Instruction manual

Extending (Transferring) Calls
21
To handle a call to a busy destination or an extension with Do Not Disturb activated:
• Press [S
OURCE] to return to the caller requesting the transfer.
• Press Cancel to disconnect the destination so that you can dial a new one.
• Press Release to camp the caller on to the busy destination or disconnect the source. (For
an explanation of camp-on, see page 72.) If the transfer is not allowed, you will hear a beep
tone and “CANT” will show on the display.
• Press [O
VERRIDE] to break into the busy extension. For more information on using Override,
see page 29.
• Press [S
END MSG] to send a message waiting indication to the called extension. For more
information on Message Waiting, see page 29.
• Press [C
ALLBACK] to receive notification when the destination is free.
If you reach a busy extension or you are placing an outside call and all of the trunks are busy,
you can request an automatic Callback. The system monitors the line and rings the console
when the line becomes free. When you answer a Callback at the console, the top line of the
display will show “CALLBACK.” Callbacks on outside calls are used when all system trunks are
busy, not when the called party is busy.
Reaching an Extension with an Advisory Message
Users with a display phone can show a short message, called an Advisory Message, on other
display phones or consoles that call their phone. When you call an extension with an Advisory
Message, the message appears on the DST line of the console display as follows:
>>>DST 3070 S.BERRY IN A MEETING RINGING<<<
In this example, the user has left the message “In a meeting” on his or her phone. For a list of
other Advisory Messages, see page 71. See also Setting/Clearing Advisory Messages on page
50.