Administrators Manual.
Mitel 3000 Administrator’s Manual Release 6.
Mitel 3000 Administrator’s Manual TABLE OF CONTENTS FCC INFORMATION ..................................................................................................................... 11 CUSTOMER OWNED COIN/CREDIT CARD PHONES .............................................................................. 12 DATA EQUIPMENT....................................................................................................... 12 SYSTEMS ........................................................................
Mitel 3000 Administrator’s Manual AUTOMATIC ANSWER ................................................................................................ 30 TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR EXTENSION ................................................................................................................... 30 HEADSET MODE ........................................................................................................... 31 TO SELECT A RINGING TONE ..............................
Mitel 3000 Administrator’s Manual EXTERNAL FORWARDING ......................................................................................................... 43 TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL NUMBER ........................................................................................................................ 43 TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL NUMBER ..........................................................................................
Mitel 3000 Administrator’s Manual VOICE MAIL ..................................................................................................................................... 60 TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION ........................................ 60 SETTING UP VOICE MAILBOXES .............................................................................................. 60 TO RECORD VOICE MAILBOX GREETINGS .............................................................
Mitel 3000 Administrator’s Manual CALL WAITING FROM ANOTHER EXTENSION ....................................................... 74 TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE...................... 74 TO ACCEPT A WAITING CALL ................................................................................... 75 CALL WAITING FROM EXTERNAL CALLS............................................................... 75 MULTIPLE CALL PARK ...........................................................................
Mitel 3000 Administrator’s Manual DO-NOT-DISTURB ........................................................................................................................ 89 TO SET DO-NOT-DISTURB ON YOUR EXTENSION.................................................. 89 TO CANCEL DO-NOT-DISTURB ON YOUR EXTENSION ......................................... 89 ROOM MONITOR .......................................................................................................................... 89 EXTENSION LOCK ....
Mitel 3000 Administrator’s Manual OPERATION WITH A PARENT PBX.......................................................................................... 101 TO PROGRAM PBX ACCESS DIGITS ........................................................................ 101 ADDITIONAL PROGRAMMING OPTIONS ............................................................................... 102 SYSTEM LANGUAGE .................................................................................................................
Mitel 3000 Administrator’s Manual PROGRAMMING THE LINE GAIN ON THE T1......................................................... 121 PROGRAMMING DTMF/PULSE DIALING ON THE T1 ............................................ 122 T1 PRI CHANNEL PROGRAMMING .......................................................................... 122 E1 PRI INTERFACE ..................................................................................................................... 123 E1 PRI CHANNEL PROGRAMMING ...................
Mitel 3000 Administrator’s Manual PROGRAMMING REFERENCE ........................................................................................................... 135 ACCESSING SYSTEM PROGRAMMING OPTIONS .................................................. 136 SYSTEM SETTINGS OPTIONS ................................................................................... 137 EXTENSIONS SETTINGS OPTIONS WITHOUT A T1 /E1 PRI MODULE INSTALLED ..........................................................................
Mitel 3000 Administrator’s Manual FCC INFORMATION Exhibit J - Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the telephone company.
Mitel 3000 Administrator’s Manual CUSTOMER OWNED COIN/CREDIT CARD PHONES To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Mitel 3000 Administrator’s Manual OEM DEVICES The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated from exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables and cords must be provided. The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other circuitry unless specifically allowed by the rules (such as PC and PR leads).
Mitel 3000 Administrator’s Manual • • Routed to a recorded announcement that can be administered by the CPE user. Routed to a dial prompt B. This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions are: • • • A call is unanswered A busy tone is received A reorder tone is received Equal Access Requirements This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.
Mitel 3000 Administrator’s Manual Digital Equipment An affidavit is required to be given the telephone company whenever digital terminal equipment without encoded analog content and billing protection is used to transmit digital signals containing encoded analog content which are intended for eventual conversion into voiceband analog signals and retransmitted on the network.
Mitel 3000 Administrator’s Manual AFFIDAVIT FOR CONNECTION OF CUSTOMER PREMISES EQUIPMENT TO 1.544 MBPS AND/OR SUBRATE DIGITAL SERVICES For the work to be performed in the certified territory of Name) State of (Telco County of I, (name) (business address) (telephone number) being duly sworn, state: I have responsibility for the operation and maintenance of the terminal equipment to be connected to 1.544 Mbps and for subrate digital services.
Mitel 3000 Administrator’s Manual Date Subscribed and sworn to before me this day of Notary Public My commission expires: 17 , 20
Mitel 3000 Administrator’s Manual SAFETY REGULATIONS Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Mitel 3000 Administrator’s Manual If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
Mitel 3000 Administrator’s Manual INTRODUCTION SYSTEM DESCRIPTION • The Mitel 3000 is an Integrated Communications System. It supports all your voice call needs and also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions and up to 12 IP extensions. • The Mitel 3000 can accommodate up to 20 Central Office (CO) Lines. • The Mitel 3000 can be equipped with a T1 module providing up to 24 T1 or 23/30(E1) Primary Rate ISDN channels.
Mitel 3000 Administrator’s Manual System Options The following table details the various system options available.
Mitel 3000 Administrator’s Manual USING THIS GUIDE This Administrator’s Manual is your guide to using the Mitel 3000 system. It also explains how to program system settings using a Feature Phone. In describing the various system features, dialing codes are given which are used to activate features with standard analog phones. Read Using the Feature Phone Display on page 26 to understand how to operate the menus and use the other features of your system Feature Phone.
Mitel 3000 Administrator’s Manual FEATURE PHONE There are two Feature Phone, one with eight and the other with sixteen programmable keys. All of the Feature Phone are highly featured display telephones. They all have a four-line display that contains prompts, and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features. They are equipped with a data port, positioned on the left-hand side of the phone.
