicators (LEDs) on the MDF cover.
Mitel 3000 Installation & Maintenance Manual Expanding an existing system Modules may be removed and re-inserted in a system without disconnecting the power. See page 47. However, if additional modules are being installed in a working system, it is necessary to power the system down before installing a module or backplane. If additional CO Line modules are to be installed in spare slots, the system needs to be reset before the switch recognizes the new modules.
Mitel 3000 Installation & Maintenance Manual T1 / PRI on the Mitel 3000 The Mitel 3000 can be equipped with a T1/PRI Module providing a T1 Robbed Bit Signaling (RBS) or PRI (ISDN) interface. When the module is installed and the system is powered up the module is detected. NOTE: If the module is installed while the system is powered up the switch must be reset before the module is detected. The default setting is that the module is programmed as a T1 (RBS) circuit with 24 channels.
Mitel 3000 Installation & Maintenance Manual Framing and Coding on T1 (RBS) The framing and Coding applies to all the channels on the T1. The options in Framing are D4 superframe (JB7) or Extended Superframe (ESF). See page 100. The Coding options are AMI (Alternate Mark Inversion) or B8ZS (Bipolar with 8 Zero Substitution). See page100. The default settings are D4 and AMI. Changes to the Framing or Coding only take effect when the switch is reset.
Mitel 3000 Installation & Maintenance Manual Programming required for PRI (ISDN) The default programming of the T1/PRI module is that it is set as T1 (RBS). The programming must be changed to provide a PRI circuit. This programming is described on page 99. Changing from T1 (RBS) to PRI (ISDN) and vice versa only takes effect when the switch is reset. If you go on hook at the programming position after changing the setting, the switch will automatically reset.
Mitel 3000 Installation & Maintenance Manual Accept on Busy The option is provided on PRI (ISDN) to accept or reject calls. When the default setting Accept On Busy is set then calls will be presented to busy extensions. The extensions will be presented with a call waiting indication. If the user prefers that callers directed to individual extensions (using DID or routing on Caller ID) will receive busy tone when the extension is busy then the Reject on Busy setting should be set.
Mitel 3000 Installation & Maintenance Manual ISDN (PRI) Calling Party Number - Call Type The Calling Party number is the number dialed to contact the Mitel 3000 extension. They are supplied as DID numbers on PRI (ISDN) lines. These numbers can be associated with extensions in the DID/DNIS table. These numbers are used to allow DID calls to be routed directly to extensions. They are also used to provide the Calling Party number to the network in the call setup message when the extension makes a call.
Mitel 3000 Installation & Maintenance Manual T1/ PRI Diagnostics Alarm Indications Red Alarm A red alarm is indicated on the display of Extension 20. It is also indicated in the MPS (Management and Programming Software) package under T1 diagnostics. Blue Alarm Blue alarms are indicated in the MPS only. Yellow alarm Yellow alarms are indicated in the MPS only Loopback tests Two local loopback tests can be initiated from the MPS, a Transceiver Local Loopback and a Digital Local loopback.
Mitel 3000 Installation & Maintenance Manual T1 (RBS) States The signaling states On-hook / Off-hook for both Transmit and Receive direction are shown for every T1 channel. The current states are presented when the panel is opened, and are refreshed every 3 seconds thereafter. D-Channel signaling The diagnostics application shows the D-Channel activity in real time. An interpreter is also provided to display the message information in English.
Mitel 3000 Installation & Maintenance Manual Maintenance procedures Faults can be rectified on-site by replacing faulty modules or PCBs (Printed Circuit Boards). Hot swapping faulty modules The CO Line Modules can be replaced without powering the system down. • The CO Line Modules can be removed and replaced without powering down the system. • The Expansion Modules cannot be removed and replaced without powering down the system.
Mitel 3000 Installation & Maintenance Manual Replacing a faulty module MDF To replace a faulty MDF of an Expansion or Broadband Module, the procedure is: 1. Remove the cabling from the MDF, ensuring the cables are correctly tagged so they can be readily reinstalled. 2. If a battery is installed, turn off the BBU switch to disconnect the battery. 3. Power the system down by unplugging it at the main AC power source. 4. Remove the module and any CO Line Modules, if appropriate. 5.
