User`s guide

TAS-2000 ADC System User’s Guide
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Frequently Asked Questions
Q. What is the ADC feature?
A. The telephone access system is a speed-dialer that is connected to a public telephone line. When a visitor dials
a resident’s dial code number, the system dials the resident’s home or cell telephone number (Note: as a security
precaution, the visitor cannot see the resident’s home or cell telephone number). When the resident answers the
call, he or she can press “9” to unlock the main door and automatically end the telephone call.
Q. Visitors cannot place calls to residents. Why?
A. If the problem is consistent with every resident, there may be a problem with the telephone line. Check the
telephone line with a regular telephone for a dial tone. If the dial tone is not present contact your local telephone
company.
If the problem is consistent for one resident only, the resident’s telephone number may be programmed incorrectly.
Check the programming to confirm that the resident’s telephone number and area code are entered correctly.
Q. Why does the system hang up as soon as a visitor begins to talk with a resident?
A. The online timer may be set for too short a duration. While in programming mode, check that the online timer is
set to more than 30 seconds (factory default is set to 60 seconds).
Q. Why can’t residents unlock the door/gate from their units by pressing “9” on their telephones?
A. This may be caused by one of the following:
• Incorrect Main Door DTMF setup.
Solution: While in programming mode, check that the “Main Door” (DTMF) is programmed to digit “9”.
• Improper voltage on the door strike power supply.
Solution: Check for the correct voltage on the door strike power supply.
• The door strike and system (main board) wires may be damaged or loose.
Solution: Check and verify that the door strike and system wires are intact.
Q. What will occur with an incoming call when the resident is on an Internet connection using his or
her telephone line?
If the resident is connected to the Internet via a dial-up modem, the visitor will hear a busy signal. The TAS 2000
ADC system does not provide a call waiting feature; however, the resident can order the call waiting feature from
his or her local telephone company.
Q. Why won’t the system accept a language change from English to either Spanish or French?
A. The system must be reset for language changes to take effect. Reset the system after you make a language
change. There are two ways to reset the system:
• Enter the programming mode and scroll down the menu option list to locate “system reset”. Press “0” to reset
the system.
• Turn the on/off switch (located at the bottom of the circuit board) to the OFF position and keep it off for
approximately ten seconds before powering up again.