Mitel 3000 Administrator’s Manual Sixteen Key Feature Phone with DSS Mute Key 4 Function Keys: Hold Program Message Directory Volume Keys Speaker Key/Light Message Waiting/Ringing Indicator Handset Data Socket and Headset Socket (underneath) DSS Programmable Keys Clear Key Programmable Keys Display Keys Scroll/Edit Keys Numeric Keypad Sixteen Key Feature Phone Mute Key Speaker Key/Light Volume Keys 4 Function Keys: Hold Program Message Directory Handset Message Waiting/Ringing Indicator Data
Mitel 3000 Administrator’s Manual To adjust the Feature Phone Pedestal • • • • The pedestal can be mounted on two locations on the base of the telephone. The locations provide two angles 20 or 35-degrees. To remove the pedestal, press the clip down as shown. The telephone set can also be wall-mounted. When wall-mounted, the Feature Phone retaining hook must be reversed to ensure the handset can be properly retained.
Mitel 3000 Administrator’s Manual Using the Feature Phone Display The Feature Phone display presents prompts and information. It also provides selectable options to assist in activating features. Prompts and Information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the System Programming menus from the wrong extension will result in the prompt “Programming refused”.
Mitel 3000 Administrator’s Manual Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, are pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it is indicated by a ♦. Unselected items are indicated by a ◊.
Mitel 3000 Administrator’s Manual Using the Programmable Keys / Line Keys There are eight programmable keys on the eight key Feature Phone, 16 on the sixteen key Feature Phone and 32 on the DSS. The keys on the Feature Phone are pre-programmed as line keys. Each line key is associated with a “Line”, the first key with Line 1, the second with Line 2, etc. Pressing line key 1 selects the first line, returning a dial tone and allowing you to dial an external telephone number.
Mitel 3000 Administrator’s Manual Using the Function Keys There are four function keys located directly above the Feature Phone display. Particular features are grouped under these keys, as follows: H HHold This key is used to place calls on system hold. When calls are placed on hold using this key, a prompt “Return To Line” is presented on the display. This key accesses the options available to customize your Feature Phone settings.
Mitel 3000 Administrator’s Manual CUSTOMIZING YOUR FEATURE PHONE The PROGRAM key accesses the options available to customize your Feature Phone settings. To Change the Language on Your Phone Each extension can select the display prompts to be in English, French or Spanish. • From your Feature Phone, press the PROGRAM key. • Select “Language”. • Select the required option – English, French or Spanish. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual Headset Mode When a headset is plugged in to the headset socket, it is automatically detected and the option to turn the headset mode on is displayed on the display. You can also turn headset mode on and off via the PROGRAM key. • From your Feature Phone, press the PROGRAM key. • Press the Scroll Down key ( ) until “Headset Mode” is displayed. • Select “Headset Mode”. • Select the required option – “Turn Headset On” or “Turn Headset Off”.
Mitel 3000 Administrator’s Manual Background Music This feature allows an extension to have music played over the speaker of a Feature Phone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension. • From your Feature Phone, press the PROGRAM key. • Press the Scroll Down key ( ) until “Background Music” is displayed.
Mitel 3000 Administrator’s Manual USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes activate the system features. The activation of features from a standard phone is described throughout the manual. Feature Access Codes List To use a feature, dial the appropriate code from the list below. If your telephone is equipped with memory keys, you can program feature codes onto the keys (refer to your telephone user guide for instructions).
Mitel 3000 Administrator’s Manual GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an External Call • • • Lift the handset and select a free line in one of the following ways: • Press the line key 1 for line 1, line key 2 for line 2, and so on. (This is applicable only if the Programmable Keys are programmed as line Keys, which is the default setting). • Dial 9 to select a line from outgoing group 1. • Dial 760 - 769 to select a line from outgoing groups 2 to 11 respectively.
Mitel 3000 Administrator’s Manual • Select the extensions to be prevented from accessing that line. A “♦” is displayed alongside those extensions that are restricted from accessing the line, and a “◊” is displayed alongside those extensions that have access to the line. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual To Call an Extension Group You can call any of the 20 extension groups in one of the following ways: • • • Select the “Internal Call” option on the display and select the desired group from the group list which is located under “Other”. Dial the group number (180 - 199) and select “Send Digits”. Lift the handset and dial the group number (180 - 199). From a standard analog telephone, go off-hook and dial the group number (180 - 199).
Mitel 3000 Administrator’s Manual If a number or an incoming call matches a number in the System Speed-Dial list, the name in the list will be displayed. Note: Up to 24 digits can be stored in any location. A name of up to ten characters, including spaces, can be used for each entry. Note: When programming a speed-dial number, you can insert a pause of 1.5 seconds between digits by selecting “Pause” on the display. Note: System Speed-Dial numbers cannot be programmed from a standard analog phone.
Mitel 3000 Administrator’s Manual ANSWERING CALLS When the Feature Phone rings, you can do one of the following: • • • Select “Answer The Call” on the display. Lift the handset. Press the speakerphone key. From a standard analog telephone, lift the handset when the phone is ringing. Ignoring Calls Ringing Your Phone You can ignore an internal or external call ringing your phone. You can do one of the following: • Select a free line key to make an outgoing call.
Mitel 3000 Administrator’s Manual HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that other telephones can retrieve the call or you can return to the call at a later stage. To Place an External Call on System Hold • • • While on a CO line call either, press the Hold key, or select “System Hold” on the display. The caller is placed on hold and Music on Hold is returned. To retrieve the call, select “Return To Line” on the display or press the line key.