Mitel 3000 Installation & Maintenance Manual Replacing faulty PCBs Replacing the 008 extension board If a fault occurs on the first eight extensions, the 008 extension PCB must be replaced. This PCB is NOT hot swappable. The system must be powered down to change this board. The procedure in replacing the 008 PCB is: Electrostatic precautions must be taken when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover. 1. If a battery is installed, turn off the BBU switch.
Mitel 3000 Installation & Maintenance Manual REPLACING THE CCU CONTROL PCB This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover. The procedure to be used when replacing the CCU control PCB is: 1. If a battery is installed, turn off the switch. 2. Power the system down by unplugging the battery at the main AC power source. 3.
Mitel 3000 Installation & Maintenance Manual Power supply unit spare fuse A spare fuse is located in the power supply unit. It is in a holder directly below the installed fuse. If there is no power being supplied to the unit, check if the fuse is blown using the following procedure: 1. If a battery is installed, turn off the BBU switch. 2. Power the system down by unplugging it at the main AC power source. 3. Remove any Voice or CO Line Modules. 4.
Mitel 3000 Installation & Maintenance Manual Replacing the CCU MDF This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover. The procedure to be used when replacing the CCU MDF unit is: 1. Power the system down by unplugging it at the main AC power source. 2. If a battery is installed, turn off the BBU switch to disconnect the battery. 3.
Mitel 3000 Installation & Maintenance Manual Power failure In the event of a total system power failure, at least 50% of the equipped CO lines are switched to separate RJ11 connectors on the appropriate MDF. Lines 1 and 2 are power-failed to two RJ11 connectors on the base unit MDF.
Mitel 3000 Installation & Maintenance Manual Power up and test • Ensure the main AC power source plug is fitted with a 3A fuse. Switch on 1. Power up the system by inserting the main AC power source plug. 2. Wait for the system power up routine to be complete. This can take up to 30 seconds. Check that the vital activity LED is flashing. This is the top LED of the four LEDs in the CCU MDF area. 3. Make sure the Power LED is continuously lit. This is the third LED in the CCU MDF area.
Mitel 3000 Installation & Maintenance Manual Essential Programming Essential programming is carried out either from a Feature Phone connected to extension 20 or via the Programming and Maintenance software on the programming PC. Ensure that the following programming is done. Equipped CO lines The system assumes that all line cards have lines connected to them. If lines are not connected, it is vital to unequip these lines in system programming, as follows: 1.
Mitel 3000 Installation & Maintenance Manual Individual Feature Phone programming All Feature Phone users can program their own phone for the language on the phone, the ringing tone, the contrast on the display etc. Press the PROGRAM key on the phone. The following screens are displayed: 1. 2. – PHONE SETUP – - Language - Auto Answer - Key Programming – PHONE SETUP – - Headset Mode - Ringing Options - Contrast Options 3. 4.
Mitel 3000 Installation & Maintenance Manual To Change the Language Each extension can select the display prompts to be in English, French or Spanish. • • • From your Feature Phone, press the PROGRAM key. Select “Language”. Select the required option – English, French or Spanish. NOTE: The language setting for all the Feature Phones can be changed. This is done through system programming. See page 67. Automatic Answer You can program your Feature Phone to work in “Auto-answer mode”.
Mitel 3000 Installation & Maintenance Manual To Set the Display Contrast You can choose from four levels of display contrast. 1. From your Feature Phone, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “Contrast Options” is displayed. 3. Select “Contrast Options”. 4. Select “Level 1”, “Level 2”, “Level 3” or “Level 4” to set a contrast option. The prompt “Contrast Set” appears on the display. System Programming Extension 20 is the programming extension in default.
Mitel 3000 Installation & Maintenance Manual System Programming from the Programming Telephone You access all the System Programming options via the PROGRAM key on the Feature Phone connected to the programming extension, extension 20 at power up. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”.
Mitel 3000 Installation & Maintenance Manual System Settings Options with and without a T1 / PRI module installed When “System” is selected the programming options relating to the system as a whole are presented. 1. 2. Select Option - Language - Time And Date - Change Password 3. Select Option - Line Key Light - Change Greetings - Call Logging 5. Select Option - Caller ID List - Class Codes - Local Codes 7.
Mitel 3000 Installation & Maintenance Manual “System” programming options.
Mitel 3000 Installation & Maintenance Manual PA Amplifier PA Equipped PA Not Equipped Caller ID List • Store All Calls • Store Unanswered calls Class Codes • Table 2 • Table 3 • Allowed Table • Restricted Table PA Not Equipped See page 73. Stores Unanswered Calls See page 73. Not programmed See page 73.
