USER GUIDE
SX-200 MyAdministrator User Guide October 2005 ®,™ Trademark of Mitel Networks Corporation ©Copyright 2005, Mitel Networks Corporation All rights reserved
Table of Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About SX-200® MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 MyAdministrator User Guide Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List of Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List of Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Voice Mail Management for SX-200 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About the Mailboxes Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Add a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delete a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Introduction About SX-200® MyAdministrator The SX-200 MyAdministrator software application allows the user to perform basic changes to the telephone configuration. With this application, the user connects to the system site and can add, move, modify, or delete telephone sets; program, modify, or deprogram telephone features, and control membership in telephone groups. Note Support for devices and features depends on the system and the system software load.
SX-200 MyAdministrator User Guide - Keyboard and Mouse - VGA/SGA Monitor that support a screen resolution of 800 by 600 pixels - Microsoft Windows 98, Windows 2000 Professional, Windows NT 4.0 Workstation, or Windows XP operating system - 100 Mbytes of free disk space - DESI Labeling System (optional) PBX Requirements - SX-200 EL or SX-200 ML PBX with SX-200 LIGHTWARE™ 19 Release 3.
Introduction About the Main Window The main window, titled SX-200 MyAdministrator, immediately appears with the Site Navigation window after the application is launched. This main window remains on the screen regardless of where you navigate, and is the only window that has a menu bar. The menu bar does change depending on which window is active. The menu bar displays the following functions within the application: File Closes the application.
SX-200 MyAdministrator User Guide Help Provides information about the SX-200 MyAdministrator application. The right corner of the main window (from left to right) has the following buttons: Minimize Reduces the window to an icon. Maximize Enlarges the window to fill the display area. Close Closes all document windows and causes the program to exit. Exit the Application - On the menu bar click File, then click Close.
Introduction Search tab Lets you list all topics containing a particular word or phrase. Type the word or phrase in the box and then press ENTER. To view a topic, double-click the topic name. Get Product and System Information 1. On the Help menu, click About SX-200 MyAdministrator. 2. A dialog box appears with product version information. To see information about your computer, click System Info. Contact Technical Support Please contact your dealer if you require technical assistance.
SX-200 MyAdministrator User Guide Disclaimer and Trademarks Disclaimer THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document is believed by MITEL to be accurate as of the date of its publication, but is subject to change without notice. MITEL assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.
Getting Started About System Sites A system site is the name given to the SX-200® system that supports the telephones for that location. You can add and delete system sites to this application. The system sites are listed in the Site Navigation window. After you connect to a system site, you can get information for that site regarding the telephones, the hunt groups, the pickup groups, and if connected to the SX-200 ICP system: the mailboxes for embedded voice mail.
SX-200 MyAdministrator User Guide Add a New System Site 1. In the Site Navigation window, click System Sites. 2. On the menu bar click System Sites, and then click Add Site. The Add Site window opens. 3. Enter text in Name, Location, and Description for the system site. The Name field is the only mandatory field. 4. Choose a Connection Type. - Select Direct (the default setting) for a PC connected directly to the SX-200 system. - Select Dial-Up for a PC connected to a modem and then the SX-200 system.
Getting Started Disconnect from a System Site 1. In the Site Navigation window, click on the Disconnect button OR on the menu bar click on System Sites and then click Disconnect. A confirmation window opens. 2. Click Yes. The Disconnect button changes to a Connect button. Delete a System Site Note You must disconnect the system site before deleting the site. 1. In the Site Navigation window, click on the system site that you want to delete. 2.
SX-200 MyAdministrator User Guide Planning Sheet A This table is an example of a planning sheet that would be helpful when initiating telephone changes with the SX-200 MyAdministrator application. Tip Also see Planning Sheet B when you are planning to program the telephone keys.
Getting Started Planning Sheet B This table is an example of a planning sheet that would be helpful when you are making changes to the key programming. Tip Also see Planning Sheet A as a guide for making other system changes. Table 2: Key Programming Key Type Ext.
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Programming Telephones and Trunks Automatically About Programming Telephones Automatically You can automatically program all installed stations, IP sets, DNIC sets and DMPs. This wizard does not support Control Over Voice (COV) devices (SUPERSET 4 telephones), Analog Interface Modules or consoles. The wizard checks for unprogrammed circuits on all installed and programmed ONS cards, OPS cards and DNIC cards. Cards that are installed in Spines are not supported.