Mitel 3000 Administrator’s Manual • When the call is answered, press “Transfer”. From a standard analog phone, press the Hookflash key, dial a line access code (9, 760-769) and when dial tone is returned dial the second number. When the call is answered replace the handset. Note: Transferring an external call to an external number ties up two CO lines. Such calls are called trunk-to-trunk calls, and are set to last five minutes. After five minutes, the call is disconnected.
Mitel 3000 Administrator’s Manual RE-DIRECTING CALLS This allows you to forward a call that is ringing at your Feature Phone. To Re-Direct a Call Ringing at Your Extension • • When a call is ringing at your Feature Phone, select “Re-Direct the call” on the display. Select a free extension from the extension list presented on the display. The call is presented to the selected extension and stops ringing at your Feature Phone.
Mitel 3000 Administrator’s Manual Follow Me The Follow Me feature allows you to set a call forward to another extension after you have left your extension. • From the Feature Phone answering the calls, press the Scroll Down key ( ) until “Forward” is displayed. • Select “Forward”. • Select “Follow Me”. You will be prompted to enter your extension number and your extension lock password. (Default password is 123). Once these details are entered, the forwarding is activated.
Mitel 3000 Administrator’s Manual • • • Enter an internal number if you want to forward all your calls to another extension. Enter 9 or 760 - 769 followed by an external number if you want to Forward calls to an external number. A programming option is available to allow both internal and external calls (or external calls only) to be forwarded externally. See below. Press “Confirm” to accept the number.
Mitel 3000 Administrator’s Manual GROUP FORWARDING This feature allows any extension within a group to forward calls for that group. When a forward for the group is set, any call for that group will be forwarded. Calls to individual extensions in the group are not forwarded. Setting a Group Forwarding from a System Phone • • • • • From the Idle Menu, press the Scroll Down key ( ) until “Group Forward” is displayed. Select “Group Forward”.
Mitel 3000 Administrator’s Manual CONFERENCE CALLS This feature allows you to set up a three-way conversation between three extensions, or between two extensions and a CO line, or between two CO lines and an extension. To Set Up an Internal Conference • • • • When on a call, press the Scroll Down key ( ) until “Internal Conference” is displayed. Select “Internal Conference”. Select the extension to be included in the conference. When the extension answers, select “Conference” on the display.
Mitel 3000 Administrator’s Manual HANDSET MONITOR When you are on a call using the headset the handset receiver is also turned on. If you wish to disable this facility unplug the handset when the headset is installed INCOMING CALL HANDLING Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant or Courtesy Service.
Mitel 3000 Administrator’s Manual IMPORTANT: Extensions must be “LOGGED IN” for them to receive hunt group calls. If no extensions are logged in to the hunt group, the call will be diverted to extension 20. The “Hunt Group Timer” determines the length of time that a call rings a phone to an extension before going to the next available extension in the hunt group. This timer is programmable and is set at 15 seconds by default, the range of this timer is 1 second to 300 seconds (1 second to 5 minutes).
Mitel 3000 Administrator’s Manual EXTENSION GROUPS Group Programming This option is used to allocate extensions to groups and to designate the type of group: a Ring group or hunt group. When a group is programmed, it can be associated with lines, Caller ID numbers and the Door Phone. If a group is programmed and no lines, Caller ID numbers or Door Phone are associated with it, it is an Internal group. A total of 20 groups can be programmed. The first group is programmed with extensions 20-27 at Power Up.
Mitel 3000 Administrator’s Manual OUTGOING GROUPS To Program Lines into Groups for Access using the Codes 9 or 760 769 CO lines can be grouped together in up to 11 outgoing groups. Each outgoing group is associated with a code. These codes are 9 or 760 - 769, with group 1 being associated with 9, etc. Dialing a code selects a line from the associated outgoing group. • • • • • • From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed.
Mitel 3000 Administrator’s Manual To Set the Automatic Start and End Times for Night Service The Automatic “Night Service” feature allows you to set two time bands in each twenty-four hour interval; the system then automatically enters “Night Service”. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact. A Voice Module must be installed for this feature to operate. When a line programmed for Auto-Attendant receives a call, the call will be answered by the system. When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you for calling.
Mitel 3000 Administrator’s Manual Dialing # when Listening to a Message-Only Voice Mailbox The call is presented to the destination set in the Incoming Ringing programming for the CO line. Dialing More than One Digit If a valid extension number is dialed and the extension is free, the phone is rung. If the extension is busy the call is camped on to the extension. If a forward when busy is programmed it is activated. If forward on no answer is programmed it is activated after the no answer timer expires.
Mitel 3000 Administrator’s Manual Auto-Attendant Programming Auto-Attendant can be enabled on a line-by-line basis from the programming extension. If a call is received on an Auto-Attendant line when the voice mail system is busy, the call will ring as a normal call. If the voice mail system becomes free before the call is answered, the Auto-Attendant feature is activated, the call is automatically answered and the Auto-Attendant message is returned.
Mitel 3000 Administrator’s Manual To Change the Ringing Time before Calls Hear the Auto-Attendant Greeting You can change the time that a call will ring before being automatically answered by the Auto-Attendant. A different time can be set for day and night modes as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual COURTESY SERVICE This service is available, with a standard greeting, on all systems. If the system is equipped with a Voice Module, you can customize the greeting. When the Courtesy Service feature is activated on a CO line, callers to the system are answered automatically after a programmable period, a message is returned to the caller and the internal phone or phones continue to ring.
Mitel 3000 Administrator’s Manual Press the speakerphone key to finish programming. To Change the Courtesy Language • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Language”. • Select “Courtesy Service”. • Select the language required.