Mitel 3000 Installation & Maintenance Manual Extensions Settings Options without a T1 /PRI module installed If “Extensions” is selected the options available when a T1/PRI module is not installed are: 1. 2. Select Option Select Option - Name Programming - Page Protection - Restriction Classes - Open Door Restriction - Tone Protect - Personal Caller ID List 3. 4. Select Option Select Option - Sys.
Mitel 3000 Installation & Maintenance Manual “Extensions” programming options. Feature Name Programming Restriction Classes • Day Class-Of-Service • Night Class-Of-Service Tone Protect Page Protection Open Door Restriction Individual Caller ID List Sys. Speed Dial Override Voice Mail Boxes • Standard Voice Boxes • Information Only VB Extension Disconnect VM Capacity % Used No Call Logging External Forwarding • No Trunk-to-Trunk calls • All Calls • External Calls Only Examine Passwords • Ext.
Mitel 3000 Installation & Maintenance Manual Lines Settings Options without a T1 / PRI module installed If “Lines” is selected and the system is equipped with CO Lines only the following options are displayed: 1. 2. Select option - Equipped Lines - Group programming - Incoming ringing Select option - Outgoing Restriction - Incoming Calls Only - Outgoing Groups 3. Select option - PBX Group - LCR Codes - LCR Timebands 4. Select option - CID Programming - PSTN Programming - System Voice Mail Box 5.
Mitel 3000 Installation & Maintenance Manual “Lines” programming options.
Mitel 3000 Installation & Maintenance Manual “System” Programming System Language The display prompts can be programmed to be in English, Spanish or French. When set here the language is changed for all extensions. The Voice Module and Courtesy Service prompts can also be programmed to be in English, French or Spanish. The default language is English in all cases. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3.
Mitel 3000 Installation & Maintenance Manual To Change the System Speed-Dial Password 1. 2. 3. 4. 5. 6. 7. 8. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Change Password”. Select “Speed Dial Password”. Select “Change” and enter a four-digit number. Select “Confirm”.
Mitel 3000 Installation & Maintenance Manual To have Night Service Remain on over Weekends The Weekend Service feature ensures that if night service is invoked on a Friday evening, the system remains in night service until Monday morning. 1. 2. 3. 4. 5. 6. 7. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”.
Mitel 3000 Installation & Maintenance Manual To Customize the Auto-Attendant Greeting 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “System”. 5. Select “Change greetings”. 6. Select “Auto Attendant Day” or “Auto Attendant Night” to record the “Day Service” and “Night Service” greetings respectively. 7. Select “Record Greeting”. 8.
Mitel 3000 Installation & Maintenance Manual Restricted Call Logging - not printing the last 4 digits of calls dialed The option “Restricted Call Logging” can be activated. When set on the last 4 digits in dialed calls are sent to the call logging device as xxxx. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “System”. 5.
Mitel 3000 Installation & Maintenance Manual Call Park Ringback Time Duration Auto-Attendant Day Auto-Attendant Night System VM Box Delay VM Message Length AA Dial Time Hunt Timer Notification Delay Notification Interval 001 - 300 01 - 30 04- 30 04-30 01 - 180 30 - 300 01 - 05 001-300 0060-1800 060-900 180 seconds 30 seconds 1 second (immediate answer) 1 second (immediate answer) 30 seconds 120 seconds 2 seconds 15 seconds 900 seconds 300 seconds Glossary of Timers Auto-Attendant Day Auto-Attendant Night
Mitel 3000 Installation & Maintenance Manual To Program an Extension for use with a Public Address Amplifier An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier. 1. 2. 3. 4. 5. 6. 7. 8. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”.
Mitel 3000 Installation & Maintenance Manual Restricted codes that can be combined Class 1, 2 or 3 Restricted Table 6 NOTE: The emergency code cannot be restricted. 1. 2. 3. 4. 5. 6. 7. 8. 9. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key ( ) until “Class Codes” is displayed. Select “Class Codes”.
Mitel 3000 Installation & Maintenance Manual These are complete system resets, not individual extension resets. Selecting “Reset!” (warm reset) will reset the system and cut off all established calls. Selecting “Reset To Default!” (cold reset) will reset the system, cut off all established calls and remove all programming from the system. To Set the Call Logging Interface Speed 1. 2. 3. 4. 5. 6. 7. From the Programming extension, press the PROGRAM key.
