Setup guide
Table Of Contents
- Introduction to iControl Edge
- System Requirements
- Installation and Setup
- Key Concepts
- Task 1: Preparing to Install an iControl Edge System
- Task 2: Installing the iControl Application Server
- Task 3: Preparing a PC for Configuring the Application Server
- Task 4: Configuring the Application Server
- Task 5: Installing & Configuring EdgeVision Devices
- Task 6: Installing & Configuring Densité Systems
- Task 7: Installing & Configuring GC-100 Network Adapters
- Task 8: Installing Set-Top Boxes
- Task 9: Installing & Configuring Allégro Systems
- Task 10: Verification & Readiness Check
- Task 11: Managing the iControl Edge Configuration Files
- Task 12: Uploading and Applying iControl Edge Configuration Files
- Key Concepts
- Troubleshooting
- Installing PuTTY
- Using WinSCP
- Contact Us!
Troubleshooting
If you encounter problems with your iControl Edgesystem, you should begin your
troubleshooting by verifying that the client PC and the Application Server are networked
correctly to the other devices that are part of your system.
Verifying Device Connectivity
One way of verifying that the client PC and the Application Server are networked correctly
to the other devices that are part of your system is to use an SSH client such as PuTTY to ping
them from the Application Server. If you do not have PuTTY installed on your PC, see "Installing
PuTTY", on page 121
To verify that a device is properly connected to your system
1. Launch PuTTY and log on to the Application Server (see "Establishing an SSH Connection
with an Application Server", on page 122).
2. In the PuTTY command line window, type the following:
pingAAA.BBB.CCC.DDD
where AAA.BBB.CCC.DDD is the IP address of a Global Caché GC-100 Network Adapter.
A message similar to the following should appear:
ReplyfromAAA.BBB.CCC.DDD:bytes=32time<1msTTL=62
3. If the ping command is successful, stop the ping by pressing
Ctrl
+
C
.
4. If the message does not appear within a second, stop the ping by pressing
Ctrl
+
C
, and then
verify that the device is powered up, properly cabled, and that its IP address is correctly
configured.
5. For each Global Caché GC-100 Network Adapter, type the following command:
pingAAA.BBB.CCC.DDD
where AAA.BBB.CCC.DDD is the GC-100’s IP address (e.g. 192.168.1.70).
A message similar to the following should appear:
ReplyfromAAA.BBB.CCC.DDD:bytes=32time<1msTTL=62
6. If the ping command is successful, stop the ping by pressing
Ctrl
+
C
.
7. If the message does not appear within a second, stop the ping by pressing
Ctrl
+
C
, and then
verify that the device is powered up, properly cabled, and that its IP address is correctly
configured.
8. For each Allégro system in your configuration, type the following command:
pingAAA.BBB.CCC.DDD