Mitel 3000 Administrator’s Manual DIRECTORY SERVICES There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers. The first is the “Simple Directory Service” and the other the “Dial Name Directory service”. Only one of the services can be activated on the system. Simple Directory Service This is a service where a greeting is recorded on site listing names and their extension numbers.
Mitel 3000 Administrator’s Manual If there are no names programmed in the Directory the call is presented to the destination set in the “Incoming Ringing” programming for the CO line. If the user does nothing for 5 seconds the call is presented to the destination set in the “Incoming Ringing” programming for the CO line. When digits are dialed and # is not entered within 5 seconds the following message is played: “(Recorded name). If this is correct press pound.
Mitel 3000 Administrator’s Manual • • Select the “Directory Table” option. Select the extension and enter the name. Use the keypad to enter the last name using 2 to enter A, 22 to enter B etc. A maximum of ten letters can be entered for each name. Full names need not be entered. Matching will take place on the number, from one to ten, of the letters entered. Note: Although the names are entered using the code 2 for A, 22 for B etc the matching is done using 2 for A, B and C, 3 for D, E and F etc.
Mitel 3000 Administrator’s Manual VOICE MAIL Voice mail services are available only on those systems equipped with the optional voice mail module. Up to 40 extensions can be allocated voice mailboxes. The 20 ring groups can also be allocated voice mailboxes. A further 10 mailboxes, not associated with extensions or groups, can also be programmed. These are called Phantom mailboxes and can be used for people who do not have a dedicated extension.
Mitel 3000 Administrator’s Manual • • Press “Confirm”. Press the speakerphone key to finish programming. From a standard phone dial 9 to select the greetings. Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting. When a greeting is selected dial 1 to change the greeting and speak to record the greeting when prompted. If a greeting is deleted the default greeting is used. To Replay a Voice Mailbox Greeting • • • • • • • At your extension, press the MESSAGE key.
Mitel 3000 Administrator’s Manual • • • • Select “Forward to VM” or enter 710 as the extension number. If “Forward On No Answer” is activated to 710, the voice mailbox will answer calls unanswered after four rings. If “Forward When Busy” is activated to 710, calls you cannot receive will be answered by the voice mailbox. For information on how to Forward calls, see page 41. To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox You can operate your voice mail in voice mail monitor mode.
Mitel 3000 Administrator’s Manual To Access Voice Mailboxes • • • • • Press the MESSAGE key. Select “Voice Messaging”. Enter your extension number (which is your voice mailbox number). Enter your voice mail password (1111 by default) followed by #. You are presented with the Voice Messaging Control Menu.
Mitel 3000 Administrator’s Manual Return Call The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox. • When you have listened to a message in the voice mailbox select the “Return Call” option. • The system initiates a call to that number. From a standard analog phone dial 0 to activate “Return Call”. Note: To return calls to external callers, the Caller ID service must be available on the CO lines.
Mitel 3000 Administrator’s Manual • Then dial the following numbers to access your messages: While listening to the Greeting • Dial 1 Playback commences at the first message. • Dial 2 For more information. • Dial 41 Turn remote notification on. • Dial 42 Turn remote notification off. • Dial 43 To program remote notification. • Dial 5 To compose a message. • Dial 6 To delete all messages. • Dial 71 To record your name. • Dial 72 To check your recorded name. • Dial 73 Do delete the recorded name.
Mitel 3000 Administrator’s Manual REMOTE NOTIFICATION OF VOICE MESSAGES When a user turns remote notification on, a call will be made to the personal or pager number programmed by the user to notify them that they have received a new voice mail message. The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail. Remote notification can be turned on and off as required.
Mitel 3000 Administrator’s Manual Setting up Remote Notification to a Pager To program a pager to receive the remote notification call two numbers must be programmed, the number to contact the pager company and the digits that are sent to the pager company once they have answered the call (dial string). Programming the pager number and the pager dial string • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number (which is your voice mailbox number).
Mitel 3000 Administrator’s Manual • Select “Retry attempts”. • Enter the value from 2 to 15 and press “Confirm”. The default value is set at 2. Selecting the Line Group that the Remote Notification calls are to use The outgoing line group to be used for remote notification calls can be changed. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extension. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Select “Examine Passwords”. • Select “Voice Mail Password”. • Select the extension whose password you wish to examine.
Mitel 3000 Administrator’s Manual Voice Mail Language Three language options are provided for the voice mail: English, French and Spanish. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Language”. • Select “Voice Mail”. • Select the language required.
Mitel 3000 Administrator’s Manual Note: If a call is received when the Voice Module storage is full, it will not be possible to store any further messages. In this case, the following standard greeting will be given to the caller: “There is no one available to answer your call at this time. If you wish to contact a particular extension, please dial the number.
Mitel 3000 Administrator’s Manual To Set the Time a Call will ring before the System Voice Mailbox Answers • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”. • Select “System Voice Box Delay”. • Enter the time. The default is 010 seconds.
Mitel 3000 Administrator’s Manual ADDITIONAL CALL FEATURES Redial Use the Redial feature to redial the external number you most recently dialed. A line is selected automatically and the last external number dialed is redialed. It is important to note that this feature redials external calls only, calls to other extensions are not redialed. To Redial the Last External Number Dialed • From the Idle Menu, select “Redial Last Number”.
Mitel 3000 Administrator’s Manual To pick up a call that is on hold in line 2, dial #502 from the extension you want to pick the call from. Note: If the Mitel 3000 is in PBX mode, this feature will not work. To Pick up an External Incoming Call • Select “External Call Pick-Up”. Note: This feature will not work for internal calls. From a standard analog phone, the code is 726. Ring Back If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free.
