Setup guide
Table Of Contents
- Introduction to iControl Edge
- System Requirements
- Installation and Setup
- Key Concepts
- Task 1: Preparing to Install an iControl Edge System
- Task 2: Installing the iControl Application Server
- Task 3: Preparing a PC for Configuring the Application Server
- Task 4: Configuring the Application Server
- Task 5: Installing & Configuring EdgeVision Devices
- Task 6: Installing & Configuring Densité Systems
- Task 7: Installing & Configuring GC-100 Network Adapters
- Task 8: Installing Set-Top Boxes
- Task 9: Installing & Configuring Allégro Systems
- Task 10: Verification & Readiness Check
- Task 11: Managing the iControl Edge Configuration Files
- Task 12: Uploading and Applying iControl Edge Configuration Files
- Key Concepts
- Troubleshooting
- Installing PuTTY
- Using WinSCP
- Contact Us!
Troubleshooting
Verifying Device Connectivity
120
where AAA.BBB.CCC.DDD is the Allégro system’s IP address (e.g. 10.0.3.7).
A message similar to the following should appear:
ReplyfromAAA.BBB.CCC.DDD:bytes=32time<1msTTL=62
9. If the ping command is successful, stop the ping by pressing
Ctrl
+
C
.
10. If the message does not appear within a second, stop the ping by pressing
Ctrl
+
C
, and then
verify that the device is powered up, properly cabled, and that its IP address is correctly
configured.
11. Type
exit, and then press
Enter
to close the PuTTY command line window.
12. If your problem persists, consult the troubleshooting chart below.
Troubleshooting Chart
Troubleshooting actions
Symptom Action
iControl Edge Web monitoring
interface does not load
Verify that the IP addresses of the various devices that are part of your system are set
correctly in the configuration spreadsheet for the selected location (see "Devices
Spreadsheet", on page 86).
If a device is not detected on the network, attempts to load the iControl Edge Web
interface may continue for several minutes, until a communication timeout occurs.
All alarms in the Alarm Panels
are blue
Verify that the GSM and Densité Manager services are active on the Application Server.
See:
• "Restarting the General Status Manager (GSM) Services", on page 111
• "Enabling Densité Manager Services", on page 55
No video in a player Open the control panel for the video probe associated with the player and enable
thumbnail streaming (see "Enabling Thumbnail Streaming", on page 59).
No audio at the client PC Verify that the Audio Mute button in the monitoring page is not in the Mute position. Mute
is ON any time a new stream is selected.
Click Monitor this stream on the Allégro System Status page.
When the Miranda Streaming Player window opens, check to see if the audio level meter
indicates any activity. If there is no activity, then it is likely that the Allégro is not receiving
audio input.
On the Allégro Streaming Encoder Configuration page, verify that Audio is set to:
•Enabled=
Yes
• MAC2- 44100 samp./sec
• 16 bit stereo
No video at the client PC Verify that the RCA composite video input cable is connected to port 1 (right-hand side) of
the video capture card on the back of the Allégro.
Verify that the video encoder is running on the Allégro Streaming Encoder Status page
(from the Allégro Web interface, under Streaming Encoder in the left navigation bar, click
Status).