Mitel 3000 Installation & Maintenance Manual To Set up the Account Code Operation 1. From the programming extension, press the PROGRAM key. 2. Select “System Programming”. 3. Enter the System Programming Password and select “System”. 4. Press the Scroll Down key ( ) until “Account Codes” is displayed. 5. Select “Account Codes”. 6. Select “Account Codes On”. The option “Forced Extensions” is presented.
Mitel 3000 Installation & Maintenance Manual 2. 3. Program the list of names in the Directory Table. Users should record their name in their voice mailboxes.
Mitel 3000 Installation & Maintenance Manual Programming the Directory Service on From the Programming extension, press the PROGRAM key. 1. Press the Scroll Down key ( ) until “System Programming” is displayed. 2. Select “System Programming”. 3. Enter the System Programming Password and select “System”. 4. Press the Scroll Down key ( ) until “Dial Name Directory” is displayed. 5. Select the “Dial Name Directory On” option.
Mitel 3000 Installation & Maintenance Manual Extension Programming These are the programming options when “Extensions” is selected in the system main programming menu. Assigning Extension Names You can assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number. 1. 2. 3. 4. 5. 6. 7. From the programming extension, press the PROGRAM key.
Mitel 3000 Installation & Maintenance Manual To Program an Extension to Receive Call Waiting Tones 1. 2. 3. 4. 5. 6. 7. From the programming extension, select the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Tone Protect” is displayed. Select “Tone Protect”. Select the extensions you wish to allow receive Call Waiting tones.
Mitel 3000 Installation & Maintenance Manual 1. 2. 3. 4. 5. 6. 7. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Sys. Speed no. Override” is displayed. Select “Sys. Speed no. Override”. Select the extensions on which you wish to activate the feature.
Mitel 3000 Installation & Maintenance Manual To Prevent Calls from Individual Extensions being Logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls from being logged. 1. 2. 3. 4. 5. 6. 7. From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”.
Mitel 3000 Installation & Maintenance Manual To Prevent Extensions from using the Public Address System 1. 2. 3. 4. 5. 6. 7. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Restrict Use Of PA” is displayed. Select “Restrict Use Of PA”. Select the extensions you wish to prevent from using the PA system.
Mitel 3000 Installation & Maintenance Manual To Program a Key to Answer the Manager’s Calls With this feature set, the assistant can answer calls ringing on the manager’s extension by pressing a key. The Manger / Assistant combination must be programmed for this to operate. The key will also offer the standard features available when a programmable key is programmed to ring an extension. That is, the assistant can call the manager, while the manager’s extension is idle, by pressing the key.
Mitel 3000 Installation & Maintenance Manual 2. 3. 4. 5. 6. 7. 8. Press the Scroll Down key ( ) until “Key Programming” is displayed. Select “Key Programming”. Select the key you want to program. Press the Scroll Down key ( ) until “Forward All Calls” is displayed. Select “Forward All Calls”. Select “Enter Data” and enter the assistant’s extension number. Select “Confirm”. Telesecretary Service The Telesecretary Service is available when the called number is provided on PRI (ISDN) or T1 lines.
Mitel 3000 Installation & Maintenance Manual 5. 6. Select “Keypad Confirmation”. Select the extensions that do not want confirmation tones. Flexible Numbering Extension numbers, line access digits, and first digit of the feature codes can be changed. This allows systems with Direct Inward Dialing (DID) numbers to have their extension number reflect the DID number. When you change the numbering, the extension numbers must be changed to 3 or 4 digit numbers.
Mitel 3000 Installation & Maintenance Manual General Rules for Flexible Numbering: If you select “Confirm” without making an entry, the top line of the display changes to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
Mitel 3000 Installation & Maintenance Manual DSS Extensions Up to eight of the sixteen key Feature Phones can be equipped with a DSS. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Extensions”. 5. Press the Scroll Down key ( ) until “DSS Extensions” is shown. 6. Select “DSS Extensions”. 7.
Mitel 3000 Installation & Maintenance Manual 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Extensions”. 5. Press the Scroll Down key ( ) until “Barge-In” is displayed. 6. Select “Barge-In Tone”. 7. Select Barge-In tone on or off. The selection is indicated with a “♦”. In default tone is provided when barge in is activated.