Mitel 3000 Administrator’s Manual To Accept a Waiting Call If another extension presents you with Call Waiting, this will be indicated on your display and you will hear the Call Waiting tone, provided your extension is not protected against Call Waiting tones. • Select one of the options presented on the display. Note: If you ignore the Call Waiting tone for a short period, the Call Waiting offer is rejected and the calling telephone is presented with the message “Call Waiting Rejected”.
Mitel 3000 Administrator’s Manual From a standard analog telephone, “Barge-In” is activated by dialing the code 709 followed by the extension number. To Program extensions allowed to barge-in In default no extensions are programmed to activate “Barge-In”. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”.
Mitel 3000 Administrator’s Manual Operator Services You can choose to use an operator with the Mitel 3000 telephone system. For example, the operator can transfer internal and external callers to internal extensions. To call the operator • Dial the code (0) for the operator’s extension. • Dialing 0 from an extension rings group 11. This group contains extension 20 in default. See Group Programming on page 48 if you want to call a different extension or to call more than one extension.
Mitel 3000 Administrator’s Manual Note: Only Feature Phone can display messages. A standard analog telephone will not receive any indication that a message has been set on the extension it is calling. From a standard analog telephone, the code is 729. When you have dialed 729, dial digits 1 - 8 to select the required message, and hang up. To Cancel a Display Message • From a Feature Phone, select “Cancel the Message”. From a standard analog phone, dial 729 and hang up.
Mitel 3000 Administrator’s Manual • • • • • Press the Scroll Down key ( ) until “PSTN Programming” is displayed. Select “PSTN Programming”. Press the Scroll Down key ( ) until “Caller ID Detection” is displayed. Select “Caller ID Detection”. Select the Lines that have the Caller ID service enabled. The lines you select will have a “♦” displayed beside them. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual • The name, number (they toggle on the display for 2 seconds) and time of the last three calls received are displayed. • If the call was answered, the display will show an “A” on the right-hand side of the record. If the call was not answered, the “A” will not be displayed. • If an “R” is displayed on the right-hand side of a record, this indicates that the number has been redialed.
Mitel 3000 Administrator’s Manual To Program an Extension for use with a Public Address Amplifier An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “PA Amplifier” is displayed.
Mitel 3000 Administrator’s Manual To make an Announcement over a Public Address System If there is a Public Address (PA) system connected to your Mitel 3000, any extension can make an announcement over the PA system. • • • From the Idle Menu, press the Scroll Down key ( ) until “Paging” is displayed. Select “Paging”. Select “Public Address” and make your announcement. The announcement can last a maximum of fifteen seconds.
Mitel 3000 Administrator’s Manual Single Extension Page The Single Extension Page feature allows you to call and speak over the speaker of an individual Feature Phone. If the Feature Phone is page-protected the call will fail. • From the Idle Menu, press the Scroll Down key ( ) until “Single Extension Page” is displayed • Select “Single Extension Page". • Select the extension you wish to page. • Make your announcement. From a standard analog phone, the code is 715.
Mitel 3000 Administrator’s Manual • • • • Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Manager / Assistant” is displayed. Select “Manager / Assistant”. Select the assistant extension. When selected, the menu changes to allow you to select the manager extension(s). • Select the manager extension(s). Manager extensions will be indicated by a “♦” alongside.
Mitel 3000 Administrator’s Manual To Program a Key to Call the Assistant’s Extension Directly With this feature set, the manager can call the assistant, while the assistant’s extension is idle, by pressing the key. Also, the manager can see the status of the assistant’s extension from the key light. It is on steadily if the extension is busy, and flashing if it is ringing. • From the manager’s extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “Key Programming” is displayed.
Mitel 3000 Administrator’s Manual Note: When enabling or disabling the LCR feature, the new setting does not take immediate effect. There can be a delay of up to 1 minute for the setting to take effect. Note: To program LCR Codes when a T1 or T1 PRI interface card is installed see page 129.
Mitel 3000 Administrator’s Manual Entering Account Codes - Optional Mode Entering the code prior to making a call When Account Codes is programmed, the Feature Phone’s idle menu has the prompt “Enter Account Code” displayed. • Select “Enter Account Code”. • Enter a four-digit code. • A free line is presented and dial tone returned. • Dial the external number as normal. From a standard analog phone, the code is 791 followed by the four-digit code.
Mitel 3000 Administrator’s Manual PBX MODE The Mitel 3000 can be set, through System Programming, to operate in either PBX or Key System mode. The switch works in Key System mode by default. When PBX mode is selected, a number of changes are made to the operation of the system. Line Appearances on Feature Phone Keys Line keys programmed on the phone are not associated with particular lines. When a line key is selected on a phone, the line light is lit only on the phone selecting the line.
Mitel 3000 Administrator’s Manual DO-NOT-DISTURB If your extension is set to “Do-Not-Disturb”, anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a Feature Phone, “Do-Not-Disturb Enabled” will appear on its display. “Call Back” and “Reminder Call” are the only incoming ringing that will be accepted when this feature is set. To Set Do-Not-Disturb on Your Extension • From the Idle Menu, press the Scroll Down key ( ) until “Do-Not-Disturb” is displayed.
Mitel 3000 Administrator’s Manual To Unlock Your Extension • Select “Unlock The Extension”. This display option only appears when the extension is locked. • Dial your three-digit lock password. (The default lock password is 123). Press the speakerphone key to finish programming. From a standard analog phone dial 713 followed by the lock password to unlock your phone. To Make a Call from a Locked Extension • • • • • Dial 9 or 760 - 769 or press a line key. Dial your three-digit lock password.
