Instruction manual

Mitel 5540 IP Console - User Guide
22
Phonebook
Phonebook is an optional feature that may be enabled on your console. Phonebook provides
access to the voice mail directory which allows you to reach an extension by entering the user's
first or last name rather than their extension or mailbox number. The voice mail system can be
configured to search either on first or last names (but not both at the same time).
To use the Phonebook feature
1. Press the unlabeled key to the right of the TRUNK GROUP key.
This places a call to the voice mail system.
2. At the prompt, enter the first or last name of the person you wish to reach using the keypad
(press 2 for A, B or C, press 3 for D, E or F, etc.). You can enter up to six letters.
3. If a unique match is found, the console transfers the call to the desired user.
If more than one user name starts with the letters entered, the number of matches are listed,
and the system reads each match’s name or number followed by the keypad number to enter
to be transferred to that person.
Placing Calls
To place a call:
1. Dial the destination number using the dialpad keys.
The dialed number appears on the second line of the display.
2. After completing the call, press Release to disconnect it from the console.
Placing a Call on Hold
You can place up to three calls on hold using the fixed Hold keys. If you need to place more
calls on hold, use the Hold 4+ key in combination with the softkeys.
To place a call on hold:
1. Inform the caller that you are placing the call on hold.
2. Press Hold 1, Hold 2 or Hold 3.
Its lamp lights indicating the call is on hold.
To retrieve a call on hold:
• Press Hold that was used to place the call on hold.