Mitel 3000 Installation & Maintenance Manual Line programming To Program Unequipped Line Interfaces The system can be equipped with up to 10 CO Line modules giving a capacity of up to 20 CO lines. If a T1/PRI module is installed then up to 24 T1 or 23 PRI (ISDN) channels can be provided. In addition to these channels one or two CO line modules can also be installed.
Mitel 3000 Installation & Maintenance Manual and called by dialling the group code. Group 1 (180) Group 2 (181) Group 3 (182) Group 4 (183) Group 5 (184) Group 6 (185) Group 7 (186) Group 8 (187) Group 9 (188) Group 10 (189) Group 11 (190) Group 12 (191) Group 13 (192) Group 14 (193) Group 15 (194) Group 16 (195) Group 17 (196) Group 18 (197) Group 19 (198) Group 20 (199) You can allocate extensions to the group and to designate the type of group: a Ring group or Hunt group.
Mitel 3000 Installation & Maintenance Manual NOTE: If the switch is equipped with a T1/PRI module and it is programmed as T1 (RBS) the T1 channels are shown as Line 1 – Line 24. Any equipped CO Lines are shown as Line 25- Line 28 NOTE: If the switch is equipped with a T1/PRI module programmed as PRI (ISDN) the full PRI access is presented as “PRI” on the Line menu. Individual B channels cannot be programmed.
Mitel 3000 Installation & Maintenance Manual To Program CO Lines to be used for Incoming Calls Only Lines can be programmed so that they are not available for outgoing calls to any extension. Incoming Calls Only when a Switch is Equipped with CO Lines Only 1. 2. 3. 4. 5. 6. 7. From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Lines”.
Mitel 3000 Installation & Maintenance Manual Linear Outgoing Line Group: - Requests for an outgoing line are always processed beginning with the highest numbered line in the group and moving down the list until an available line is found. This is the default setting for all outgoing groups. Distributed Outgoing Line Group: The first request will be processed beginning with the highest numbered line in the group.
Mitel 3000 Installation & Maintenance Manual • Select “Ext. Num. Length”. Enter the number of digits in the extension numbers on the parent PBX. Press the speakerphone key to finish programming. Least-Cost Routing (LCR) This is a relatively simple implementation of LCR. Up to 50 codes of five digits can be programmed. Each of these codes can be substituted with a code of up to 9 digits if a different carrier is to be selected for the dialed code.
Mitel 3000 Installation & Maintenance Manual • • • • • • From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key ( ) until “Auto Line Selection” is displayed. Select “Auto Line Selection On”. Press the speakerphone key to finish programming.
Mitel 3000 Installation & Maintenance Manual Programming Caller ID Detection On standard CO lines on the Mitel 3000, the “Caller ID Detection” option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Lines”. 5.
Mitel 3000 Installation & Maintenance Manual 7. Press the Scroll Down key ( ) until “Disable Dial tone Detect” is displayed. 8. Select “Dial tone Detection” The lines with “Dial tone Detection” programmed are indicated with a “♦”. Press the speakerphone key to finish programming. Programming Long CO Line This programming option allows the line impedance on the system CO circuit to be adjusted. The Long CO line is the normal setting for standard business lines connected to the system.
Mitel 3000 Installation & Maintenance Manual 4. 5. 6. 7. Enter the System Programming Password and select “Lines”. Press the Scroll Down key ( ) until “System Voice Box” is displayed. Select “System Voice Box”. Select the lines to be answered by the System Voice mailbox. The lines that will be answered are indicated by a “♦”. Press the speakerphone key to finish programming. NOTE: If the switch is equipped with a T1/PRI module and it is programmed as T1 (RBS) the T1 channels are shown as Line 1 – Line 24.
Mitel 3000 Installation & Maintenance Manual 2. 3. 4. 5. 6. 7. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Lines”. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. Select the required option. The default is that T1 (RBS) is set. A solid diamond indicates the option selected.
Mitel 3000 Installation & Maintenance Manual 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Lines”. 5. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. 6. Select T1 (RBS). 7. Select “Line Build-Out”. 8. Select the required option. The default is -7.5 dB.
Mitel 3000 Installation & Maintenance Manual DID Line Type - Service Types For DID Line Types the following options are available: None - No Service Type is set. ANI DNIS *ANI* *DNIS* *ANI*DNIS* 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Lines”. 5. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. 6.