Mitel 3000 Administrator’s Manual TONE PROTECTION As described on page 74, extensions can present a busy extension with a call waiting tone, provided the busy extension is not protected against receiving call-waiting tones. By default, all extensions are protected against receiving Call Waiting tones, except extension 20. However, you can program extensions to receive call-waiting tones.
Mitel 3000 Administrator’s Manual SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signal can be required if you are using certain network services on standard CO lines, or if your Mitel 3000 is connected to another telephone system (PBX) via one of the line interfaces. The Hookflash feature allows you to send a hold signal forward on the line to the CO or PBX. To send a hold signal, you must be on a call or have dialed at least one digit of the number you are calling.
Mitel 3000 Administrator’s Manual MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source can be internal, in which case it is integrated into the system and cannot be changed, or external, in which case an external source must be connected to your system. To Supply Music, Tone or Silence to Callers on Hold • • • • • • • From the programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual • • Select “Name Programming”. From the extension menu, select the extension you want to name and enter the name as described on page 27. Up to ten characters (including spaces) can be entered for each name. • When the name is entered, select “Confirm”. You will be presented with the extension menu and can continue programming other names. Press the speakerphone key to finish programming. CLASS-OF-SERVICE Each extension can be programmed for a Class-of-Service.
Mitel 3000 Administrator’s Manual • When entering a code, an additional option is given on the display of your Feature Phone. This option is the “Any” key, which, when selected, inserts the symbol “X” into the next character of the code (number) you are entering. The symbol “X” will represent any number (1 to 0). • Select “Confirm” when the code is entered. Press the speakerphone key to finish programming.
Mitel 3000 Administrator’s Manual Note: Numbers on an extension’s Personal Speed-Dial list cannot override the Class-of-Service restriction of the extension. POWER FAILURE OPTIONS To Provide Battery Backup Your Mitel 3000 can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the Mitel 3000 is provided for at least one hour in the event of a power failure.
Mitel 3000 Administrator’s Manual USING A DOOR PHONE You can equip your Mitel 3000 with an optional Door Phone. The Door Phone has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Phone installed in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.
Mitel 3000 Administrator’s Manual • • • • • • Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming password and select “Extensions”. Press the Scroll Down key ( ) until “Open Door Restriction” is displayed. Select “Open Door Restriction”. Select which extensions are restricted from opening the door. The extensions restricted from operating the Doorstrike will be indicated with a “♦”.
Mitel 3000 Administrator’s Manual CALL LOGGING Your Mitel 3000 system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required. This is selected in the System Programming. Another option allows the last four digits of the dialed number to be masked. This is “Restricted Call Logging”.
Mitel 3000 Administrator’s Manual • Select the extensions whose calls are not to be logged. The selected extensions will be indicated with a “♦”. Press the speakerphone key to finish programming. To Set the Call Logging Interface Speed • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Mitel 3000 Administrator’s Manual OPERATION WITH A PARENT PBX You can connect the Mitel 3000 to a parent PBX via its line interfaces. You can program any of the 11 outgoing groups to work with a parent PBX. When programming the outgoing groups as PBX groups, PBX access digits and the number of digits in a PBX extension number are entered. The PBX access digits are the digits that must be dialed to select a CO line in the parent PBX. (You can have a maximum of two PBX access digits).
Mitel 3000 Administrator’s Manual ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voice Module and Courtesy Service prompts can be programmed to be in English, French or Spanish. The default language is English. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Language”.
Mitel 3000 Administrator’s Manual TO PRESENT LINE NAME (LINE NAME PROGRAMMING) This feature allows a PSTN line to present a name of the line to an extension. When a call is presented to an extension on that line the top line of the display will read "Call for XXX", where XXX is the name Programmed for that line.
Mitel 3000 Administrator’s Manual TO CONFIGURE DISCONNECTED EXTENSIONS The system assumes that all available extension interfaces have devices connected to them. If an extension interface does not have a device connected, ensure correct system operation by disconnecting the extension interface in System Programming. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual • Select either “Extension Lock Password”, or “Voice Mail Password”, or “System Voice Box”. • If you selected “Extension Lock Password”, the extension menu will appear. Select an extension and its extension lock password will appear on the display. • If you selected “Voice Mail Password”, the extension menu will appear. Select an extension and its voice mail Password will appear on the display.
Mitel 3000 Administrator’s Manual TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION You can prohibit individual extensions from activating External Forward, External Transfer and External Conference. (These features set up so-called trunk-to-trunk calls). • • • • • • • From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”.
Mitel 3000 Administrator’s Manual TO CHANGE RINGING FROM 50 TO 20 HZ This option allows the ringing frequency to be changed from the default 50 Hz to 20 Hz on individual extensions. • From the Programming extension, press the PROGRAM key. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key ( ) until “20 Hz Ringing” is displayed. • Select “20 Hz Ringing”. • Select the extensions required to ring at 20 Hz.
Mitel 3000 Administrator’s Manual SEND SPECIFIC DID This feature allows the user to determine whether or not to send their individual MSN or DDI number to the network when making an outgoing call. The Calling Party Number Information Element will contain no number component by default for all outgoing calls except, where the user has specifically programmed their own DID to be presented to the network for outgoing calls.
Mitel 3000 Administrator’s Manual • • • Press confirm. If there is a conflict “Invalid” is displayed and another number must be entered. Repeat this procedure for all required options. Press the speakerphone key to finish programming. Note: The “Misc. Extensions” option covers “Group Numbers” and “Phantom Mailbox Numbers”.
