User's Manual
2
Important Safety Instructions and Precautions
WARNING: DO NOT CONNECT DIRECTLY TO THE PUBLIC SWITCHED 
TELEPHONE NETWORK (PSTN). ANY CONNECTION OF THIS PHONE 
TO AN OFF PREMISE APPLICATION, AN OUT OF PLANT APPLICATION, 
ANY OTHER EXPOSED PLANT APPLICATION, OR TO ANY EQUIPMENT 
OTHER THAN THE INTENDED APPLICATION MAY RESULT IN A SAFETY 
HAZARD, AND/OR DEFECTIVE OPERATION, AND/OR EQUIPMENT 
DAMAGE. ‚"EXPOSED PLANT" MEANS WHERE ANY PORTION OF THE 
CIRCUIT IS SUBJECT TO ACCIDENTAL CONTACT WITH ELECTRIC 
LIGHTING OR POWER CONDUCTORS OPERATING AT A VOLTAGE 
EXCEEDING 300 V BETWEEN CONDUCTORS OR IS SUBJECT TO 
LIGHTNING STRIKES.
WARNING: THE SOCKET OUTLET, IF USED, SHALL BE LOCATED NEAR 
THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE BY THE USER.
WARNING: USE MITEL APPROVED POWER ADAPTER PART NUMBER 
85900020.
NOTE:
SOME IP PHONES DO NOT REQUIRE AN AC POWER ADAPTER. IF 
POWER OVER THE LAN IS AVAILABLE, IT SHALL BE COMPLIANT WITH 
IEEE 802.3af OR 802.3at (NEGOTIATED AS REQUIRED.)
WARNING: THE HANDSET SUPPLIED WITH THE IP PHONE IS NOT 
CERTIFIED FOR USE WITH ANY OTHER PHONE. USE OF THE 
HANDSET WITH ANY OTHER PHONE MAY HAVE THE POTENTIAL TO 
CAUSE HEARING LOSS IN THE EVENT OF A LIGHTNING STRIKE ON 
THE OUTSIDE PLANT WIRING. THIS PRODUCT’S HANDSET EARCAP 
REGION IS SLIGHTLY MAGNETIC AND MAY PICK UP SMALL METALLIC 
OBJECTS, SUCH AS 26/6 GAUGE STAPLES. PLEASE CHECK THE 
EARCAP REGION FOR METALLIC OBJECTS BEFORE USE.
When using your phone equipment, basic safety precautions should always be 
followed to reduce the risk of fire, electric shock and injury to persons, including 
the following:
• Do not use this product near water, for example, near a bath tub, wash 
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming 
pool.
• Avoid using a phone (other than a cordless type) during an electrical storm. 
There may be a remote risk of electric shock from lightning.
• Do not use the phone to report a gas leak in the vicinity of a leak.
Maintenance and Repair: There are no user serviceable parts inside the 
phones. For repairs, return the phone to an authorized Mitel dealer.
These notices may appear on the product or in the technical documentation:
This symbol may appear on the product:
Description
Congratulations on your purchase of the Mitel Model 6873i! The 6873i is a SIP 
phone that boasts a large high resolution color touchscreen display and delivers 
outstanding audio performance designed for power users who demand a lot 
from their phones. Supporting today’s high speed networks through dual Gigabit 
Ethernet ports, the 6873i offers a large 7" color backlit LCD touchscreen display, 
48 programmable top softkeys, 30 programmable context sensitive bottom 
softkeys, and native USB and Bluetooth headset support. Offering remarkable 
HD wideband audio, an enhanced speakerphone that utilizes dual microphones, 
advanced audio processing and a unique audio design, the Mitel 6873i delivers 
rich and crystal clear handsfree conversations. With its fully customizable hard 
key layout, XML capabilities, and a PoE class 3 rating, the 6873i is one of the 
most advanced SIP desktop phones available on the market today.
Phone Features
• 7" WVGA (800x480) color TFT capacitive touch LCD
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a 
connection with your computer
• USB 2.0 port (500mA maximum)
• 48 top and 30 bottom softkeys
• Press-and-hold speeddial key configuration feature
• Supports 2 hard line keys with LEDs (additional line keys programmable 
via softkeys)
• Wideband handset 
• Wideband, full-duplex speakerphone for handsfree calls
• USB and Bluetooth headset support
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
Supporting Documentation
To access phone and system-specific documentation: 
1. In your browser, go to www.mitel.com.
2. Click Product Manuals under the Support section
3. Select PDF Guides and Online Help under the End User Documents
drop-down menu.
4. In the left-hand menu, navigate to SIP Phones.
Requirements
• SIP-based IP PBX system or network installed and running with a SIP 
account created for the 6873i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol 
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer 
Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 
Mbps] recommended).
• Category 5/5e straight-through cabling (Category 6 straight-through 
cabling required for optimum Gigabit Ethernet performance).
• For Ethernet networks that supply inline power to the phone (IEEE 802.3af/
802.3at) use an Ethernet cable to connect from the phone directly to the 
network for power (no 48V AC power adapter required if using Power-over-
Ethernet [PoE]).
• For Ethernet networks that DO NOT supply power to the phone use only 
the Mitel approved power adaptor to connect from the DC power port on 
the phone to a power source or use a PoE power injector or a PoE switch.
DANGER
Danger indicates an imminently hazardous situation which, if not avoided, 
will result in death or serious injury.
WARNING
Warning indicates a potentially hazardous situation which, if not avoided, 
could result in death or serious injury.
CAUTION
Caution indicates a potentially hazardous situation which, if not avoided, 
may result in minor or moderate injury and/or damage to the equipment 
or property.
The exclamation point within an equilateral triangle indicates that important 
operating and maintenance (servicing) instructions are included in the literature 
accompanying the product.
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