Mitel 3000 Installation & Maintenance Manual DID Start Types When DID Service Type is selected three Start Types are available. Immediate. Wink. Dial Tone. 1. Enter the System Programming Password and select “Lines”. 2. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. 3. Select T1 (RBS). 4. Select “DID”. 5. Select service type. 6. Select one of the options from the above list. The default setting is Wink Start.
Mitel 3000 Installation & Maintenance Manual 9. Select “DTMF Dialing” option. The menu updates to show all the equipped lines. 10. Select the lines to set as DTMF Dialing. 11. When Pulse Dialing is selected the menu updates to show all equipped lines. 12. Select the lines to be set as “Pulse Dialing”. By default all lines are set to DTMF dialing. Programming the Line Gain on PRI (ISDN) When the T1/PRI interface is set for PRI (ISDN) the Line gain is set for the whole interface.
Mitel 3000 Installation & Maintenance Manual 8. Enter the caller telephone number. 9. Press “Confirm”. 10. Enter the name to be associated with the number. 11. Press Confirm. 12. Select the option “Day Mode”, “Night Mode” or “Day and Night Mode”. Select the required option of “Extension”, “Group”, “Auto Attendant” or “Courtesy Service”. NOTE: When selecting “Extension”, only one extension can be selected.
Mitel 3000 Installation & Maintenance Manual NOTE: The DMS Exchange equipment or DMS Central Office (ONLY) must have the L1 flag under the trunk sub group programmed to YES to avoid issues. 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Lines”. 5. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. 6.
Mitel 3000 Installation & Maintenance Manual Recommendations for customer training As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This should cover the following: • Use of the Feature Phone menus and associated keys • Taking, making and transferring calls on all types of phones • Accessing system programming The customer may wish to use the 30 minutes to explain a selection of other features, such as: • Call transferring capabilities.
Mitel 3000 Installation & Maintenance Manual Troubleshooting All faults can normally be traced quite readily to a particular PCB. Before replacing any PCB, fault conditions should be checked to see if programming or user mis-operation is the cause. The Feature Phone display will often indicate which system features have been set. System not initializing Check that all system cards have been properly installed, with all connectors fully located.
Mitel 3000 Installation & Maintenance Manual Additional troubleshooting information Voice Mail Calls to an extension are giving a busy tone and showing 'Invalid' on the display. The Voice Mail is not operating but the module is installed. Voice mail passwords are not as programmed. The voice mail messages are not properly restored after a new software version is downloaded. When a voice mailbox is programmed for an extension, Forward On No Answer is automatically set to it.
Mitel 3000 Installation & Maintenance Manual Caller ID No Caller ID information is shown on a telephone connected to a dataport on an Feature Phone The Caller ID number shown on Caller ID telephones shows the digit 9 before the number The data port is primarily intended for PC modems rather than standard telephones. Caller ID information is supplied to Feature Phones as a digital signal on the c-d pair.
Mitel 3000 Installation & Maintenance Manual Phantom calls When a call is answered there is no one there. This is usually caused when the caller has hung up and the phone(s) continue to ring for a period. If the ringing phones are answered during this period it will appear to be a "Phantom call" - no one is on the line. The ringing signal on the Telco line is ringing on for 1 second, off for 4 seconds, repeated. When a caller hangs up the line stops sending the ringing signal.
Mitel 3000 Installation & Maintenance Manual Ringback to a busy extension Ringback to a busy extension does not seem to work. When ringback is set to a busy extension, it operates immediately the called extension becomes free as long as the extension that set up the ringback is also free. If the extension that set up the ringback is busy, when the other extension becomes free, the operation is different.
Mitel 3000 Installation & Maintenance Manual On some older phones with electromechanical ringers the bell will “tinkle” when a reversal is sent. So if an extension is programmed with a voice mail box, or is in a group that has a group box, it may tinkle when the signal to turn the 'message waiting' indication on or off is sent to it. The message is sent: When a new message is left in a box. When the indication is being turned off. It is also sent some seconds after the handset is replaced on every call.
Mitel 3000 Installation & Maintenance Manual just push a button. Router I cannot access remote servers via the router. I cannot register VoIP accounts The Mitel 3000 Broadband Module is specifically designed as an Internet Sharing device for small businesses. It is not designed to provide the Branch Office or VPN access. It does not support VPN passthrough. It is designed purely to enable web access to multiple client PCs.