SX-200 MyAdministrator User Guide To automatically program all connected stations, IP sets, DNIC sets and DMPs: 1. Install all ONS cards, OPS cards and DNIC cards. Do not program stations, IP sets, DNIC sets or DMPs. 2. Connect the DNIC sets or DMPs to the circuits. 3. Connect the IP sets to the ethernet ports on the LAN. 4. Connect to the system site. If required, see Add a New System Site. 5. From the Configuration menu, select Telephones.
Telephone Sites About Telephone Sites A telephone site is the location where the telephone resides. Each telephone site has its own circuit address (Bay, Slot/Circuit). All of the circuit addresses belonging to the system site are listed in the Phone Data window. Note You must connect to the system site supporting the telephone sites before you can make telephone changes in this application. Tip Double-clicking on the Phone Data icon in the Site Navigation window opens the Phone Data window.
SX-200 MyAdministrator User Guide Add a New User Note Before proceeding you should know the circuit address (Bay, Slot, Circuit) for the telephone, the type of telephone, and the extension number for the telephone. In the Add New Phone window, a SUPERSET telephone requires a circuit address with the set type 4025 (default) and an ONS station telephone requires a circuit address with the set type Station. If an IP Bay is programmed, the default set type is the 5020 IP set.
Telephone Sites Move a User Tips Before proceeding you should know the circuit address (Bay, Slot, Circuit) or the extension number for the existing telephone site and the circuit address for the new telephone site. You can also refer to the name of the user if the name is unique. To verify that the circuit address at the new site is not occupied, select All in the Phone Data window and see if there is an extension number beside the circuit address for the new site.
SX-200 MyAdministrator User Guide Program a Telephone Like Another Programming an existing telephone to have the same features as another telephone requires you to delete the telephone from the system site that you want to program and re-add the telephone to the system site. If you are programming a new telephone like another, simply double click on an unprogrammed telephone in the Phone Data window in order to obtain Program Like in the Add a New Phone window.
Telephone Sites Change Extension Number Tips Before proceeding you should know the circuit address (Bay, Slot, Circuit) or the extension number for the telephone that you want to program. To save time looking for an extension number, click on the word Extension in the Phone Data window. The window will arrange all of the extension numbers in numerical order. 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon.
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Telephone Features About Telephone Features The SUPERSET and IP telephones have the following programmable features: - User Name – displays the name of the user. - User Description – displays the job title or dept. group that describes the user. - Feature Keys – activates telephone features available from the SX-200 system. - Line Keys – provides additional lines, appearances of other telephones, appearances of other mailboxes, and direct access to trunk lines.
SX-200 MyAdministrator User Guide List of Feature Keys Feature keys are the SX-200 feature key types that are NOT line key types. Line key types consist of Key Lines, Multicall Lines (Multiple Calls), Personal Outgoing Lines, Direct Trunks, Private Trunks, CO Lines, CO Line Groups, Mailbox Keys, and DSS/BLF. For descriptions of the telephone features, refer to the SX-200 Technical Documentation.
Telephone Features About the Extension Window Phone Data Phone Data in the Extension window identifies the telephone or device type. This area shows the Set Type, Bay/Slot/Circuit, Extension, Name, and Comments for that set type. Properties Properties provides access to the programming of Basic Set Properties, Advanced Set Properties, Key Programming, Call Forwarding, PKM1, PKM2, and PKM3. The appearance of the Extension window changes depending on which type of property you select.
SX-200 MyAdministrator User Guide Identify the Telephone Tip Before proceeding you should know the circuit address (Bay, Slot, Circuit) or the extension number of the telephone that you want to identify. 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon. The Phone Data window opens. 3. In the Phone Data window, select Programmed. 4.
Telephone Features Program User Description Tip Before proceeding you should know the circuit address (Bay, Slot, Circuit) or the extension number for the telephone that you want to program. 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon. The Phone Data window opens. 3. In the Phone Data window, select Programmed. 4. In the left column, align your mouse pointer beside circuit address that you want to program and click. 5.
SX-200 MyAdministrator User Guide Program Line Keys Tip Before proceeding you must know the circuit address (Bay, Slot, Circuit) or the extension number for the telephone that you want to program. Note Line key types consist of Key Lines, Multicall Lines (Multiple Calls), Personal Outgoing Lines, Direct Trunks, Private Trunks, CO Lines, CO Line Groups, Mailbox Keys, and BLF/DSS. Reprogramming a Line key requires the Line key to be deleted (use the Delete button at the bottom of the Extension window).