Mitel 3000 Administrator’s Manual General Rules for Flexible Numbering: If you select “Confirm” without making an entry, the top line of the display changes to entry to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
Mitel 3000 Administrator’s Manual SIP CALLED NUMBER ROUTING If the SIP DID or DNIS service is provided by the service provider the calls can be routed to extensions or groups based on the called number received. (Before programming any DID or DNIS number, the SIP VoIP Trunk has to be programmed from the Broadband module, please refer on how to program this module from the Broadband module manual.) A table of 100 entries is provided in the DID/DNIS Table programming option.
Mitel 3000 Administrator’s Manual When digits match the local area code table, the PBX will allow to dial a 7 digit number in areas with one local calling code. When you dial a 7-digit number the local area code is automatically pre-pended. To use 7-Digit Dialling you can only program one local code. A table of 40 three-digit codes is provided. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual trunk call, or when a call is forwarded or transferred to the public network. Programming Tone Dialing On standard CO lines on Mitel 3000, the Tone dialing option is programmed. If you program me Tone dialing off then Pulse dialing is set. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”.
Mitel 3000 Administrator’s Manual Caller ID Detection Note: For this feature to operate, it also needs to be enabled by your network provider. Programming Caller ID Detection On standard CO lines on the Mitel 3000, the “Caller ID Detection” option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed.
Mitel 3000 Administrator’s Manual Break Supervision This CO type of line should be programmed if your line is supervised. This means that the exchange will send a signal to the called party if the caller party did not hang up. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”.
Mitel 3000 Administrator’s Manual Programming System Timers You can set various timers from the programming extension to suit your requirements. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”.
Mitel 3000 Administrator’s Manual Auto Attendant Day The time a call to the auto attendant, when the system is in day mode, will ring before the auto attendant answers the call. System Voice mailbox delay The time a call to the auto attendant, when the system is in night mode, will ring before the auto attendant answers the call. System Voice mailbox delay This is the time that elapses before an unanswered incoming call is presented with the System voice mailbox greeting.
Mitel 3000 Administrator’s Manual T1 (RBS) T1/E1 PRI INTERFACE The system can be equipped with a T1/E1 card to provide up to 24 T1 Robbed Bit Signaling (RBS) channels, 23 T1 Primary Rate ISDN (PRI) channels or 30 E1 PRI Channels. The programming and set up options available on the T1/E1 PRI interface are described below. By default the system is programmed as T1 (RBS). (PRI)TRUNK TYPE If your trunk type is not T1 (RBS) you will need to select a PRI Type from E1 or T1.
Mitel 3000 Administrator’s Manual • • • • • • • • Select “System Programming”. Enter the System Programming Password and select “Lines”. Press the Scroll Down key ( ) until “ T1 (RBS) or PRI (ISDN)” is displayed. Select T1 (RBS) Select “Framing”. Two options are presented “D4 Superframe” or “Extended Superframe”. Select the required option. The default setting is D 4 Superframe. A solid diamond indicates the option selected.
Mitel 3000 Administrator’s Manual • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS) • Select “Line Type”. • Select “E&M” line type. • Select one of the options listed above. The default setting is “None”; A solid diamond indicates current selection.
Mitel 3000 Administrator’s Manual • Select “E&M”. • Select the service type. • The list of Start Types is presented. • Select the required Start Type. The default is Wink Start. When DID Service Type is selected three Start Types are available. Immediate. Wink. Dial Tone. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS). • Select “DID”. • Select service type.
Mitel 3000 Administrator’s Manual Programming DTMF/Pulse Dialing on the T1 Either DTMF of Pulse Dialing can be selected for the T1 channels. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS). • Select “DTMF/Pulse Dialing”.
Mitel 3000 Administrator’s Manual • Press the Scroll Down key ( ) until “T1 Channels” is displayed. • Select the “PRI (ISDN) ” option. • Select the “Line Build Out” option. • Select the required option from the display. The default setting is -7.5 dB. Note: This option is presented for both the T1 (RBS) and the T1 PRI programming. Programming the Line Gain for PRI • From the programming extension, press the PROGRAM key • Press the Scroll Down key ( ) until “System Programming” is displayed.
Mitel 3000 Administrator’s Manual Accept on Busy The switch can be configured to accept calls offered from the network for busy extensions or groups or to reject those calls. Here the user can choose to set the general case as "Accept" or "Reject" on busy. If "Individual MSN" is selected all the programmed DDI numbers are listed here with their Index number . To program a specific DID as "Reject on Busy" just select the diamond beside the number required.
Mitel 3000 Administrator’s Manual Equipped Lines programming when Trunk Type T1 ISDN is programmed The number of ISDN B-channels available is set in the Equipped Line Programming. In this case lines 1-23 are the B-channels and Lines 24-27 are any CO lines installed, IP Trunks 1, IP trunks 2 are any IP trunks installed. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Mitel 3000 Administrator’s Manual INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE If the interface is programmed as Trunk Type T1 then each programmed T1 line is treated as a separate line and the lines are presented as Line 1 - Line 24. If CO Lines are equipped then they are numbered from Line 25 - 28. Each T1 line can be programmed to ring a different group or extension. They can be individually programmed to be answered by Auto Attendant or the Courtesy Service in the normal manner.
Mitel 3000 Administrator’s Manual If the switch is equipped with a E1 PRI and some CO lines/IP Trunks then “Incoming Ringing” is programmed as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Select “Incoming Ringing” option.
Mitel 3000 Administrator’s Manual INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED If the T1 lines are programmed as E&M, Loop Start or Ground Start then all the lines are shown when “Incoming Calls Only” is selected. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “Incoming Calls Only” is displayed.
