User manual

Easysound Stand-alone User Manual Support
Miranda Technologies Ltd Page 83
Courses can be tailored for either technical or operational staff and these
courses can be ordered at the same time as the equipment or at any
subsequent time.
Web Page
Miranda Technologies Ltd’s web page can be found at www.miranda.com.
Returns Procedure
Should there be a need to return any Miranda Technologies Ltd product for
upgrade or repair, telephone the Helpdesk and request a "return number".
The helpdesk will ask for details of the return including the unit’s serial
number, reason for return and any fault information. Make sure that these
details are to hand when contacting the helpdesk.
Mark the “return number” clearly on any packaging as well as on the return
paperwork. Any subsequent correspondence should reference this “return
number”.
Transit Packaging
When returning equipment ensure that it is adequately packaged using good
quality materials. Particularly ensure that the unit is tightly packed within a
strong carton (preferably the original) and avoid common polythene or
polystyrene chips, since the product may contain static sensitive devices.
Some components, such as hard drives, may be susceptible to damage by
physical shock and caution is required when removing the equipment from
racks.
Units received at Miranda Technologies Ltd with obvious damage, not
described on the accompanying documentation, or not notified to Miranda
Technologies Ltd by the customer, are assumed damaged in transit and this is
chargeable. Customers are strongly advised to insure the equipment against
damage in transit when returning it to Miranda Technologies Ltd. Should a
unit be received from Miranda Technologies Ltd in a damaged state (either
new or repaired), this should be reported to both the courier and Miranda
Technologies Ltd immediately.