Telephone Features Line Preference - Allows you to choose whether or not the system will use that line when the set goes off-hook to originate a call. The preferred line can be the Prime line key (Key Line), CO Line key, CO Line Group key, Multicall line key, Private line key (Private Trunk) or Personal O/G line key. 10. Click Submit. 11. Click Close.
SX-200 MyAdministrator User Guide Program Class of Restriction 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon. The Phone Data window opens. 3. In the Phone Data window, select Programmed. 4. In the left column, align your mouse pointer beside the circuit address that you want to program and click. 5. Click Modify. The Extension window opens. 6. In the Properties box, select Advanced Properties. 7.
Telephone Groups Hunt Groups About Hunt Groups A hunt group is comprised of a number of telephones that share a common access code. A caller can be routed to or dial the access code, and have the call completed at an available extension in that hunt group. Extensions within a hunt group can still be accessed directly by dialing the extension number. The system selects a telephone extension within a hunt group using circular hunting or terminal hunting.
SX-200 MyAdministrator User Guide Add a Member to a Specified Hunt Group Tip You need to know the circuit address (bay/slot/circuit) or the extension number of the telephone that you want to add to the hunt group, the name or number of the hunt group, and whether or not the telephone that you are adding requires a specific position in the hunt group. Note A telephone can only be assigned to one hunt group.
Telephone Groups 4. If the new member requires a specific position in the list of members, in the left column align the mouse pointer beside the hunt group member that you want the new member to be above, click, and then click Insert. Or If the new member does not require a specific position in the list of member, click Add (the new member will be added to the bottom of the list). 5.
SX-200 MyAdministrator User Guide About the Pickup Groups Window The Pickup Groups window identifies all of the pickup groups and displays all of the members of the selected pickup group with their extension number. The Pickup Groups window lets you add a member or delete a member from the pickup group. You cannot create a pickup group or change the name or number of a hunt group. Three buttons are on the bottom of the Pickup Groups window: Add, Delete, and Close.
Telephone Groups Add a Member to the Pickup Group of Another Telephone Tips You need to know the circuit address (bay/slot/circuit) or the extension number of the telephone that you want to add and the circuit address (bay/slot/circuit) or the extension number of the telephone that belongs to the pickup group. You can also access the Pickup Groups window from the View button in the Pickup Groups field on the Extension window. Note A telephone can only be assigned to one pickup group.
SX-200 MyAdministrator User Guide Tenant Groups About Tenant Groups Grouping telephones in a tenant group allow the members in the tenant group to share the same system services. The SX-200 system can have a maximum of 25 tenant groups. This means that up to 25 small businesses, or departments of a larger business, can share services. Each tenant group can be provided with customized features that fit their needs. Change the Tenant Group 1. Connect to the system site of the telephone user.
Change the Paging Group 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon. The Phone Data window opens. 3. In the Phone Data window, select Programmed. 4. In the left column, align your mouse pointer beside the circuit address that you want to program and click. 5. Click Modify. The Extension window opens. 6. In the Properties box, select Advanced Properties. 7. In the Paging Group box, select the number of the Paging Group. 8.
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PKM Functionality PKM Functionality About PKMs A PKM (Programmable Key Module) provides the telephone user with additional personal keys. The additional personal keys can be programmed as Feature keys or Line keys. See List of Feature Keys and List of Line Keys. The default setting is a Speed Dial key. SUPERSET Telephone Support There are three types: the PKM, the PKM48, and the PKM12. The PKM provides 30 extra keys, the PKM48 provides 48, and the PKM12 provides 12 extra keys.
SX-200 MyAdministrator User Guide Add a PKM Tips Before proceeding you should know the circuit address (Bay, Slot, Circuit) or the extension number for the telephone that has the PKM. The SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones can support up to three PKMs, hence the PKM1, PKM2, and PKM3 settings. The SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones can support up to two PKM48s or one PKM12. 5020 IP Phones support up to two 5415 PKMs or one 5410 PKM.