Mitel 3000 Administrator’s Manual OUTGOING GROUPS Outgoing groups programming when T1 is programmed Individual T1 channels can be programmed into the different line groups. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “Outgoing Groups” is displayed. • Select “Outgoing Groups” option.
Mitel 3000 Administrator’s Manual • Enter an output code (Up to 9 digits). This is the code that will be inserted before the telephone number that the user dials. This code can be used to select a specific telephone company. • Select the preferred or exclusive option. • If “Exclusive” is selected, the calls can only be sent on the lines selected. • If “Preferred” is selected, the calls will be routed on any available line, if none of the selected lines are available.
Mitel 3000 Administrator’s Manual System Voice Mailbox Programming when a PRI is programmed System voice mailbox is programmed as follows: • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “System Voice Box” is displayed. • Select “System Voice Box”.
Mitel 3000 Administrator’s Manual • • • • • • • • • Press the Scroll Down key ( ) until “CID / ANI Table” is displayed. Select “CID / ANI Table”. Select an Index Number (001 - 200). Enter the caller telephone number. Press “Confirm”. Enter the name to be associated with the number. Press Confirm. Select the option “Day Mode”, “Night Mode” or “Day and Night Mode”. Select the required option of “Extension”, “Group”, “Auto-Attendant” or “Courtesy Service”.
Mitel 3000 Administrator’s Manual DISPLAY OF CALLING / CALLED NUMBERS The Calling number, if available via ANI or Caller ID, is presented on all incoming calls. If a name is associated with the number in the CID/ANI table the name is used. If there is no name in the CID/ANI table and a name is associated with the number in the system speed dial list then this name is presented.
Mitel 3000 Administrator’s Manual PRESENTATION OF LINES ON THE SYSTEMPHONES Programmed systemphone keys in Key system mode The systemphone keys are programmed with Lines 1-8 in the case of the eight key set and Lines 1-16 in the case of the sixteen key set. If the switch is programmed with a T1 interface pressing Line 1 will select the first T1 line, selecting Line 2 will select the second line etc.
Mitel 3000 Administrator’s Manual PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM key on the Feature Phone. The following screens show what appears when the PROGRAM key is pressed. The menu options displayed, apart from “System Programming”, can be accessed and programmed from any extension using a eight key setor a sixteen key set. 1. 2.
Mitel 3000 Administrator’s Manual Accessing System Programming Options System Programming options can also be programmed via a Feature Phone. However, the Feature Phone must be connected to the extension that is programmed as the programming extension. By default, the Programming extension is extension 20. You access all System Programming options via the PROGRAM key on the Feature Phone connected to the programming extension. • From the Programming extension, press the PROGRAM key.
Mitel 3000 Administrator’s Manual System Settings Options If “System” is selected, the following screens appear: 1. Select Option - Language - Time And Date - Change Password 2. Select Option - Programming Position - Night Service - Music On Hold 3. Select Option - Line Key Light - Change Greetings - Call Logging 4. Select Option - Timers - Door Phone - PA Amplifier 5. Select Option - Caller ID List - Class Codes - Local Codes 6.
Mitel 3000 Administrator’s Manual The following table lists the available System options, with their defaults, if applicable. Notes Feature Default Language English See page 102. Time and date XX:XX xx-xx-xx See page 92. Change password • System Password 1111 See page 102.
Mitel 3000 Administrator’s Manual Caller ID List • Store all calls • Store unanswered calls Class codes • Table 2 • Table 3 • Allowed Table • Restricted Table Stores unanswered calls See page 80. Not programmed See page 94.
Mitel 3000 Administrator’s Manual Extensions Settings Options without a T1 /E1 PRI module installed If “Extensions” is selected the options available when a T1/E1 PRI Module is not installed are: 1. 2. Select Option Select Option - Name Programming - Page Protection - Restriction Classes - Open Door Restriction - Tone Protect - Personal Caller ID List 3. 4. Select Option Select Option - Sys.
Mitel 3000 Administrator’s Manual The following table lists the available “Extensions” options, with their defaults, if applicable. Feature Name programming Restriction classes • Day class-of-service • Night class-of-service Tone Protect Page Protection Open Door Restriction Individual Caller ID List Sys. Speed Dial.
Mitel 3000 Administrator’s Manual Lines Settings Options If “Lines” is selected, the following screens appear: 1. Select option - Equipped Lines - Group programming - Incoming ringing 3. Select option - PBX Group - LCR Codes - LCR Timebands 2. Select option - Outgoing Restriction - Incoming Calls Only - Outgoing Groups 4. Select option - CID Programming - PSTN Programming - Exit If “Lines” is selected and T1/E1 PRI is programmed, the following screens appear: 1. 2.
Mitel 3000 Administrator’s Manual The following table lists the available “Lines” options, with their defaults, if applicable.
Mitel 3000 Administrator’s Manual Index External ........................................................45 Internal..........................................................45 Consultation External ........................................................40 Contact Details .................................................21 Courtesy delay ................................................116 Courtesy Service...............................................55 CRC4 ...............................................
Mitel 3000 Administrator’s Manual Mute Key..........................................................28 Naming Extensions...........................................93 Night Service ....................................................50 Noisy Environment...........................................32 Notification Delay ..........................................117 Notification Interval .......................................117 Number of Channels.......................................123 Open the door .........
Mitel 3000 Administrator’s Manual Temporary Greeting ...................................53, 56 Text entry .........................................................27 Time and Date ..................................................92 Timers.............................................................116 To Create a VM Memo.....................................64 To PRESENT LINE NAME (LINE NAME Programming).............................................103 To Restrict an Extension................................
Mitel 3000 Administrator's Manual PN LR2736.
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