Mitel 3000 Installation & Maintenance Manual Software Upgrade Instructions This is the procedure to be followed upgrading software on the Mitel 3000. Once connected the same procedure applies if you are connected over a modem or via the Serial Port. • Connect to the switch using MPS • Retrieve and save the Database Programming using the “Get All and Save” command.
Mitel 3000 Installation & Maintenance Manual Restore the Customer Database. This is done by selecting the “Load and Send All” button in MPS. Select and send the Customer Database file that you saved earlier. Set the correct time and date This is done by selecting “System Date and Time”. NOTE: The system time and date must be set following a cold reset or a software upgrade. The system time and date is updated daily when caller ID from the network is sent.
Mitel 3000 Installation & Maintenance Manual Technical specification Type of system CO lines Terminals Extension capacity Feature Phone capacity Standard 2-wire apparatus capacity Extension loop resistance System REN Extension REN Extension cabling Main Equipment (CCU) 008 Maximum capacity system 8+32 CCU Battery Main AC power supply voltage Maximum power consumption Standard 2-wire telephone signaling Standard 2-wire telephone recall signal Serial Port Voice Mail Capacities Music on hold Tone on hold E
Mitel 3000 Installation & Maintenance Manual Dial Tone Tone cadences Environmental requirements Doorstrike relay contact Door Phone Size Color of System Broadband Module Info Continuous tone of 440 Hz ±5% and 350 Hz ±5% combined Special dial tone 800 ms on 800 ms off of 440 Hz ±5% and 350 Hz ±5% combined Ringback tone 1 sec on 2 sec off Busy tone 500 ms on 500 ms off Congestion tone 200 ms on 200 ms off Hold tone200 ms on 200 ms off, 200 ms on 3.
Mitel 3000 Installation & Maintenance Manual INDEX *ANI*, 99 *ANI*DNIS*, 99 *DNIS*, 99 20 degrees, 27 35 degrees, 27 50 to 20 Hz, 84 AA Dial Time, 72 Accept on Busy, 43 Account Codes, 75 Additional modules, 39 Additional Modules, 39 ADSL, 8 ADSL modem, 38 Alarm Indications, 45 AMI, 98 Analogue Lines, 37 ANI, 99 AT&T 4ESS (AT&T Custom), 103 AT&T 5ESS, 104 AT&T 5ESS (AT&T Custom), 103 Auto-Attendant Day, 72 Auto-Attendant Night, 72 Automatic Answer, 57 B8ZS, 98 Background music, 58 backplane, 14 Backplane, 1
Mitel 3000 Installation & Maintenance Manual Faulty Module, 48 Faulty PCBs, 49 FCC Regulations, 1 Flexible numbering, 85 Forward All Calls, 81 Forward On No Answer, 72 Framing, 98 Getting Started, 54 Ground Start, 99 Ground Start Type, 40 Group Programming, 89 Headset, 57 Hold, 69 Hot Line, 82 Hot Swapping, 47 Hunt Timer, 72 Immediate., 100 Incoming Calls Only, 92 Incoming ringing, 55 Incoming ringing programming, 90 Installation steps, 8 International 011.
Mitel 3000 Installation & Maintenance Manual Switch on, 54 System language, 67 System Programming, 58, 59, 67 System VM Box Delay, 72 T1, 22, 36 T1 (RBS) Channel programming, 98 T1 (RBS) or PRI (ISDN), 98 T1 (RBS) States, 46 T1 / PRI on the Inter-Tel 3000, 40 T1 DTMF/Pulse Dialing, 101 T1 Error Reports, 45 T1 Line Types, 99 T1 module, 12 T1 Service Types, 99 T1 span - number of channels, 41 T1 Status, 45 T1(RBS) Framing and Coding, 41 T1/ PRI Diagnostics, 45 Technical specification, 115 Telesecretary Servi
Mitel 3000 Installation and Maintenance Manual P NLR2734.
www.mitel.com Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 Tel: +44(0)1291-430000 Fax: +44(0)1291-430400 Tel: +1(613) 592-2122 Fax: +1(613) 592-7825 Tel: +852 2508 9780 Fax: +852 2508 9232 Tel: +1(480) 961-9000 Fax: +1(480) 961-1370 For more information on our worldwide office locations, visit our website at www.mitel.com/offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY.