Program PKM Keys The PKM provides 30 extra keys, the PKM48 provides 48, and the PKM12 provides 12 extra keys. The SX-200 system does not recognize the difference between a PKM48 and a PKM12 and will therefore not provide an error message if you program more than 12 keys for a PKM12. PKM keys associated with a telephone can be programmed as Feature keys (LDN, Recall, and Hold Position excluded) and Line keys. - Changing a Feature key to another type of Feature key can be programmed directly.
SX-200 MyAdministrator User Guide Label – Allows you to enter text (max. 12 characters) so you can identify the Line key. This text appears beside the key in the Extension window. Secretarial – Provides an automatic transfer option on the BLF/DSS line key. To transfer a call, the DSS key is pressed - the call is transferred with an automatic release to the BLF party. Also allows a Multiple Call line key to override the Do Not Disturb feature on another set.
Voice Mail Management for SX-200 ICP Voice Mail Management for SX-200 ICP Embedded voice mail is available to key system users connected to the SX-200 ICP system. This feature is dependent on SX-200 ICP Release 1.0 or greater software. For more information, refer to the SX-200 ICP Technical Documentation. The SX-200 MyAdministrator allows you to - Add a mail box - Delete a mail box - Reset the voice mail password. Note MyAdministrator shows Extension and Guest type mailboxes only.
SX-200 MyAdministrator User Guide Add a Mailbox Tip In the Mailboxes window, you can sort the mailbox numbers or extension numbers in ascending and descending order by clicking on the heading "Mailbox" or "Extension". MyAdministrator shows Extension and Guest type mailboxes only. If you attempt to add a mailbox and are told it already exists, the mailbox is one of the types—e.g., Information-Only, Transfer-Only—that do not show. 1. Connect to the site connected to a SX-200 ICP system.
Reports About the Types of Reports About Reports Four types of reports exist: - Phone Data – Provides a list of the telephones with their circuit address, extension number, and a summary of the programming associated with it. - Hunt Groups Data – Identifies the hunt groups and contains the extension numbers and the names of the people that belong to each hunt group. The hunt groups are listed in numerical order.
SX-200 MyAdministrator User Guide Printing, Exporting, Viewing and Saving Reports Print a Report 1. Connect to the system site of the telephone users. See Connect to a System Site. 2. On the menu bar click Reports and then click the type of report that you want to print. 3. Click on the Print icon. The Print window opens. 4. Click OK. View a Report 1. Connect to the system site of the telephone users. See Connect to a System Site. 2.
Labels About Labels Labels for DNIC telephone sets and the PKMs can be created with the Desi for Windows application. This application provides a key template using the label files that are created with SX-200 MyAdministrator. The key template identifies the prime key, and the programmed feature and line keys. Once a label file is created for a particular device, the file can be updated by going through the Create Label File procedure again.
SX-200 MyAdministrator User Guide Delete Label File Tip Before proceeding you must know the circuit address (Bay, Slot, Circuit) or the extension number for the telephone that has the label file you want to delete. To delete a file for the PKM, you must also know the PKM setting (PKM1, PKM2, or PKM3) for the PKM. 1. Connect to the system site of the telephone user. See Connect to a System Site. 2. Double click on the Phone Data icon. The Phone Data window opens. 3.
Troubleshooting Tools Troubleshooting Tools Activity Logs SX-200 MyAdministrator records logs when a programming change takes place. These logs can be helpful in troubleshooting a problem. The logs verify all programming changes; the change and the time of the change. Checking the logs prove useful if one suspects their programming is lost or if one suspects others of making changes. The logs also help Product Support if an inquiry is made. The user sees the most recent logs at the bottom of the list.
SX-200 MyAdministrator User Guide IP Voice Networking Statistics SX-200 MyAdministrator gathers statistics related to IP trunk performance, delays during peak periods, and outages in the network on a SX-200 ICP system connected to the LAN. This tool is dependant on SX-200 ICP Release 1.0 or greater software. You must start this tool in order to obtain statistics, and stop this tool before restarting. Start IP Voice Networking Statistics 1. Connect to the system site of the telephone user.
Troubleshooting Tools Example: Sampling every 2 minutes – reporting every 30 minutes. Explanation of fields: Status – Records the status at the end of the sampling period. - Connected: Connected to remote node. - Local: Local node performing the measurement - Disconnected: Disconnected from remote node. - Config Error: Connected to remote node but some configuration information is missing. Either the node is not present in Form 48 or there is no route to this node in Form 23.
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